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Global Healthcare BPO Market 2016-2020

  • June 2016
  • -
  • Infiniti Research Limited
  • -
  • 110 pages

About the Healthcare Business Process Outsourcing (BPO) Market

BPO is a segment of outsourcing that consists of subcontracting business processes of an organization to a third-party vendor that has expertise in the required domain. These vendors then administer and manage the selected activity based on defined and measurable performance criteria. It helps clients increase their operational efficiency, concentrate on core competencies, reduce time-to-market, obtain access to fresh talent with experience in the latest technologies, and, in the long run, build an organization with an economical cost structure. Several healthcare providers adopt BPO services due to proven benefits of cost reduction, improved patient care services, and maximized staff efficiency.

Technavio’s analysts forecast the global healthcare business process outsourcing (BPO) market to grow at a CAGR of 5.83% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global healthcare business process outsourcing (BPO) market for 2016-2020. To calculate the market size, we consider revenue generated from BPO vendors from their healthcare BPO divisions. Healthcare BPO solutions and services can be broadly categorized into two based on consumers of healthcare BPO solution in the market:
- Healthcare provider (hospitals, clinics, pharmaceutical companies, healthcare institutions, and public health systems)
- Healthcare payer (health insurance firm)
We have considered total contract value (TCV) of vendors to forecast market size for 2016-2020. TCV is the value of contract summarized over a certain period of time.


The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

Technavio's report, Global Healthcare Business Process Outsourcing (BPO) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the Key vendorsoperating in this market.

Key vendors
- Accenture
- Cognizant Technology Solutions
- Genpact
- TCS
- Xerox


Other prominent vendors
- Acclaris
- Accretive Health
- 3i Infotech
- ACS
- Acura
- Aditya Birla Minacs
- Aon
- Aegis
- Allscripts Healthcare Solutions
- Allsec Technologies
- Capgemini
- CGI
- Convergys
- CSC
- Dell
- Dynamic Healthcare Systems
- EXL
- Firstsource
- HCL Technologies
- Hexaware
- Hinduja Global Solutions
- HP
- IBM
- IGATE
- IMS Health
- Infosys
- iProjects McKesson
- Medusind Solutions
- Minacs
- Mphasis
- NCO Financial Systems
- Serco Global Services
- Siemens Healthcare
- SourceHOV
- SUN Knowledge
- Sutherland Global
- Tech Mahindra
- Teleperformance
- Teletech
- ThinkHealth Services
- TMG Health
- Wipro
- WNS

Market driver
- Shift from ICD-9 to ICD-10
- For a full, detailed list, view our report

Market challenge
- Lack of adequate ICT infrastructure
- For a full, detailed list, view our report

Market trend
- Medical document outsourcing on the rise
- For a full, detailed list, view our report

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.

Table Of Contents

Global Healthcare BPO Market 2016-2020
PART 01: Executive summary
- Highlights
PART 02: Scope of the report
- Market overview
- Countries covered
- Top healthcare BPO destinations 2016
- Top-vendor offerings
PART 03: Market research methodology
- Research methodology
- Economic indicators
PART 04: Introduction
- Key market highlights
PART 05: Market landscape
- Market overview
- Market size and forecast
- Five forces analysis
PART 06: Market segmentation by healthcare BPO services
- Global healthcare BPO market by healthcare BPO services
- Healthcare CRM BPO market
- Healthcare HR BPO market
- Healthcare FandA BPO market
PART 07: Geographical segmentation
- Global healthcare BPO market by geography
- Americas
- EMEA
- APAC
PART 08: Market drivers
- Shift from ICD-9 to ICD-10
- Rise in automation and integrated sourcing strategies
- Increase in government regulations
- Rise of nearshore outsourcing destinations and access to technology
PART 09: Impact of drivers
PART 10: Market challenges
- Lack of adequate information and communication technology (ICT) infrastructure
- Interoperability issues
- High attrition rate and shortage of domain expertise
- Stringent regulatory norms
PART 11: Impact of drivers and challenges
PART 12: Market trends
- Medical document outsourcing on the rise
- Upsurge in RCM
- Rise in medical transcription outsourcing services
- Emergence of cloud-based BPO in healthcare
- Proliferation of real-time data analysis
PART 13: Vendor landscape
- Competitive landscape
- Market risk factors
- Other prominent vendors
PART 14: Key vendor analysis
- Accenture
- Cognizant Technology Solutions
- Genpact
- TCS
- Xerox
- Recent developments
PART 15: Appendix
- List of abbreviations
PART 16: Explore Technavio

List of Exhibits
Exhibit 01: Market segmentation by function
Exhibit 02: Countries covered for market analysis
Exhibit 03: Top healthcare BPO destinations 2016
Exhibit 04: Healthcare BPO solution and services offerings
Exhibit 05: IT priority of traditional and advanced BPO model
Exhibit 06: Cost reduction in healthcare BPO services
Exhibit 07: Global healthcare BPO market 2015-2020 ($ billions)
Exhibit 08: Healthcare BPO deal analysis 2014-2016
Exhibit 09: Five forces analysis
Exhibit 10: Global healthcare BPO market by services 2015
Exhibit 11: Healthcare CRM BPO market 2015-2020 ($ billions)
Exhibit 12: Healthcare HR BPO market 2015-2020 ($ billions)
Exhibit 13: Healthcare FandA BPO market 2015-2020 ($ billions)
Exhibit 14: Global healthcare BPO market by geography 2015
Exhibit 15: Automation in healthcare BPO market
Exhibit 16: Major healthcare norms driving healthcare BPO market
Exhibit 17: Impact of drivers
Exhibit 18: Impact of drivers and challenges
Exhibit 19: Data analytics fact and figures
Exhibit 20: Competitive factors among healthcare BPO vendors
Exhibit 21: Other prominent vendors
Exhibit 22: Accenture: BPO service offerings
Exhibit 23: Accenture: Healthcare BPO services
Exhibit 24: Accenture: Health management BPO services
Exhibit 25: Accenture: Health administration BPO services
Exhibit 26: Accenture: Revenue segmentation by operating group 2015
Exhibit 27: Accenture: Revenue segmentation by operating group 2014 and 2015 ($ billions)
Exhibit 28: Accenture: Revenue segmentation by type of work 2015
Exhibit 29: Cognizant: Healthcare BPO services
Exhibit 30: Cognizant: BPaaS offerings
Exhibit 31: Cognizant: Revenue segmentation by 2015
Exhibit 32: Cognizant: Revenue segmentation in 2014 and 2015 ($ billions)
Exhibit 33: Genpact: Healthcare services
Exhibit 34: Genpact: Revenue segmentation 2015
Exhibit 35: Genpact: Revenue segmentation 2013-2015 ($ billions)
Exhibit 36: Genpact: BPO service revenue 2013-2015
Exhibit 37: TCS: Business process services
Exhibit 38: TCS: Life science and healthcare BPO services
Exhibit 39: TCS: Supply chain management services
Exhibit 40: TCS: Business process services revenue 2015
Exhibit 41: TCS: Business process services revenue 2014 and 2015 ($ billions)
Exhibit 42: TCS: Life science and healthcare market revenue 2015
Exhibit 43: TCS: Life science and healthcare market revenue 2014 and 2015 ($ billions)
Exhibit 44: Xerox: Business processes services4
Exhibit 45: Xerox: Healthcare services4
Exhibit 46: Xerox: Healthcare payer service5
Exhibit 47: Xerox: Healthcare provider solutions6
Exhibit 48: Xerox: Government healthcare services6

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