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Cloud Communications: Unified Communications as a Service (UCaaS)

  • February 2015
  • -
  • Mind Commerce Publishing
  • -
  • 45 pages

Overview:

One of the next waves in ICT is a migration of communications, applications, content, and commerce to the Cloud. Unified Communications in the Cloud (UCaaS) represents a powerful combination of core communications feature/functionality combined with many potential applications made available from a variety of companies.

Multimedia communications is becoming increasingly important to business entities as they seek to ever improve efficiencies and reduce operational expenditures. Cloud-based unified communications is a relatively new spin on unified communications, leveraging some of the same functionality of previous systems, while also leveraging certain cloud-based system advantages.

This report evaluates the UCaaS companies, solutions, and technologies. The report also provides a market outlook and forecast through 2020 for UCaaS. All purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report.

Target Audience:
UC companies
Telecom service providers
Cloud and data analytics companies
Application developers and content providers
Cloud software, platform, and infrastructure companies
Telecom infrastructure and managed services companies

Report Benefits:
UCaaS forecast to 2020
Understand the UCaaS model
Recognize the future of UCaaS
Identify leading UCaaS companies
Identify the market drivers for UCaaS
Identify competing solutions to UCaaS
Understand app integration opportunities

Table Of Contents

Cloud Communications: Unified Communications as a Service (UCaaS)
Table of Contents:

1 Introduction 5
1.1 Executive Summary 5
1.2 Companies Mentioned 6
2 Cloud and Unified Communications 7
2.1 Unified Communications 7
2.1.1 Unified Messaging 8
2.1.2 Interaction Systems 8
2.1.3 Real-Time Communications 9
2.1.4 Transactional Systems 9
2.2 Unified Communication as a Service (UcaaS) 9
2.2.1 Single-Tenancy 10
2.2.2 Multi-Tenancy 10
2.3 Cloud Computing 10
3 UCaaS Use Cases 13
3.1 Case Study: Deploying UCaaS 13
3.1.1 Hosted Unified Communication vs. Multi-Tenant 13
3.2 Case Study: Deploying Traditional UCs vs. UC in the Cloud 14
3.3 Cloud vs. Software-based Communication 16
3.4 Challenges 17
3.4.1 Security 18
3.5 UCaaS Benefits 20
3.5.1 Expenditure Reduction 21
3.5.2 Decrease Capital Costs 22
3.5.3 Decrease Operational Expense 23
3.5.4 Improve Accessibility 24
4 Select UCaaS Vendors 25
4.1 Google 25
4.2 Avaya 26
4.3 Cisco 27
4.4 Microsoft 28
5 UCaaS Market Outlook 30
5.1 Employment Outlook and Job Skills Needed 30
5.1.1 Critical ICT and Cloud Skills 30
5.1.2 Typical Roles and Salary Expectations 31
5.2 Market Opportunities for UCaaS 31
5.3 Competing Solutions to UCaaS 33
5.3.1 WebRTC 33
5.3.2 Rich Communications Suite 34
6 Conclusions 37
7 Appendix: Future of Cloud Communications 39
7.1 Personalized Cloud 39
7.2 Context and Preference Driven Cloud 41
7.3 Cloud Analytics and Machine Learning 43

Figures

Figure 1: Non Redundant Private Cloud 12
Figure 2: UCaaS vs. In-house UC 15
Figure 3: UCaaS Revenue Forecast 2015 - 2020 32
Figure 4: WebRTC and Mobile Networks 34
Figure 5: RCS and Applications 35

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