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Logistics Service Providers (LSP)
For consistency reasons, LSPs considered for this study are defined as follows:
LSPs are specialist companies that provide organized and efficient supply chain services in full or in part on an outsourcing basis through contracts. Companies that provide services such as courier and express parcel, mostly on a one-time basis, are not considered to be such providers. Companies that provide services such as pure transportation of goods (by any mode) are not included in this pool of logistics service providers.

Express Cargo LSPs
For consistency reasons, express cargo LSPs considered for this study are defined as follows:
Express cargo LSPs are specialist companies that provide organized and efficient supply chain services on an express mode or time-definite delivery mode in full or in part on an outsourcing basis through contracts. Companies that provide express document services such as courier and express parcel, mostly on a one-time basis, are not considered to be such providers.

Cold Chain LSPs
For consistency reasons, cold chain LSPs considered for this study are defined as follows:
Cold chain LSPs are specialist companies that provide organized and efficient supply chain services in a temperature-controlled format in full or in part on an outsourcing basis through contracts. Companies that provide such services on an ad-hoc basis are not included in this pool of LSPs.

Aim
Frost & Sullivan regularly conducts voice of the customer research to identify key issues that end users face about their product/service providers. The aim of this study is to research, analyze, and identify logistics outsourcing trends and preferences regarding LSPs in key industries (leading logistics end users) in India.

Objectives
•To understand the logistics outsourcing patterns and reasons for outsourcing by end users
•To understand the growth trend in logistics outsourcing among each end-user industry, along with the primary reason for growth
•To understand the most important criteria for end users in each of the x major logistics user industries in India, in terms of LSP selection
•To understand the current level of third-party logistics (3PL) services use by end users and the most employed contract period by end users
•To gather feedback on the logistics challenges of the end users and most used technologies
•To analyze and identify the top 3 LSPs by service category for each end-user industry, based on end-user ratings of LSP performance

Benefits for Readers of this Study

For LSPs
•LSPs can understand the most-outsourced and least-outsourced logistics functions by each of the 6 major industry participants and end users, and they focus their energy accordingly on the highest opportunity functions.
•LSPs can understand end-user reasons for outsourcing logistics and end-user challenges related to logistics and build capabilities accordingly to gain a competitive advantage.
•LSPs can understand the growth trend in logistics outsourcing among end-user industries, along with the primary reason for growth, and build capabilities accordingly to gain a competitive advantage.
•LSPs can understand the current level of 3PL services used by end users and the most employed contract period by end users, and they align strategies accordingly to expand penetration.
•LSPs can understand the most used logistics technologies by end users and build capabilities accordingly to gain a competitive advantage.
•LSPs can discern the top 3 LSPs by service category for end-user industries based on end-user ratings of performance of LSPs, and they improve performance by following the leaders.

For logistics End Users
•Logistics end users can understand best practices related to logistics outsourcing, use practices of LSPs, growth in outsourcing logistics-related challenges, and technology use from across key industries as well as the relevant preferences and challenges of industry peers.

Key Questions This Study Will Answer

What are the most outsourced and least outsourced logistics functions for each major end-user industry?
What are the logistics outsourcing patterns and reasons for outsourcing by end users? What is the level of 3PL services used?
What are the most important criteria in LSP selection for end users in each of the 6 major industries in India?
What are the limitations or challenges in logistics for end users? What are the most used logistics technologies by end users?
Who are the top 3 LSPs in each category of services for each of the 6 major industries in India, based on end-user ratings of performance?

Table Of Contents

Tenth Annual Indian Logistics Industry Benchmarking Study : LSPs Fall below End-user Expectations for Key Performance Metrics
Introduction, Research Objectives, and Methodology
Executive Summary and Implications
Logistics Benchmarking and Analysis of End-user Preferences in the Total Logistics Industry
Logistics Outsourcing Practices and Service Provider Evaluation—Total Logistics User Industry
Key Logistics Challenges and Technology Use Levels—Total Logistics User Industry
Voice of the Customer Award for Logistics Service Providers—Total Logistics User Industry
Logistics Benchmarking and Analysis of End-user Preferences—Auto Components Industry
Logistics Outsourcing Practices and Service Provider Evaluation—Auto Components Industry
Key Logistics Challenges and Technology Use Levels—Auto Components Industry
Voice of the Customer Award for Logistics Service Providers—Auto Components Industry
Logistics Benchmarking and Analysis of End-user Preferences—Automobile Industry
Logistics Outsourcing Practices and Service Provider Evaluation—Automobile Industry
Key Logistics Challenges and Technology Use Levels—Automobile Industry
Voice of the Customer Award for Logistics Service Providers—Automobile Industry
Logistics Benchmarking and Analysis of End-user Preferences—Electronics and Communications Equipment Industry
Logistics Outsourcing Practices and Service Provider Evaluation—Electronics and Communications Equipment Industry
Key Logistics Challenges and Technology Use Levels—Electronics and Communications Equipment Industry
Voice of the Customer Award for Logistics Service Providers—Electronics and Communications Equipment Industry
Logistics Benchmarking and Analysis of End-user Preferences—Engineering and Industrial Goods Industry
Logistics Outsourcing Practices and Service Provider Evaluation—Engineering and Industrial Goods Industry
Key Logistics Challenges and Technology Use Levels—Engineering and Industrial Goods Industry
Voice of the Customer Award for Logistics Service Providers—Engineering and Industrial Goods Industry
Logistics Benchmarking and Analysis of End-user Preferences—Pharmaceutical and Medical Devices Industry
Logistics Outsourcing Practices and Service Provider Evaluation—Pharmaceutical and Medical Devices Industry
Key Logistics Challenges and Technology Use Levels—Pharmaceutical and Medical Devices Industry
Voice of the Customer Award for Logistics Service Providers—Pharmaceutical and Medical Devices Industry
Logistics Benchmarking and Analysis of End-user Preferences—Retail and Fast-moving Consumer Goods Industry
Logistics Outsourcing Practices and Service Provider Evaluation—Retail and Fast-moving Consumer Goods Industry
Key Logistics Challenges and Technology Use Levels—Retail and Fast-moving Consumer Goods Industry
Voice of the Customer Award for Logistics Service Providers—Retail and Fast-moving Consumer Goods Industry
Appendix
The Frost and Sullivan Story

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