The voice recognition technologies market will grow at a compound annual growth rate (CAGR) of 8.8% between 2010 and 2015. The total market is valued at an estimated $38.4 billion in 2010 and is expected to reach $58.4 in 2015.
Voice recognition software technologies need hardware to transmit the signals as well as abate ambient noise. This sector of the market is worth an estimated $16.5 billion in 2010 and will grow at a 9.8% compound annual growth rate (CAGR) to reach $26.3 billion in 2015.
Automatic speech recognition and text-to-speech software work together to voice-enable many applications. Software sales will increase at a compound annual growth rate (CAGR) of 6.8%, from a value of $13.6 billion in 2010 to a value of $18.9 billion in 2015.
INTRODUCTION
REASONS FOR THE STUDY AND ITS IMPORTANCE
No longer narrowly associated with assistive and customer care applications, voice recognition technologies are becoming integral parts of products and services that span a much broader array of industries. With worldwide software revenues expected to reach $18.9 billion by 2015, this maturing industry owes much of its growth to advances from the critical triad of automatic speech recognition (ASR), text-to-speech (TTS), and speaker verification (SV) technologies.
Companies across all sectors, seeking a competitive edge that will differentiate them in an increasingly crowded business environment, want products that can help them retain as well as grow their customers. Brokerages, airlines, and banks rely on voice recognition functionality to not only enhance their customer contacts, but also to comply with security requirements dictated by law and the security-conscious expectations of customers.
To address the rapidly growing mobile traffic demand of such highly developed regions as North America and Europe, voice recognition providers are partnering with manufacturers who are loading their products with voice-activated multimodal options. These applications do everything from help drivers navigate to their destination and workers voice-pick warehouse inventory to aid doctors automate medical transcription processes and allow Web users to browse by voice commands.
Marketers with a watchful eye are not only training their sights on the pent-up product demand of growing Asia-Pacific populations, they are also factoring in the potential of the emerging middle class in Latin America when they develop their marketing strategies.
OBJECTIVES OF THE STUDY
Companies in the voice recognition space are facing similar challenges as other technology markets. Converging technologies offer the promise of new products and markets. But they also invite disruptive activities inherent in mergers and acquisitions — all occurring during the worst economic downturn of the new millennium.
Customers are applying the same measuring stick to voice-aided products and services as they do to other products: They value accuracy, speed, and efficiency. Whether obtaining stock quotes from their smart phone, getting wake-up calls from voice-enabled alarm clocks, or accessing voice-translated-email, consumers not only are increasing their expectations about the content quality but also about the quality of the experience.
Traditional habits persist, especially when it comes to customer service. No matter how compelling the content or efficient the voice-enabled transaction, many consumers still prefer to talk to a live operator. They also remember unsuccessful experiences with speech recognition applications that were implemented by early industry adopters.
Choosing voice recognition solutions represents a significant information technology (IT) investment — a fact not lost on companies that, in better economic times, focus primarily on strategic growth. Compelled to keep discretionary spending to a minimum, companies are more inclined to purchase products and services that can show a quantitative return on investment. Traditionally, call centers, with their highly developed statistical databases and a multitude of speech-enabled processes, provide some of the most compelling evidence that properly integrated voice recognition applications can help companies realize cost savings of as much as 80%.
Given the continued adoption of wireless devices and the seemingly insatiable consumer and business demand for unlimited access to information, it is likely that many enterprising companies will choose voice recognition solutions, either hosted at their site or shared in a cloud-computing environment, for competitive advantage even when the short-term economic landscape remains murky.
This report will analyze in depth, voice recognition technologies and the market and applications they serve. It addresses such questions as:
Who is using these technologies?
What benefits do they accrue from using them?
At what price points do they buy them?
Which markets will reap the most benefits from their adoption?
Which issues must be addressed to generate a successful return on investment?
AUDIENCE FOR THE REPORT
This report emphasizes market potential for voice recognition technologies as well as current and future forces shaping the voice-enabled market. It is targeted at manufacturers, supply chain personnel, marketing managers, and futurists.
SCOPE OF THE REPORT
This report analyzes voice recognition technologies and their markets. It recognizes the fact that software and hardware technologies act in tandem, building the momentum needed for its success. Additionally, tracking the growth of traditional and emerging voice-enabled devices is important since these media will promote and extend voice recognition’s reach.
An overview of the voice recognition industry precedes later chapters that review the main voice recognition categories, discuss top supplier market share, new technologies, and the unique challenges faced by each category in the future. Five-year forecasts follow, segmented by voice recognition categories as well as expansion into end markets.
Succeeding chapters discuss enabling technologies, corporate and national research and development funding, the organizational and economic makeup of the voice recognition industry, and the legislative, political, and environmental issues facing the industry. The changing dynamics of international market share also are addressed.
The appendices contain upcoming voice recognition industry-related conferences and recent patent grants, as well as a list of related mergers and acquisitions, licensing arrangements, and partnerships.
METHODOLOGY AND INFORMATION SOURCES
The material presented in this report is based on information gathered from personal contacts with participants within the voice recognition industry as well as an analysis of the technologies, issues, and concerns gathered from technical papers and industry conferences. Our final analysis and projections combine the consensus of primary contacts and our assumptions regarding the impact of both historical and emerging trends.
Additional data were obtained from analysis of secondary sources. These include trade publications, trade associations, company literature, and online databases. This research was done to supplement our understanding of applications, markets, and trends in the voice recognition industry. All dollar estimates in this report are based on 2010 constant dollars.
AUTHOR’S CREDENTIALS
Patricia Kutza, the author of this report, is a veteran business and technology journalist. She has written extensively about technology business and cultural trends for a variety of print and new-media outlets. This report, IFT039B Voice Recognition: Technologies and Global Markets, is an update of a report she wrote in 2002. She is also the author of the BCC Research report, SMC047A New Chips for New Applications.
Global Software Industry
Chapter- 1: INTRODUCTION -- Complimentary
REASONS FOR THE STUDY AND ITS IMPORTANCE 1
OBJECTIVES OF THE STUDY 1
AUDIENCE FOR THE REPORT 2
SCOPE OF THE REPORT 3
METHODOLOGY AND INFORMATION SOURCES 3
AUTHOR’S CREDENTIALS 4
RELATED BCC REPORTS 4
BCC ONLINE SERVICES 5
DISCLAIMER 5
Chapter-2: SUMMARY
SUMMARY 6
SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2015 ($ BILLIONS) 7
SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, 2009-2015 ($ BILLIONS) 8
Chapter-3: OVERVIEW
IMPORTANCE OF THE INDUSTRY 9
TABLE 1 GLOBAL REVENUES FORECAST FOR CUSTOMER RELATIONSHIP MANAGEMENT, THROUGH 2015 ($ BILLIONS) 9
INVESTOR CONFIDENCE 10
TABLE 2 U.S. VENTURE CAPITAL FINANCING IN RELATED SECTORS, THROUGH 2009 ($ BILLIONS) 10
TABLE 3 NUMBER OF U.S. SOFTWARE INDUSTRY DEALS, 2008 AND 2009 11
HISTORY OF THE INDUSTRY 11
HISTORY OF THE INDUSTRY (CONTINUED) 12
SPEECH RECOGNITION LIFE CYCLE 13
TABLE 4 SPEECH RECOGNITION LIFE CYCLE 13
DESCRIPTION OF THE INDUSTRY: MAJOR CATEGORIES 14
HARDWARE 14
TABLE 5 INFRASTRUCTURE HARDWARE 14
SOFTWARE 14
TABLE 6 SOFTWARE 15
ENHANCED DEVICES 15
TABLE 7 ENHANCED DEVICES 15
FUNDAMENTAL FUNCTIONS OF VOICE TECHNOLOGY 15
TABLE 8 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 16
SCOPE OF REPORT CLASSIFIED BY MARKET 16
TABLE 9 SCOPE OF REPORT CLASSIFIED BY MARKET 17
EFFECT ON THE FUTURE 17
Chapter-4: MARKETS BY PRODUCT TYPE
HARDWARE 18
GLOBAL HARDWARE DOLLAR SALES FORECAST 18
TABLE 10 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 18
FORECAST: 2010 HARDWARE MARKET 19
TABLE 11 HARDWARE SALES BY END USE, 2009 AND 2010* (%/$ BILLIONS) 19
FIGURE 1 HARDWARE SALES BY END USE, 2010* (%) 20
FORECAST: 2015 HARDWARE MARKET 20
TABLE 12 PERCENT OF HARDWARE SALES BY END USE, 2015 (%/$ BILLIONS) 20
FIGURE 2 HARDWARE SALES BY END USE, 2015 (%) 21
HARDWARE MARKET 21
SOUND CARDS 21
TABLE 13 GLOBAL SOUND CARD MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 21
TABLE 14 SOUND CARD MAJOR PLAYERS, PRODUCTS, AND END MARKETS 22
DIGITAL SIGNAL PROCESSORS (DSP) 22
TABLE 15 GLOBAL DSP MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 22
TABLE 16 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS AND END MARKETS 23
SOFTSWITCHES 23
TABLE 17 GLOBAL SOFTSWITCH MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 24
TABLE 18 SOFTSWITCH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 24
VOICE-ENABLED GATEWAYS 24
TABLE 19 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 25
TABLE 20 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 25
GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) 26
TABLE 21 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 26
TABLE 22 WORLDWIDE MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR PLAYERS, PRODUCTS, AND END MARKETS 27
INTEGRATED HEADSETS 27
TABLE 23 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 27
TABLE 24 INTEGRATED HEADSET USE BY FUNCTION (%) 28
FIGURE 3 INTEGRATED HEADSET USE BY FUNCTION (%) 28
TABLE 25 INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END MARKETS 29
SOFTWARE 29
GLOBAL SOFTWARE MARKET FORECAST 29
TABLE 26 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 29
TABLE 27 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF POPULATION, 2009 (%) 30
FIGURE 4 GLOBAL INTERNET PENETRATION AS A PERCENTAGE OF POPULATION, 2009 (%) 31
FORECAST: 2010 SOFTWARE MARKET 32
TABLE 28 GLOBAL SOFTWARE MARKET BY END USE, 2009 AND 2010 (%/$ BILLIONS) 32
FIGURE 5 SOFTWARE MARKET SHARE BY END USE, 2010 (%) 32
FORECAST: 2015 SOFTWARE MARKET 33
TABLE 29 GLOBAL SOFTWARE MARKET FORECAST BY END USE, 2015 (%/$ BILLIONS) 33
FIGURE 6 GLOBAL SOFTWARE MARKET SHARE BY END USE, 2015 (%) 33
DEVELOPER KITS 34
TABLE 30 TYPICAL DEVELOPER KIT TOOL SUITE FOR VOICE PORTAL APPLICATION 34
TABLE 31 GLOBAL DEVELOPER KIT MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 34
TABLE 32 DEVELOPER KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 35
COMMERCIAL PACKAGES: AUTOMATIC SPEECH RECOGNITION 35
TABLE 33 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 36
Automatic Speech Recognition Market Share 36
TABLE 34 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET SHARE, 2009 (%) 37
FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET SHARE, 2009 (%) 37
Challenges to Growth 38
TABLE 35 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 38
TABLE 35 (CONTINUED) 39
COMMERCIAL PACKAGES: SPEAKER VERIFICATION (VOICE BIOMETRICS) 39
TABLE 36 GLOBAL SPEAKER VERIFICATION MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 39
TABLE 37 TYPES OF VOICE BIOMETRIC ENGINES 40
TABLE 38 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 41
TABLE 38 (CONTINUED) 42
Challenges to Growth 42
TABLE 39 SPEAKER VERIFICATION MAJOR PLAYERS PRODUCTS AND END MARKETS 43
COMMERCIAL PACKAGES: TEXT-TO-SPEECH 43
TABLE 40 GLOBAL TEXT-TO-SPEECH MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 44
Challenges to Growth 44
TABLE 41 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 45
COMMERCIAL PACKAGES: AUDIO MINING (SPEECH ANALYTICS) 45
TABLE 42 GLOBAL AUDIO MINING MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 46
TABLE 43 COMPARISON OF GOAL, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING 47
TABLE 44 AUDIO MINING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 47
TABLE 44 (CONTINUED) 48
Challenges to Growth 48
COMMERCIAL PACKAGES: VOICE-ENABLED CALL CENTER PROCESSING AND ROUTING 48
TABLE 45 CALL AND CONTACT CENTER KEY CONCERNS 49
TABLE 46 GLOBAL VOICE-ENABLED CALL CENTER MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 49
TABLE 47 CALL AND CONTACT CENTER TECHNOLOGY WISHLIST 50
TABLE 48 MAJOR CALL CENTER SPEECH TECHNOLOGY PLAYERS 50
TABLE 48 (CONTINUED) 51
COMMERCIAL PACKAGES: IVR_VOICE-ACTIVATED DIALING 51
TABLE 49 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED SERVICE IVR 52
TABLE 50 GLOBAL IVR_VOICE-ACTIVATED DIALING MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 52
Emerging IVR technology 53
TABLE 51 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 53
COMMERCIAL PACKAGES: VOICE-ENABLED DIRECTORY ASSISTANCE 53
TABLE 52 GLOBAL VOICE-ENABLED DIRECTORY ASSISTANCE MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 54
TABLE 53 VOICE-ENABLED DIRECTORY ASSISTANCE MAJOR PLAYERS, PRODUCTS, AND END MARKETS 54
COMMERCIAL PACKAGES: VOICE-ENABLED OPERATING SYSTEMS 55
TABLE 54 GLOBAL VOICE-ENABLED OPERATING SYSTEMS SALES FORECAST, THROUGH 2015 ($ BILLIONS) 55
TABLE 55 VOICE-ENABLED OPERATING SYSTEMS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 56
TABLE 56 GLOBAL MARKET SHARE OF TOP THREE OPERATING SYSTEMS, 2009 (%) 56
FIGURE 8 GLOBAL MARKET SHARE OF TOP THREE OPERATING SYSTEMS, 2009 (%) 57
ENHANCED DEVICES 57
GLOBAL ENHANCED DEVICE MARKET FORECAST 58
TABLE 57 GLOBAL MARKET FORECAST FOR ENHANCED DEVICES, THROUGH 2015 ($ MILLIONS) 58
FORECAST: 2010 ENHANCED DEVICES MARKET 59
TABLE 58 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2009 AND 2010 (%/$ BILLIONS) 59
FIGURE 9 GLOBAL ENHANCED DEVICE MARKET SHARE BY END USE, 2010 (%) 59
FORECAST: 2015 ENHANCED DEVICES MARKET 60
TABLE 59 GLOBAL ENHANCED DEVICE MARKET BY END USE, 2015 ($ BILLIONS) 60
FIGURE 10 GLOBAL ENHANCED DEVICE MARKET SHARE BY END USE, 2015 (%) 60
ENHANCED DEVICES MARKET 61
POCKET ELECTRONIC LINGUISTIC DEVICES 61
TABLE 60 GLOBAL POCKET ELECTRONIC LINGUISTIC DEVICE MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 61
TABLE 61 POCKET ELECTRONIC LINGUISTIC DEVICES MAJOR PLAYERS, PRODUCTS, AND END MARKETS 62
IP CENTREX 62
TABLE 62 GLOBAL IP CENTREX MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 62
TABLE 63 IP CENTREX MAJOR PLAYERS, PRODUCTS, AND END MARKETS 63
VOICE-INTEGRATED WORKSTATIONS 63
TABLE 64 GLOBAL VOICE-INTEGRATED WORKSTATION MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 63
TABLE 65 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 64
VOICE-ACTIVATED CAR KITS 64
TABLE 66 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 64
TABLE 67 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 65
VOICE-ACTIVATED NAVIGATION SYSTEMS 65
TABLE 68 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS MARKET FORECAST, THROUGH 2015 ($ MILLIONS) 66
TABLE 69 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR CAR MODELS 66
DISTRIBUTION OF VOICE RECOGNITION CATEGORIES IN SELECTED END PRODUCTS AND MARKETS 66
TABLE 70 DISTRIBUTION OF VOICE RECOGNITION CATEGORIES IN SELECTED END PRODUCTS AND MARKETS 67
Chapter-5: MARKETS BY APPLICATIONS
MARKET CATEGORIES 68
TABLE 71 SCOPE AND APPLICATIONS OF MARKET CATEGORIES 68
TABLE 72 GLOBAL FORECAST OF ALL VOICE RECOGNITION MARKETS, THROUGH 2015 ($ BILLIONS) 68
FIGURE 11 GLOBAL FORECAST OF ALL VOICE RECOGNITION MARKETS, 2009-2015 ($ BILLIONS) 69
ENTERPRISE MARKET 69
TABLE 73 FORECAST OF VALUE OF ALL ENTERPRISE VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS) 69
CURRENT MARKET 70
TABLE 74 ENTERPRISE END PRODUCTS BY VOICE RECOGNITION CATEGORY 70
NICHE MARKETS 70
Healthcare Market 70
TABLE 75 COMPANIES OFFERING VOICE-ENABLED HEALTHCARE PRODUCTS 71
Assistive Technology Market 71
TABLE 76 ASSISTIVE TECHNOLOGY PROVIDERS PRODUCTS AND END MARKETS 72
TABLE 76 (CONTINUED) 73
Worldwide Assistive Technology Organizations 73
TABLE 77 WORLDWIDE ASSISTIVE TECHNOLOGY ORGANIZATIONS 73
TABLE 77 (CONTINUED) 74
Legal Market — Voice Writing 74
TABLE 78 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS 75
TABLE 79 VOICE WRITERS TOOL SUITE 75
Voice-Enabled Telematics Market 75
Voice-Enabled Telematics Market (Continued) 76
TABLE 80 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 77
TABLE 81 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND AUTO-BASED APPLICATIONS 77
TABLE 81 (CONTINUED) 78
Telematics Supply Chain 78
Warehousing Market 79
TABLE 82 WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM VOICE ENABLEMENT 79
TABLE 83 WAREHOUSING MARKET PROVIDERS PRODUCTS AND END MARKETS 80
Call (Contact) Center Market 80
TABLE 84 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($/%) 81
Call Center Infrastructure Technologies 82
Auto Attendants 82
Automatic Call Distributors (ACDs) 82
Computer-Telephony Integration (CTI) 82
Interactive Voice Response 83
TABLE 85 GLOBAL MARKET FORECAST FOR SPEECH-ENABLED IVR SYSTEMS, THROUGH 2015 ($ BILLIONS) 83
TABLE 86 PERCENTAGE OF PORTS USED FOR IVR APPLICATIONS PER INDUSTRY 83
Call Center Analytics 84
Voice Recognition 84
Call Center Use 84
TABLE 87 CALL CENTER USE BY INDUSTRY FUNCTION 84
TABLE 87 (CONTINUED) 85
TABLE 88 VOICE RECOGNITION CALL CENTER SOLUTIONS PROVIDERS, PRODUCTS, AND APPLICATIONS 85
TABLE 88 (CONTINUED) 86
Emerging Call Center Trends 86
Challenges to Growth 87
Emerging Enterprise Market: Smart Homes 87
TABLE 89 SMARTHOME VOICE-ACTIVATED PRODUCTS AND APPLICATIONS 88
Emerging Enterprise Market: Military 88
Healthcare 88
High Performance Fighter Aircraft/Helicopters 88
Air Traffic Controller Training 89
TELECOMMUNICATIONS MARKET 89
TABLE 90 GLOBAL MARKET FORECAST FOR ALL TELECOMMUNICATIONS VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS) 89
TABLE 91 TELECOMMUNICATIONS END PRODUCTS BY VOICE RECOGNITION CATEGORY 90
CURRENT MARKETS 90
TABLE 92 GLOBAL MARKET FORECAST FOR TELECOMMUNICATIONS BY MARKET SECTOR, THROUGH 2015 ($ MILLIONS) 90
FIGURE 12 GLOBAL MARKET FORECAST FOR TELECOMMUNICATIONS BY MARKET SECTOR, 2009-2015 ($ MILLIONS) 91
TABLE 93 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS BY SECTOR, 2009-2015 (%) 91
FIGURE 13 GLOBAL MARKET SHARE OF TELECOMMUNICATIONS, BY SECTOR, 2009-2015 (%) 92
FUTURE MARKETS 92
TABLE 94 GLOBAL VOIP GATEWAY COMPANY MARKET SHARE, THIRD QUARTER, 2009 (%) 92
FIGURE 14 GLOBAL ENTERPRISE VOIP GATEWAY COMPANY MARKET SHARE, THIRD QUARTER, 2009 (%) 93
TABLE 95 PROJECTED GLOBAL REGIONAL MARKET SHARE OF TELECOMMUNICATION SPEECH-ENABLED IMPLEMENTATIONS, 2010 (%) 93
FIGURE 15 PROJECTED GLOBAL REGIONAL MARKET SHARE OF TELECOM SPEECH-ENABLED IMPLEMENTATIONS, 2010 (%) 94
CURRENT PRODUCTS 94
Voice-Enabled Directory Assistance 94
Voice-Activated Dialing 95
Unified Messaging 95
Voice-Over-IP 95
TABLE 96 TELECOMMUNICATIONS VOICE-ENABLED PROVIDERS, PRODUCTS, AND APPLICATIONS 96
EMERGING PRODUCTS 96
Voice-Activated Email 97
Voicemail transcription 97
TABLE 97 VOICE-ACTIVATED EMAIL/VOICEMAIL TRANSCRIPTION PROVIDERS 97
CHALLENGES TO GROWTH 98
VOICE PORTAL MARKET 98
TABLE 98 GLOBAL MARKET FORECAST OF ALL VOICE PORTAL VOICE RECOGNITION CATEGORIES, THROUGH 2015 ($ BILLIONS) 99
CURRENT MARKETS 99
TABLE 99 VOICE PORTAL END PRODUCTS BY VOICE RECOGNITION CATEGORY 99
VOICE PORTAL PROVIDERS 99
EMERGING PRODUCTS 100
Assistive Technology Market 100
TABLE 100 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY DISABILITY (%) 100
FIGURE 16 SHARE OF U.S.-BASED INTERNET USERS SEGMENTED BY DISABILITY (%) 101
Personal Communications Portal 101
TABLE 101 VOICE PORTAL PROVIDERS, PRODUCTS, AND APPLICATIONS 102
TABLE 101 (CONTINUED) 103
CHALLENGES TO GROWTH 103
Chapter-6: TECHNOLOGIES
TABLE 102 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 104
TABLE 102 (CONTINUED) 105
CHALLENGES FACED BY SUPPORTING TECHNOLOGIES 105
AUDIO MINING (SPEECH ANALYTICS) 106
AUTOMATIC SPEECH RECOGNITION 106
CLOUD COMPUTING 106
TABLE 103 GLOBAL CLOUD-COMPUTING SERVICES MARKET FORECAST, THROUGH 2015 ($ BILLIONS) 107
FAR-FIELD MICROPHONE 107
FIGURE 17 FAR-FIELD MICROPHONE TECHNOLOGY MARKET APPLICATIONS AND RELATED PRODUCTS 107
INTERACTIVE VOICE RESPONSE 108
NOISE ABATEMENT 108
SPEECH BIOMETRICS 108
TABLE 104 ASIA-PACIFIC BIOMETRIC MARKET BY CATEGORY, 2009 ($ MILLIONS/%) 109
FIGURE 18 ASIA-PACIFIC BIOMETRIC MARKET SHARE BY CATEGORY, 2009 (%) 109
TEXT-TO-SPEECH 110
VOICE-OVER-IP 110
VOICE-ACTIVATED DIALING 110
VOICEXML 111
VoiceXML 2.0 111
Call Control eXtensible Markup Language (CCXML) 111
MSML, MSCML, MediaCTRL 111
Semantic Interpretation for Speech Recognition (SISR) 111
Speech Recognition Grammar Specification (SRGS) 111
Speech Synthesis Markup Language (SSML) 112
Voice Browser 112
Wireless Application Protocol (WAP) 113
RESEARCH AND DEVELOPMENT 113
TABLE 105 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES, AND INITIATIVES 114
TABLE 105 (CONTINUED) 115
TABLE 106 RESEARCH AND DEVELOPMENT SPENDING FORECAST BY TOP VOICE RECOGNITION PROVIDER, NUANCE, THROUGH 2015 ($ MILLIONS) 115
CONSORTIUMS 116
TABLE 107 GLOBAL VOICE-RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS 116
INTELLECTUAL PROPERTY 117
PATENTS 117
Patent Generation by Top Voice Recognition Providers: Nuance 117
TABLE 108 FIVE-YEAR GROWTH OF NUANCE PATENTS, THROUGH 2009 (%) 117
LICENSING 117
TABLE 109 LICENSING AS A PERCENTAGE OF NUANCE TOTAL REVENUES, 2009 AND 2010 (%) 118
FIGURE 19 LICENSING AS A PERCENTAGE OF NUANCE TOTAL REVENUES, 2009 AND 2010 (%) 118
Chapter-7: INTERNATIONAL
OVERVIEW 119
ASIA-PACIFIC 119
TABLE 110 TOP TEN ASIA-PACIFIC COUNTRIES PER MOBILE SUBSCRIPTIONS, 2009 (MILLIONS) 120
TABLE 111 ASIA-PACIFIC PARTNERS: SCOPE OF INITIATIVES 120
LATIN AMERICA 120
EMERGING MARKETS 121
EMERGING MARKETS (CONTINUED) 121
Chapter-8: INDUSTRY STRUCTURE
VOICE RECOGNITION COMPANY MARKET SHARE 122
TABLE 112 VOICE RECOGNITION COMPANY MARKET SHARE, 2009 (%) 122
FIGURE 20 VOICE RECOGNITION COMPANY MARKET SHARE, 2009 (%) 123
TABLE 113 NUANCE REVENUE BY MARKET NICHE, 2009 (%) 123
FIGURE 21 NUANCE REVENUE BY MARKET NICHE, 2009 (%) 124
TABLE 114 RESEARCH AND DEVELOPMENT SPENDING BY GOOGLE, THROUGH 2009 ($ MILLIONS) 125
TABLE 115 GOOGLE APPLICATION DEVELOPMENT PARTNERSHIPS AND ACQUISITIONS, 2010 125
TABLE 115 (CONTINUED) 126
VOICE RECOGNITION INDUSTRY RELATIONSHIPS 126
FIGURE 22 VOICE RECOGNITION INDUSTRY INFRASTRUCTURE 126
INDUSTRY RELATIONSHIP EXAMPLES 127
Autonomy etalk Corp. 127
Company Description 127
Sales Model 127
TABLE 116 AUTONOMY REVENUE 5-YEAR PERFORMANCE, THROUGH 2009 ($ MILLIONS) 127
FIGURE 23 AUTONOMY REVENUE 5-YEAR PERFORMANCE, 2005-2009 ($ MILLIONS) 128
Convergys Corporation 128
Company Description 128
Sales Model 128
TABLE 117 CHANNEL DISTRIBUTION OF SELECTED VOICE RECOGNITION TECHNOLOGIES 129
INDUSTRY CONCERNS 129
REVISING STANDARDS 129
TABLE 118 REVISING STANDARDS 130
GOVERNMENT REGULATION 130
TABLE 119 U.S. REGULATORY ACTIVITY 131
TABLE 120 ARRA INCENTIVES FOR MEDICARE PROVIDERS, 2011-2015, PER PRACTIONER ($ THOUSANDS) 131
TABLE 121 MONTHLY COST SAVINGS FOR IMPLEMENTING EMR PROCESS ($ HUNDREDS) 132
FIGURE 24 MONTHLY COST SAVINGS FOR IMPLEMENTING EMR PROCESS ($ HUNDREDS) 132
ORGANIZATIONS AND RESEARCH LABS 132
TABLE 122 ORGANIZATIONS AND RESEARCH LABS 133
TABLE 122 (CONTINUED) 134
TABLE 122 (CONTINUED) 135
Chapter-9: COMPANY PROFILES
ACTIVE VOICE 136
BACKGROUND 136
AJAXWEAVER 136
BACKGROUND 137
ANDREA ELECTRONICS CORPORATION 137
BACKGROUND 137
ARIALPHONE 138
BACKGROUND 138
ASPECT COMMUNICATIONS CORP. (ASPT) 138
BACKGROUND 138
AURIX 139
BACKGROUND 139
AUTONOMY ETALK 139
BACKGROUND 140
AVAYA, INC. 140
BACKGROUND 140
CHANT 140
BACKGROUND 141
CISCO 141
BACKGROUND 141
CLICKFOX 142
BACKGROUND 142
CONTACT SOLUTIONS, INC. 142
BACKGROUND 142
CONVERGYS CORPORATION 143
BACKGROUND 143
CYARA SOLUTIONS 143
BACKGROUND 143
DEMANDVOICE, LLC 144
BACKGROUND 144
DIGITAL BASE PRODUCTIONS 144
BACKGROUND 144
DISAGGREGATE 145
BACKGROUND 145
EMPIRIX, INC. 145
BACKGROUND 145
EYRETEL PLC (EYR: LONDON) 145
BACKGROUND 146
GM VOICES, INC. 146
BACKGROUND 146
GOLD SYSTEMS 146
BACKGROUND 147
HOLLY CONNECTS 147
BACKGROUND 147
INFOSPACE, INC. (NASDAQ: INSP) 147
BACKGROUND 147
INFRAWARE 148
BACKGROUND 148
IQSERVICES 148
BACKGROUND 148
LOGITECH (LOGIY — NASDAQ) (LOGN, LOGZ — SWITZERLAND) 149
BACKGROUND 149
LOQUENDO 149
BACKGROUND 150
MESSAGE TECHNOLOGIES, INC. 150
BACKGROUND 150
MICROAUTOMATION 150
BACKGROUND 151
MOVIDILO 151
BACKGROUND 151
NEXIDIA 151
BACKGROUND 151
NUANCE 152
BACKGROUND 152
PARLANCE 152
BACKGROUND 153
PERSAY 153
BACKGROUND 153
PLUMVOICE 153
BACKGROUND 154
PRODUCT SUPPORT SOLUTIONS 154
BACKGROUND 154
RESOLVITY 154
BACKGROUND 155
RIGHT VOICE, INC. 155
BACKGROUND 155
SALMAT 155
BACKGROUND 156
SENSORY 156
BACKGROUND 156
SIMULSCRIBE 156
BACKGROUND 157
SOFTEL 157
BACKGROUND 157
SPEECHCYCLE 157
BACKGROUND 157
SYNTELLECT 158
BACKGROUND 158
TALKTECHNOLOGIES, INC. (TALKTECH) 158
BACKGROUND 158
TELLME 159
BACKGROUND 159
TOP-VOX 159
BACKGROUND 159
TUVOX 159
BACKGROUND 160
USAN 160
BACKGROUND 160
VERINT WITNESS ACTIONABLE SOLUTIONS 160
BACKGROUND 160
VOCOLLECT 161
BACKGROUND 161
VOICE2FORM 161
BACKGROUND 161
VOICEVAULT 161
BACKGROUND 162
VOLTDELTA ONDEMAND SOLUTIONS 162
BACKGROUND 162
VOXEO 162
BACKGROUND 163
WORDLY VOICES 163
BACKGROUND 163
WIZZARD SOFTWARE 163
BACKGROUND 163
WYDEVOICE 164
BACKGROUND 164
YDILO 164
BACKGROUND 164
Chapter-10: APPENDIX
APPENDIX 165
VOICE RECOGNITION PARTNERSHIPS 2009-2010 165
TABLE 123 VOICE RECOGNITION PARTNERSHIPS, 2009-2010 165
TABLE 123 (CONTINUED) 166
MERGERS AND ACQUISITIONS, 2009-2010 167
TABLE 124 MERGERS AND ACQUISITIONS, 2009-2010 167
LICENSING AGREEMENTS 2009 167
TABLE 125 LICENSING AGREEMENTS, 2009-2010 167
TABLE 125 (CONTINUED) 168
WORLDWIDE VOICE RECOGNITION PATENTS, 2009-2010 168
TABLE 126 WORLDWIDE VOICE RECOGNITION PATENTS, 2009-2010 168
TABLE 126 (CONTINUED) 169
TABLE 126 (CONTINUED) 170
VOICE RECOGNITION INDUSTRY EVENTS 171
TABLE 127 VOICE RECOGNITION INDUSTRY EVENTS* 171
