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The Customer experience management: a multi-vendor solution is required to address all CEM needs

  • January 2015
  • -
  • Analysys Mason
  • -
  • 48 pages

Summary

Table of Contents

This report provides a guide to different types of vendor solutions that support customer experience management (CEM), enabling both vendors and communications service providers (CSPs) to position solutions into different functional areas that are needed to support CEM.

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