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  5. > Global Survey on Laboratory Information Management Systems : An End-user Perspective

Research Objectives

The primary goal of this research is to analyze the use of laboratory information management systems (LIMS). Key information the survey seeks to collect include the following:
•Factors that drive selection of LIMS products
•For what tasks laboratories are using LIMS
•Which LIMS suppliers respondents use within their laboratories
•What type of LIMS (e.g., commercial or free open source) respondents use
•Why laboratories are using these specific products and how likely they are to continue using these products
•Importance levels of various features on LIMS
•Satisfaction levels of features on LIMS products
•What would make laboratories switch their LIMS
•How much laboratories are willing to pay for their LIMS licenses
•Unmeet needs and challenges

Laboratories Demand Flexibility to Customize LIMS to Their Lab Needs
Laboratories seek the ability to customize LIMS products to their own particular lab needs, which is a main reason that one-fourth of respondents develop their own systems in-house. Furthermore, the flexibility to customize products is 1 of x features to fall within the strategic drivers metrics of the drivers matrix. In addition, x % of labs scored flexibility for all laboratory needs as very poor or poor, in terms of satisfaction levels. The ability to customize, therefore, should be of high priority to LIMS developers to meet the various needs of laboratories.

The LIMS Market Remains Highly Fragmented Among Suppliers
Thermo Fisher Scientific, LabWare, Perkin Elmer, LabVantage Solutions, and STARLIMS Corporation are the top x LIMS suppliers by laboratory use. Only about x % of labs, however, reported using LIMS from these top suppliers, leaving x % of labs to spread across the remaining competitors. In addition, as the top LIMS supplier, Thermo Fisher Scientific’s product accounted for % of lab use.
The LIMS market, therefore, remains highly fragmented among a large number of suppliers. Competitors should concentrate on unmet needs, challenges, and factors receiving low satisfaction levels expressed by LIMS users throughout this analysis to differentiate and gain market share.

About two-thirds of labs reported using commercial software or Web-based LIMS with license fees. The remaining one-third of labs are uncaptured market share for LIMS suppliers, with x % of labs developing custom systems in-house, suggesting various unmet needs exist in commercial systems that force labs to design their own platforms.

Implementation time, instrument integration, flexibility to customize, and interface design are the most important features driving selection. These features suggest a demand for fast implementation and seamless integration with a laboratory’s workflow. Laboratories want the ability to customize the product to their needs, which echoes the sentiment of one-fourth of labs that develop their own custom systems in-house.

Table Of Contents

Global Survey on Laboratory Information Management Systems : An End-user Perspective
Research Background, Objectives, Methodology, and Respondent Demographics 3
Executive Summary 10
The Influential Factors of Product Selection 15
Top Laboratory Information Management Systems Suppliers 24
Laboratory Investments 27
Satisfaction Levels and Unmet Needs 30
Verbatim Responses—Unmet Needs by Organization Type 34
Verbatim Responses—Factors Needed to Change Laboratory Information
Management Systems Solutions by Organization Type 40
Appendix 50
The Frost and Sullivan Story 53

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