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Research Objectives

The overall research objective is to measure the current use and future decision making behavior towards information technology (IT) within the healthcare industry for smartphones, tablets, cloud computing, video, audio, Web conferencing, Internet protocol (IP) telephony, internal and external social media, unified communications clients (UCC), time-division multiplexing (TDM) phones, business grade and consumer softphones, headsets, and mobile device management (MDM).
Specifically, Frost & Sullivan aims to do the following:
•Analyze the IT-related challenges organizations face today
•Assess the current and future use of enterprise communications technologies
•Evaluate factors that drive investments in enterprise communications technologies
•Gauge mobility, cloud computing, social media, and communications infrastructure trends
•Appraise available IT budgets
•Measure the impact the workforce has on IT


Using a Web-based survey methodology during August 2014, Frost & Sullivan surveyed 170 IT decision makers who were located in North America, Latin America, and Europe and who were involved in the company’s IT-related purchases.
Frost & Sullivan’s survey methodology uses online panels to source only qualified respondents. Respondents must meet requirements set by a screening process prior to full-survey participation. Online panels consist of individuals who volunteer to participate in Web-based surveys and typically receive compensation directly from their panel membership for participating in qualified survey research. In general, survey respondents do not receive direct compensation from Frost & Sullivan for participating in research projects.

IT Trends in Healthcare

•The Affordable Care Act, along with the tremendous pressure to reduce costs, is forcing vast changes in the healthcare system that can benefit the IT industry.
•Healthcare reform is changing the business model from volume to value, which is part of a global trend in which the industry is moving away from a procedure-based focus and fee-for-service to an outcome-based focus and value-based payments. Accountable care organizations (ACO) are investing in products and technologies to address the needs of the healthcare market through various kinds of partnerships. Moving forward, Integrated delivery networks (IDN) and providers must continue investing in IT solutions and infrastructure to meet the needs of delivery practices and information utilization.
•Opportunities in solutions reach across the care continuum, such as mHealth, as patients increasingly use mobile apps to access and provide their health information, make appointments and communicate with their healthcare provider, and track their wellness and fitness. The industry must continue striving to develop use cases and return on investment (ROI) to expand the scaled use of mobile and remote technology solutions as part of care delivery and patient/provider workflows.
•Big Data is invaluable in healthcare as the solution offers a range of benefits when the information is analyzed effectively. Traditional information (such as electronic medical records, insurance claims, and medical images) and newer inputs (such as videos and digital photos, remote patient monitoring sensor data, mHealth applications, and social media) can now be incorporated into the healthcare network. Analytic tools can process this information to help healthcare providers be more effective at the individual level and enable scientists to solve problems that have been riddling them for years.
•The amount of Big Data that needs to be shared to provide better and more cost-effective care and the need to communicate with people in dispersed locations are best handled in the cloud. The capacity, flexibility, and pricing models offered by cloud providers are resonating with the healthcare industry.
•The adoption of Health Insurance Portability and Accountability Act (HIPAA)-compliant cloud solutions for data storage and archiving is expanding. Applications in the cloud that support collaboration as well as anytime, anywhere, and any device needs are growing quickly. Niche healthcare cloud service providers will emerge as top contenders in the market, followed by cloud computing vendors that provide solutions designed for healthcare providers.
•While patient-centric care has historically been a practice in medicine, there is now a shift to member engagement and empowerment. The goal is to improve health and wellness through prevention.
•IT solutions can impact the bottom line by enabling information to be shared across an organization, allowing patients to schedule appointments electronically and access test results and educating patients on preventive care based on their personal needs and profile. Healthcare providers are seeking to retain customers by impressing them with customer care technologies that deliver what they want in a timely and effective manner.

Table Of Contents

The Future of IT in the Healthcare Industryin North America, Latin America, and Europe : An End-user Perspective
Research Objectives and Methodology 3
Executive Summary 7
Attitudes toward General Business Applications Opportunities in the
Healthcare Industry 15
Influential Factors on IT Investments in the Healthcare Industry 21
Current and Future Use of IT in the Healthcare Industry 27
Cloud Computing in the Healthcare Industry 42
Social Media Strategies in the Healthcare Industry 54
Mobile Devices in the Healthcare Industry 64
Available IT Budgets for IT in the Healthcare Industry 69
Impact of the Workforce on IT 71
Profile 73
The Frost and Sullivan Story 78

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