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Analysis of the North American Hosted IP Telephony and UCC Services Market : The Perfect Storm for Cloud Unified Communications & Collaboration

The North American hosted IP telephony and UCC services market is undergoing major changes as it moves from early-adopter to mass-adoption stage. Increasing customer awareness of cloud communications is driving adoption, yet is also leading to greater scrutiny of service quality and reliability. Heightened customer requirements along with the proliferation of cloud solutions with little differentiation is compelling providers to seek mergers and acquisitions to gain efficiencies, economies of scale, and better compete in the marketplace. In spite of intensifying competition, however, the still-untapped North American cloud communications market continues to present considerable growth opportunities for both existing and new market participants. This study provides market participants with an in-depth analysis of market trends and challenges to help them develop more sustainable growth strategies.


Key Questions This Study Will Answer


- What is the market potential for hosted IP telephony and UCC services in terms of users and revenue?
- What factors are driving and restraining market growth?
- How are technologies and business models evolving and what are the implications for vendors, service providers, and end customers?
- What features and capabilities are customers looking for in hosted IP communications solutions and what are some of the key purchasing factors?
- Who are the key market participants and how are they positioned for growth and success?
- What criteria should end-user organizations apply when evaluating different solutions and providers?

Table Of Contents

Analysis of the North American Hosted IP Telephony and UCC Services Market 
Table Of Contents
1 EXECUTIVE SUMMARY

Executive Summary
1. Key Findings
2. Key Findings
3. Measurements
4. Measurements
5. Executive Summary—CEO's Perspective

2 MARKET OVERVIEW

Market Overview
1. Market Definitions and Methodology Overview
2. Market Definitions and Methodology Overview
3. Market Definitions and Methodology Overview
4. Market Definitions and Methodology Overview
5. Market Definitions and Methodology Overview
6. Market Definitions and Methodology Overview
7. Market Definitions and Methodology Overview
8. Key Questions This Study Will Answer
9. Market Distribution Channels
10. Market Distribution Channels Discussion
11. Market Distribution Channels Discussion
12. Market Distribution Channels Discussion
13. Channel SWOT
14. Channel SWOT
15. Market Readiness
16. Market Overview—Hosted IP Telephony and UCC Services Ecosystem
17. Market Overview—Segmentation by Country
18. Market Overview—Segmentation by Customer Size
19. Market Overview—Segmentation by Type of Access

3 DRIVERS AND RESTRAINTS—TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Drivers and Restraints—Total Hosted IP Telephony and UCC Services Market
1. Market Drivers
2. Primary Drivers for IT Investments
3. Major Challenges for IT
4. Attitudes About the Use of Cloud Computing/Hosted Communications
5. Satisfaction with Cloud Computing Use, by Company Size
6. Satisfaction with Cloud Computing Use, by Vertical
7. Market Restraints
8. Attitudes About Cloud Computing by Non-users

4 FORECASTS AND TRENDS—TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Forecasts and Trends—Total Hosted IP Telephony and UCC Services Market
1. Forecast Assumptions
2. Forecast Assumptions
3. Total Hosted IP Telephony and UCC Services Market—Installed Users and Revenue Forecast
4. Installed Users and Revenue Forecast Discussion
5. Installed Users and Revenue Forecast Discussion
6. Total Hosted IP Telephony and UCC Services Market—Pricing Trends and Forecast
7. Pricing Trends and Forecast Discussion
8. Pricing Trends and Forecast Discussion
9. Pricing Trends and Forecast Discussion
10. Pricing Trends and Forecast Discussion
11. Typical Hosted IPT/UC Offerings
12. Percent Installed Users Forecast by Country
13. Percent Installed Users Forecast Discussion by Country

5 DEMAND ANALYSIS—TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Demand Analysis—Total Hosted IP Telephony and UCC Services Market
1. Demand Analysis
2. Communications Deployment in the Cloud
3. Current Deployment of IT in the Cloud, by Company Size
4. Current Deployment of IT in the Cloud, by Vertical
5. Current Deployment of IT in the Cloud, by Vertical
6. Demand Analysis Discussion
7. Demand Analysis Discussion
8. Demand Analysis Discussion
9. Demand Analysis Discussion
10. Demand Analysis Discussion
11. Demand Analysis Discussion
12. Demand Analysis Discussion
13. Demand Analysis Discussion
14. Demand Analysis Discussion
15. Demand Analysis Discussion
16. Demand Analysis: Key Cloud Phone System Features
17. Demand Analysis: Demand for Features and Applications by Vertical Industry
18. Demand Analysis: Demand by Vertical Industry
19. Demand Analysis: Other Key Market Trends
20. Demand Analysis: Other Key Market Trends
21. Demand Analysis: Other Key Market Trends
22. Finding the Best Fit

6 MARKET SHARE AND COMPETITIVE ANALYSIS—TOTAL HOSTED IP TELEPHONY AND UCC SERVICES MARKET

Market Share and Competitive Analysis—Total Hosted IP Telephony and UCC Services Market
1. Competitive Analysis—Market Share
2. Competitive Analysis—Market Share
3. Competitive Environment
4. Competitive Environment
5. Top Competitors
6. Top Competitors
7. Top Competitors
8. Top Competitors
9. Top Competitors
10. Top Competitors
11. Top Competitors
12. Top Competitors
13. Top Competitors
14. Top Competitors
15. Top Competitors
16. Top Competitors
17. Top Competitors
18. Top Competitors
19. Top Competitors
20. Top Competitors
21. Top Competitors
22. Top Competitors
23. Top Competitors
24. Top Competitors
25. Top Competitors
26. Top Competitors
27. Top Competitors
28. Top Competitors
29. Top Competitors
30. Top Competitors
31. Top Competitors
32. Top Competitors
33. Top Competitors
34. Top Competitors
35. Top Competitors
36. Top Competitors
37. Top Competitors
38. Top Competitors
39. Top Competitors
40. Top Competitors
41. Top Competitors
42. Top Competitors
43. Competitive Factors and Assessment
44. Competitive Factors and Assessment
45. Competitive Factors and Assessment
46. Competitive Factors and Assessment
47. Competitive Factors and Assessment
48. Criteria When Selecting a Cloud Provider
49. Criteria When Selecting a Cloud Provider, by Company Size
50. Criteria When Selecting a Cloud Provider, by Vertical
51. Criteria When Selecting a Cloud Provider, by Vertical
52. Criteria for Selecting the Right Hosted Solution and Service Provider

7 MEGA TRENDS AND INDUSTRY CONVERGENCE IMPLICATIONS

Mega Trends and Industry Convergence Implications
1. Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market
2. Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market
3. Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market
4. Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market
5. Mega Trend Impact on the Hosted IP Telephony and UCC Services Market

8 THE LAST WORD

The Last Word
1. The Last Word—Predictions
2. The Last Word—Recommendations to Service Providers
3. The Last Word—Recommendations to End Customers
4. Legal Disclaimer

9 APPENDIX

Appendix
1. Methodology
2. Measurements
3. Measurements
4. Measurements
5. Additional Sources of Information on Hosted IP Telephony and UCC Services
6. List of Other Service Providers
7. Partial List of Companies Interviewed
8. Table of Acronyms Used
9. List of Exhibits
10. List of Exhibits
11. List of Exhibits

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