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Synopsis
Between September and October 2014, Timetric surveyed 115 mine managers, maintenance managers, procurement managers and other key decision-makers in over 100 operating Asian mines. The survey primarily assessed the maintenance and equipment support preferences provided by original equipment manufacturers and independent third-party companies.

Areas of analysis include:

- Customer preferences for choosing maintenance and aftermarket support structure. These include opting for either original equipment manufacturers (OEMs) or independent third-party providers.

- Analysis of respondents who use OEMs or third-party providers in respect to three equipment parts categories: strategic parts, non-strategic parts and for all processing related equipment. These responses are analysed between regions, commodity, company size and mine type.

- After-sales equipment support is divided between four types – work with me, do it for me, do it myself and other – with each category showing a varied approach by equipment manufacturers in the support they provide to end users of their products. These responses are also divided by commodity, mine type, company size and by region.

- Respondents were asked to rate their equipment providers over a range of different areas. Each category was given a rating of importance by the respondents, then the categories were also rated in terms of the provider’s performance. The report looks at two important areas – service and repair capabilities, and maintenance and service costs – with respondent ratings of importance directly compared with their ratings for provider performance.

- Three types of service contract we then outlined: maintenance only, operation and maintenance, and lifecycle management. Preferences for the support structure offered by their equipment provider are divided into mine type, company size, and region.

Summary
Overall trends in the data revealed:

- OEMs have a share of 87% for strategic parts requirements, with 66% purely OEMs and 21% share a mix of OEMs and third-party parts. There is a similar proportion for processing equipment requirements. OEMs have a 71% share for non-strategic parts, with 46% purely OEMs and 25% being a mix of OEMs and third parties.

- More than 50% of underground mining operations use independent, third parties either solely or in conjunction with OEMs. In comparison, between 28% - 50% of surface mines use third-party companies in the same way.

- The most preferred service contracts are split between operation and maintenance, and maintenance only, with both returning 38% of the responses. Lifecycle management comes in least preferred with 19%.

Scope
This report provides detailed analysis of maintenance and aftermarket preferences in the Asian mining sector. The analysis is based upon Timetric’s survey of 115 mine managers, procurement managers, and other key decision-makers, and focuses in particular on the services provided by original equipment manufacturers and independent third parties.

Reasons To Buy
- Understand how mining companies use original equipment manufacturers (OEMs) for equipment, parts and processing equipment needs, and how these preferences vary by commodity, company size and region.

- Gain knowledge of mining companies' preferences for after-sales support structure, and identify the services required based on mine type, company size and commodity.

- Understanding the importance that mining companies place on service and maintenance costs and capabilities, and the local or on-site repair capabilities of their OEM. Results are then compared with the actual rated performance of these equipment manufacturers.

- Identify the service contract preferences of mines in Asia, and the differences when compared across mine type, region (India, Indonesia and the Philippines) and company size.

Key Highlights
- OEMs are used in some way over 70% of the time in the Asian mining industry.

- When comparing mine types and OEM use, between 50% and 68% of underground mining respondents would use third-party providers for parts and equipment. There is a stronger focus on original parts to use OEMs. In comparison, 50% of surface mining operations utilize third-party providers in some form.

- Instead of an involving after-sales contract, with lifecycle management being the most preferred, the majority of respondents opted for the operation and maintenance, or maintenance only support structure. Lifecycle management is the least preferred.

Table Of Contents

Maintenance and Aftermarket Preferences in Asian Mining 2015
Table of Contents
1 Executive Summary
2 Aftermarket Preferences
2.1 Types of Company Used for Parts
2.2 Regional Comparison: Companies used for Parts in India, Indonesia and the Philippines
2.3 Regional Focus on India: Third Party Use by Commodity and Company Size
3 After Sales Equipment Support Preferences
3.1 Importance of After-Sales Support When Choosing an OEM
3.2 Regional Comparison: After Sales Equipment Support in India, Indonesia and the Philippines
4 Service Contract Preferences
4.1 Regional Comparison: Preferences between Service Contracts in India, Indonesia and the Philippines
5 Conclusion
6 Appendix I
7 Appendix II
7.1 Survey Background
7.2 Analysis of the Survey Sample
7.3 Equipment Sourced from Main Supplier
8 Appendix III
8.1 Contact Timetric
8.2 About Timetric
8.3 Disclaimer

List of Tables
Table 1: Types of Company Used for Parts by Category (%), 2014
Table 2: Use of Independent Third-parties and Mix of OEMs and Third-parties by Mine Type (%), 2014
Table 3: Use of Third-Parties and Mix of OEMs and Third-Parties by Company Size (%), 2014
Table 4: Use of Third Parties and mix of OEMs/Third-Parties by Commodity Group (%), 2014
Table 5: Use of Third-Parties and mix of OEMs/Third-Parties by Country (%), 2014
Table 6: Use of OEMs and OEM/Third-Party Mix for Strategic/Non-Strategic Parts and Processing Equipment by Commodity in India (%), 2014
Table 7: Use of OEMs and OEM/ Third-Party Mix in India by Company Size (%), 2014
Table 8: After Sales Equipment Support Preference (%), 2014
Table 9: Preferences for After-Sales Support by Mine Type and Company Size (%), 2014
Table 10: Preferences for After-Sales Support by Commodity (%), 2014
Table 11: Average Rating of Importance and Performance of OEMs for Service and Repair Capabilities, 2014
Table 12: Average Ratings of Importance and Performance of OEMs for Maintenance and Service Costs, 2014
Table 13: After Sales Equipment Support Preferences in India, Indonesia and the Philippines (%), 2014
Table 14: After Sales Equipment Support Preferences by Company Size in India and Indonesia (%), 2014
Table 15: Preference for Service Contracts (%), 2014
Table 16: Preferences for Service Contracts by Mine Type (%), 2014
Table 17: Preference for Service Contracts by Company Size (%), 2014
Table 18: Respondent Preferences Between Service Contracts for India, Indonesia and the Philippines (%), 2014

List of Figures
Figure 1: Types of Company Used for Parts by Category (%), 2014
Figure 2: Use of Independent Third-Parties and Mix of OEMs and Third-parties by Mine Type (%), 2014
Figure 3: Use of Third-Parties and mix of OEMs/Third-Parties by Company Size (%), 2014
Figure 4: Use of Third-Parties and mix of OEMs/Third-Parties by Commodity Group (%), 2014
Figure 5: Use of Third-Parties and mix of OEMs and Third-Parties by Country (%), 2014
Figure 6: Use of OEMs and OEM/Third-Party Mix for Strategic/Non-Strategic Parts and Processing Equipment by Commodity in India (%), 2014
Figure 7: Use of OEMs and OEM/ Third-Party Mix in India by Company Size (%), 2014
Figure 8: After Sales Equipment Support Preference (%), 2014
Figure 9: Preferences for After-Sales Support by Mine Type and Company Size (%), 2014
Figure 10: Preferences for After-Sales Support by Commodity (%), 2014
Figure 11: Average Rating of Importance and Performance of OEMs for Service and Repair Capabilities, 2014
Figure 12: Average Ratings of Importance and Performance of OEMs for Maintenance and Service Costs, 2014
Figure 13: After Sales Equipment Support Preferences in India, Indonesia and the Philippines (%), 2014
Figure 14: After Sales Equipment Support Preferences by Company Size in India and Indonesia (%), 2014
Figure 15: Preference for Service Contracts (%), 2014
Figure 16: Preferences for Service Contracts by Mine Type (%), 2014
Figure 17: Preference for Service Contracts by Company Size (%), 2014
Figure 18: Respondent Preferences Between Service Contracts for India, Indonesia and the Philippines(%), 2014
Figure 19: Survey Respondents by Country (%), 2014
Figure 20: Survey Respondents by Mine Type (%), 2014
Figure 21: Survey Respondents by Commodity (%), 2014
Figure 22: Equipment Supplied by Respondents' Major Equipment Supplier by Type (%), 2014
Figure 23: Equipment Supplied by Respondents' Major Equipment Supplier, by Manufacturer (%), 2014

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