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Saudi Arabia CRM software market is exhibiting significant growth. CRM software is used for various applications like customer service, marketing, and sales, to help businesses manage customer data. To enhance customer experience, enterprises are coming up with solutions such as middleware and management solutions. Organizations are also migrating towards the use of CRM for marketing, and over the next five years, more companies are expected to realize the potential of social marketing. With increasing investment in SMEs, the demand for enterprise software in the country is expected to grow. Other drivers for the market include increasing need for real-time customer engagement and rising use of social media platforms. CRM software is being deployed across various sectors such as government, banking, and IT & telecom, among others. Major players in the market are Salesforce, Microsoft, Sage Software, SugarCRM, and Oracle.

According to “Saudi Arabia CRM Software Market Forecast & Opportunities, 2020”, CRM software market in Saudi Arabia is projected to surpass USD146 million by 2020. CRM offers advantages such as providing the best customer experience, along with convenience in accessing information and documents as and when required. Social CRM in the country is currently growing at a fast pace, as it enables use of social media for marketing. Social media platforms provide a wide range of data to gain better understanding of the audience and generating leads. Consequently, rising popularity of social media is compelling companies to invest in upgraded CRM products with collaboration of internal and external database to gain customer intelligence. In addition to rising popularity of social CRM, increasing IT spending by the government, and growth of enterprises are anticipated to drive the market during the forecast period. “Saudi CRM Software Market Forecast & Opportunities, 2020” discusses the following aspects of CRM software market in Saudi Arabia:

• Saudi Arabia CRM Software Market Size, Share & Forecast
• Segmental Analysis - By Application, By Deployment Mode
• Changing Market Trends & Emerging Opportunities
• Competitive Landscape & Strategic Recommendations

Why You Should Buy This Report?

• To gain an in-depth understanding of CRM software market in Saudi Arabia
• To identify the on-going trends and anticipated growth in the next five years.
• To help industry consultants, CRM players and other stakeholders align their market-centric strategies
• To obtain research based business decisions and add weight to presentations and marketing material
• To gain competitive knowledge of leading players
• To avail 10% customization in the report without any extra charges and get the research data or trends added in the report as per the buyer’s specific needs

Report Methodology

The information contained in this report is based upon both primary and secondary research. Primary research included interviews with CRM software providers. Secondary research included an exhaustive search of relevant publications like company annual reports, financial reports and proprietary databases.

Table Of Contents

Saudi Arabia CRM Software Market Forecast and Opportunities, 2020
1. Research Methodology
2. Analyst Briefing
3. Customer Relationship Management (CRM) Software - Product Overview
4. Global CRM Software Market Overview
4.1. Market Size and Forecast
4.1.1. By Value
5. Saudi Arabia CRM Software Market Outlook
5.1. Market Size and Forecast
5.1.1. By Value
5.2. Market Share and Forecast
5.2.1. By Company
5.2.2. By Region
5.2.3. By End User
6. Saudi Arabia CRM Software Market Outlook - By Application
6.1. Market Share and Forecast
6.1.1. By Application
6.2. Saudi Arabia CRM Software Market Size in Customer Service Application
6.2.1. By Value
6.3. Saudi Arabia CRM Software Market Size in Marketing Application
6.3.1. By Value
6.4. Saudi Arabia CRM Software Market Size in Sales Application
6.4.1. By Value
7. Saudi Arabia CRM Software Market Outlook - By Deployment Mode
7.1. Market Share and Forecast
7.1.1. By Deployment Mode - Cloud and On-Premise Deployment Mode
8. Market Dynamics
8.1. Drivers
8.2. Challenges
9. Market Trends and Developments
9.1. Increasing Adoption of Mobile CRM
9.2. Growing Presence of Social CRM
9.3. Increasing Adoption of Social Marketing
9.4. Shift Towards the Smarter CRM
9.5. CRM Integration With Other Enterprise Systems
10. Saudi Arabia Economic Profile
11. Competitive Landscape
11.1. Salesforce.com Inc.
11.2. Microsoft Arabia
11.3. Sage Software Inc.
11.4. SugarCRM, Inc.
11.5. Oracle Systems Limited
11.6. SAP AG
11.7. NetSuite Inc.
11.8. Zoho Corporation
11.9. International Business Machines Corporation (IBM) Corporation
11.10. Infor CRM
12. Strategic Recommendation

List of Figures

Figure 1: Global CRM Software Market Size, By Value, 2010-2020F (USD Billion)
Figure 2: Saudi Arabia CRM Software Market Size, By Value, 2010-2020F (USD Million)
Figure 3: IT Spending in the Middle East, By Country, 2014 (USD Billion)
Figure 4: Saudi Arabia IT Spending, By Value, 2009-2013 (USD Billion)
Figure 5: Saudi Arabia CRM Software Market Share, By Company, By Value, 2014 and 2020F
Figure 6: Saudi Arabia CRM Software Market Share, By Region, By Value, 2014 and 2020F
Figure 7: Saudi Arabia CRM Software Market Share, By End User, By Value, 2014 and 2020F
Figure 8: Saudi Arabia Annual Inbound and Outbound Air Passenger Traffic, 2010-2014 (Million)
Figure 9: List of Airports in Saudi Arabia, 2015
Figure 10: Saudi Arabia Banking Industry Asset Size, By Value, 2009-2013 (USD Billion)
Figure 11: Saudi Arabia CRM Software Market Share, By Application, By Value, 2014 and 2020F
Figure 12: Saudi Arabia Customer Service CRM Market Size, By Value, 2010-2020F (USD Million)
Figure 13: Saudi Arabia Marketing CRM Market Size, By Value, 2010-2020F (USD Million)
Figure 14: Saudi Arabia Sales CRM Market Size, By Value, 2010-2020F (USD Million)
Figure 15: Saudi Arabia CRM Software Market Share, By Deployment Mode, By Value, 2014 and 2020F
Figure 16: Salesforce.com Inc. Financial Details, 2010-2014
Figure 17: Microsoft Corp. Financial Details, 2010-2014
Figure 18: Sage Group PLC Financial Details, 2010-2014
Figure 19: Oracle Corporation Financial Details, 2010-2014
Figure 20: SAP AG Financial Details, 2010-2014
Figure 21: NetSuite Inc. Financial Details, 2010-2014
Figure 22: IBM Financial Details, 2010-2014

List of Tables

Table 1: Oracle Corporation Acquisitions
Table 2: SAP Acquisitions

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