Business Intelligence and Analytics Market Overview in the Public Segment : Demand and Supply Imperatives Market Overview in the Age of Austerity

• Publication date: August 2010

Introduction Public segment budgets have been shrinking over the last couple of year. Demand for public services continues to grow driven by global demographic, economical and environmental trends. Governments are forced to carry on with modernization of services for automation, efficiency and capacity. The public segment has little choice but to become smarter in managing budgets and services. Scope *Opportunit...

Introduction

Public segment budgets have been shrinking over the last couple of year. Demand for public services continues to grow driven by global demographic, economical and environmental trends. Governments are forced to carry on with modernization of services for automation, efficiency and capacity. The public segment has little choice but to become smarter in managing budgets and services.

Scope

*Opportunities for BI in the public segment

*This report focuses on using BI to generate efficiency savings and improved services

Highlights

BI enables organizations to create an adequate information channel that is an imperative for good decision making.

BI should be the tool of choice for focused and measured spending cuts and for meeting efficiency targets

Vendors must help the public segment answer the big question of whether to spend to save or just save

Reasons to Purchase

*This research identifies opportunities for BI in public segment

*This research discusses the importance of clearly identifying the benefits of BI in order to get funding approval

It Services Industry in the United States

SUMMARY 2
Impact 2
Ovum view 2
Key messages 2
BI ENABLES ORGANISATIONS TO CREATE AN ADEQUATE INFORMATION CHANNEL THAT IS AN IMPERATIVE FOR GOOD DECISION MAKING 3
The complex world of public services makes BI essential for better decisions 3
BI is part of the information management stack of technologies 4
The devil is in the data 7
Consolidation and innovation continues to shape the BI Industry 7
BI SHOULD BE THE TOOL OF CHOICE FOR FOCUSED AND MEASURED SPENDING CUTS AND FOR MEETING EFFICIENCY TARGETS 9
The "do nothing" option looks easy but it comes at a price 9
Enhancing corporate performance 10
Tackling crime, tax evasion and benefit fraud 10
Mitigating risks and achieving regulatory compliance 11
Smarter and more agile Government 11
Improving customer service planning and delivery 12
Case study 1: Intelligence driven performance management at work at Oslo Prison 12
Case study 2: Predictive analytics helps Richmond Police fight crime and improve resource deployment 13
VENDORS MUST HELP THE PUBLIC SECTOR ANSWER THE BIG QUESTION OF WHETHER TO SPEND TO SAVE OR JUST SAVE? 14
With BI, size does not matter 14
Building the business case for BI 15
The full impact of the financial crisis is only just beginning to hit the public segment 16
Making BI a proposition that is hard to refuse 18
RECOMMENDATIONS 19
Recommendations for enterprises 19
There is more to BI than technology 19
BI without data quality is not worth having 19
Accelerate skills development for advanced analytics to maximise the return on BI investments 20
Re-using and sharing BI knowledge and skills can help significantly reduce costs 20
Recommendations for vendors 20
Act now to help BI thrive and grow in the public segment 20
Aim to deliver more public segment specific applications 21
Increase the appeal of BI to users 21
Eliminate platform integration issues 21
APPENDIX 21
Further reading 21
Methodology 22


List of Figures
Figure 1: The Information Management Technology Stack 4
Figure 2: BI application - Layers and functionality 6
Figure 3: US and European government IT budget changes expected in 2011 17