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Executive Summary

Stratecast has taken a deep dive into the changing communications marketplace, and evaluated the role of what we refer to as the Financial Assurance segment of the Operations & Monetization (O&M)2 processes for global communications service providers (CSPs). Financial Assurance is defined through the confluence of three business management disciplines:
- Revenue Assurance – Revenue Assurance is the identification and elimination of unbilled revenue associated with the use of customer services. This situation is generally a result of internal mismanagement, misaligned processes, or lack of a coordinated flow of data between the network, internal business systems, and partner channels.
- Fraud Management – Communications fraud has been defined by the TM Forum as: “the intentional action(s) by an individual, group (e.g., syndicate), or enterprise (e.g., partner) to receive, through deception, products, services and/or revenues from the target service provider(s) without remitting expected value for those products or services.”3 Fraud Management is the identification and remediation of fraud-based activities.
- Margin Assurance – Margin Assurance is a diverse set of purpose-built analytics that give CSPs additional tools—outside of traditional Revenue Assurance and Fraud Management—to reduce costs and increase revenue. It is the “fuzzy middle ground” that is rapidly defining new opportunities for both suppliers of Margin Assurance solutions and the CSPs that use these tools to improve their business processes.

This report examines the more than global suppliers offering Financial Assurance solutions, and discusses the importance of each part of the Financial Assurance domain.4 It assesses the direction these three markets are heading, and why. In addition, the report provides a market share analysis of the global Financial Assurance market and each of its parts, along with a five-year global market forecast. The report profiles each of the Financial Assurance market solution suppliers, which includes detailed assessments of the market leaders.

Table Of Contents

Global CSP Financial Assurance: Market Share Analysis, Forecast, and Supplier Assessment 
Executive Summary 7
What is Financial Assurance? 8
Revenue Assurance: Saying No to Revenue Leakage 9
Fraud Management: Holding the Bad Guys at Bay 11
Margin Assurance: Finding Revenue, Reducing Cost, Improving Margins 12
Financial Assurance: A Single Platform for Bringing It All Together 14
Why Financial Assurance is Important to the Global CSP Marketplace 16
Meeting the Needs of Business: Past and Present 16
The Future: A Changing Business Landscape and New Business Models 16
Impacts: Change Increases the Importance of Financial Assurance Solutions 18
Financial Assurance Global Market Forecast 21
Revenue Forecast Research Methodology 21
Financial Assurance Global Five-year Market Forecast 22
Financial Assurance Global Market Forecast Analysis 22
Financial Assurance Global Market Comparatives 23
Revenue Assurance Global Five-year Market Forecast 23
Fraud Management Global Five-year Market Forecast 24
Margin Assurance Global Five-year Market Forecast 25
Financial Assurance Global Market Share Analysis 26
Market Share Analysis Methodology 26
Financial Assurance Global Market Share Analysis 27
Revenue Assurance Global Market Share Analysis 29
Fraud Management Global Market Share Analysis 29
Margin Assurance Global Market Share Analysis 30
Global Financial Assurance Market Share Analysis by Geographic Region 32
Global Financial Assurance Market Share Analysis by Delivery Model 35
Global Financial Assurance Supplier Analysis 37
Global Financial Assurance Supplier Summary 37
Mergers and Acquisitions within the Global Financial Assurance Supplier Market 38
Global Demographics - Suppliers Covered in this Report 39
Profiles of Industry Leading Suppliers by Market Share (in alphabetical order) 40
Connectiva Analytics and Insights 40
cVidya 42
Hewlett-Packard 45
Infogix + Agilis International 48
Lavastorm Analytics 50
Neural Technologies 53
Razorsight 55
Subex 58
TEOCO 61
WeDo Technologies 64
Profiles of Other Suppliers (in alphabetical order) 68
Advanced Technologies and Services 68
ALLROUND 69
Araxxe 69
Baysquare Technologies 70
BluGem Communications 70
Capana 70
Carrier Management Systems 71
Cartesian 71
Comware CandC International 71
CR-X 72
Enghouse Systems + Basset 72
Equinox Information Systems 73
FraudBuster 73
Keynote SIGOS 74
Meucci Solutions 74
Mobius Wireless Solutions 74
Neustar 75
Roscom 75
SAP 76
Vekomy Technologies 76
XINTEC 76
ZIRA 77
The Last Word 78

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