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Transforming National eID Programs and Services into a Mobile Success Story : Citizen Engagement is Essential to Guarantee Personalized Services

  • January 2015
  • 13 pages
  • Frost & Sullivan
Report ID: 2657209

Summary

Table of Contents

Summary

Up-to-date mobile technologies can provide a country’s government better cost optimization, a way to better interact with citizens, and an improved quality of public services. Moreover, it is necessary for governments to provide simple access to these services with an approach to authentication and security that will strongly protect the privacy of citizens.

Many countries already deployed national ID programs and Electronic Identity Card (eID) solutions to facilitate identity management within the country. This document is delivered by trustworthy parties and could be used as a strong proof of identity when accessing online government services. Frost & Sullivan forecasts that total global ICT spending in the government sector will reach $ million with a compound annual growth rate (CAGR) of % from 2013 to 2018. North America will represent % of the total investments in 2018, followed by Asia-Pacific ( %) and Western Europe ( %).

The public sector should not only extend existing services to the mobile space, but should be engaged in a mobile-first approach. Frost & Sullivan believes that this approach coupled with a user-centric methodology will create high quality public services that will answer citizen demands. Successful projects were done with the direct involvement of the population. The involvement of the general population does not guarantee certain success, but it helps to provide services that are needed by citizens. Citizens are seen as users and are entering the CITIZEN 2.0 dimension.

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