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An End-User Perspective

This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improving customer experience, and improving collaboration. Laptops are the most-used technology, but smart phones are expected to grow by 30% over the next two years. IT decision makers continue to seek ways to integrate their IT infrastructure; the main barrier to entry for UCC tools is cost, although many companies still do not see the value in new technologies.

Research Objectives

The overall research objective is to measure the current use of and future decision-making behaviour toward information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare and retail sectors for smart phones, tablets, mobile apps, cloud computing, video, audio, and Web conferencing, IP telephony, corporate and consumer social media, unified communications clients (UCC), time-division multiplexing (TDM) phones, business-grade and consumer softphones, customer relationship management (CRM), headsets, M2M communications, and mobile device management (MDM).

Specifically, this study has the following aims:
-To understand the IT-related challenges organizations face today
-To asses the current and future use of unified communications
-To evaluate the factors that drive investments in unified communications
-To gauge communications infrastructure trends
-To appraise available IT budgets
-To measure the impact of the workforce on IT

Table Of Contents

The Future of Unified Communications in the Workplace in Europe
1. RESEARCH OBJECTIVES AND METHODOLOGY

Research Objectives and Methodology
Research Objectives
Methodology

2. EXECUTIVE SUMMARY

Executive Summary

3. ATTITUDES ABOUT INFORMATION TECHNOLOGY IN THE EUROPEAN WORKPLACE

Attitudes about Information Technology in the European Workplace
Major Challenges Facing IT
Major Challenges for IT by Company Size
Major Challenges for IT by Vertical

4. INFLUENTIAL FACTORS ON IT INVESTMENTS IN THE EUROPEAN WORKPLACE

Influential Factors on IT Investments in the European Workplace
Primary Drivers for IT Investments
Primary Drivers for IT Investments by Company Size
Primary Drivers for IT Investments by Vertical

5. CURRENT AND FUTURE USE OF UNIFIED COMMUNICATIONS IN THE EUROPEAN WORKPLACE

Current and Future Use of Unified Communications in the European Workplace
Current and Future Usage of IT in Europe
Current Usage of IT by Company Size
Current Usage of IT by Vertical
Technology Deployment across the Organization
Frequency of Technology Use within the Organization
Effectiveness of IT in Addressing Top Business Challenges
Business Challenges—Dealing with New Regulatory Requirements
Business Challenges—Training IT Staff on Advanced IT Tools
Business Challenges—Making Effective and Timely Investments in IT

6. IMPACT OF INFLUENTIAL FACTORS ON UNIFIED COMMUNICATIONS IN THE EUROPEAN WORKPLACE

Impact of Influential Factors on Unified Communications in the European Workplace
Technical Note—Understanding Perceptual Maps
Perceptual Map—IT and Influential Attributes
Communications Infrastructure—Current and Future Usage
Reasons for Not Using Certain IT Solutions
Reasons for Not Using Certain IT Solutions (continued)
Highest Perceived Security Risks

7. IT AND CLOUD COMPUTING IN THE EUROPEAN WORKPLACE

IT and Cloud Computing in the European Workplace
Criteria When Selecting a Cloud Provider
Criteria When Selecting a Cloud Provider by Company Size
Criteria When Selecting a Cloud Provider by Vertical
Attitudes about the Use of Cloud Computing/Hosted Communications
Satisfaction with Cloud Computing Use by Company Size
Satisfaction with Cloud Computing Use by Vertical
Attitudes about Cloud Computing by Non Users
IT Tools Deployed in the Cloud—Today and Tomorrow
Current Deployment of IT in the Cloud by Company Size
Current Deployment of IT in the Cloud by Vertical

8. SOCIAL MEDIA STRATEGIES IN THE EUROPEAN WORKPLACE

Social Media Strategies in the European Workplace
Use of Customer-Facing Social Media by Company Size
Use of Customer-Facing Social Media by Vertical
Implementation of Customer-Facing Social Media
Current Implementation of Customer-Facing Social Media by Company Size
Current Implementation of Customer-Facing Social Media by Vertical
Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue
Effectiveness of Customer-Facing Social Media to Increase the Organization's Revenue by Vertical
Use of Social Media for Internal Collaboration by Company Size
Use of Social Media for Internal Collaboration by Vertical
Implementation of Internal Employee Collaboration Social Media Strategies
Internal Employee Collaboration Social Media Strategies Fully Implemented by Company Size
Internal Employee Collaboration Social Media Strategies Fully Implemented by Vertical
Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Company Size
Effectiveness of Internal Employee Collaboration Social Media to Improve Productivity by Vertical
Potential Benefits of Social Media Used Within the Organization
Potential Benefits of Social Media Used Within the Organization—Drill Down
Potential Benefits of Social Media Used Within the Organization by Company Size
Potential Benefits of Social Media Used Within the Organization by Vertical

9. USE OF MOBILE DEVICES IN THE EUROPEAN WORKPLACE

Use of Mobile Devices in the European Workplace
Company-Issued Devices
Company-Supported Mobile Operating Systems
Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)
BYOD Policy and Enforcement

10. AVAILABLE IT BUDGETS FOR EUROPEAN COMPANIES

Available IT Budgets for European Companies
The Big Picture on IT Budgets

11. IMPACT OF THE WORKFORCE ON IT

Impact of the Workforce on IT
Distribution of Worker Types by Industry

12. PROFILE

Profile
Country of Residence and Years in IT

13. IT DECISION-MAKING ROLE AND JOB TITLE

IT Decision-Making Role and Job Title
Companies' and Respondents' Geographic Reach
Company's Global Annual Revenue

14. THE FROST and SULLIVAN STORY

The Frost and Sullivan Story
Value Proposition—Future of Your Company and Career
North America and Europe Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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