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  3. > Referral Management Market by Type, Component, Delivery Mode, End-user - Trend & Global Forecast to 2019

The healthcare industry is undergoing a fundamental transformation globally as it shifts from a volume-based business to a value-based business. Growing demands from consumers for improved healthcare quality and greater value are forcing healthcare providers and payers to deliver optimized outcomes. In addition, while the number of hospital admissions is rising globally, healthcare infrastructure is not growing at a similar pace, which has added to the burden on healthcare systems. In order to overcome these challenges and meet consumer expectations, healthcare providers are increasingly adopting referral management solutions that enable them to provide improved healthcare at reduced costs.

The global referral management market is estimated to grow at a CAGR of 22.1% from 2014 to 2019 to reach $2,686.3 million by 2019 from $988 million in 2014. Over the years, the healthcare industry has recognized that traditional approaches to patient care, quality assurance, and cost management are inefficient in the face of emerging challenges.

Therefore, referral management solutions will be among the priorities on the investment list of healthcare organizations seeking to streamline the referral process and ensure effective cost management.

Based on type, the professional referrals segment is the largest (in 2014) and the fastest-growing segment. Based on mode of delivery, the web-based solutions segment dominated the referral management market in 2014. However, cloud-based solutions will be the fastest-growing delivery mode. Among end users, the providers segment was the largest (in 2014) and is expected to be the fastest-growing (during 2014 to 2019). Based on region, North America is expected to grow at the highest CAGR during 2014 to 2019. The high growth of the North American region can be attributed to factors such as rising healthcare costs in the U.S., increasing government initiatives to incorporate IT solutions in healthcare, rising aging population and incidences of chronic diseases in the U.S., and increasing healthcare spending in Canada.

The companies in this market focus on growth strategies such as client acquisitions; agreements, partnerships, collaborations, and alliances; new product launches; and others (marketing and promotion, certification, and funding) to increase their customer base.

The major players in the global referral management market include Allscripts Healthcare Solutions, Inc. (U.S.), Cerner Corporation (U.S.), McKesson Corporation (U.S.), ReferralMD (U.S.), Harris Corporation (U.S.), The Advisory Board Company (U.S.), ehealth Technologies (U.S), Eceptionist, Inc. (U.S.), Clarity Health (U.S.), and Kyruus, Inc. (U.S.)

Reasons to Buy the Report:
The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market shares. Firms purchasing the report could use any one or a combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market shares.

The report provides insights on the following pointers:
- Market Penetration: Comprehensive information on product portfolios and services offered by the top 10 major players in the referral management market. The report analyzes referral management across regions.

- Product Development/Innovation: Detailed insights on upcoming technologies, R&D activities, and new product launches in the referral management market.

- Market Development: Comprehensive information about lucrative emerging markets.

- Market Diversification: Extensive information about new products and services, untapped geographies, recent developments, and investments in the referral management market.

- Competitive Assessment: In-depth assessment of strategies, products, and services of leading players in the referral management market.

Table Of Contents

Referral Management Market by Type, Component, Delivery Mode, End-user - Trend and Global Forecast to 2019
TABLE OF CONTENTS

1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 17
1.3.1 MARKETS COVERED 17
1.3.2 YEAR CONSIDERED FOR THE STUDY 18
1.4 CURRENCY 18
1.5 LIMITATIONS 18
1.6 STAKEHOLDERS 18
2 RESEARCH METHODOLOGY 19
2.1 SECONDARY AND PRIMARY RESEARCH METHODOLOGY 19
2.1.1.1 Secondary Research 19
2.1.2 KEY DATA FROM SECONDARY SOURCES 20
2.1.2.1 Primary Research 21
2.1.3 KEY DATA FROM PRIMARY SOURCES 22
2.1.3.1 Key insights from primary sources 23
2.1.3.2 Key Industry Insights 23
2.1.4 MARKET SIZE ESTIMATION METHODOLOGY 24
2.1.4.1 BOTTOM-UP APPROACH 24
2.1.4.2 TOP-DOWN APPROACH 25
2.1.5 MARKET BREAKDOWN AND DATA TRIANGULATION 26
2.1.6 ASSUMPTIONS 26
3 EXECUTIVE SUMMARY 27
3.1 INTRODUCTION 27
3.2 MARKET DYNAMICS 27
3.2.1 REFERRAL MANAGEMENT MARKET, BY TYPE 28
3.2.2 REFERRAL MANAGEMENT MARKET, BY COMPONENT 29
3.2.3 REFERRAL MANAGEMENT, BY DELIVERY MODE 30
3.2.4 REFERRAL MANAGEMENT MARKET, BY END USER 31
3.2.5 REFERRAL MANAGEMENT MARKET, BY REGION 32
3.3 MARKET SHARE 32
3.4 COMPETITIVE LANDSCAPE 33
3.5 KEY PLAYERS 33
4 PREMIUM INSIGHTS 34
4.1 ATTRACTIVE OPPORTUNITIES IN THE REFERRAL MANAGEMENT MARKET 34
4.2 GLOBAL REFERRAL MANAGEMENT MARKET, BY TYPE 35
4.3 REFERRAL MANAGEMENT MARKET, BY END USER AND REGION 36
4.4 REFERRAL MANAGEMENT MARKET- SEGMENT BY TYPE 36
4.5 REGIONAL SNAPSHOT 37
5 REFERRAL MANAGEMENT- CASE STUDIES 38
5.1 INTRODUCTION 38
5.1.1 BOSTON MEDICAL CENTER (BMC) DEPLOYED HARRIS HEALTHCARE'S REFERRAL SOLUTION 38
5.1.2 DIAGNOSTIC IMAGING NORTHWEST (DINW) ACCELERATED PATIENT REFERRALS BY DEPLOYING CLARITY'S WEB-BASED REFERRAL MANAGEMENT SOLUTIONS 39
5.1.3 ST. JOSEPH HEALTH SYSTEM (SJHS) DEPLOYED ALLSCRIPTS' CARE MANAGEMENT AND HOMECARE SOLUTIONS 40
5.1.4 LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST (LHCH) 41
5.1.5 WOMEN'S HOSPITAL IN QATAR IMPLEMENTED NEW REFERRAL SYSTEM 41
6 MARKET OVERVIEW 42
6.1 INTRODUCTION 43
6.2 MARKET SEGMENTATION 43
6.3 MARKET DYNAMICS 44
6.4 DRIVERS 44
6.4.1 INCREASING GOVERNMENT INITIATIVES TO INCORPORATE IT SOLUTIONS IN HEALTHCARE 44
6.4.2 AUTOMATED REFERRAL PROCESSES PREVENT INFORMATION LEAKS 46
6.4.3 RISE IN AGING POPULATION AND INCIDENCE OF CHRONIC DISEASES 46
6.4.4 BENEFITS OFFERED BY REFERRAL MANAGEMENT 47
6.4.5 SHORTAGE OF NURSING STAFF and DOCTORS 47
6.5 RESTRAINTS/CHALLENGES 49
6.5.1 PROTECTION OF PATIENT INFORMATION 49
6.5.2 REFERRAL MANAGEMENT SOLUTIONS FAIL TO REDUCE OUTPATIENT ATTENDANCE 49
6.5.3 LACK OF SKILLED HEALTHCARE IT PROFESSIONALS 49
6.6 OPPORTUNITIES 50
6.6.1 APAC REGION OFFERS HUGE MARKET POTENTIAL 50
6.6.2 CLOUD-BASED MODELS—A SIGNIFICANT GROWTH OPPORTUNITY 51
7 INDUSTRY TRENDS 52
7.1 END-USER AFFINITY ANALYSIS 52
7.1.1 ASSESSMENT PARAMETERS 52
7.1.1.1 Direct benefits 52
7.1.1.2 Purchasing power 52
7.1.1.3 Infrastructure capabilities 52
7.1.1.4 Regulatory impact 53
7.1.2 END-USER AFFINITY ASSESSMENT 53
7.2 FORCE-FIELD ANALYSIS 54
7.2.1 DRIVING FORCES 54
7.2.1.1 Benefits to end users 54
7.2.1.2 Ease of use 54
7.2.2 RESTRAINING FORCES 55
7.2.2.1 Change management 55
7.2.2.2 Health information safety concerns 55
7.2.3 FORCE FIELD ANALYSIS 55
8 REFERRAL MANAGEMENT MARKET, BY TYPE 57
8.2 INTRODUCTION 58
8.3 SELF-REFERRAL 60
8.4 PROFESSIONAL-REFERRAL 61
8.5 THIRD PARTY-REFERRAL 63
9 REFERRAL MANAGEMENT MARKET, BY COMPONENT 65
9.1 INTRODUCTION 66
9.2 SOFTWARE 67
9.2.1 STANDALONE SOFTWARE 69
9.2.2 INTEGRATED SOFTWARE 71
9.3 SERVICES 72
9.3.1 CONSULTING SERVICES 73
9.3.2 IMPLEMENTATION SERVICES 73
9.3.3 TRAINING and EDUCATION 73
9.3.4 POST-SALE and MAINTENANCE SERVICES 74
10 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY 75
10.1 INTRODUCTION 76
10.2 WEB-BASED DELIVERY MODE 78
10.3 CLOUD-BASED DELIVERY MODE 79
10.4 ON-PREMISE DELIVERY MODE 81
11 REFERRAL MANAGEMENT MARKET, BY END USER 83
11.1 INTRODUCTION 84
11.2 PROVIDERS 85
11.3 PAYERS 86
11.4 PATIENTS 87
11.5 OTHERS 88
12 REFERRAL MANAGEMENT MARKET, BY REGION 90
12.1 INTRODUCTION 91
12.2 NORTH AMERICA 92
12.2.1 U.S. 95
12.2.1.1 REFERRAL MANAGEMENT SOLUTIONS HELP IN CURBING HEALTHCARE COSTS IN THE U.S. 95
12.2.1.2 RISING PREVALENCE OF CHRONIC DISEASES IN THE U.S. 95
12.2.1.3 INCREASE IN AGING POPULATION IN THE U.S. 96
12.2.1.4 AFFORDABLE CARE ACT (ACA) STIMULATING THE U.S. REFERRAL MANAGEMENT MARKET 96
12.2.1.5 CONFERENCES TO CREATE AWARENESS ABOUT REFERRAL MANAGEMENT IN THE U.S. 97
12.2.2 CANADA 99
12.2.2.1 INCREASING HEALTHCARE SPENDING IN CANADA 99
12.3 EUROPE 102
12.3.1 INCREASING AGING POPULATION COUPLED WITH RISING HEALTHCARE COSTS IN EUROPE 102
12.3.2 GROWTH IN THE HCIT MARKET IN EUROPE 102
12.3.3 RISING ADOPTION OF EHRS IN EUROPE TO TRIGGER DEMAND FOR REFERRAL MANAGEMENT 103
12.4 ASIA 106
12.4.1 RAPIDLY GROWING HEALTHCARE INDUSTRY IN INDIA 106
12.4.2 INCREASING INVESTMENTS IN HEALTHCARE ICT SECTOR IN JAPAN 106
12.5 REST OF THE WORLD (ROW) 109
12.5.1 INCREASING NUMBER OF HCIT PROGRAMS AND RISING PREVALENCE OF CHRONIC DISEASES IN AUSTRALIA 109
12.5.2 GROWING HEALTHCARE IT MARKET IN LATIN AMERICA 110
13 COMPETITIVE LANDSCAPE 113
13.1 MARKET SHARE ANALYSIS 113
13.1.1 INTRODUCTION 113
13.1.1.1 Allscripts Healthcare Solutions, Inc. 113
13.1.1.2 Cerner Corporation 114
13.2 COMPETITIVE SITUATION AND TRENDS 116
13.2.1 INTRODUCTION 116
13.2.2 CLIENT ACQUISITIONS 117
13.2.3 NEW PRODUCT LAUNCHES 118
13.2.4 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS 120
13.2.5 ACQUISITIONS 121
13.2.6 EXPANSIONS 122
13.2.7 OTHERS 123
14 COMPANY PROFILES 124
14.1 INTRODUCTION 124
14.2 ALLSCRIPTS HEALTHCARE SOLUTIONS, INC. 125
14.3 CERNER CORPORATION 128
14.4 EHEALTH TECHNOLOGIES, INC. 131
14.5 KYRUUS, INC. 133
14.6 MCKESSON CORPORATION 135
14.7 REFERRALMD 137
14.8 THE ADVISORY BOARD COMPANY 138
14.9 CLARITY HEALTH SERVICE, INC. 140
14.10 HARRIS CORPORATION 142
14.11 ECEPTIONIST, INC. 145
*Details On Financials, Products and Services, Key Strategy, and Recent Developments Might Not Be Captured In Case Of Unlisted Companies.
15 APPENDIX 147
15.1 DISCUSSION GUIDE 147
15.2 COMPANY DEVELOPMENTS (2012-2014) 150
15.2.1 CERNER CORPORATION 150
15.2.2 HARRIS CORPORATION 150
15.2.3 KYRUUS, INC. 151
15.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 151
15.4 AVAILABLE CUSTOMIZATIONS 152
15.5 RELATED REPORTS 153


LIST OF TABLES

TABLE 1 INCREASING GOVERNMENT INITIATIVES FOR HCIT PROPELLING GROWTH OF THE GLOBAL REFERRAL MANAGEMENT MARKET 48
TABLE 2 PRIVACY AND SECURITY CONCERNS OF ELECTRONIC HEALTHCARE RECORDS RESTRAINING THE REFERRAL MANAGEMENT SOLUTIONS MARKET 50
TABLE 3 EMERGING MARKETS OFFER HUGE POTENTIAL FOR REFERRAL MANAGEMENT SOLUTIONS 51
TABLE 4 PARAMETER WEIGHTAGE 53
TABLE 5 REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION) 59
TABLE 6 SELF-REFERRALS MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 60
TABLE 7 NORTH AMERICA: SELF-REFERRALS MARKET SIZE, BY COUNTRY,
2012-2019 ($MILLION) 61
TABLE 8 PROFESSIONAL REFERRALS MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 62
TABLE 9 NORTH AMERICA: PROFESSIONAL REFERRALS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION) 62
TABLE 10 THIRD-PARTY REFERRALS MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 64
TABLE 11 NORTH AMERICA: THIRD-PARTY REFERRALS MARKET SIZE, BY COUNTRY,
2012-2019 ($MILLION) 64
TABLE 12 REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT,
2012-2019 ($MILLION) 66
TABLE 13 REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 68
TABLE 14 REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 69
TABLE 15 NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 69
TABLE 16 REFERRAL MANAGEMENT STANDALONE SOLUTIONS MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 70
TABLE 17 NORTH AMERICA: REFERRAL MANAGEMENT STANDALONE SOLUTIONS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION) 70
TABLE 18 REFERRAL MANAGEMENT INTEGRATED SOLUTIONS MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 71
TABLE 19 NORTH AMERICA: REFERRAL MANAGEMENT INTEGRATED SOLUTIONS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION) 71
TABLE 20 REFERRAL MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 72
TABLE 21 NORTH AMERICA: REFERRAL MANAGEMENT SERVICES MARKET SIZE,
BY COUNTRY, 2012-2019 ($MILLION) 73
TABLE 22 PROS AND CONS OF ON-PREMISE MODE OF DELIVERY 76
TABLE 23 PROS AND CONS OF CLOUD-BASED MODE OF DELIVERY 76
TABLE 24 REFERRAL MANAGEMENT MARKET SIZE, BY MODE OF DELIVERY,
2012-2019 ($MILLION) 78
TABLE 25 WEB-BASED DELIVERY MODE MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 79
TABLE 26 NORTH AMERICA: WEB-BASED DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION) 79
TABLE 27 CLOUD-BASED DELIVERY MODE MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 80
TABLE 28 NORTH AMERICA: CLOUD-BASED DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION) 80
TABLE 29 ON-PREMISE DELIVERY MODE MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 81
TABLE 30 NORTH AMERICA: ON-PREMISE DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION) 82
TABLE 31 REFERRAL MANAGEMENT END USER MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 84
TABLE 32 REFERRAL MANAGEMENT MARKET SIZE FOR PROVIDERS, BY REGION,
2012-2019 ($MILLION) 85
TABLE 33 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PROVIDERS,
BY COUNTRY, 2012-2019 ($MILLION) 86
TABLE 34 REFERRAL MANAGEMENT MARKET SIZE FOR PAYERS, BY REGION,
2012-2019 ($MILLION) 86
TABLE 35 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PAYERS,
BY COUNTRY, 2012-2019 ($MILLION) 87
TABLE 36 REFERRAL MANAGEMENT MARKET SIZE FOR PATIENTS, BY REGION,
2012-2019 ($MILLION) 87
TABLE 37 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PATIENTS,
BY COUNTRY, 2012-2019 ($MILLION) 88
TABLE 38 REFERRAL MANAGEMENT MARKET SIZE FOR OTHER END USERS, BY REGION, 2012-2019 ($MILLION) 88
TABLE 39 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR OTHER END USERS, BY COUNTRY, 2012-2019 ($MILLION) 89
TABLE 40 REFERRAL MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 92
TABLE 41 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 93
TABLE 42 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION) 94
TABLE 43 NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION) 94
TABLE 44 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION) 94
TABLE 45 NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER,
2012-2019 ($MILLION) 95
TABLE 46 U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION) 97
TABLE 47 U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT,
2012-2019 ($MILLION) 97
TABLE 48 U.S.: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 98
TABLE 49 U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE,
2012-2019 ($MILLION) 98
TABLE 50 U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY END USER,
2012-2019 ($MILLION) 98
TABLE 51 CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 99
TABLE 52 CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT,
2012-2019 ($MILLION) 100
TABLE 53 CANADA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 100
TABLE 54 CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE,
2012-2019 ($MILLION) 101
TABLE 55 CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER,
2012-2019 ($MILLION) 101
TABLE 56 EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 103
TABLE 57 EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT,
2012-2019 ($MILLION) 104
TABLE 58 EUROPE: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 104
TABLE 59 EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE,
2012-2019 ($MILLION) 105
TABLE 60 EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY END USER,
2012-2019 ($MILLION) 105
TABLE 61 ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION) 107
TABLE 62 ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT,
2012-2019 ($MILLION) 107
TABLE 63 ASIA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 108
TABLE 64 ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE,
2012-2019 ($MILLION) 108
TABLE 65 ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER,
2012-2019 ($MILLION) 108
TABLE 66 ROW: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION) 110
TABLE 67 ROW: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT,
2012-2019 ($MILLION) 111
TABLE 68 ROW: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE,
2012-2019 ($MILLION) 111
TABLE 69 ROW: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE,
2012-2019 ($MILLION) 111
TABLE 70 ROW: REFERRAL MANAGEMENT MARKET SIZE, BY END USER,
2012-2019 ($MILLION) 112
TABLE 71 CLIENT ACQUISITIONS, 2012-2014 118
TABLE 72 NEW PRODUCT LAUNCHES, 2012-2014 119
TABLE 73 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2012-2014 120
TABLE 74 ACQUISITIONS, 2012-2014 121
TABLE 75 EXPANSIONS, 2012-2014 122
TABLE 76 OTHER STRATEGIES, 2012-2014 123


LIST OF FIGURES

FIGURE 1 REFERRAL MANAGEMENT MARKET SEGMENTATION 17
FIGURE 2 GLOBAL REFERRAL MANAGEMENT MARKET: RESEARCH METHODOLOGY STEPS 19
FIGURE 3 SAMPLING FRAME: PRIMARY RESEARCH 21
FIGURE 4 BREAK DOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,
AND REGION 22
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 24
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 25
FIGURE 7 MARKET RESEARCH DESIGN 25
FIGURE 8 DATA TRIANGULATION METHODOLOGY 26
FIGURE 9 PROFESSIONAL REFERRALS SEGMENT TO GROW AT A HIGHER RATE IN THE FORCAST PERIOD 28
FIGURE 10 SOFTWARE SEGMENT CONTINUES TO DOMINATE THE REFERRAL MANAGEMENT MARKET 29
FIGURE 11 WEB-BASED SEGMENT ACCOUNTED FOR THE LARGEST SHARE IN THE REFERRAL MANAGEMENT MARKET 30
FIGURE 12 PROVIDERS SEGMENT TO GROW AT A HIGHER PACE IN THE FORECAST PERIOD 2014-2019 31
FIGURE 13 ASIA TO SHOW THE HIGHEST GROWTH RATE 32
FIGURE 14 ATTRACTIVE MARKT OPPORTUNITIES IN REFERRAL MANAGEMENT: 34
FIGURE 15 PROFESSIONAL REFERRALS TO WITNESS HIGHEST GROW RATE DURING THE FORECAST PERIOD 35
FIGURE 16 NORTH AMERICA DOMINATED THE REFERRAL MANAGEMENT MARKET IN 2014 36
FIGURE 17 PROFESSIONAL-REFERAL SEGMENT TO GROW AT THE FASTEST RATE AMONG THE TOP THREE SEGMENT IN THE REFERRAL MANAGEMENT MARKT, BY TYPE 36
FIGURE 18 ASIA TO WITNESS HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 37
FIGURE 19 DRIVERS, RESTRAINTS, and OPPORTUNITIES 44
FIGURE 20 MEDICARE EHR INCENTIVE TIMELINE 45
FIGURE 21 MEDICAID HITECH INCENTIVE TIMELINE 45
FIGURE 22 HITECH E-PRESCRIBE BONUS 45
FIGURE 23 HITECH ACT - SUBSIDY PLAN 46
FIGURE 24 FACTORS AFFECTING THE ADOPTION OF REFERRAL MANAGEMENT SOLUTIONS, BY END USER 54
FIGURE 25 THE ADOPTION OF REFERRAL SOLUTIONS IS EXPECTED TO INCREASE IN THE FUTURE 56
FIGURE 26 REFERRAL MANAGEMENT PROCESS 58
FIGURE 27 THE PROFESSIONAL REFERRALS SEGMENT TO COMMAND THE LARGEST SHARE IN THE FORCAST PERIOD 59
FIGURE 28 PROFESSIONAL REFERRALS TO WITNESS THE HIGHEST GROWTH IN NORTH AMERICA 63
FIGURE 29 SOFTWARE SEGMENT CONTINUES TO DOMINATE THE REFERRAL MANAGEMENT MARKET 66
FIGURE 30 REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE 67
FIGURE 31 INTEGRATED SOFTWARE SEGMENT TO GROW AT A HIGHER PACE IN THE FORECAST PERIOD 67
FIGURE 32 SOFTWARE MARKET TO WITNESS HIGHEST GROWTH IN NORTH AMERICA 68
FIGURE 33 DEPLOYMENT OF ON-PREMISE, WEB-BASED, AND CLOUD-BASED SOLUTIONS 77
FIGURE 34 CLOUD-BASED MODE OF DELIVERY POISED TO GROW AT THE HIGHEST CAGR 77
FIGURE 35 PROVIDERS END-USER SEGMENT SHOWS THE FASTEST GROWTH 84
FIGURE 36 GEOGRAPHICAL SNAPSHOT (2014): RAPID GROWTH MARKETS ARE EMERGING AS NEW HOT SPOTS 91
FIGURE 37 NORTH AMERICA MARKET SNAPHOT: LARGEST SEGMENT IN THE GLOBAL REFERRAL MANAGEMENT MARKET IN 2014 93
FIGURE 38 EUROPE MARKET SNAPSHOT: EUROPE IS THE SECOND-LARGEST SEGMENT HOLDING A SHARE OF 22% IN THE GLOBAL REFERRAL MANAGEMENT MARKET 102
FIGURE 39 ASIA MARKET SNAPSHOT: ASIA IS THE FASTEST-GROWING SEGMENT IN THE GLOBAL REFERRAL MANAGEMENT MARKET 106
FIGURE 40 ROW MARKET SNAPSHOT: REFERRAL MANAGEMENT MARKET IN THE ROW EXPECTED TO GROW AT A CAGR OF 14.3% IN THE FORECAST PERIOD OF
2014 TO 2019 109
FIGURE 41 MARKET SHARE ANALYSIS, BY KEY PLAYER, 2014 113
FIGURE 42 STRATEGIES ADOPTED BY KEY PLAYERS OVER THE LAST THREE YEARS 116
FIGURE 43 BATTLE FOR MARKET SHARE: CLIENT ACQUISITIONS WAS THE KEY STRATEGY 117
FIGURE 44 THE U.S. IS THE MAJOR REVENUE GENERATING MARKET (~94% OF TOTAL REVENUE IN 2014) FOR TOP PLAYERS 124
FIGURE 45 EHEALTH TECHNOLOGIES, INC.: COMPANY SNAPSHOT 131
FIGURE 46 KYRUUS, INC.: COMPANY SNAPSHOT 133
FIGURE 47 REFERRALMD: COMPANY SNAPSHOT 137
FIGURE 48 CLARITY HEALTH SERVICE, INC.: COMPANY SNAPSHOT 140
FIGURE 49 ECEPTIONIST, INC.: COMPANY SNAPSHOT 145

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