Table of Contents
•According to a 2009 survey, over half of all passengers worldwide wanted more self-service options, in large part to have more control and reduce the length of time waiting in lines.
•Research indicates that a significant percentage of the traveling public prefers to check-in online or through mobile devices. Most travelers use a kiosk as a back-up option to a personal device, but would prefer a kiosk over human interaction if running late or if counter lines are too long.
•Recent trends in the ticketing/check-in kiosk market include the addition of self-bag-tagging capabilities. This upgrade is an attractive option that will bring more value to the use of these kiosks as more airports implement self-service baggage drop off.
•ARINC (Rockwell Collins) and SITA are the most active companies in the global market. However, NCR Corporation seems to be reviving its interest in the market with its latest TouchPort line of kiosks.
•Asia and the Middle East present the most viable opportunities, as both regions are experiencing growth economies. Additionally, both regions are making significant investments in their respective airport industries to accommodate forecasted higher passenger volumes.
•“Common use” is becoming a standard at most airports. Airline-dedicated kiosks are being phased out in favor of common use self-service (CUSS) compliant systems. CUSS kiosks enhance passenger processing, infrastructure, and space savings—all of which contribute to efficient airport operations.
•According to the International Air Transport Association (IATA), global passenger traffic is expected to increase by about x % annually and reach x billion by 2016. As airports around the globe tackle the growing number of travelers, the self-service kiosk has become a familiar sight at some of the world’s busiest airports.
•Self-service ticketing kiosks have been in operation at airports for over x years. With over airports in the world, an article in IATA’s Airlines International in 2012 stated that over x kiosks were in operation at x airports globally.
•The number of kiosks has probably risen only slightly since then, as many of the kiosks being installed today are replacement units. This research service highlights some of the airports upgrading kiosks and the key companies in the market.
•Airport ticketing kiosks were first implemented to simplify the check-in process through automation—which led to fewer lines at airline counters, and efficient passenger processing. While the same still holds true for these kiosks, they are being outfitted with more capabilities that can accelerate the passenger through the airport maze.
Scope of Research and Definitions
•The focus of this insight is on airport self-service kiosks offered by airports and airlines. These kiosks process passenger check-in, like airline agents. Modern airport ticketing kiosks are equipped with a variety of capabilities; however, for the purpose of this market insight, airport ticketing kiosks are defined as those that provide the basic function of verifying a passenger’s airline ticket purchase to issue a boarding pass.
•This insight offers a snapshot of the global airport ticketing kiosk market by highlighting the following:
oSome key market participants that were active in 2013 and up to October 2014 prior to the start of this research.
oSignificant projects and contracts awarded during this time frame.
oMarket trends and innovations contributing to the growth of the airport ticketing kiosk market.
•The research is segmented by region, and includes North America, Latin America (LATAM), Europe, the Middle East–Africa (ME/AF), and Asia-Pacific (APAC).
•A formal current market size or forecast is not included in this short insight, as gathering the global data and attempting to evaluate annual upgrades, maintenance, and replacement units for each country or region would consume far too much time for this research effort.
•This insight does not include automated passport control (APC) kiosks that were recently introduced in many North American airports. APC kiosks are specifically designed to accelerate the customs and immigration clearance processes for passengers at select international airports.
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