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  4. > North America Operation Business Process as a Service Market by Process, by Deployment Model, by Vertical, by Geography – Analysis & Forecasts to 2019

Operation BPaaS is a part of Business Process as a Service (BPaaS), which assists companies in outsourcing their operational activities. BPaaS is delivered based on a cloud services model, wherein the different cloud services include Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). BPaaS is highly service-oriented and has well-defined interfaces. Furthermore, BPaaS services are capable of leveraging automation, standardization, and repeatability, thereby enabling consistent delivery of services.

The North American operation BPaaS market has been broadly segmented on the basis of industry vertical, process, deployment model, and geography. On the basis of geography, the North American operation BPaaS market has been segmented into the U.S., Canada, and Mexico. On the basis of process, the market has been segmented into order management, supply chain management, business process analytics, industry operations, and digital asset management. On the basis of industry vertical, the market has been further segmented into banking, financial services, and insurance (BFSI); retail & wholesale distribution; energy & utilities; and telecommunication and IT. The main deployment models discussed in this report include hosted and on-premise.

In the North American region, the U.S. dominates the market, mainly owing to the technological advancements in the country, followed by Canada. However, Mexico is expected to be the fastest-growing market for operation BPaaS in the coming years. The U.S. had the highest ICT expenditure of $988,544.5 million in 2014, followed by Canada, where the total ICT expenditure was $97,437.1 million in 2014.

Until 2014, the North American operation BPaaS market was dominated by IBM, Accenture, Cognizant, CSC, and Genpact. The launch of new products, partnerships, acquisitions, and collaborations are among the major strategies adopted by most of the players to achieve growth in the North American operation BPaaS market.

Reasons to Buy the Report:
From an insight perspective, this research report has focused on various levels of analyses—industry analysis (industry trends and PEST analysis), market share analysis of top players, supply chain analysis, and company profiles, which together comprise and discuss basic views on the competitive landscape; emerging and high-growth segments of the North American operation BPaaS market; high-growth countries and their respective regulatory policies; government initiatives; and market drivers, restraints, and opportunities.

The report will enrich both, established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help in garnering a greater market share. Firms purchasing the report could use any one or a combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification and competitive assessment) to strengthen their market share.

The report provides insights on the following pointers:

- Market Penetration: Comprehensive information on operation BPaaS solutions offered by the top players in the North American operation BPaaS market
- Product Development/Innovation: Detailed insights on new and developing technologies, research & development activities, and the launch of new products in the North American operation BPaaS market

- Market Development: Comprehensive information about lucrative emerging markets. The report analyzes the markets for various operation BPaaS solutions and services across the North American region

- Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the North American operation BPaaS market

- Competitive Assessment: In-depth assessment of market share, strategies, products, and manufacturing capabilities of the leading players in the North American operation BPaaS market







Table Of Contents

North America Operation Business Process as a Service Market by Process, by Deployment Model, by Vertical, by Geography - Analysis and Forecasts to 2019
TABLE OF CONTENTS

1 INTRODUCTION 12
1.1 OBJECTIVES OF THE STUDY 12
1.2 MARKET SEGMENTATION and COVERAGE 13
1.3 STAKEHOLDERS 13
1.4 ASSUMPTIONS 14
2 RESEARCH METHODOLOGY 15
2.1 INTEGRATED ECOSYSTEM OF OPERATION BUSINESS PROCESS AS A SERVICE MARKET 16
2.2 ARRIVING AT THE OPERATION BUSINESS PROCESS AS A SERVICE MARKET SIZE 17
2.2.1 TOP-DOWN APPROACH 17
2.2.2 BOTTOM-UP APPROACH 18
2.2.3 DEMAND SIDE APPROACH 19
2.2.4 MACROINDICATOR-BASED APPROACH 20
3 EXECUTIVE SUMMARY 22
4 MARKET OVERVIEW 24
4.1 INTRODUCTION 24
4.2 NORTH AMERICA OPERATION BPAAS MARKET: COMPARISON WITH PARENT MARKET 25
4.3 MARKET DRIVERS AND INHIBITORS 26
4.4 KEY MARKET DYNAMICS 27
4.5 DEMAND SIDE ANALYSIS 30
5 NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL 31
5.1 INTRODUCTION 32
5.2 DEMAND SIDE ANALYSIS 33
5.3 NORTH AMERICA OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY 37
5.4 NORTH AMERICA OPERATION BPAAS MARKET IN TELECOMMUNICATION and IT,
BY GEOGRAPHY 38
5.5 NORTH AMERICA OPERATION BPAAS MARKET IN ENERGY and UTILITY, BY GEOGRAPHY 39
5.6 NORTH AMERICA OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY 40
5.7 NORTH AMERICA OPERATION BPAAS MARKET IN RETAIL and WHOLESALE, BY GEOGRAPHY 41
5.8 NORTH AMERICA OPERATION BPAAS MARKET IN OTHERS, BY GEOGRAPHY 42
6 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 44
6.1 INTRODUCTION 45
6.2 DEMAND SIDE ANALYSIS 46
6.3 NORTH AMERICA OPERATION BPAAS IN HOSTED DEPLOYMENT MODEL,
BY GEOGRAPHY 47
6.4 NORTH AMERICA OPERATION BPAAS MARKET IN ON-PREMISE DEPLOYMENT MODEL, BY GEOGRAPHY 48
7 NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS 50
7.1 INTRODUCTION 51
7.2 NORTH AMERICA OPERATION BPAAS PROCESS SEGMENTS: COMPARISON WITH PARENT MARKET 52
7.3 NORTH AMERICA OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT,
BY GEOGRAPHY 53
7.4 NORTH AMERICA OPERATION BPAAS MARKET IN ORDER MANAGEMENT AS A SERVICE, BY GEOGRAPHY 54
7.5 NORTH AMERICA OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT,
BY GEOGRAPHY 55
7.6 NORTH AMERICA OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS, BY GEOGRAPHY 56
7.7 NORTH AMERICA OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS,
BY GEOGRAPHY 57
8 NORTH AMERICA OPERATION BPAAS MARKET, BY GEOGRAPHY 58
8.1 INTRODUCTION 59
8.2 U.S. OPERATION BPAAS MARKET 60
8.2.1 U.S. OPERATION BPAAS MARKET, BY VERTICAL 61
8.2.2 U.S. OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 62
8.2.3 U.S. OPERATION BPAAS MARKET, BY PROCESS 64
8.3 CANADA OPERATION BPAAS MARKET 65
8.3.1 CANADA OPERATION BPAAS MARKET, BY VERTICAL 66
8.3.2 CANADA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 67
8.3.3 CANADA OPERATION BPAAS MARKET, BY PROCESS 69
8.4 MEXICO OPERATION BPAAS MARKET 70
8.4.1 MEXICO OPERATION BPAAS MARKET, BY VERTICAL 71
8.4.2 MEXICO OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 72
8.4.3 MEXICO OPERATION BPAAS MARKET, BY PROCESS 74
9 NORTH AMERICA OPERATION BPAAS MARKET: COMPETITIVE LANDSCAPE 76
9.1 COMPANY PRESENCE IN OPERATION BPAAS MARKET, BY VERTICAL 76
9.2 MERGERS and ACQUISITIONS, PARTNERSHIPS, ALLIANCES, AND AGREEMENTS 76
10 NORTH AMERICA OPERATION BPAAS MARKET, BY COMPANY 78
(Overview, Financials, Products and Services, Strategy, and Developments)*
10.1 ACCENTURE 78
10.2 COGNIZANT 81
10.3 CSC (COMPUTER SCIENCE CORPORATION) 84
10.4 IBM (INTERNATIONAL BUSINESS MACHINE) 87
10.5 GENPACT 90
*Details on overview, financials, product and services, strategy, and developments might not be captured in case of unlisted companies.
11 APPENDIX 93
11.1 CUSTOMIZATION OPTIONS 93
11.1.1 OPERATION BPAAS: PROCESS DATA 93
11.1.2 REGULATORY FRAMEWORK 93
11.1.3 OPERATIONS BPAAS: VERTICALS DATA 93
11.1.4 IMPACT ANALYSIS 93
11.1.5 HISTORICAL DATA AND TRENDS 93
11.2 RELATED REPORTS 94
11.3 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 95
11.3.1 FEATURES AND BENEFITS OF RT 95


LIST OF TABLES

UU
TABLE 1 GLOBAL OPERATION BPAAS PEER MARKET SIZE, 2014 (USD MN) 18
TABLE 2 NORTH AMERICA OPERATION BPAAS VERTICAL MARKET SIZE, 2014 (USD MN) 20
TABLE 3 NORTH AMERICA OPERATION BPAAS MARKET: MACROINDICATORS, BY GEOGRAPHY, 2014 (USD MN) 21
TABLE 4 NORTH AMERICA OPERATION BPAAS MARKET: COMPARISON WITH PARENT MARKET, 2013-2019 (USD MN) 25
TABLE 5 NORTH AMERICA OPERATION BPAAS MARKET: DRIVERS AND INHIBITORS 26
TABLE 6 NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2019 (USD MN) 27
TABLE 7 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2019 (USD MN) 28
TABLE 8 NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2019 (USD MN) 29
TABLE 9 NORTH AMERICA OPERATION BPAAS MARKET: COMPARISON WITH VERTICALS,
2013-2019 (USD MN) 30
TABLE 10 NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2013-2019 (USD MN) 33
TABLE 11 BANKING, FINANCIAL SERVICES, AND INSURANCE 33
TABLE 12 TELECOMMUNICATION and INFORMATION TECHNOLOGY 34
TABLE 13 ENERGY and UTILITY 35
TABLE 14 HEALTHCARE 35
TABLE 15 RETAIL and WHOLESALE DISTRIBUTION 36
TABLE 16 OTHERS 37
TABLE 17 NORTH AMERICA OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY,
2013-2019 (USD MN) 38
TABLE 18 NORTH AMERICA OPERATION BPAAS MARKET IN TELECOMMUNICATION and INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2013-2019 (USD MN) 39
TABLE 19 NORTH AMERICA OPERATION BPAAS MARKET IN ENERGY and UTILITIES,
BY GEOGRAPHY, 2013-2019 (USD MN) 40
TABLE 20 NORTH AMERICA OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY, 2013-2019 (USD MN) 41
TABLE 21 NORTH AMERICA OPERATION BPAAS MARKET IN RETAIL and WHOLESALE DISTRIBUTION, BY GEOGRAPHY, 2013-2019 (USD MN) 42
TABLE 22 NORTH AMERICA OPERATION BPAAS MARKET IN OTHERS, BY GEOGRAPHY,
2013-2019 (USD MN) 43
TABLE 23 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2019 (USD MN) 45
TABLE 24 HOSTED DEPLOYMENT MODEL 46
TABLE 25 ON-PREMISE DEPLOYMENT MODEL 46
TABLE 26 NORTH AMERICA OPERATION BPAAS IN HOSTED DEPLOYMENT MODEL,
BY GEOGRAPHY, 2013-2019 (USD MN) 48
TABLE 27 NORTH AMERICA OPERATION BPAAS IN ON-PREMISE DEPLOYMENT MODEL,
BY GEOGRAPHY, 2013-2019 (USD MN) 49
TABLE 28 NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2013-2019 (USD MN) 51
TABLE 29 NORTH AMERICA OPERATION BPAAS MARKET, PROCESS COMPARISON WITH PARENT MARKET, 2013-2019 (USD MN) 52
TABLE 30 NORTH AMERICA OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT,
BY GEOGRAPHY, 2013-2019 (USD MN) 53
TABLE 31 NORTH AMERICA OPERATION BPAAS MARKET IN ORDER MANAGEMENT,
BY GEOGRAPHY, 2013-2019 (USD MN) 54
TABLE 32 NORTH AMERICA OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT,
BY GEOGRAPHY, 2013-2019 (USD MN) 55
TABLE 33 NORTH AMERICA OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS,
BY GEOGRAPHY, 2013-2019 (USD MN) 56
TABLE 34 NORTH AMERICA OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS,
BY GEOGRAPHY, 2013-2019 (USD MN) 57
TABLE 35 NORTH AMERICA OPERATION BPAAS MARKET, BY GEOGRAPHY, 2013-2019 (USD MN) 59
TABLE 36 U.S. OPERATION BPAAS MARKET, BY VERTICAL , 2013-2019 (USD MN) 61
TABLE 37 TABLE 29 U.S. OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2019 (USD MN) 63
TABLE 38 U.S. OPERATION BPAAS MARKET, BY PROCESS, 2013-2019 (USD MN) 64
TABLE 39 CANADA OPERATION BPAAS MARKET, BY VERTICAL , 2013-2019 (USD MN) 66
TABLE 40 CANADA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2019 (USD MN) 68
TABLE 41 CANADA OPERATION BPAAS MARKET, BY PROCESS, 2013-2019 (USD MN) 69
TABLE 42 MEXICO OPERATION BPAAS MARKET, BY VERTICAL , 2013-2019 (USD MN) 71
TABLE 43 MEXICO OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2019(USD MN) 73
TABLE 44 MEXICO OPERATION BPAAS MARKET, BY PROCESS, 2013-2019 (USD MN) 74
TABLE 45 NORTH AMERICA OPERATION BPAAS MARKET: MERGERS and ACQUISITIONS, PARTNERSHIPS, ALLIANCES, AND AGREEMENTS 76
TABLE 46 GEOGRAPHY REVENUE MIX, 2009-2013 78
TABLE 47 BUSINESS REVENUE MIX, 2009-2013 79
TABLE 48 ACCENTURE: KEY FINANCIALS, 2011-2014 (USD MN) 79
TABLE 49 GEOGRAPHY REVENUE MIX, 2009-2013 81
TABLE 50 BUSINESS REVENUE MIX, 2009-2013 82
TABLE 51 COGNIZANT: KEY FINANCIALS, 2011-2014 (USD MN) 82
TABLE 52 GEOGRAPHY REVENUE MIX, 2009-2013 84
TABLE 53 BUSINESS REVENUE MIX, 2009-2013 85
TABLE 54 CSC: KEY FINANCIALS, 2011-2014 (USD MN) 85
TABLE 55 GEOGRAPHY REVENUE MIX, 2010-2013 87
TABLE 56 BUSINESS REVENUE MIX, 2010-2013 87
TABLE 57 IBM: KEY FINANCIALS, 2011-2014 (USD MN) 88
TABLE 58 GEOGRAPHY REVENUE MIX, 2009-2013 90
TABLE 59 BUSINESS REVENUE MIX, 2009-2013 90
TABLE 60 GENPACT: KEY FINANCIALS, 2010-2013 (USD MN) 91



LIST OF FIGURES


FIGURE 1 NORTH AMERICA OPERATION BUSINESS PROCESS AS A SERVICE MARKET: SEGMENTATION and COVERAGE 13
FIGURE 2 NORTH AMERICA OPERATION BPAAS MARKET: INTEGRATED ECOSYSTEM 16
FIGURE 3 RESEARCH METHODOLOGY 17
FIGURE 4 TOP-DOWN APPROACH 18
FIGURE 5 BOTTOM-UP APPROACH 19
FIGURE 6 DEMAND SIDE APPROACH 20
FIGURE 7 MACROINDICATOR-BASED APPROACH 21
FIGURE 8 NORTH AMERICA OPERATION BPAAS MARKET: SNAPSHOT 23
FIGURE 9 NORTH AMERICA OPERATION BPAAS MARKET: GROWTH ASPECTS 24
FIGURE 10 NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2014 VS 2019 27
FIGURE 11 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 28
FIGURE 12 NORTH AMERICA OPERATION BPAAS PROCESS MARKET, BY GEOGRAPHY,
2014 (USD MN) 29
FIGURE 13 NORTH AMERICA OPERATION BPAAS MARKET: VERTICAL SCENARIO 32
FIGURE 14 NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL, 2014 and 2019 (USD MN) 32
FIGURE 15 BANKING, FINANCIAL SERVICES, AND INSURANCE 34
FIGURE 16 TELECOMMUNICATION and INFORMATION TECHNOLOGY 34
FIGURE 17 ENERGY and UTILITY 35
FIGURE 18 HEALTHCARE 36
FIGURE 19 RETAIL and WHOLESALE DISTRIBUTION 36
FIGURE 20 OTHERS 37
FIGURE 21 NORTH AMERICA OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY,
2014-2019 (USD MN) 37
FIGURE 22 NORTH AMERICA OPERATION BPAAS MARKET IN TELECOMMUNICATION and IT,
BY GEOGRAPHY, 2014-2019 (USD MN) 38
FIGURE 23 NORTH AMERICA OPERATION BPAAS MARKET IN ENERGY and UTILITY, BY GEOGRAPHY, 2014-2019 (USD MN) 39
FIGURE 24 NORTH AMERICA OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY, 2014-2019 (USD MN) 40
FIGURE 25 NORTH AMERICA OPERATION BPAAS MARKET IN RETAIL and WHOLESALE,
BY GEOGRAPHY, 2014-2019 (USD MN) 41
FIGURE 26 NORTH AMERICA OPERATION BPAAS MARKET IN OTHERS, BY GEOGRAPHY,
2014-2019 (USD MN) 42
FIGURE 27 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2014 and 2019 (USD MN) 45
FIGURE 28 HOSTED DEPLOYMENT MODEL 46
FIGURE 29 ON-PREMISE DEPLOYMENT MODEL 47
FIGURE 30 NORTH AMERICA OPERATION BPAAS MARKET IN HOSTED DEPLOYMENT MODEL,
BY GEOGRAPHY, 2014-2019 (USD MN) 47
FIGURE 31 NORTH AMERICA OPERATION BPAAS MARKET IN ON-PREMISE DEPLOYMENT MODEL, BY GEOGRAPHY, 2014-2019 (USD MN) 48
FIGURE 32 NORTH AMERICA OPERATION BPAAS MARKET: BY PROCESS, 2014-2019 (USD MN) 51
FIGURE 33 NORTH AMERICA OPERATION BPAAS MARKET: PROCESS COMPARISON WITH PARENT MARKET, 2014-2019 (USD MN) 52
FIGURE 34 NORTH AMERICA OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT,
BY GEOGRAPHY, 2014-2019 (USD MN) 53
FIGURE 35 NORTH AMERICA OPERATION BPAAS MARKET IN ORDER MANAGEMENT,
BY GEOGRAPHY, 2014-2019 (USD MN) 54
FIGURE 36 NORTH AMERICA OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT,
BY GEOGRAPHY, 2014-2019 (USD MN) 55
FIGURE 37 NORTH AMERICA OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS,
BY GEOGRAPHY, 2014-2019 (USD MN) 56
FIGURE 38 NORTH AMERICA OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS,
BY GEOGRAPHY, 2014-2019 (USD MN) 57
FIGURE 39 NORTH AMERICA OPERATION BPAAS MARKET: GROWTH ANALYSIS, BY GEOGRAPHY, 2014-2019 (USD MN) 59
FIGURE 40 U.S. OPERATION BPAAS MARKET OVERVIEW, 2014 and 2019 (%) 60
FIGURE 41 U.S. OPERATION BPAAS MARKET, BY VERTICAL, 2014-2019 (USD MN) 61
FIGURE 42 SNAPSHOT OF U.S. OPERATION BPAAS MARKET, BY VERTICAL 62
FIGURE 43 U.S. OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 2014-2019 (USD MN) 62
FIGURE 44 U.S. OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL SNAPSHOT,
2014-2019 (USD MN) 63
FIGURE 45 U.S. OPERATION BPAAS MARKET, BY PROCESS 2014-2019 (USD MN) 64
FIGURE 46 U.S. OPERATION BPAAS MARKET, BY PROCESS SNAPSHOT, 2014-2019 (USD MN) 65
FIGURE 47 CANADA OPERATION BPAAS MARKET OVERVIEW, 2014-2019 (USD MN) 65
FIGURE 48 CANADA OPERATION BPAAS MARKET, BY VERTICAL, 2014-2019 (USD MN) 66
FIGURE 49 SNAPSHOT OF CANADA OPERATION BPAAS MARKET, BY VERTICAL 67
FIGURE 50 CANADA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2014-2019 (USD MN) 67
FIGURE 51 CANADA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL SNAPSHOT,
2014-2020 (USD MN) 68
FIGURE 52 CANADA OPERATION BPAAS MARKET, BY PROCESS, 2014-2019 (USD MN) 69
FIGURE 53 CANADA OPERATION BPAAS MARKET, BY PROCESS SNAPSHOT, 2014-2019 (USD MN) 70
FIGURE 54 MEXICO OPERATION BPAAS MARKET OVERVIEW, 2014-2019 (USD MN) 70
FIGURE 55 MEXICO OPERATION BPAAS MARKET, BY VERTICAL 2014-2019 (USD MN) 71
FIGURE 56 SNAPSHOT OF MEXICO OPERATION BPAAS MARKET, BY VERTICAL 72
FIGURE 57 MEXICO OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 2014-2019 (USD MN) 72
FIGURE 58 MEXICO OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL SNAPSHOT,
2014-2019 (USD MN) 73
FIGURE 59 MEXICO OPERATION BPAAS MARKET, BY PROCESS 2014-2019 (USD MN) 74
FIGURE 60 MEXICO OPERATION BPAAS MARKET, BY PROCESS, 2014-2019 (USD MN) 75
FIGURE 61 OPERATION BPAAS : COMPANY PRODUCT COVERAGE, BY VERTICAL, 2014 76
FIGURE 62 ACCENTURE REVENUE MIX, 2014 (%) 78
FIGURE 63 COGNIZANT REVENUE MIX, 2013 (%) 81
FIGURE 64 CSC REVENUE MIX, 2013 (%) 84
FIGURE 65 IBM CORPORATION REVENUE MIX, 2013 (%) 87
FIGURE 66 GENPACT REVENUE MIX, 2013 (%) 90


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