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The Key Decision Maker must also be an Innovation Expert and a Service Broker

The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technology officer (CIO/CTO). This research service examines the evolution and considers how the change will influence enterprises’ integration of information and communication technology strategies.

The Role of the CIO Redefined

The CIO/CTO role has been redefined as that of an innovation expert and a service broker.

In the new environment, the IT department must align with business goals for growth, innovation, and speed to market; and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved to become an innovation expert and a “service broker”; this is what defines the role of the CIO/CTO.

The CIO/CTO will still be responsible for delivering technology solutions to the business. What is different from the traditional role is that:
-The CIO/CTO as the innovation expert is the new leader who transforms, enhances, and improves an enterprise’s business processes. Internal and external customer satisfaction is the centre of the strategy with the ultimate goal of saving costs, and increasing productivity, efficiency, and return on investment (ROI).
-The CIO/CTO as a service broker puts greater emphasis on services than assets, and focuses more on cost-effectively procuring, delivering, and managing services than on building them.

Table Of Contents

The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue
Executive Summary
How has the Role of CIO/CTO Evolved?
The Role of the CIO Redefined
Technologies Leading to Transformation

Research Objectives and Scope
Research Aim and Objectives
Research Scope
Research Scope—Ecosystem

Market Definitions
CIO/CTO Definition
Market Definitions

ICT Trends: Global, BRICS, and South Africa
ICT Trends—Global
ICT Trends—BRICS Region
Enterprise ICT Spend by Industry—South Africa

The Impact of ICT in the Economy and Enterprise
The Impact of ICT—Overview
The Impact of ICT in the Economy
The Impact of ICT in the Enterprise

The Role of the CIO/CTO
How has the Role of CIO/CTO Evolved?
Moving into the Age of Transformation
The Role of the CIO Redefined
The CIO as the Innovation Expert
The CIO as a Service Broker

Learning to Transform
Technologies Leading to Transformation
Key Technologies Transforming Enterprises—South Africa
Supply and Demand of ICT Services—Is There a Balance?
Case Study—Nampak

Drivers and Restraints
Market Drivers
Drivers Explained
Market Restraints
Restraints Explained

The Last Word
The Last Word—Conclusions
The Last Word—3 Big Predictions
Legal Disclaimer

The Frost and Sullivan Story
Value Proposition: Future of Your Company and Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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