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The Asia Pacific Contact Center Applications Markets CY2008 study covers 8 application segments, namely, Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Outbound Systems (OB), Call Monitoring Systems (CM), Workforce Management Systems (WFM), Speech Technology (ST) and Multimedia Systems (MM)....More »
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Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...
Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...
New customer interaction channels are accelerating the adoption of multi-channel contact center routing. But the contact center industry is moving to create an omni-channel experience where cross channel ...
... For empowering and augmenting their -making system across different user profiles. A bi solution can help contact centers consol data from the call center system, crm, telephony system etc ...
... center business or relying on an overseas call center. The solution is a hosted cloud-based contact center. More businesses are turning to hosted contact center because of the technical innovations ...
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