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  4. > Future of Parts and Service Retailing in the Automotive Aftermarket

Bricks and Clicks Convergence, B2B eCommerce to Drive New Service Models

Ten to 15% of all global parts revenue will be generated online by 2025, including both developed and emerging regions. This research analyzes how evolving technology and consumer behavior will change the way that vehicle owners shop for automotive parts and service in the future. With a focus on "bricks and clicks" convergence and business-to-business (B2B) eCommerce, it explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various parts and service retailers from all regions of the world, and provides case studies to support the key findings. The base year is 2014.

5 Big Predictions for Future of Automotive Parts and Service Retailing

Ten to % of all global parts revenue will be generated online by 2025.
Developed economies such as North America, as well as some developing economies such as China and Brazil, will see high growth in the next years.

OEMs and suppliers will increase direct retailing via digital platforms.
Upstream participants are expected to position themselves better in downstream activities such as service, aggregation, and retailing, particularly in the BRIC markets.

Many pure eRetailers and aggregators will be acquired by traditional participants.
Aftermarket participants such as distributors, retailers, suppliers, and OEMs will acquire startups and competitive threats to secure and grow business.

China will be the most attractive market for revenue growth in digitization.
A perfect combination of high connectivity, strong VIO and aftermarket growth, and overall attitudes toward eCommerce will bring revenue opportunities through new business models.

By 2020, out of every parts sold in North America will be a private label.
OEMs, in particular, will use private labels and value brands to expand into the aftermarket as they face greater pressure to increase profitability through dealership channels.

Table Of Contents

Future of Parts and Service Retailing in the Automotive Aftermarket
1. EXECUTIVE SUMMARY

Executive Summary
5 Big Predictions for Future of Automotive Parts and Service Retailing
Aftermarket 2025—Key Impact Areas and Trends
Lifecycle Analysis of Aftermarket Trends
Key Country-level Indicators
Parts eRetailing Key Transformative Trends Across Regions
OES Channel Evolution 2025
Key OES Channel Developments
Supplier Channel Evolution 2025
Key Supplier Developments
IAM Channel Evolution 2025
Key IAM Channel Developments
New Entrants and Disruptive Models in the Aftermarket
Aftermarket 2025—B2B eCommerce Transforming Channel
Aftermarket 2025—Emerging B2B eCommerce Business Models
Aftermarket 2025—The Future of Vehicle Service
Aftermarket 2025—Synergies Between Connected Cars and Tools
Aftermarket 2025—Future Urban Store Locations
Case Study—Walmart Big Data and Aftermarket Application
Case Study—Bosch Leveraging Connected Platforms
Case Study—Pep Boys' Adoption of New Retail Concepts
Aftermarket 2025—Changing Digital Purchase Pathways
The Connected Parts Store in 2025

2. RESEARCH SCOPE, OBJECTIVES, BACKGROUND, AND METHODOLOGY

Research Scope, Objectives, Background, and Methodology
Research Scope
Research Aims and Objectives
Key Questions This Study Will Answer
Research Background
Research Methodology
Key OEM/Participant Groups Compared in this Study

3. TOP TRANSFORMATIONAL SHIFTS IN RETAILING AND THEIR IMPACT ON THE AFTERMARKET

Top Transformational Shifts in Retailing and Their Impact on the Aftermarket
Top Transformational Shifts to Shape the Future of Retailing
Transformational Shift 1—Future Stores
Transformational Shift 2—Omnichannel Retailing
Transformational Shift 3—Connected Retailing
Transformational Shift 4—New Business Models of Retailing
Transformational Shift 5—Engaging Retailing
Transformational Shift 6—Last-Mile Retailing
Transformational Shift 7—Big Data Retailing

4. AFTERMARKET 2025 IMPACT AREA—CHANNELS

Aftermarket 2025 Impact Area—Channels
Channels Impact—Overview
Channels—Global eRetailing
BRIC Market eRetailing Case Study—JazzMyRide.com
Channels—Marketplaces in Operation
Marketplace Business Model Analysis
Channels—Part and Service Aggregators
Key Comparative Features of Service Aggregators
YourMechanic—New Direction in Service Aggregation
Connected Car Penetration
Future Channel—In-vehicle Sales
Impact of In-vehicle Sales on Market Participants
Aftermarket 2025—B2B eCommerce Transforming Channel
Aftermarket 2025—Emerging B2B eCommerce Business Models
Channels—Current to 2025

5. AFTERMARKET 2025 IMPACT AREA—TECHNOLOGY

Aftermarket 2025 Impact Area—Technology
Technology Impact—Overview
Technology—Telematics/Connected Car Solutions
Aftermarket DIY OBD-II Hardware and Apps
Aftermarket Telematics—Key Business Models
Technology—Evolving In-Store Operations
Retailing and Sensor Technology
In-Store Technology in the Aftermarket
Technology—Augmented Reality
Augmented Reality and the Future of Aftermarket Service
Technology—3-D Printing of Parts
Current 3-D Printing Applications in Automotive
Technology—Big Data Influence
Case Study—AutoZone's Use of Big Data
Case Study—Walmart Big Data and Aftermarket Application
Technology Impact—Enabling New Modes of Fulfillment
Aftermarket 2025—Changing Digital Purchase Pathways
Technology Impact—Connected Parts and Service Store in 2025
Technology—Current to 2025

6. AFTERMARKET 2025 IMPACT AREA—SERVICE

Aftermarket 2025 Impact Area—Service
Service Impact—Overview
Service—Remote Options
Service—AR and Participatory Service
Service—Mobile/Express Service Models
Service—Subscription Options
Service—Current to 2025

7. AFTERMARKET 2025 IMPACT AREA—CUSTOMERS

Aftermarket 2025 Impact Area—Customers
Customer Impact—Overview
Customers—Influence of Female Drivers on Automotive Aftermarket
Customer Trend—Female-Friendly Services
Case Study—OEM and Independent Concepts
Customers—Gen Y Aftermarket Services
Customers—Current to 2025

8. AFTERMARKET 2025 IMPACT AREA—GEOGRAPHY

Aftermarket 2025 Impact Area—Geography
Geographic Impact—Overview
Global Market Size Potential for Replacement Parts
Geographic Trend—Glocalization
Glocalization Scenario—UAE as Hub for Africa and Middle East
Geographic Trend—Global Retailing Groups
Geographic Trend—Urban Store Formats
Case Study—Walmart and Canadian Tire Express Stores
Geographic Scenario—Urban Store Locations
Geographic Evolution—Current to 2025

9. AFTERMARKET 2025 IMPACT AREA—PRODUCTS

Aftermarket 2025 Impact Area—Products
Products Impact—Overview
Products—Replacement Electronics and Software Updates
Private Label Position in the Aftermarket Retail Value Chain
Private Labeling in the Aftermarket
Private Label Opportunity Analysis in North America
Products—Current to 2025

10. OES CHANNEL—CASE STUDIES AND SCENARIO ANALYSIS

OES Channel—Case Studies and Scenario Analysis
OES Channel Evolution 2025
Case Study—OEM to Marketplace—BMW eBay Direct
OEMs and Value Parts/Private Labelling
Case Study—Using Bricks and Clicks for OEM Value Label
Case Study—GM's Use of Technology in Service Strategy
Case Study—GM's Prognostic/In-vehicle Sales Capabilities
Future of Parts and Service Retail—OEM Engagement and Key Trends
Future of Parts and Service Retailing—OEM Benchmarking

11. INDEPENDENT AFTERMARKET—CASE STUDIES AND SCENARIO ANALYSIS

Independent Aftermarket—Case Studies and Scenario Analysis
IAM Channel Evolution 2025
Case Study—Halfords' Omnichannel Approach
Case Study—Pep Boys' Adoption of Non-Automotive Retail Concepts
Future of Parts and Service Retail—IAM Engagement and Key Trends
Future of Parts and Service Retailing—IAM Benchmarking

12. COMPONENT SUPPLIERS—EXAMPLES AND BENCHMARKING

Component Suppliers—Examples and Benchmarking
Supplier Channel Evolution 2025
Case Study—Bosch Leveraging Connected Platforms
Case Study—Delphi's Connected Car Ecosystem Development
Case Study—Federal Mogul's Entry into Service Aggregation
Case Study—Goodyear Opens up to eRetailing
Future of Parts and Service Retail—Supplier Engagement and Key Trends
Future of Parts and Service Retailing—Supplier Benchmarking

13. CONCLUSIONS AND FUTURE OUTLOOK

Conclusions and Future Outlook
Key Findings
Key Conclusions and Future Outlook
5 Big Predictions for Future of Automotive Parts and Service Retailing
Legal Disclaimer

14. APPENDIX

Appendix
Benefits/Challenges of Key Trends
OEM Opportunity Assessment Matrix
IAM Opportunity Assessment Matrix
Supplier Opportunity Assessment Matrix
Learn More—Next Steps
Planned Research
Market Engineering Methodology

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