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The Asia Pacific Contact Center Applications Markets CY2008 study covers 8 application segments, namely, Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Outbound Systems (OB), Call Monitoring Systems (CM), Workforce Management Systems (WFM), Speech Technology (ST) and Multimedia Systems (MM)....More »
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This study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive ...
Executive Summary The ongoing economic instability currently being experienced across the UK resulted in a small decline of 1.2% in the number of people employed in call centres and customer care in 2011; ...
The 2013 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report ...
... Is increasing july 2012 contact center analytics benchmark report shows that contact centers are increasingly challenged with increasing operational costs, and as a result they are laser-focused on achieving ...
... By automatically assigning agents with secondary tasks such as training and coaching. Research shows that companies adopting automated intraday contact center workforce management initiatives (hereafter named ...
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