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The value that CSPs can derive from the M2M opportunity depends on how individual CSPs apply their unique strengths and differentiate themselves from their competitors.

M2M scorecard front coverAnalysys Mason's M2M scorecard for communications service providers 2015 is a ranking of communications service providers (CSPs) according to how they are performing in matters related to the M2M market.
Our ratings are based on our evaluation of questionnaire responses from the CSPs and information obtained from interviews with M2M vendor partners of the CSPs. This is Analysys Mason's fourth annual M2M scorecard. It offers the industry's most in-depth insight into the attributes and capabilities of the world's leading M2M CSPs.

THIS REPORT PROVIDES:

Rankings of eleven CSPs in the following categories:
scale and execution
organisational structure
partnerships
technological enablement
customer support and aftersales.
A ranking of the overall best 'worldwide' M2M CSP and the overall best 'domestic and regional' CSP.
Insights into the key success factors for CSPs that are participating, or planning to participate, in the M2M ecosystem.

COMPANY COVERAGE

AT&T
Deutsche Telekom
Etisalat
Sprint
Swisscom
Tele2
Telefónica
Telekom Austria Group M2M
Telenor Connexion
TeliaSonera
Vodafone

Table Of Contents

The M2M scorecard for communications service providers 2015

Contents


5.Executive summary


6.Executive summary: Overall rankings


7.Executive summary: Individual CSP rankings [1]


8.Executive summary: Individual CSP rankings [2]


9.Executive summary: Individual CSP rankings [3]


10.Executive summary: Overall excellence


11.Scale and execution


12.Scale and execution: Activation of a large number of connections is an important measure of the success of a CSP's M2M business


13.Scale and execution: ATandamp;T is a Tier 1 worldwide M2M CSP in this category


14.Scale and execution: Vodafone is a Tier 1 worldwide M2M CSP in this category


15.Scale and execution: Deutsche Telekom is a Tier 2 worldwide M2M CSP in this category


16.Scale and execution: Telefónica is a Tier 2 worldwide M2M CSP in this category


17.Scale and execution: Telenor Connexion is a Tier 2 worldwide M2M CSP in this category


18.Scale and execution: Tele2 and Telekom Austria Group M2M are Tier 3 worldwide M2M CSPs in this category


19.Scale and execution: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category


20.Scale and execution: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category


21.Scale and execution: Sprint is a Tier 1 M2M domestic and regional M2M CSP in this category


22.Scale and execution: Swisscom is a Tier 2 M2M domestic and regional M2M CSP in this category


23.Scale and execution: Etisalat is a Tier 2 M2M domestic and regional M2M CSP in this category


24.Organisational structure


25.Organisational structure plays a key role in the success of CSPs' M2M businesses


26.Organisational structure: ATandamp;T and Deutsche Telekom are Tier 1 worldwide M2M CSPs in this category


27.Organisational structure: Telekom Austria Group M2M is a Tier 1 worldwide M2M CSPs in this category


28.Organisational structure: Telefónica and Vodafone are Tier 1 worldwide M2M CSPs in this category


29.Organisational structure: Swisscom and TeliaSonera are Tier 1 regional and domestic M2M CSPs in this category


30.Partnerships


31.Partnerships: Successful partnerships are those in which CSPs derive greater value than simply connectivity revenue


32.Partnerships: Successful partnerships are those in which CSPs derive greater value than simply connectivity revenue


33.Partnerships: ATandamp;T and Deutsche Telekom are Tier 1 worldwide M2M CSPs in this category


34.Partnerships: Tele2 is a Tier 1 worldwide M2M CSP in this category


35.Partnerships: Telefónica is a Tier 1 worldwide M2M CSP in this category, with one of the largest number of M2M and IOT partners of any CSP


36.Partnerships: Vodafone is a Tier 1 worldwide M2M CSP in this category


37.Partnerships: Telekom Austria Group and Telenor Connexion are Tier 2 worldwide M2M CSPs in this category


38.Partnerships: Sprint, Swisscom and TeliaSonera are Tier 1 regional and domestic M2M CSPs in this category


39.Technological enablement


40.Technological enablement: CSPs must invest and innovate as new IT tools for M2M service provision emerge and existing capabilities mature


41.Technological enablement: ATandamp;T is a Tier 1 worldwide M2M CSP in this category


42.Technological enablement: Deutsche Telekom and Telefónica are Tier 1 worldwide M2M CSPs in this category


43.Technological enablement: Telenor Connexion is a Tier 1 worldwide M2M CSP in this category


44.Technological enablement: Vodafone is a Tier 1 worldwide M2M CSP in this category


45.Technological enablement: Tele2 and Swisscom are Tier 1 worldwide and regional and domestic M2M CSPs in this category, respectivelyandnbsp;


46.Customer support and aftersales


47.Customer support and aftersales: Typically CSPs' strategies in this area are immature but leading CSPs are focused on improvement


48.Customer support and aftersales: Deutsche Telekom and Telekom Austria Group are Tier 1 worldwide M2M CSPs in this category


49.Customer support and aftersales: Telefónica and Telenor Connexion are Tier 1 worldwide M2M CSPs in this category


50.Customer support and aftersales: Vodafone is a Tier 1 worldwide M2M CSP in this category


51.Customer support and aftersales: ATandamp;T and Tele2 are Tier 2 worldwide M2M CSPs in this category


52.Customer support and aftersales: TeliaSonera is a Tier 1 M2M domestic and regional M2M CSP in this category


53.About the authors and Analysys Mason


54.About the author


55.About Analysys Mason


56.Research from Analysys Mason


57.Consulting from Analysys Mason


andnbsp;


List of figures


Figure 1: Summary of rankings


Figure 2: Summary of ATandamp;T's rankings


Figure 3: Summary of Deutsche Telekom's rankings


Figure 4: Summary of Etisalat's rankings


Figure 5: Summary of Sprint's rankings


Figure 6: Summary of Swisscom's rankings


Figure 7: Summary of Tele2's rankings


Figure 8: Summary of Telefónica's rankings


Figure 9: Summary of Telekom Austria Group M2M's rankings


Figure 10: Summary of Telenor Connexion's rankings


Figure 11: Summary of TeliaSonera's rankings


Figure 12: Summary of Vodafone's rankings


Figure 13: CSP rankings in the scale and execution category, by tier and type


Figure 14: CSP rankings in the organisational structure category, by tier and type


Figure 15: CSP rankings in the partnerships category, by tier and type


Figure 16: CSP rankings in the technological enablement category, by tier and type


Figure 17: CSP rankings in the customer support and aftersales category, by tier and type

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