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CRO Quality Benchmarking - Phase IV Service Providers (6th edition)

  • June 2014
  • -
  • Industry Standard Research
  • -
  • 136 pages

In its 6th year, ISR’s “CRO Quality Benchmarking – Phase IV Service Providers (6th edition)” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality. Respondents supplied satisfaction ratings from 224 service encounters across 24 Phase IV CROs, making this report the most comprehensive assessment of Phase IV CRO service quality in the industry.

Table Of Contents

CRO Quality Benchmarking - Phase IV Service Providers (6th edition)
Copyright and Usage Guidelines 5
Introduction 6
Methodology 7
Respondent Demographics and Qualifications 8
Participant Years of Industry Experience 8
Participant Geography 8
Participant Company Size 8
Number of Ratings per Company 9
Major Sections 10
Outsourcing Behaviors, Attitudes, Beliefs, and Intentions 11
Phase IV Leaders, Unprompted 12
Phase IV Leaders, Prompted 13
Proposal Volume 14
Service Provider Usage 15
Service Provider Preference 16
Service Provider Cost Experience and Perception …… 17
Summary Table 18
Service Provider Selection Drivers 19
Most Important Service Provider Attributes 20
Service Provider Attributes Gaining Importance 22
Service Provider Performance and Scorecards across Attributes 23
Figure 1 - Staff Characteristics Ratings 25
Figure 2 - Operational Excellence Ratings 26
Figure 3 - Organizational and Finance Characteristics Ratings 27
Performance Summary by Category 28
Service Provider Loyalty 29
Service Provider Loyalty - 3 Year Rolling Average 30
Company Service Quality Profiles 31
Covance 33
ICON 34
INC Research 35
inVentiv Health Clinical 36
Mapi 37
PAREXEL 38
PPD 39
Quintiles 40
UBC 41
Phase IV Study Data 42
Phase IV Leaders, Unprompted 43
Phase IV Leaders, Prompted 45
Proposal Volume 46
Most Important Service Provider Attributes 47
Service Provider Attributes Gaining Importance 48
Service Provider Usage 49
Service Provider Preference 50
Best Service Providers at Differentiation 51
Service Provider Cost Experience/ Perception 52
Service Provider Cost Experience/ Perception Among Users in Past 18 Months 54
Service Provider Cost Experience/ Perception Among Lapsed Users and Non-users 55
Service Provider Budget Allocation 56
Outsourcing Volume Past 12 Months 57
Outsourcing Volume Next 12 Months 58
Service Provider Loyalty 59
Service Provider Loyalty - Past 3 Years 60
Service Provider Loyalty - Rolling Average 61
Service Provider Loyalty - Company Size 62
Overall Satisfaction with Service Providers 63
Willingness to Recommend Service Providers 64
Likelihood to Use Service Providers Again 65
Service Provider Drill-downs 66
Accenture Use and Satisfaction 66
Accenture Performance Against Expectations 67
Bioclinica Use and Satisfaction 68
Bioclinica Performance Against Expectations 69
Biomedical Systems Use and Satisfaction 70
Biomedical Systems Performance Against Expectations 71
Chiltern Use and Satisfaction 72
Chiltern Performance Against Expectations 73
Clinipace Use and Satisfaction 74
Clinipace Performance Against Expectations 75
Cognizant Use and Satisfaction 76
Cognizant Performance Against Expectations 77
Covance Use and Satisfaction 78
Covance Performance Against Expectations 79
DCRI - Duke Use and Satisfaction 80
DCRI - Duke Performance Against Expectations 81
Eurofins Use and Satisfaction 82
Eurofins Performance Against Expectations 83
ICON Use and Satisfaction 84
ICON Performance Against Expectations 85
INC Research Use and Satisfaction 86
INC Research Performance Against Expectations 87
inVentiv Health Clinical Use and Satisfaction 88
inVentiv Health Clinical Performance Against Expectations 89
Mapi Use and Satisfaction 90
Mapi Performance Against Expectations 91
PAREXEL Use and Satisfaction 92
PAREXEL Performance Against Expectations 93
PPD Use and Satisfaction 94
PPD Performance Against Expectations 95
PRA Use and Satisfaction 96
PRA Performance Against Expectations 97
Premier Research Use and Satisfaction 98
Premier Research Performance Against Expectations 99
Quintiles Use and Satisfaction 100
Quintiles Performance Against Expectations 101
Radiant Use and Satisfaction 102
Radiant Performance Against Expectations 103
SGS Life Sciences Use and Satisfaction 104
SGS Life Sciences Performance Against Expectations 105
Tata Use and Satisfaction 106
Tata Performance Against Expectations 107
Theorem Use and Satisfaction 108
Theorem Performance Against Expectations 109
UBC Use and Satisfaction 110
UBC Performance Against Expectations 111
Worldwide Clinical Trials Use and Satisfaction 112
Worldwide Clinical Trials Performance Against Expectations 113
Cross-service provider performance 114
Breadth of services 114
Commercial market knowledge 115
CRA quality 115
Data quality 116
Financial strength / stability 116
Global footprint 117
Local market / Regulatory knowledge 117
Low cost 118
Meeting database lock timelines 118
Meeting first patient / first visit timelines 119
Meeting overall project timelines 119
Minimizing change orders 120
Network of sites / investigators 120
Offered innovative solutions 121
Patient recruitment strategy 121
Project manager quality 122
Project team chemistry 122
Responsiveness 123
Speed of site / Investigator recruitment 123
Speed of site start-up 124
Staff turnover 124
Technology for real-time access to data 125
Therapeutic expertise 125
Timely project communications 126
Up-front contingency planning, risk management 126
Sponsor Preferences 127
Scenario Trade-offs 127
Service Provider Input Usefulness 128
Respondent Demographics 129
Company Type 129
Areas of Responsibility 130
Outsourcing Responsibility 131
Job Title 131
Recent Activity in Outsourced Activities 132
Phase Responsibility 132
Involvement in Clinical Development Process 133
Years in the Industry 134
Location 134
Therapeutic Area 135
About Industry Standard Research 136

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