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IRT Market Dynamics and Service Provider Benchmarking

  • October 2014
  • -
  • Industry Standard Research
  • -
  • 153 pages

This report benchmarks 26 IRT vendors (including in-house systems) across 20 different system attributes based on user experience. Anticipating that integration would be a challenge with eClinical technologies, ISR decided to take the unique approach of benchmarking IRT vendors’ integration with 20 EDC vendors, 14 ePRO vendors, and 29 CTMS vendors. This provides a closer look into the eClinical space, focusing not only on use and selection but on integration as well.

How you can use this report:

The data and conclusions drawn in this report offer value to both sponsors and CROs that outsource IRT services as well as the vendors currently offering eClinical IRT solutions. Due to a large portion of this report focusing on the integration capabilities of IRT systems, this report also provides value to those companies with EDC, ePRO, and CTMS systems as a means of understanding which of these systems are being integrated most often with which IRT systems.

Sponsors

- Learn which IRT providers are being most utilized by their peers.
- Understand which IRT applications are being integrated most often with various EDC, ePRO, and CTMS systems that may already be in place.
- Forecast what to expect in terms of outsourcing IRT services and the use of preferred providers.
- Benchmark IRT vendor performance based on data from unbiased assessments.

IRT Service Providers

- Benchmark 24 different IRT service providers (including in-house systems) across 20 different attributes based on user experience, which allows providers to gauge their own performance against attributes as well as other providers.
- Gain insight into the integration capabilities of providers’ respective systems by understanding which IRT applications are being integrated with which EDC, ePRO, and CTMS systems.

EDC, ePRO, and CTMS Providers

- Learn which EDC, ePRO, and CTMS systems are most often integrated with specific IRT systems.

Table Of Contents

IRT Market Dynamics and Service Provider Benchmarking
Table of Contents

Copyright and Usage Guidelines 7
Introduction 8
Report Benefits 9
Methodology and Sources 10
Data Collection 10
Sample Source 10
Geography 10
Sponsor Type 10
Number of Ratings per Company 11
Executive Summary 12
Key Take-Aways 13
Vendor Perception and Selection 14
IRT Service Provider Leaders 15
IRT Vendor Usage 16
IRT Vendor Preference 17
Reasons for Most Preferred IRT Vendor 18
Improvement Suggestions for Most Preferred IRT Vendor 23
Vendor Selection Criteria 27
Vendor Attributes Gaining Importance 28
Outsourcing Trends 29
Current Use of In-house IRT vs Off-the-Shelf/ Outsourced IRT Application 30
Future Use of In-house IRT vs Off-the-Shelf/ Outsourced IRT Application 30
IRT Preferred Provider Agreements 31
Future Use of Dedicated IRT Providers vs Companies Offering Integrated Services 32
Reasons for More IRT Business from Companies Offering Integrated Services 32
IRT Cross-Service Provider Performance 33
Adaptive trial support 34
Adherence to client standards 35
Clinical team usability 35
Complex trial experience 36
Cross-study design functionality (standardization) 36
Data visualization capabilities 37
Drug/ device inventory management 37
Effective warning, notification, and reminder messages 38
Help desk/ support service quality 38
Integration of voice and web technologies 39
Integration with EDC, ePRO, CTMS, and other data systems 39
Integration with sponsor drug supply 40
Low cost 40
Mobile phone/ smart phone compatibility 41
Multi-lingual capabilities 41
Site team usability 42
Speed of data integration 42
Start-up timelines, speed of build 43
Study manager trust 43
Therapeutic experience 44
Performance vs Attribute Importance 45
Trends in Integration 47
Integration by IRT Vendor 49
Integration with Specific EDC Systems 50
Integration with Specific ePRO Systems 51
Integration with Specific CTMS Applications 52
IRT Study Data 53
Familiarity with Vendors 54
IRT Service Provider Leaders 55
IRT Vendor Usage 56
IRT Vendor Preference 57
Reasons for Most Preferred IRT Vendor 58
Improvement Suggestions for Most Preferred IRT Vendor 59
Vendor Selection Criteria 60
Vendor Attributes Gaining Importance 61
Application of IRT Systems 62
Preference for Technology vs Professional Services 63
Projected Preference for Technology vs Professional Services 63
IRT Build Complexity 64
Vender Selection Based on Complexity 64
Preference for Therapeutic Experience vs Trial Complexity Experience 65
Preference for Better Interface/ Functionality at Sites vs for Sponsor/ CRO Clinical Teams ………65
Current Use of In-house IRT vs Off-the-Shelf/ Outsourced IRT Application 66
Future Use of In-house IRT vs Off-the-Shelf/ Outsourced IRT Application 66
Importance of IRT Vendor Having IRT Services as Main Business Service 67
Critical Quality Measures for IRT systems 67
Use of IVR and IWR 68
IRT Preferred Provider Agreements 69
Average Number of Preferred Providers 70
Amount of IRT Work Awarded to Preferred Providers 70
Improvements to Existing IRT Products and Services 71
Verbatim Responses: Improvements to Existing IRT Products and Services 72
Future Use of Dedicated IRT Providers vs Companies Offering Integrated Services ………76
Reasons for More IRT Business from Dedicated IRT Providers 77
Verbatim Responses: Reasons for More IRT Business from Dedicated IRT Providers ………78
Reasons for More IRT Business from Companies Offering Integrated Services 79
Verbatim Responses: Reasons for More IRT Business from CROs Offering Integrated Services80
Vendor Attribute Performance and Integration Capabilities 82
In-house Developed IRT System Attribute Performance 82
In-house Developed IRT System Integration 83
In-house Developed IRT Integration with specific EDC Systems 83
In-house Developed IRT Integration with specific ePRO Systems 84
In-house Developed IRT Integration with specific CTMS Applications 84
ALMAC (IXRS, AXCESS, WEBEZ) Attribute Performance 85
ALMAC (IXRS, AXCESS, WEBEZ) System Integration 86
ALMAC (IXRS, AXCESS, WEBEZ) Integration with specific EDC Systems 86
ALMAC (IXRS, AXCESS, WEBEZ) Integration with specific ePRO Systems 87
ALMAC (IXRS, AXCESS, WEBEZ) Integration with specific CTMS Applications 87
Aris Global Exchange IRT Attribute Performance 88
Aris Global Exchange IRT System Integration 89
Aris Global Exchange IRT Integration with specific EDC Systems 89
Aris Global Exchange IRT Integration with specific ePRO Systems 90
Aris Global Exchange IRT Integration with specific CTMS Applications 90
Avaya Attribute Performance 91
Avaya System Integration 92
Avaya Integration with specific EDC Systems 92
Avaya Integration with specific CTMS Applications 93
BioClinica Trident Performance Against Expectations 94
BioClinica Trident System Integration 95
BioClinica Trident Integration with specific EDC Systems 95
BioClinica Trident Integration with specific ePRO Systems 96
Cenduit Performance against Expectations 97
Cenduit System Integration 98
Cenduit Integration with specific EDC Systems 98
Cenduit Integration with specific CTMS Applications 99
Criterium TeleDiary Performance against Expectations 100
Criterium TeleDiary System Integration 101
Criterium TeleDiary Integration with specific EDC Systems 101
Endpoint Pulse Performance against Expectations 102
Endpoint Pulse System Integration 103
Endpoint Pulse Integration with specific EDC Systems 103
EPharmaSolutions Attribute Performance 104
EPharmaSolutions System Integration 105
EPharmaSolutions Integration with specific EDC Systems 105
Five9 IVR Performance against Expectations 106
Five9 IVR System Integration 107
Five9 IVR Integration with specific CTMS Applications 107
ICON ICOPhone Attribute Performance 108
ICON ICOPhone System Integration 109
ICON ICOPhone Integration with specific EDC Systems 109
ICON ICOPhone Integration with specific ePRO Systems 110
ICON ICOPhone Integration with specific CTMS Applications 110
inVentiv Health Clinical IRT Performance against Expectations 111
inVentiv Health Clinical IRT System Integration 112
inVentiv Health Clinical IRT Integration with specific EDC Systems 112
inVentiv Health Clinical IRT Integration with specific ePRO Systems 113
inVentiv Health Clinical IRT Integration with specific CTMS Applications 113
Medidata Balance Performance against Expectations 114
Medidata Balance System Integration 115
Medidata Balance Integration with specific EDC Systems 115
Medidata Balance Integration with specific ePRO Systems 116
Medidata Balance Integration with specific CTMS Applications 116
Merge Healthcare - IVR/IWR Performance against Expectations 117
Merge Healthcare - IVR/IWR System Integration 118
Merge Healthcare - IVR/IWR Integration with specific EDC Systems 118
Merge Healthcare - IVR/IWR Integration with specific ePRO Systems 119
Merge Healthcare - IVR/IWR Integration with specific CTMS Applications 119
Oracle Health Science IRT on Demand Performance against Expectations 120
Oracle Health Science IRT on Demand System Integration 121
Oracle Health Science IRT on Demand Integration with specific EDC Systems 121
Oracle Health Science IRT on Demand Integration with specific ePRO Systems 122
Oracle Health Science IRT on Demand Integration with specific CTMS Applications 122
PAREXEL Informatics Clinphone Performance against Expectations 123
PAREXEL Informatics Clinphone System Integration 124
PAREXEL Informatics Clinphone Integration with specific EDC Systems 124
PAREXEL Informatics Clinphone Integration with specific ePRO Systems 125
PAREXEL Informatics Clinphone Integration with specific CTMS Applications 125
PPD Performance against Expectations 126
PPD System Integration 127
PPD Integration with specific EDC Systems 127
PPD Integration with specific ePRO Systems 128
PPD Integration with specific CTMS Applications 128
Premier Research Performance against Expectations 129
Premier Research System Integration 130
Premier Research Integration with specific EDC Systems 130
S-Clinica Performance against Expectations 131
S-Clinica System Integration 132
S-Clinica Integration with specific EDC Systems 132
S-Clinica Integration with specific CTMS Applications 133
Suvoda IRT Performance against Expectations 134
Suvoda IRT System Integration 135
Usan Voicenet Performance against Expectations 136
Usan Voicenet System Integration 137
Usan Voicenet Integration with specific ePRO Systems 137
Veracity Logic Performance against Expectations 138
Veracity Logic System Integration 139
Veracity Logic Integration with specific ePRO Systems 139
WCT Smart Performance against Expectations 140
WCT Smart System Integration 141
WCT Smart Integration with specific EDC Systems 141
WCT Smart Integration with specific ePRO Systems 142
WCT Smart Integration with specific CTMS Applications 142
Westat Westrax Performance against Expectations 143
Westat Westrax System Integration 143
Westat Westrax Integration with specific EDC Systems 144
Demographics 145
Type of Company 146
Decision-Making Responsibility 147
Clinical Trial Involvement 148
Familiarity with eClinical Technologies 148
Office Location 149
Job Level 149
Age 150
Clinical Trial Involvement in Last 12 Months 150
Therapeutic Areas of Responsibility 151
Phase Experience 152
About Industry Standard Research 153

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