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CRM Market in China 2016-2020

  • November 2015
  • -
  • Infiniti Research Limited
  • -
  • 57 pages

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CRM Market in China - Industry Analysis 2016-2020
Covering: A far-reaching analysis of the CRM market in China and segmentation by application (customer service, sales, and marketing), by deployment model (on-premise and cloud-based), and by end-user (government organizations, BFSI, consumer goods and retail, and others). The top vendors analyzed in the report are Aplicor, IBM, Infor, Microsoft, Oracle, salesforce.com, and SAP. It also includes a SWOT analysis of promising vendors such as 800App CRM, Kingdee, Neusoft, and Yonyou.
An overview of the CRM market in China
Technavio’s market research analysts expect the customer relationship management (CRM) market in China to grow at a CAGR of more than 17% during the forecast period. The CRM has expanded rapidly and succeeded in transforming the deployment of CRM software from capital expenditure to pay-per-use models.
In accordance with Technavio’s latest report, the demand for SaaS is high, which represented more than 45% of total CRM software sold globally in 2015. Increased use of cloud-based computing is one of the major factors driving the growth of the CRM market. The demand for cloud-based computing market in China is increasing at a fast rate and this demand is from organizations of all sizes looking for easy-to-deploy alternatives with advanced technologies to replace older systems. As a result, the increasing implementation of cloud-based CRMs will drive the overall CRM market in China and other emerging regions of APAC.
Segmentation of the CRM market in China by application
- Customer service
- Sales
- Marketing
With a remarkable share of close to 42%, the customer service software segment has the highest share in the CRM market in China, and this segment is considered the backbone of CRM operations and is expected to be a consistent driver through 2020.
End-user segmentation of the CRM market in China
- Government organizations
- BFSI
- Consumer goods and retail
- Others
The adoption of the CRM software is expected to increase in enterprise verticals during the forecast period, with the government sector being the largest user of CRM solutions. Government agencies are paying keen attention on social media and have an active presence in social channels such as Facebook and Twitter.
Competitive landscape and key vendors
The CRM market in China is witnessing a stiff competition due to the influx of new vendors and large enterprise software vendors that provide products specific to the local market.
Top vendors in this market are -
- Aplicor
- IBM
- Infor
- Microsoft
- Oracle
- salesforce.com
- SAP
Promising vendors in the CRM market in China -
- 800App CRM
- Kingdee
- Neusoft
- Yonyou
Other prominent vendors included in this report are Amdocs, AsiaInfo-Linkage, Avidian, NetSuite, Sage Group, Shanghai Bokesoft Information, Xiaoshouyi, and XTools.
Key questions answered in the report include
- What will the market size and the growth rate be in 2020?
- What are the key factors driving the CRM market in China?
- What are the key market trends impacting the growth of the CRM market in China?
- What are the challenges to market growth?
- Who are the key vendors in the CRM market in China?
- What are the market opportunities and threats faced by the vendors in the CRM market in China?
- What are the key outcomes of the five forces analysis of the CRM market in China?
Technavio also offers customization on reports based on specific client requirement.

Related reports
- Global CRM Outsourcing Market 2015-2019
- Global Social Customer Relationship Management (CRM) Software Market 2015-2019
- Global SaaS-based CRM Software Market 2014-2018

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