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Connected Vending Machines

  • February 2015
  • -
  • Berg Insight AB
  • -
  • 55 pages

Executive summary

The first solutions for including connectivity in vending machines became commercially available already two decades ago. It has still taken years for the technology to gain the interest of mainstream vending operators. Today, global penetration is still modest and less than 7 percent of the world’s 17 million vending machines are online today. The market has nevertheless gained momentum in recent years as more and more vending operators have started to deploy cashless payment systems and vending telemetry solutions at a larger scale. Demand for cashless payments is currently the main market driver.

However, vending telemetry is forecasted to have a more transformational effect on the industry in the future as these solutions enable vending operators to substantially improve their operational efficiency. The global installed base of connected vending machines grew by 18.4 percent to 1.16 million units in 2014. Around 0.56 million of these machines can be found in North America, whereas 0.15 million have been installed in Europe. The number of connected vending machines in other parts of the world totalled 0.45 million units at the end of the year, of which the vast majority were in Japan and Australia. Berg Insight forecasts that the number of connected vending machines worldwide will grow at a CAGR of 18.5 percent to reach 2.7 million units by 2019. The penetration rate will then reach 15.3 percent at the end of the forecast period.

The global market for vending technology solutions is highly fragmented. Most of the companies that provide vending telemetry and cashless payment solutions are relatively small companies that specialize in these products. Examples include Cantaloupe Systems, USA Technologies, Vianet, Vendon and BiTX. In addition to this, several participants are large companies from adjacent markets such as the POS Terminal vendor Ingenico, the telecom operator Deutsche Telekom and the IT service company Materna. Furthermore, there are several incumbents that develop proprietary solutions in-house, such as Jofemar, Rheavendors, Crane and Coca-Cola Amatil.

This research report answers the following questions:

- How many of the world’s vending machines are online today?
- What is the potential market size for vending telemetry solutions?
- Which trends and developments are shaping the market?
- Who are the leading vending telemetry and cashless payment system vendors?
- When will cashless payments be commonplace in the vending industry?
- How will emerging mobile wallet services affect the market?

Table Of Contents

Connected Vending Machines
Table of Contents i
List of Figures iv
Executive summary 1
1 Introduction 2
1.1 Overview of the vending machine industry 2
1.2 Vending industry players 3
1.2.1 Vending technology providers 3
1.2.2 Vending machine manufacturers 4
1.2.3 Product suppliers 6
1.2.4 Vending operators 7
2 Vending telemetry and cashless payments 9
2.1 Vending telemetry and software 9
2.1.1 Remote monitoring of vending machines 9
2.1.2 Vending management systems 11
2.2 Payment systems 11
2.2.1 Coin mechanisms and bill validators 12
2.2.2 Cashless payments 13
2.2.3 Mobile phone payments and NFC 14
2.3 Regional overview 15
2.3.1 Europe 15
2.3.2 North America 17
2.3.3 Rest of World 17
3 Vendor profiles and strategies 19
3.1 Vending telemetry and cashless payment solution providers 19
3.1.1 BiTX 19
3.1.2 Cantaloupe Systems 20
3.1.3 Deutsche Telekom 21
3.1.4 Distrilog 23
3.1.5 Ingenico Group 23
3.1.6 Materna 24
3.1.7 Mecsel 25
3.1.8 Nayax 26
3.1.9 On Track Innovations 27
3.1.10 Prosa 28
3.1.11 Smarcom 28
3.1.12 USA Technologies 29
3.1.13 Vending Management Services 30
3.1.14 Vendon 30
3.1.15 VendScreen 32
3.1.16 VendSys 33
3.1.17 Vianet Group 33
3.2 Vending machine manufacturers 34
3.2.1 Automated Merchandising Systems 35
3.2.2 Azkoyen Group 36
3.2.3 Bianchi Vending Group 36
3.2.4 Crane 37
3.2.5 Deutsche Wurlitzer 38
3.2.6 FAS International 38
3.2.7 Fastcorp 39
3.2.8 Fuji Electric 39
3.2.9 Jofemar 39
3.2.10 NandW Global Vending 40
3.2.11 Rheavendors Group 41
3.2.12 Royal Vendors 42
3.2.13 SandenVendo 42
3.2.14 Seaga 43
3.2.15 Sielaff 43
3.2.16 Westomatic 44
3.2.17 Wittern Group 44
3.3 Vending operators 44
3.3.1 Aramark 45
3.3.2 Pelican Rouge Group 45
3.3.3 Canteen Vending Services 46
3.3.4 Selecta 46
3.3.5 Sodexo 48
4 Forecasts and conclusions 49
4.1 Market trends and drivers 49
4.1.1 The business case for vending telemetry continues to improve 49
4.1.2 Cashless payments are a strong driver for adding connectivity in vending 50
4.1.3 Mobile wallet services enable new opportunities 50
4.2 Market forecasts 51
4.2.1 North American connected vending machine market forecast 51
4.2.2 European connected vending machine market forecast 52
4.2.3 Rest of World connected vending machine market forecast 53
Glossary 55

List of Figures

Figure 1.1: Vending machine density by region (World 2013) 2
Figure 1.2: Examples of vending machines 4
Figure 1.3: Installed base of vending machines by country (EU 28+2 2012) 5
Figure 1.4: Examples of product suppliers and brands 7
Figure 2.1: Examples of coin mechanisms and bill validators 12
Figure 2.2: Examples of cashless payment devices for open and closed systems 13
Figure 2.3: Installed base of connected vending machines by vendor (2014) 15
Figure 2.4: Vending telemetry vendor market shares (Europe 2014) 16
Figure 2.5: Vending telemetry vendor market shares (North America 2014) 17
Figure 3.1: The MyWallet Kiosk payment terminal 22
Figure 3.2: vBox vending telemetry device 31
Figure 3.3: Product portfolios of vending machine manufacturers (2014) 35
Figure 4.1: Installed base of connected vending machines (World 2013-2019) 51
Figure 4.2: Connected vending machine market forecast (NA 2013-2019) 52
Figure 4.3: Connected vending machine market forecast (Europe 2013-2019) 53
Figure 4.4: Connected vending machine market forecast (RoW 2013-2019) 54

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