Table of Contents
An End-User Perspective
This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.
The overall research objective is to measure the current use of and future decision-making behaviour toward information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare and retail sectors for smart phones, tablets, mobile apps, cloud computing, video, audio, and Web conferencing, IP telephony, corporate and consumer social media, unified communications clients (UCC), time-division multiplexing (TDM) phones, business-grade and consumer softphones, customer relationship management (CRM), headsets, M2M communications, and mobile device management (MDM).
Specifically, this study has the following aims:
-To understand the IT-related challenges organizations face today
-To asses the current and future use of unified communications
-To evaluate the factors that drive investments in unified communications
-To gauge communications infrastructure trends
-To appraise available IT budgets
-To measure the impact of the workforce on IT
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