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  3. > Telecom Service Assurance Market by Software, Service, Deployment Type (Hosted, and On-Premises) & by Region - Global Forecast & Analysis to 2019

Today, communication is one of the most important aspects in everyone’s life to stay connected. With the growing number of technological advancement in 3G, 4G, Internet Protocol Television (IPTV), and Video on Demand (VOD) among others, the need of reshaping the network and operations is getting mandatory. This is leading to enormous increase in subscriber base, hence the network is often burdened with congestion, fault in events ordered by customers that slows down the efficiency as well as affects the customer experience. This problem though as simple as it may sound, is the biggest challenge faced by enterprises and telecom operators. In this chaos, telecom service assurance could emerge as a savior, which analyzes data related to parameters such as customer, network, operations, workforce, price, and service for insights in order to boost operational efficiency and improve customer experience.

The overall telecom service assurance market in this report has been defined as the sum of revenues generated by the telecom service assurance software along with various services provided by the vendors to enterprises and telecom operators.

North America (NA) and Europe have the highest adoption of service assurance in the telecom ecosystem, and regions such as Asia-Pacific (APAC), Middle East and Africa (MEA) along with Latin America (LA) offers a lot of opportunities for the vendors where majority of the countries are yet to expansively adopt telecom service assurance.

The telecom service assurance solution majorly utilizes IT and consulting services to help Communication Service Providers (CSPs) so that they can manage the reduced per user revenue growth. In addition, telecom service assurance vendors help in reducing the response time needed to solve any issue raised by the customer. Also, in order to increase the customer appeal Quality of Service (QoS) software is installed in the system to know the ratings and feedback given by users, so that necessary changes can be deployed in the system.

There are various assumptions that have been taken into consideration for the market sizing and forecasting exercise. A few of the global assumptions include political, social, economic, and technological factors. For instance, exchange rates are some of the factors which are expected to have an impact on this market. Therefore, the dollar fluctuations are expected to not seriously affect the forecasts in the emerging APAC regions.

This report will help the telecom service assurance vendors in the following ways:
1. This report segments the overall telecom service assurance market on the basis of the revenues generated by telecom service assurance software vendors, and service providers. The report provides the closest approximations of the revenue numbers for the overall market and the sub segments. The market numbers are further split into regions.
2. The report will help telecom service assurance vendors to better understand the competitors and gain more insights for better positioning of business. There is a separate section on competitive landscape, which includes mergers and acquisitions, and venture capital funding. This report also covers company profiles of major players in this market.
3. The report will help suppliers to understand the pulse of the market and provide information on key market drivers, restraints, and opportunities.

Table Of Contents

Telecom Service Assurance Market by Software, Service, Deployment Type (Hosted, and On-Premises) and by Region - Global Forecast and Analysis to 2019
TABLE OF CONTENTS

1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 13
1.3.1 MARKETS COVERED 13
1.3.2 YEARS CONSIDERED FOR THE STUDY 14
1.4 CURRENCY 14
1.5 LIMITATIONS 14
1.6 STAKEHOLDERS 15
2 RESEARCH METHODOLOGY 16
2.1 RESEARCH DATA 16
2.1.1 SECONDARY DATA 17
2.1.1.1 Key data from secondary sources 17
2.1.2 PRIMARY DATA 18
2.1.2.1 Key data from primary sources 18
2.1.2.2 Key industry insights 18
2.1.2.3 Breakdown of primaries 19
2.2 MARKET SIZE ESTIMATION 19
2.2.1 BOTTOM-UP APPROACH 20
2.2.2 TOP-DOWN APPROACH 20
2.3 MARKET BREAKDOWN and DATA TRIANGULATION 22
2.4 RESEARCH ASSUMPTIONS 23
3 EXECUTIVE SUMMARY 24
4 PREMIUM INSIGHTS 27
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE TELECOM SERVICE ASSURANCE MARKET 27
4.2 TELECOM SERVICE ASSURANCE MARKET - SERVICES 28
4.3 TELECOM SERVICE ASSURANCE MARKET ACROSS VARIOUS REGIONS 29
4.4 TELECOM SERVICE ASSURANCE MARKET: TOP THREE SOFTWARE AND REGIONS BY MARKET SHARE 30
4.5 TELECOM SERVICE ASSURANCE SERVICES MARKET ACROSS VARIOUS REGIONS 31
4.6 LIFECYCLE ANALYSIS, BY REGION 31
5 MARKET OVERVIEW 33
5.1 INTRODUCTION 34
5.2 MARKET SEGMENTATION 34
5.2.1 BY SOFTWARE 34
5.2.2 BY SERVICE 35
5.2.3 BY DEPLOYMENT TYPE 35
5.3 MARKET DYNAMICS 36
5.3.1 DRIVERS 36
5.3.1.1 Rapid increase in number of subscribers 36
5.3.1.2 High investment in probe system and performance monitoring 37
5.3.1.3 High revenue and growth through data services 37
5.3.2 RESTRAINTS 37
5.3.2.1 Privacy of data (customers identity and financial information) 37
5.3.2.2 Less support from senior management for transformation 38
5.3.3 OPPORTUNITIES 38
5.3.3.1 Growth in VoLTE service 38
5.3.3.2 Growth of M2M domain 38
5.3.4 CHALLENGE 39
5.3.4.1 Lack of support management across multiple vendors and multiple technolgies 39
6 INDUSTRY TRENDS 40
6.1 VALUE CHAIN ANALYSIS 40
6.2 PORTER'S FIVE FORCES ANALYSIS 41
6.2.1 THREAT OF NEW ENTRANTS 42
6.2.2 THREAT OF SUBSTITUTES 42
6.2.3 BARGAINING POWER OF SUPPLIERS 42
6.2.4 BARGAINING POWER OF BUYERS 43
6.2.5 INTENSITY OF COMPETITIVE RIVALRY 43
7 TELECOM SERVICE ASSURANCE MARKET, BY SOFTWARE 44
7.1 INTRODUCTION 45
7.2 PROBE SYSTEM 48
7.3 FAULT MANAGEMENT 50
7.4 SERVICE QUALITY MONITORING 52
7.5 NETWORK MONITORING 54
7.6 WORKFORCE MANAGEMENT 57
8 TELECOM SERVICE ASSURANCE MARKET, BY SERVICE 60
8.1 INTRODUCTION 61
8.2 PLANNING AND CONSULTING 62
8.3 OPERATIONS AND MAINTENANCE 63
8.4 SYSTEM INTEGRATION 64
8.5 MANAGED SERVICES 65

9 TELECOM SERVICE ASSURANCE MARKET, BY DEPLOYMENT TYPE 67
9.1 INTRODUCTION 68
9.2 HOSTED DEPLOYMENT TYPE 69
9.3 ON-PREMISES DEPLOYMENT TYPE 70
10 GEOGRAPHIC ANALYSIS 72
10.1 INTRODUCTION 73
10.2 NORTH AMERICA 76
10.3 EUROPE 78
10.4 ASIA-PACIFIC 80
10.5 MIDDLE EAST AND AFRICA 82
10.6 LATIN AMERICA 84
11 COMPETITIVE LANDSCAPE 87
11.1 OVERVIEW 88
11.1 COMPETITIVE SITUATION AND TRENDS 90
11.1.1 NEW PRODUCT LAUNCHES 92
11.1.2 AGREEMENTS, PARTNERSHIPS, and COLLABORATIONS 93
11.1.3 MERGERS AND ACQUISITIONS 95
12 COMPANY PROFILES 98
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
12.1 INTRODUCTION 98
12.2 ACCENTURE 99
12.3 ERICSSON 102
12.4 CA TECHNOLOGIES 105
12.5 NEC CORPORATION 108
12.6 HEWLETT-PACKARD 111
12.7 IBM 114
12.8 NOKIA SOLUTIONS AND NETWORKS 117
12.9 JDS UNIPHASE CORPORATION 120
12.10 CISCO SYTEMS 123
12.11 TATA CONSULTANCY SERVICES (TCS) 126
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

13 APPENDIX 128
13.1 INSIGHTS OF INDUSTRY EXPERTS 128
13.2 DISCUSSION GUIDE 128
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 133
13.4 AVAILABLE CUSTOMIZATIONS 134
13.5 RELATED REPORTS 135

LIST OF TABLES

TABLE 1 TELECOM SERVICE ASSURANCE MARKET: ASSUMPTIONS 23
TABLE 2 TELECOM OPERATIONS MANAGEMENT MARKET SIZE, BY SOLUTION,
2012-2019 ($BILLION) 25
TABLE 3 SOLUTION: TELECOM OPERATIONS MANAGEMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($BILLION) 25
TABLE 4 TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,
2012-2019 ($BILLION) 25
TABLE 5 HIGH INVESTMENT IN PROBE SYSTEM AND PERFORMANCE MONITORING WILL BE RESPONSIBLE FOR THE GROWTH OF TELECOM SERVICE ASSURANCE 37
TABLE 6 PRIVACY IS POSING A SPEEDBREAKER FOR THE GROWTH OF THE TELECOM SERVICE ASSURANCE MARKET. 38
TABLE 7 VOLTE SERVICES IS EXPECTED TO ADVANCE SUBSTANTIALLY 38
TABLE 8 LACK OF SUPPORT MANAGEMENT ACROSS MULTIPLE VENDORS AND MULTIPLE TECHNOLOGIES IS A KEY CHALLENGE IN TELECOM SERVICE ASSURANCE MARKET 39
TABLE 9 TELECOM OPERATIONS MANAGENEMT MARKET SIZE, BY SOFTWARE SEGMENT, 2012-2019 ($BILLION) 45
TABLE 10 TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE,
2012-2019 ($MILLION) 47
TABLE 11 PROBE SYSTEM MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 48
TABLE 12 PROBE SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 49
TABLE 13 HOSTED PROBE SYSTEM MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 49
TABLE 14 ON-PREMISES PROBE SYSTEM MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 50
TABLE 15 FAULT MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 51
TABLE 16 FAULT MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 51
TABLE 17 HOSTED FAULT MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 51
TABLE 18 ON-PREMISES FAULT MANAGEMENT MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 52
TABLE 19 SERVICE QUALITY MONITORING MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 53
TABLE 20 SERVICE QUALITY MONITORING MARKET SIZE, BY DEPLOYMENT TYPE,
2012-2019 ($MILLION) 53
TABLE 21 HOSTED SERVICE QUALITY MONITORING MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 53
TABLE 22 ON-PREMISES SERVICE QUALITY MONITORING MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 54
TABLE 23 NETWORK MONITORING MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 55
TABLE 24 NETWORK MONITORING MARKET SIZE, BY DEPLOYMENT TYPE,
2012-2019 ($MILLION) 56
TABLE 25 HOSTED NETWORK MONITORING MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 56
TABLE 26 ON-PREMISES NETWORK MONITORING MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 56
TABLE 27 WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 58
TABLE 28 WORKFORCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE,
2012-2019 ($MILLION) 58
TABLE 29 HOSTED WORKFORCE MANAGEMENT MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 58
TABLE 30 ON-PREMISES WORKFORCE MANAGEMENT MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 59
TABLE 31 TELECOM OPERATIONS MANAGEMENT MARKET SIZE, BY SERVICE,
2012-2019 ($BILLION) 61
TABLE 32 TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,
2012-2019 ($MILLION) 62
TABLE 33 PLANNING AND CONSULTING MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 63
TABLE 34 OPERATIONS AND MAINTENANCE MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 64
TABLE 35 SYSTEM INTEGRATION MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 65
TABLE 36 MANAGED SERVICES MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 66
TABLE 37 TELECOM SERVICE ASSURANCE MARKET SIZE, BY DEPLOYMENT TYPE,
2012-2019 ($BLLION) 68
TABLE 38 HOSTED TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 69
TABLE 39 ON-PREMISES TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 71
TABLE 40 TELECOM SERVICE ASSURANCE MARKET SIZE, BY REGION, 2012-2019 ($BILLION) 75
TABLE 41 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION, 2012-2019 ($BILLION) 76
TABLE 42 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION) 76
TABLE 43 NORTH AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION) 77
TABLE 44 NORTH AMERICA: TELECOM SERVICE ASSURANCE SOFTWARE MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 77
TABLE 45 NORTH AMERICA: TELECOM SERVICE ASSURANCE SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 77
TABLE 46 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,
2012-2019 ($BILLION) 78
TABLE 47 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE,
2014-2019 ($MILLION) 78
TABLE 48 EUROPE: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,
2012-2019 ($MILLION) 79
TABLE 49 EUROPE: TELECOM SERVICE ASSURANCE SOFTWARE MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 79
TABLE 50 EUROPE: TELECOM SERVICE ASSURANCE SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 80
TABLE 51 APAC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,
2012-2019 ($BILLION) 80
TABLE 52 APAC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE,
2012-2019 ($MILLION) 81
TABLE 53 APAC: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,
2012-2019 ($MILLION) 81
TABLE 54 APAC: TELECOM SERVICE ASSURANCE SOFTWARE MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 81
TABLE 55 APAC: TELECOM SERVICE ASSURANCE SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 82
TABLE 56 MEA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION,
2012-2019 ($BILLION) 82
TABLE 57 MEA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE,
2012-2019 ($MILLION) 83
TABLE 58 MEA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE,
2012-2019 ($MILLION) 83
TABLE 59 MEA: TELECOM SERVICE ASSURANCE SOFTWARE MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 83
TABLE 60 MEA: TELECOM SERVICE ASSURANCE SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 84
TABLE 61 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOLUTION, 2012-2019 ($BILLION) 84
TABLE 62 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION) 85
TABLE 63 LATIN AMERICA: TELECOM SERVICE ASSURANCE MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION) 85
TABLE 64 LATIN AMERICA: TELECOM SERVICE ASSURANCE SOFTWARE MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 85
TABLE 65 LATIN AMERICA: TELECOM SERVICE ASSURANCE SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2012-2019 ($MILLION) 86
TABLE 66 NEW PRODUCT LAUNCHES, 2012-2014 92
TABLE 67 AGREEMENTS, PARTNERSHIPS AND COLLABORATIONS, 2012-2014 93
TABLE 68 MERGERS AND ACQUISITIONS, 2012-2014 95

LIST OF FIGURES

FIGURE 1 TELECOM SERVICE ASSURANCE MARKET: STAKEHOLDERS 15
FIGURE 2 TELECOM SERVICE ASSURANCE: RESEARCH DESIGN 16
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, and REGION 19
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 20
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 20
FIGURE 6 DATA TRIANGULATION 22
FIGURE 7 TELECOM SERVICE ASSURANCE MARKET, BY SOFTWARE, 2014 26
FIGURE 8 TELECOM SERVICE ASSURANCE SOFTWARE MARKET SNAPSHOT (2014 VS 2019): PROBE SYSTEM IS EXPECTED TO HAVE THE LARGEST MARKET SHARE IN THE NEXT FIVE YEARS 26
FIGURE 9 TELECOM SERVICE ASSURANCE MARKET: 2014-2019 27
FIGURE 10 MANAGED SERVICES IS EXPECTED TO GROW AT THE HIGHEST GROWTH RATE AMONG THE SERVICES 28
FIGURE 11 ASIA-PACIFIC ACCOUNTS FOR THE HIGHEST GROWTH RATE IN THE NEXT FIVE YEARS 29
FIGURE 12 NORTH AMERICA HOLDS THE LARGEST MARKET SHARE IN THE TELECOM SERVICE ASSURANCE MARKET IN 2014 30
FIGURE 13 SYSTEM INTEGRATION SERVICES WILL CONTINUE TO DOMINATE THE NORTH AMERICAN MARKET 31
FIGURE 14 APAC AND MEA ARE EXPECTED TO HAVE HIGH GROWTH RATE IN THE COMING YEARS 31
FIGURE 15 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY SOFTWARE 34
FIGURE 16 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY SERVICE 35
FIGURE 17 TELECOM SERVICE ASSURANCE MARKET SEGMENTATION: BY DEPLOYMENT TYPE 35
FIGURE 18 HIGH INVESTMENT IN PROBE SYSTEM AND PERFORMANCE MONITORING WILL BE KEY DRIVER FOR TELECOM SERVICE ASSURANCE MARKET 36
FIGURE 19 VALUE CHAIN ANALYSIS (2014) - TELECOM SERVICE ASSURANCE MARKET 41
FIGURE 20 PORTER'S FIVE FORCES ANALYSIS - TELECOM SERVICE ASSURANCE MARKET 41
FIGURE 21 SERVICE QUALITY MONITORING WILL EXPERIENCE THE HIGHEST GROWTH RATE AMONG TOP THREE SOFTWARE 46
FIGURE 22 TELECOM SERVICE ASSURANCE SOFTWARE MARKET, REGIONAL ANALYSIS 46
FIGURE 23 PROBE SYSTEM WILL LEAD THE TELECOM SERVICE ASSURANCE MARKET IN TERMS OF MARKET SIZE 47
FIGURE 24 NORTH AMERICA WILL LEAD THE ADOPTION OF PROBE SYSTEM SOFTWARE 48
FIGURE 25 NORTH AMERICA WILL LEAD THE FAULT MANAGEMENT SOFTWARE MARKET 50
FIGURE 26 NORTH AMERICA WILL LEAD THE ADOPTION OF SERVICE QUALITY MONITORING SOFTWARE 52
FIGURE 27 NORTH AMERICA WILL LEAD THE ADOPTION OF NETWORK MONITORING SOFTWARE 55
FIGURE 28 NORTH AMERICA WILL LEAD THE ADOPTION OF WORKFORCE MANAGEMENT SOFTWARE 57
FIGURE 29 MANAGED SERVICES WILL CONTINUE TO DOMINATE THE TELECOM SERVICE ASSURANCE MARKET 61
FIGURE 30 PLANNING AND CONSULTING SERVICES WILL HAVE THE LARGEST MARKET SIZE IN THE EUROPEAN REGION 62
FIGURE 31 ASIA-PACIFIC REGION WILL LEAD THE OPERATIONS AND MAINTENANCE SERVICE MARKET 63
FIGURE 32 NORTH AMERICA LEADS THE SYSTEM INTEGRATION MARKET 64
FIGURE 33 MANAGED SERVICES WILL HAVE THE HIGHEST MARKET SIZE IN THE APAC REGION 65
FIGURE 34 ON-PREMISE DEPLOYMENT TYPE WILL LEAD THE TELECOM SERVICE ASSURANCE MARKET IN TERMS OF MARKET SIZE 68
FIGURE 35 NORTH AMERICA REGION WILL CONTINUE TO LEAD THE HOSTED DEPLOYMENT TYPE MARKET IN THE TELECOM SERVICE ASSURANCE MARKET 69
FIGURE 36 ON-PREMISE DEPLOYMENT TYPE MARKET IN MEA AND APAC REGION WILL EXPERIENCE THE HIGHEST GROWTH 70
FIGURE 37 REGIONAL SNAPSHOT (2014) - ASIA-PACIFIC IS THE NEW HOTSPOT FOR TELECOM SERVICE ASSURANCE MARKET 73
FIGURE 38 ASIA-PACIFIC IS AN ATTRACTIVE DESTINATION FOR SERVICES AND DEPLOYMENT TYPE SEGMENTS IN THE TELECOM SERVICE ASSURANCE MARKET 74
FIGURE 39 ASIA-PACIFIC IS THE FASTEST GROWING REGION IN THE TELECOM SERVICE ASSURANCE MARKET 75
FIGURE 40 COMPANIES ADOPTED AGREEMENTS, ACQUISITIONS and NEW PRODUCT DEVELOPMENTS AS THE KEY GROWTH STRATEGIES OVER THE LAST FOUR YEARS 88
FIGURE 41 ACCENTURE AND ERICSSON GREW AT THE HIGHEST RATE BETWEEN 2009-2013 89
FIGURE 42 MARKET EVOLUTION FRAMEWORK 90
FIGURE 43 PRODUCT PORTFOLIO COMPARISON OF TOP FIVE PLAYERS 91
FIGURE 44 BATTLE FOR MARKET SHARE: MERGERS AND ACQUISITIONS WAS THE KEY STRATEGY FOR THE YEAR 2014 91
FIGURE 45 GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS 98
FIGURE 46 ACCENTURE: BUSINESS OVERVIEW 99
FIGURE 47 ACCENTURE : SWOT ANALYSIS 101
FIGURE 48 ERICSSON: BUSINESS OVERVIEW 102
FIGURE 49 ERICSSON: SWOT ANALYSIS 104
FIGURE 50 CA TECHNOLOGIES: BUSINESS OVERVIEW 105
FIGURE 51 CA TECHNOLOGIES: SWOT ANALYSIS 107
FIGURE 52 NEC CORPORATION: BUSINESS OVERVIEW 108
FIGURE 53 NEC CORPORATION: SWOT ANALYSIS 110
FIGURE 54 HEWLETT-PACKARD: BUSINESS OVERVIEW 111
FIGURE 55 HEWLETT-PACKARD: SWOT ANALYSIS 113
FIGURE 56 IBM: BUSINESS OVERVIEW 114
FIGURE 57 NSN: BUSINESS OVERVIEW 117
FIGURE 58 JDSU: BUSINESS OVERVIEW 120
FIGURE 59 CISCO: BUSINESS OVERVIEW 123
FIGURE 60 TCS: BUSINESS OVERVIEW 126

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