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Future of Customer Experience with User Interface Technologies (Technical Insights)

  • July 2015
  • -
  • Frost & Sullivan
  • -
  • 48 pages


Table of Contents

Future of Customer Experience with User Interface Technologies (Technical Insights) : Innovations enabling human-machine interactions of the future

Human-machine interaction is reaching new heights with the evolution of innovative technologies and applications to radically revolutionize the way humans interact with machines. These innovations are leading the path towards the dawn of the future of user interface (UI) technologies. The present day UI technologies have moved beyond the concept of just representing the machines to the users to enabling sophisticated interaction. These technologies have facilitated the successful transformation from traditional text and graphics based UIs to touch, touchless, voice guided innovations and so on.

Key Findings

Recent innovations in user interface technologies have been directed toward making them more efficient, concise, intelligent, responsive, efficient and attractive. One of the prime areas of focus has been to make the interfaces simple, consistent and user friendly for carrying complex interactions. Moving ahead of the traditional brick and mortar methods of human-machine interaction, today’s technologies offer an effortless user experience.

User interfaces offering touchless interactions are gaining rapid popularity. Technologies such as image recognition, gesture recognition and natural language processing (NLP) are being widely used to make the interfaces more interactive and intelligent to understand human inputs.

The rapidly growing popularity of wearable devices using augmented reality (AR), virtual reality (VR), and so on are having a transformative impact on user interfaces. These technologies are providing an immersive life-like environment with which users can interact as they interact with real life objects around them. However, the high cost of these technologies is the key driver toward their slow market adoption. Innovations toward making these technologies less complex and more affordable are trending.

Innovative display technologies are also emerging. Technologies such as OLED(organic light-emitting diode), holographic display and so on are being worked upon to bring in new types of user interfaces. These new technologies are delivering a very high user experience and 4 user satisfaction levels. Innovations in the areas of flexible displays are also drawing considerable interest.

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