The North Americanspeechanalytics market is estimated to grow at a CAGR of 21.4% from 2014 to 2019. Although the U.S. holds the larger shares in the North Americanspeechanalytics market, Canada is expected to grow considerably. The growth of speech analytics market in this region is driven by high penetration rate in media and entertainment, healthcare, government, and defense and aerospace verticals. However, speech analytics is time consuming when it comes to search for a particular information specific to a particular call. Moreover, emerging economies such as the U.S. and Canada are creating growth opportunities for the North Americanspeechanalytics solutions in this region.
North Americanspeech analytics market is segmented and forecasted on the basis of application-wise submarkets such as business process management, agent performance management, market intelligence management, customer experience management, risk and compliance management, and others. The North Americanspeechanalytics market is also segmented on the basis of major countries in this region such as the U.S., Canada, and Mexico. Factors such as increase in the usage of applications supporting speech analytics software to analyze the consumer behavior by the organization to design the strategies accordingly and the rapid growth in the tech-savvy population are driving the growth ofthe speech analytics market in the SMBs vertical in this region.
Geographically, North America is estimated to command the share of 51.13% by 2014 of the global speech analytics market. The U.S. holds the share of 71.21% of the overall North Americanspeech analytics market, by 2014.TheNorth Americanspeechanalytics market is primarily driven by the technological advancement and extensive use of call centers in this region.
As of 2014, the North Americanspeechanalytics market is estimated to be dominated by NICE Systems (Israel), Verint Systems (U.S.),and Nexidia, Inc. (U.S). New product launches, partnerships, acquisitions, and collaborations are the major strategies adopted by most of the players to achieve growth in the North Americanspeechanalytics market.
Reasons to Buy the Report:
From an insight perspective, this research report has focused on various levels of analysis—industry analysis (industry trends, and PEST analysis), market share analysis of top players, supply chain analysis, and company profiles, which together comprise and discuss the basic views on the competitive landscape, emerging- and high-growth segments of the North Americanspeechanalytics market, high-growth countries and their respective regulatory policies, government initiatives, drivers, restraints, and opportunities.
The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market, share. Firms purchasing the report could use any one or combination of the below-mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market share.
The report provides insights on the following pointers:
• Market Penetration: Comprehensive information on North Americanspeechanalytics solutions offered by the top fiveplayers in the North Americanspeechanalytics market • Product Development/Innovation: Detailed insights on upcoming technologies, research and development activities, and new product launches in the North Americanspeechanalytics market. • Market Development: Comprehensive information about lucrative emerging markets. The report analyzes the markets for various North Americanspeechanalytics solutionsacross geographies. • Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the North Americanspeechanalytics solutions. •
Table Of Contents
North America Speech Analytics (By Solutions(Phonetic, Phrase Recognition, LVCSR, Detection Analysis, Speech Analytics Software, Indexing, Speech Engine, Risk And Compliance Management, CEM))-Regional Advancement, Market Size And Forecast (2013-2019) TABLE OF CONTENTS 1 EXECUTIVE SUMMARY 9 2 INTRODUCTION 10 2.1 OBJECTIVES 10 2.2 MARKET DEFINITION 10 2.3 MARKETS COVERED 11 2.4 STAKEHOLDERS 12 2.5 RESEARCH METHODOLOGY 13 2.5.1 SECONDARY AND PRIMARY RESEARCH 13 2.5.2 DATA TRIANGULATION AND MARKET FORECASTING 13 2.6 ASSUMPTIONS 14 3 MARKET DYNAMICS 15 3.1 DRIVERS AND RESTRAINTS 16 3.1.1 DRIVERS 16 18.104.22.168 Increasing Number of Call Centres 16 22.214.171.124 Versatile Utility 16 3.1.2 RESTRAINTS 16 126.96.36.199 Increasing Cost 16 4 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY COUNTRY 17 5 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY TYPE 18 6 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY SOLUTION 19 7 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY SERVICE 21 8 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY APPLICATION 22 9 NORTH AMERICAN SPEECH ANALYTICS MARKET, BY VERTICAL 24 9.1 BANKING, FINANCIAL SERVICE AND INSURANCE (BFSI) 24 9.2 CONSUMER GOODS AND RETAIL 26 9.3 HEALTHCARE AND LIFE SCIENCES 27 9.4 GOVERNMENT, DEFENSE, AND AEROSPACE 29 9.5 MANUFACTURING 31 9.6 TRANSPORTATION AND LOGISTICS 32 9.7 TRAVEL AND HOSPITALITY 34 9.8 TELECOMMUNICATION AND IT 35 9.9 MEDIA AND ENTERTAINMENT 37 9.10 ENERGY AND UTILITIES (PUBLIC SECTOR) 38 9.11 OUTSOURCING 40 9.12 OTHERS 41 10 COMPETITIVE LANDSCAPE 43 10.1 SPEECH ANALYTICS IN NORTH AMERICA: MARKET SHARE 44 11 RECENT DEVELOPMENTS 45 12 COMPANY PROFILES 47 12.1 NICE SYSTEMS 47 12.1.1 INTRODUCTION 47 12.1.2 PRODUCT PORTFOLIO 47 12.1.3 RECENT DEVELOPMENTS 48 12.1.4 FINANCIALS 48 12.2 VERINT SYSTEMS INC. 49 12.2.1 INTRODUCTION 49 12.2.2 PRODUCT PORTFOLIO 49 12.2.3 RECENT DEVELOPMENTS 49 12.2.4 FINANCIALS 50 12.3 CALLMINER 51 12.3.1 INTRODUCTION 51 12.3.2 PRODUCT PORTFOLIO 51 12.3.3 RECENT DEVELOPMENTS 51 12.3.4 FINANCIALS 51 12.4 NEXIDIA INC. 52 12.4.1 INTRODUCTION 52 12.4.2 PRODUCT PORTFOLIO 52 12.4.3 RECENT DEPLOYMENTS 52 12.4.4 FINANCIALS 53 12.5 HP AUTONOMY 54 12.5.1 INTRODUCTION 54 12.5.2 PRODUCT PORTFOLIO 54 12.5.3 RECENT DEVELOPMENTS 54 12.5.4 FINANCIALS 55
LIST OF TABLES
TABLE 1 SPEECH ANALYTICS MARKET BY COUNTRY, 2013-2019 (USD MILLION) 17 TABLE 2 SPEECH ANALYTICS MARKET BY TYPE, 2013-2019 (USD MILLION) 18 TABLE 3 SPEECH ANALYTICS MARKET BY SOLUTION, 2013-2019 (USD MILLION) 19 TABLE 4 SPEECH ANALYTICS MAR