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Global BPO Market in the Public Sector 2015-2019

  • March 2015
  • -
  • Infiniti Research Limited
  • -
  • 116 pages

About Global BPO Market in Public Sector
BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

TechNavio's analysts forecast the Global BPO market in Public sector is set to grow at a CAGR of 6.0 percent over the period 2014-2019


Covered in this Report
The Global BPO market in Public Sector can be categorized into four segments: F&A Outsourcing, CRM BPO, HR Outsourcing, and Procurement Outsourcing. This report covers information about the market share of the Global BPO market in Public sector by services and by geography.

TechNavio's report, Global BPO Market in Public Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the market landscape of the Global BPO market in Public sector and its growth prospects in the coming years. The report also includes the profiles of key vendors operating in this market.


Key Regions
• Americas
• APAC
• EMEA


Key Vendors
• Accenture
• Capgemini
• IBM
• Serco Global Services
• TCS
• Unisys
• Wipro

Other Prominent Vendors
• 3i Infotech
• Aegis
• Amadeus IT Group
• Aon
• ATS Group
• CGI
• Cognizant
• Convergys
• Corbus
• EXL
• Genpact
• Harris
• Hays
• HCL Technologies
• Hudson
• Infosys
• Kelly
• Kenexa
• Logica
• NCO Financial Systems
• Neeyamo
• Northrop Grumman
• Pinstripe and Ochre House
• Pontoon Solutions
• Steria
• Sutherland
• TDS
• WNS
• Xerox


Market Driver
• Enhancement of Service Delivery Platforms
• For a full, detailed list, view our report.


Market Challenge
• Increase in Budgetary Pressures
• For a full, detailed list, view our report.


Market Trend
• Increased Shift toward Omni-channels
• For a full, detailed list, view our report.


Key Questions Answered in this Report
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

Table Of Contents

Global BPO Market in the Public Sector 2015-2019
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 List of Contracts in BPO Market in Public Sector
06.3 Market Size and Forecast
06.4 Five Forces Analysis
07. Market Segmentation by Service
07.1 Global BPO Market in Public Sector by Service
07.2 Global CRM BPO Market in Public Sector
07.2.1 Market Size and Forecast
07.3 Global HR Outsourcing Market in Public Sector
07.3.1 Market Size and Forecast
07.4 Global FandA Outsourcing Market in Public Sector
07.4.1 Market Size and Forecast
7.5 Global Procurement Outsourcing Market in Public Sector
07.5.1 Market Size and Forecast
08. Market Segmentation by Product
08.1 Global HR Outsourcing Market in Public Sector by Product
08.2 Global Payroll Outsourcing Market in Public Sector
08.2.1 Market Size and Forecast
8.3 Global RPO Market in Public Sector
08.3.1 Market Size and Forecast
09. Geographical Segmentation
09.1 Global BPO Market in Public Sector by Geographical Segmentation
09.2 BPO Market in Public Sector in Americas
09.2.1 Market Size and Forecast
09.2.2 Key Countries in Americas
09.3 BPO Market in Public Sector in EMEA Region
09.3.1 Market Size and Forecast
09.3.2 Key Countries in EMEA Region
09.4 BPO Market in Public Sector in APAC Region
09.4.1 Market Size and Forecast
09.4.2 Key Countries in APAC Region
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.2
Key Vendors 2014
17.3 Other Prominent Vendors
17.3.1 Aon
17.3.2 Cognizant
17.3.3 Infosys
17.3.4 Convergys
17.3.5 Capita
17.3.6 NCO Financial Systems
17.3.7 Xerox
17.3.8 Genpact
17.3.9 CGI Group
17.3.10 Harris Corporation
17.3.11 Northrop Grumman
17.3.12 Aegis
17.3.13 ATS Group
17.3.14 Corbus
17.3.15 HCL Technologies
17.3.16 WNS
17.3.17 Sutherland
17.4 Other Prominent Vendors
18. Key Vendor Analysis
18.1 Accenture
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Key Information
18.1.8 SWOT Analysis
18.2 Capgemini
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Key Developments
18.2.8 SWOT Analysis
18.3 IBM
18.3.1 Key Facts
18.3.2 Business Description
18.3.3 Business Segmentation
18.3.4 Revenue Segmentation by Business Segment
18.3.5 Revenue Segmentation by Business Operation
18.3.6 Revenue Comparison of Business Segments 2012 and 2013
18.3.7 Revenue Segmentation by Geography
18.3.8 Business Strategy
18.3.9 Key Developments
18.3.10 SWOT Analysis
18.4 Serco Global Services
18.4.1 Key Facts
18.4.2 Business Overview
18.4.3 Business Segmentation
18.4.4 Market Segmentation
18.4.5 Geographical Segmentation
18.4.6 Recent Developments
18.4.7 SWOT Analysis
18.5 TCS
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Revenue by Business Segmentation 2013
18.5.4 Revenue by Business Segmentation 2012 and 2013
18.5.5 Revenue by Geographical Segmentation 2013
18.5.6 Business Strategy
18.5.7 Recent Developments
18.5.8 SWOT Analysis
18.6 Unisys
18.6.1 Key Facts
18.6.2 Business Overview
18.6.3 Business Segmentation by Revenue 2013
18.6.4 Business Segmentation by Revenue 2011-2013
18.6.5 Geographical Segmentation by Revenue 2013
18.6.6 Recent Developments
18.6.7 SWOT Analysis
18.7 Wipro
18.7.1 Key Facts
18.7.2 Business Overview
18.7.3 Revenue by Business Segmentation 2014
18.7.4 Revenue by Business Segmentation 2013 and 2014
18.7.5 Revenue by Geographical Segmentation 2014
18.7.6 Business Strategy
18.7.7 Recent Developments
18.7.8 SWOT Analysis
19. Other Reports in this Series


List of Exhibits:
Exhibit 1: Market Research Methodology
Exhibit 2: Global BPO Market in Public Sector
Exhibit 3: Global BPO Market in Public Sector 2014-2019 (US$ billion)
Exhibit 4: Segmentation of Global BPO Market in Public Sector by Service 2014
Exhibit 5: Segmentation of Global BPO Market in Public Sector by Service 2014-2019
Exhibit 6: Global CRM BPO Market in Public Sector 2014-2019 (US$ billion)
Exhibit 7: Global HR Outsourcing Market in Public Sector 2014-2019 (US$ million)
Exhibit 8: Global FandA Outsourcing Market in Public Sector 2014-2019 (US$ billion)
Exhibit 9: Segmentation of Global FandA Outsourcing Market in Public Sector 2014
Exhibit 10: Global Procurement Outsourcing Market in Public Sector
Exhibit 11: Segmentation of Global HR Outsourcing in Public Sector 2014
Exhibit 12: Segmentation of Global HR Outsourcing Market in Public Sector 2014-2019
Exhibit 13: Global Payroll Outsourcing Market in Public Sector 2014-2019 (US$ million)
Exhibit 14: Global RPO Market in Public Sector 2014-2019 (US$ million)
Exhibit 15: Geographical Segmentation of Global BPO Market in Public Sector 2014
Exhibit 16: Geographical Segmentation of Global BPO Market in Public Sector 2014-2019
Exhibit 17: BPO Market in Public Sector in Americas 2014-2019 (US$ billion)
Exhibit 18: BPO Market in Public Sector in EMEA Region 2014-2019 (US$ billion)
Exhibit 19: BPO Market in Public Sector in APAC Region 2014-2019 (US$ billion)
Exhibit 20: Accenture: Business Segmentation by Revenue 2013
Exhibit 21: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 22: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 23: Capgemini: Business Segmentation by Revenue 2013
Exhibit 24: Capgemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 25: Capgemini: Geographical Segmentation by Revenue 2013
Exhibit 26: IBM: Business Segmentation
Exhibit 27: IBM: Revenue Segmentation by Business 2013
Exhibit 28: IBM: Revenue Segmentation 2013
Exhibit 29: IBM: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 30: IBM: Revenue Segmentation by Geography 2013
Exhibit 31: Serco Global Services: Business Segmentation
Exhibit 32: Serco Global Services: Market Segmentation
Exhibit 33: Serco Global Services: Geographical Segmentation
Exhibit 34: TCS: Revenue by Business Segmentation 2013
Exhibit 35: TCS: Revenue by Business Segmentation 2012 and 2013 (US$ billion)
Exhibit 36: TCS: Revenue by Geographical Segmentation 2013
Exhibit 37: Unisys: Business Segmentation by Revenue 2013
Exhibit 38: Unisys: Business Segmentation by Revenue 2011-2013 (US$ billion)
Exhibit 39: Unisys: Geographical Segmentation by Revenue 2013
Exhibit 40: Wipro: Revenue by Business Segmentation 2014
Exhibit 41: Wipro: Revenue by Business Segmentation 2013 and 2014 (US$ billion)
Exhibit 42: Wipro: Revenue by Geographical Segmentation 2014

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