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Transforming Business Model and Maturing Mobility Ecosystems Leading to Higher Adoption of Unified Applications

With the Indian unified communications applications and services market entering a growth phase, enterprises are becoming more aware about business objectives and the exact optimization solutions that will assist them with their specific goals, such as customer retention, process improvements, and script adherence. Having a well-defined goal before deploying the UC solutions is assisting enterprises in implementing the most suitable form of analytics.

Research Objectives, Scope, and Methodology

Research Objectives
- The market insight provides the emerging trends in unified communications applications and services market in India for H2 2014.
- It analyzes the market and technology trends, and provides revenue analysis and the competitive scenario.
- The unified communications applications market is segmented into traditional telephony (IP and PBX), email, unified messaging, IM (instant messaging)/presence, mobility, contact center, and video conferencing (video and Web).
- The unified communications services market includes hosted conferencing (audio, video, Web), hosted voice, hosted contact center, and hosted email.

Research Scope
- Geographic scope: India Research Methodology
- Primary research with OEMs
- Frost & Sullivan published research services
- Published news
- Company Web sites and other secondary sources

Table Of Contents

Unified Communication Applications and Services Market in India H2 2014
Research Objectives, Scope, and Methodology
Research Objectives, Scope, and Methodology

Market Definition
Definitions—UC Applications
Definitions—UC Services
Notes and Assumptions
UC Application and Services Stack Scope

Market Highlights
Key Market Trends—UC Applications
Key Market Trends—UC Services
Market Highlights
Vertical Analysis
Horizontal Analysis
Market Highlights by Horizontals and Verticals
Opportunity and Adoption Analysis for UC Applications
Key Success Factors
The UC Applications Market —Roadmap

Competition Analysis
UC Applications Market Share Analysis
UC Services Market Share Analysis
Original Equipment Manufacturers Footprints Across the UC Stack
Service Providers Footprints Across the UC Stack
Vendor Comparison
Service Provider Comparison
Competitive Highlights Of Key Participants

Strategic Recommendations
Strategic Recommendations
Legal Disclaimer

The Frost and Sullivan Story
The Frost and Sullivan Story
Value Proposition—Future of Your Company and Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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