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Central Lab Market Dynamics and Service Provider Benchmarking

  • September 2014
  • -
  • Industry Standard Research
  • -
  • 138 pages

This is the third edition of ISR’s Central Lab Market Dynamics and Service Provider Benchmarking report and we consider it to be the most informative yet. There have been a few modifications in this edition with the inclusion of additional central lab service providers and new performance measures. These modifications allow for deeper analysis of each provider as well as a wider range of providers for readers to assess. As in the past, analyses of market dynamics and industry trends are also critical parts of this report. This report will help both study sponsors and providers answer a number of questions germane to selecting and evaluating central lab service providers.

Report Overview

This is the third edition of ISR’s Central Lab Market Dynamics and Outsourcing Performance report and we consider it to be the most informative yet. There have been a few modifications in this edition with the inclusion of additional central lab service providers and new performance measures. These modifications allow for deeper analysis of each provider as well as a wider range of providers for readers to assess. As in the past, analyses of market dynamics and industry trends are also critical parts of this report. This report will help both study sponsors and providers answer a number of questions germane to selecting and evaluating central lab service providers.

How you can use this report:

For study sponsors:
• Understand the service areas expected to grow in demand and the geographic trends associated with central lab service provider use to ensure you are up to date with how your industry peers are outsourcing their central lab work.
• Know the criteria used by peers to select central lab providers to help strategically and scientifically evaluate central lab bids for your business.
• Assess performance data provided in this report to select a provider that excels in areas important to you and/or determine how your current provider is performing relative to their competition. For central lab service providers:
• Determine the attributes and metrics critical to study sponsors in their selection of service providers to (1) internally assess your lab’s capabilities in these areas and (2) evaluate whether your lab is marketing its abilities in the areas deemed important by sponsors.
• Gain knowledge of customers’ views of your performance and that of your competitors to be able to sufficiently tout your strengths and improve on perceived weaknesses.

Table Of Contents

Central Lab Market Dynamics and Service Provider Benchmarking
Table of Contents

Copyright and Usage Guidelines ..6
Introduction .7
Methodology ...8
Demographics and Qualifications 9
Central Lab Experience 9
Company Type .9
Number of Ratings per Central Lab 10
Market Dynamics and Outsourcing Environment ..11
Future Service Growth Areas .12
Outsourcing Clinical Development Activities ……...13
Outsourcing of Central Lab Activities 14
Future Usage of Top 6 Providers 15
Regional Trends .16
Current and Future Percent of Central Lab Tests by Region ..17
Net change in Country / Region Usage for Central Lab Services 18
Future Country Use 19
Central Lab Tests by Country / Region - Past 4 Years 20
Central Lab Service Provider Metrics and Selection ..21
Central Lab Leaders, Unprompted .22
Central Lab Leaders, Prompted ..23
Central Lab Familiarity ...24
Proposal Volume 25
Central Lab Use ...26
Central Lab Service Providers - Top 10 Summary ..27
Most Important Metrics for Central Lab Provider Selection ..28
Most Important Attributes for Service Provider Selection .29
Service Provider Loyalty and Quality Profiles 30
Service Provider Loyalty .31
Provider Service Quality Profiles 32
Performance Overview ...32
Covance ..33
Frontage Labs .34
ICON Central Labs ..35
LabCorp Clinical Trials 36
Medpace Reference Laboratory 37
PPD Central Labs 38
Quest Diagnostics Clinical Trials .39
Quintiles Laboratories 40
Study Data ..41
Outsourcing Activity ...42
Number of Preferred Providers .42
Central Lab Activities Awarded to Preferred Providers ..43
Outsourcing Clinical Development Activities ..44
Outsourcing of Central Lab Activities .45
Transportation Costs ..46
Central Lab Costs 46
Regional Activity .47
Current and Future Percent of Central Lab Test by Region 47
Increased and Decreased Country Usage for Lab Services .48
Future Country Use 49
Market Dynamics 50
Future Consolidation of Top 6 50
Overlap between Monitoring and Central Lab Providers 51
Main Supplier of Clinical Monitors .52
Central Lab Leaders, Unprompted ..53
Central Lab Leaders, Prompted ..54
Proposal Volume .55
Central Lab Use 56
Future Service Growth Areas ..57
Sole Source Adoption Levels ...58
Important Attributes for Sole Source Agreements .59
Central Lab Needs ...60
Service Provider Selection Attributes .61
Most Important Lab Metrics for Central Lab Provider Selection 61
Most Important Attributes for Service Provider Selection .62
Attributes Increasing in Importance ...63
Central Lab Familiarity 64
Service Provider Central Lab Performance .65
ACM Global Satisfaction .65
ACM Global Performance on Key Service Attributes ..66
BARC Satisfaction 67
BARC Performance on Key Service Attributes .68
Bioscientia Satisfaction 69
Bioscientia Performance on Key Service Attributes 70
Cirion Satisfaction ...71
Cirion Performance on Key Service Attributes 72
CRL-Clinical Reference Laboratory Satisfaction ..73
CRL-Clinical Reference Laboratory Performance on Key Service Attributes …………….74
Covance Satisfaction 75
Covance Performance on Key Service Attributes 76
Eurofins Global Satisfaction .78
Eurofins Global Performance on Key Service Attributes .79
Frontage Lab Satisfaction 80
Frontage Lab Performance on Key Service Attributes .81
ICON Satisfaction ..83
ICON Performance on Key Service Attributes ..84
INTERLAB Satisfaction ..86
INTERLAB Performance on Key Service Attributes ...87
LabConnect Satisfaction ...88
LabConnect Performance on Key Service Attributes ...89
LabCorp Satisfaction .90
LabCorp Performance on Key Service Attributes 91
Laboratorio Hidalgo Satisfaction .93
Laboratorio Hidalgo Performance on Key Service Attributes .94
LBM-Laboratories Satisfaction 95
LBM-Laboratories Performance on Key Service Attributes .96
Medpace Reference Laboratory Satisfaction ..97
Medpace Reference Laboratory Performance on Key Service Attributes …98
MedTox Satisfaction ..100
MedTox Performance on Key Service Attributes ..101
Mitsutishi Chemical Medience Corporation Satisfaction ..102
Mitsutishi Chemical Medience Corporation Performance on Key Service Attributes ..103
PPD Satisfaction 104
PPD Performance on Key Service Attributes .105
PRL Satisfaction .107
PRL Performance on Key Service Attributes ..108
Quest Diagnostics Clinical Trials Satisfaction .109
Quest Diagnostics Clinical Trials Performance on Key Service Attributes .110
Quintiles Laboratories Satisfaction 112
Quintiles Laboratories Performance on Key Service Attributes 113
Spranger Laboratories Satisfaction 115
Spranger Laboratories Performance on Key Service Attributes .116
Synevo Satisfaction ...117
Synevo Performance on Key Service Attributes 118
TDL Satisfaction .119
TDL Performance on Key Service Attributes .120
Unilabs York Satisfaction ...121
Unilabs York Performance on Key Service Attributes ...122
Cross-Service Provider Performance .123
Ability to Combine Data from Multiple Providers .123
Biomarker Identification and Development Capabilities ..124
Biomarker Off-the-Shelf Assay Processing Capabilities 124
Broad Test Menu ..125
CAP Accreditation .125
Companion Diagnostics Expertise .126
Having Wholly Owned Labs (as opposed to partner lab sites) ..126
Data Quality ...127
Meeting Start-up Timelines ...127
Integration with Clinical Operations ..128
International Geographic Coverage ...128
Laboratory Scientific Expertise ...129
Low Cost .129
Near Real-time Access to Lab Data/ Results ..130
Project Management .130
Responsiveness, Personal Service .131
Therapeutic Area Experience 131
Web Portal for Investigative Site and CRO Interface .132
Respondent Demographics 133
Company Type ...133
Primary Area of Responsibility .134
Location 135
Job Title 135
Recent Activity in Outsourced Activities ..136
Phase Responsibility .136
Age 137
About ISR .138

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