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  3. > Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 : Rising Customer Expectations Lead to Higher Adoption of UnifiedCommunications Solutions, Frost & Sullivan

Research Objectives

•This market insight analyzes the emerging trends in Unified Communications (UC) applications and services market in India for H1 2014. It analyses the market trends, technology trends, revenue analysis and competitive scenario.
•The Unified Communication market is segmented into traditional telephony (IP and PBX), email, unified messaging, IM/ Presence, mobility, contact center and video conferencing (audio, video and Web).

Research Scope

•Geographic scope: India

Research Methodology

•Primary research with OEMs
•Frost & Sullivan published research services
•Published news
•Company Web sites and other secondary sources

UC Applications

The key application segments and enabling platforms that form the total UC framework include:
•Enterprise Telephony includes KTS, WPBX, PBX, IP-PBX systems, IP hard phones and soft phones, and digital phones.
•Email includes email and related calendaring software licenses.
•Unified Messaging includes applications which integrate the storage and accessibility of voice, fax and email messages into a single mailbox which can be accessed via email, telephone, Web browser or a unified client. Also includes sales of voice mail systems as they form an addressable opportunity for UM solutions.
•Conferencing & Collaboration includes video conferencing infrastructure and end-points (includes traditional video conferencing and Telepresence).
•Contact Center Applications includes product license sales of customer facing applications in the contact center. The applications included are Automatic Call Distributors (ACD), Computer Telephony Integration (CTI) systems, Interactive Voice Response (IVR) systems, Outbound dialers, and Multimedia systems.
•Mobility includes middleware applications and soft clients which enable the delivery of corporate desktop and voice communications via mobile devices.
•Unified Client, Presence & Integrated UC Applications: Unified Client includes software clients which provides instant messaging capabilities and/or ability to launch other UC applications such as IP Telephony and Conferencing & Collaboration with presence awareness.
oPresence & Integrated UC Applications includes middleware applications which provide real-time status indicator of a user’s ability and willingness to communicate through different communication tools within a network or enables integration of multiple UC applications. It also includes all-in-one application servers which provide presence, instant messaging, call management, conferencing and collaboration capabilities on one platform.


Table Of Contents

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 : Rising Customer Expectations Lead to Higher Adoption of UnifiedCommunications Solutions, Frost and Sullivan
Market Definition 3
Market Highlights and Key Trends 14
Competition Analysis 29
Strategic Recommendations 41
The Frost and Sullivan Story 44

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