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Operation business process as a service (BPaaS) is a form of business process outsourcing (BPO) that is employed through a cloud computing service model. BPaaS and cloud business process management solutions combine traditional BPO solutions with cloud computing technology to deliver value added business outcomes with limited IT infrastructure. These solutions help in managing the fragmented businesses of an enterprise across the regions from a central node, while also ensuring flexibility, in terms of accessibility, deployment, and scalability of the solutions. BPaaS is an outcome of evolution of cloud services that enable the automation of business processes to assure the consistency of business outcomes. The benchmarking criterion of BPaaS and cloud BPM solutions remains an ambiguity amongst organizations due to privacy, security, and compliance concerns; however, enterprises are slowly realizing the benefits of these solutions. This has resulted in the increased application of operation BPaaS solutions across various verticals.

Global adoption trends and pervasiveness across most verticals are clear indications of substantial growth opportunities on the global BPaaS market, as early adopters have realized the various advantages of this cloud-based service. Business process as a service can be further segmented into operation BPaaS, sales BPaaS, human resources BPaaS, finance & accounting BPaaS, marketing BPaaS, and others. Operation BPaaS solutions support organizations across various verticals to effectively create a network amongst employees, partners, distributors, suppliers, and other entities in a business ecosphere and deliver high value process outcomes. Operation BPaaS redefines the traditional business process outsourcing (BPO) solutions by blending it with cloud technology.

In 2015, Accenture lead the global operation BPaaS market, followed by Capgemini, Cognizant, SAP, Genpact, Fujitsu, and others.

The report has been segmented into vertical, deployment model, end user, process, service, and geography. The vertical segment has been further categorized into BFSI, telecommunication & information technology, energy & utility, healthcare, retail & wholesale distribution, transportation & logistics, manufacturing, aerospace & defense, government, and others. The deployment model has been segmented into hosted and on-premises. The end user segment has been categorized into enterprise and small and medium business. The process is bifurcated into five different segments digital asset management, order management, supply chain management, industry operations, business process analytics, and others. Based on service, the market has been segmented into design and consulting, system integration, support and maintenance, and others. The geography segment covers North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.

Table Of Contents

Operation Business Process as a Service Market by Process , SCM, Business Process Analytics, Digital Asset Management), Deployment - Global Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET SEGMENTATION and COVERAGE 15
1.3 STAKEHOLDERS 16
2 RESEARCH METHODOLOGY 17
2.2 ARRIVING AT THE OPERATION BPAAS MARKET SIZE 19
2.2.1 TOP-DOWN APPROACH 19
2.2.2 BOTTOM-UP APPROACH 20
2.2.3 DEMAND SIDE APPROACH 20
2.2.4 MACRO-INDICATOR-BASED APPROACH 22
2.3 ASSUMPTIONS 23
3 EXECUTIVE SUMMARY 24
4 MARKET OVERVIEW 26
4.1 INTRODUCTION 26
4.2 COMPARISON WITH OVERALL BPASS (PARENT) MARKET 27
4.3 MARKET DRIVERS AND INHIBITORS 27
4.4 KEY MARKET DYNAMICS 28
4.5 DEMAND SIDE ANALYSIS 33
5 OPERATION BPAAS MARKET, BY VERTICAL 34
5.1 INTRODUCTION 35
5.2 DEMAND SIDE ANALYSIS 36
5.3 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 39
5.4 TELECOMMUNICATION and INFORMATION TECHNOLOGY 40
5.5 ENERGY and UTILITIES 41
5.7 RETAIL and WHOLESALE DISTRIBUTION 43
5.8 TRANSPORTATION and LOGISTICS 44
5.9 MANUFACTURING 45
5.10 AEROSPACE and DEFENSE 46
5.11 GOVERNMENT 47
5.12 SNEAK VIEW: GLOBAL BPAAS MARKET 47
6 OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 49
6.1 INTRODUCTION 50
6.2 HOSTED DEPLOYMENT MODEL 51
6.3 ON-PREMISE DEPLOYMENT MODEL 51
6.4 SNEAK VIEW: GLOBAL BPAAS MARKET 52
7 OPERATION BPAAS MARKET, BY END USER 54
7.1 INTRODUCTION 55
7.2 ENTERPRISE 56
7.3 SMALL AND MEDIUM BUSINESS 57
7.4 SNEAK VIEW: GLOBAL BPAAS MARKET 58
8 OPERATION BPAAS MARKET, BY PROCESS 59
8.1 INTRODUCTION 60
8.2 OPERATION BPAAS PROCESS SEGMENTS: COMPARISON WITH PARENT MARKET 61
8.3 DIGITAL ASSET MANAGEMENT 62
8.4 ORDER MANAGEMENT AS A SERVICE 63
8.5 SUPPLY CHAIN MANAGEMENT 64
8.6 INDUSTRY OPERATIONS 65
8.7 BUSINESS PROCESS ANALYTICS 66
9 OPERATION BPAAS MARKET, BY SERVICE 67
9.1 INTRODUCTION 68
9.2 OPERATION BPAAS SERVICES SEGMENTS: COMPARISON WITH PARENT MARKET 69
9.4 SYSTEM INTEGRATION 71
9.5 SUPPORT AND MAINTENANCE 72
10 OPERATION BPAAS MARKET, BY GEOGRAPHY 73
10.1 INTRODUCTION 74
10.2 NORTH AMERICA (NA) 75
10.2.1 BY VERTICAL 76
10.2.2 BY DEPLOYMENT MODEL 77
10.2.3 BY END-USER 78
10.2.4 BY PROCESS 79
10.2.5 BY SERVICE 80
10.3 EUROPE 82
10.3.1 BY VERTICAL 83
10.3.2 BY DEPLOYMENT MODEL 84
10.3.3 BY END-USER 85
10.3.4 BY PROCESS 86
10.3.5 BY SERVICE 88
10.4 ASIA-PACIFIC (APAC) 89
10.4.1 BY VERTICAL 90
10.4.2 BY DEPLOYMENT MODEL 91
10.4.3 BY END-USER 93
10.4.4 BY PROCESS 94
10.4.5 BY SERVICE 96
10.5 MIDDLE EAST AND AFRICA (MEA) 97
10.5.1 BY VERTICAL 98
10.5.2 BY DEPLOYMENT MODEL 99
10.5.3 BY END-USER 100
10.5.4 BY PROCESS 102
10.5.5 BY SERVICE 103
10.6 LATIN AMERICA (LA) 105
10.6.1 BY VERTICAL 106
10.6.2 BY DEPLOYMENT MODEL 108
10.6.3 BY END-USER 109
10.6.4 BY PROCESS 110
10.6.5 BY SERVICE 111
11 OPERATION BPAAS MARKET: COMPETITIVE LANDSCAPE 113
11.1 KEY CUSTOMERS 113
11.2 MERGERS and ACQUISITIONS 113
11.3 JOINT VENTURES 115
11.4 STRATEGIC ALLIANCES 115
12 GLOBAL OPERATION BPAAS, BY COMPANY 116
(Overview, Financials, Products and Services, Strategy, and Developments)*
12.1 ACCENTURE 116
12.2 COGNIZANT 118
12.3 CAPGEMINI 120
12.4 CSC (COMPUTER SCIENCES CORPORATION) 122
12.5 GENPACT 124
12.6 FUJITSU 126
12.7 IBM 128
12.8 ORACLE 131
12.9 SAP 133
12.10 CISCO 135
12.11 CA TECHNOLOGIES 137
12.12 WIPRO LTD. 139
12.13 INFOSYS 141
12.14 TATA CONSULTANCY SERVICES (TCS) 143
*Details on overview, financials, product and services, strategy, and developments might not be captured in case of unlisted companies.

13 APPENDIX 145
13.1 CUSTOMIZATION OPTIONS 145
13.1.1 OPERATION BPAAS: PROCESS DATA 145
13.1.2 REGULATORY FRAMEWORK 145
13.1.3 OPERATIONS BPAAS: VERTICALS DATA 145
13.1.4 IMPACT ANALYSIS 145
13.1.5 HISTORICAL DATA AND TRENDS 145
13.2 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 146
13.2.1 FEATURES AND BENEFITS OF RT 146
13.3 RELATED REPORTS 147


LIST OF TABLES

TABLE 1 OPERATION BPAAS PEER MARKET SIZE, 2014 ($MILLION) 19
TABLE 2 OPERATION BPAAS VERTICAL MARKET SIZE, 2014 ($MILLION) 21
TABLE 3 OPERATION BPAAS MARKET: MACROINDICATORS, BY GEOGRAPHY,
2014 ($MILLION) 22
TABLE 4 OPERATION BPAAS MARKET: COMPARISON WITH PARENT MARKET,
2013-2020 ($MILLION) 27
TABLE 5 OPERATION BPAAS MARKET: DRIVERS AND INHIBITORS 27
TABLE 6 OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION) 29
TABLE 7 OPERATION BPAAS HOSTED DEPLOYMENT MODEL MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION) 30
TABLE 8 OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION) 30
TABLE 9 OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION) 31
TABLE 10 OPERATION BPAAS MARKET, BY SERVICE, 2014-2020 ($MILLION) 32
TABLE 11 OPERATION BPAAS MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION) 32
TABLE 12 COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION) 33
TABLE 13 OPERATION BPAAS MARKET, BY VERTICAL, 2013- 2020 ($MILLION) 36
TABLE 14 ICT EXPENDITURE COMPARISON: OVERALL AND BANKING, FINANCIAL SERVICES and INSURANCE, 2013-2020 ($MILLION) 36
TABLE 15 ICT EXPENDITURE COMPARISON: OVERALL AND TELECOM and IT,
2013-2020 ($MILLION) 37
TABLE 16 ICT EXPENDITURE COMPARISON: OVERALL AND ENERGY and UTILITIES,
2013-2020 ($MILLION) 37
TABLE 17 ICT EXPENDITURE COMPARISON: OVERALL AND HEALTHCARE, 2013-2020 ($MILLION) 37
TABLE 18 ICT EXPENDITURE COMPARISON: OVERALL AND RETAIL and WHOLESALE DISTRIBUTION, 2013-2020 ($MILLION) 37
TABLE 19 ICT EXPENDITURE COMPARISON: OVERALL AND TRANSPORTATION and LOGISTICS, 2013-2020 ($MILLION) 38
TABLE 20 ICT EXPENDITURE COMPARISON: OVERALL AND MANUFACTURING,
2013-2020 ($MILLION) 38
TABLE 21 ICT EXPENDITURE COMPARISON: OVERALL AND AEROSPACE and DEFENSE,
2013-2020 ($MILLION) 38
TABLE 22 ICT EXPENDITURE COMPARISON: OVERALL AND GOVERNMENT,
2013-2020 ($MILLION) 39
TABLE 23 OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY, 2013-2020 ($MILLION) 39
TABLE 24 OPERATION BPAAS MARKET IN TELECOMMUNICATION and INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2013-2020 ($MILLION) 40
TABLE 25 OPERATION BPAAS MARKET IN ENERGY and UTILITIES, BY GEOGRAPHY,
2013-2020 ($MILLION) 41
TABLE 26 OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY,
2013-2020 ($MILLION) 42
TABLE 27 OPERATION BPAAS MARKET IN RETAIL and WHOLESALE DISTRIBUTION,
BY GEOGRAPHY, 2013-2020 ($MILLION) 43
TABLE 28 OPERATION BPAAS MARKET IN TRANSPORTATION and LOGISTICS, BY GEOGRAPHY, 2013-2020 ($MILLION) 44
TABLE 29 OPERATION BPAAS MARKET IN MANUFACTURING, BY GEOGRAPHY,
2013-2020 ($MILLION) 45
TABLE 30 OPERATION BPAAS MARKET IN AEROSPACE and DEFENSE, BY GEOGRAPHY,
2013-2020 ($MILLION) 46
TABLE 31 OPERATION BPAAS MARKET IN GOVERNMENT, BY GEOGRAPHY,
2013-2020 ($MILLION) 47
TABLE 32 GLOBAL OPERATION BPAAS MARKET, BY VERTICAL, 2014 ($MILLION) 48
TABLE 33 OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION) 50
TABLE 34 OPERATION BPAAS IN HOSTED DEPLOYMENT MODEL, BY GEOGRAPHY,
2013-2020 ($MILLION) 51
TABLE 35 OPERATION BPAAS IN ON-PREMISE DEPLOYMENT MODEL, BY GEOGRAPHY, 52
TABLE 36 2013-2020 ($MILLION) 52
TABLE 37 OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 ($MILLION) 53
TABLE 38 OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION) 55
TABLE 39 OPERATION BPAAS IN ENTERPRISE, BY GEOGRAPHY,2013-2020 ($MILLION) 56
TABLE 40 OPERATION BPAAS IN SMALL AND MEDIUM BUSINESS, BY GEOGRAPHY,
2013-2020 ($MILLION) 57
TABLE 41 BPAAS MARKET, BY END-USER, 2014 ($MILLION) 58
TABLE 42 OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION) 60
TABLE 43 OPERATION BPAAS MARKET, PROCESS COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION) 61
TABLE 44 OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT, BY GEOGRAPHY, 2013-2020 ($MILLION) 62
TABLE 45 OPERATION BPAAS MARKET IN ORDER MANAGEMENT AS A SERVICE,
BY GEOGRAPHY, 2013-2020 ($MILLION) 63
TABLE 46 OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT, BY GEOGRAPHY, 2013-2020 ($MILLION) 64
TABLE 47 OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS,BY GEOGRAPHY,
2013-2020 ($MILLION) 65
TABLE 48 OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS, BY GEOGRAPHY, 66
TABLE 49 2013-2020 ($MILLION) 66
TABLE 50 OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION) 68
TABLE 51 OPERATION BPAAS MARKET: SERVICES COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION) 69
TABLE 52 OPERATION BPAAS MARKET IN DESIGN AND CONSULTING SERVICES,
BY GEOGRAPHY, 2013-2020 ($MILLION) 70
TABLE 53 OPERATION BPAAS MARKET IN SYSTEM INTEGRATION, BY GEOGRAPHY, 71
TABLE 54 2013-2020 ($MILLION) 71
TABLE 55 OPERATION BPAAS MARKET IN SUPPORT AND MAINTENANCE, BY GEOGRAPHY, 72
TABLE 56 2013-2020 ($MILLION) 72
TABLE 57 OPERATION BPAAS MARKET, BY GEOGRAPHY, 2013-2020 ($MILLION) 74
TABLE 58 NORTH AMERICA OPERATION BPAAS MARKET, BY VERTICAL,
2013-2020 ($MILLION) 76
TABLE 59 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2020 ($MILLION) 77
TABLE 60 NORTH AMERICA OPERATION BPAAS MARKET, BY END-USER,
2013-2020 ($MILLION) 78
TABLE 61 NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS,
2013-2020 ($MILLION) 80
TABLE 62 NORTH AMERICA OPERATION BPAAS MARKET, BY SERVICE,
2013-2020 ($MILLION) 81
TABLE 63 EUROPE OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION) 83
TABLE 64 EUROPE OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2020 ($MILLION) 85
TABLE 65 EUROPE OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION) 86
TABLE 66 EUROPE OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION) 87
TABLE 67 EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION) 88
TABLE 68 ASIA-PACIFIC OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION) 90
TABLE 69 ASIA-PACIFIC OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2020 ($MILLION) 92
TABLE 70 ASIA-PACIFIC OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION) 93
TABLE 71 ASIA-PACIFIC OPERATION BPAAS MARKET, BY PROCESS, 2013-2020 ($MILLION) 95
TABLE 72 ASIA-PACIFIC OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION) 96
TABLE 73 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY VERTICAL,
2013-2020 ($MILLION) 98
TABLE 74 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2013-2020 ($MILLION) 100
TABLE 75 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY END-USER,
2013-2020 ($MILLION) 101
TABLE 76 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY PROCESS,
2013-2020 ($MILLION) 102
TABLE 77 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY SERVICE,
2013-2020 ($MILLION) 103
TABLE 78 LATIN AMERICA OPERATION BPAAS MARKET, BY VERTICAL,
2013-2020 ($MILLION) 107
TABLE 79 LATIN AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL
2013-2020 ($MILLION) 108
TABLE 80 LATIN AMERICA OPERATION BPAAS MARKET, BY END-USER,
2013-2020 ($MILLION) 109
TABLE 81 LATIN AMERICA OPERATION BPAAS MARKET, BY PROCESS,
2013-2020 ($MILLION) 110
TABLE 82 LATIN AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2013-2020 ($MILLION) 111
TABLE 83 GLOBAL OPERATION BPAAS MARKET: MERGERS and ACQUISITIONS 113
TABLE 84 GLOBAL OPERATION BPAAS: JOINT VENTURES 115
TABLE 85 GLOBAL OPERATION BPAAS: STRATEGIC ALLIANCES 115
TABLE 86 ACCENTURE: RECENT DEVELOPMENTS 117
TABLE 87 ACCENTURE: KEY FINANCIALS, 2011-2014 ($MILLION) 117
TABLE 88 COGNIZANT: RECENT DEVELOPMENTS 119
TABLE 89 COGNIZANT: KEY FINANCIALS, 2011- 2014 ($MILLION) 119
TABLE 90 CAPGEMINI: RECENT DEVELOPMENTS 120
TABLE 91 CAPGEMINI: KEY FINANCIALS, 2011-2014 ($MILLION) 121
TABLE 92 COMPUTER SCIENCES CORPORATION: RECENT DEVELOPMENTS 123
TABLE 93 COMPUTER SCIENCES CORPORATION: KEY FINANCIALS, 2011- 2014 ($MILLION) 123
TABLE 94 GENPACT: RECENT DEVELOPMENTS 125
TABLE 95 FUJITSU: RECENT DEVELOPMENTS 126
TABLE 96 FUJITSU: KEY FINANCIALS, 2011 - 2014 ($MILLION) 127
TABLE 97 IBM: KEY FINANCIALS, 2012-2013($MILLION) 128
TABLE 98 IBM: NET SALES, BY GEOGRAPHICAL SEGMENT, 2009-2013 ($MILLION) 128
TABLE 99 IBM: RECENT DEVELOPMENTS 129
TABLE 100 ORACLE: KEY FINANCIALS, 2011-2014 ($MILLION) 131
TABLE 101 ORACLE: PRODUCT and SERVICE OFFERINGS 131
TABLE 102 SAP SE: KEY FINANCIALS, 2011-2014 ($MILLION) 133
TABLE 103 CISCO, INC.: KEY FINANCIALS, 2011-2014 ($MILLION) 135
TABLE 104 CA TECHNOLOGIES, INC.: KEY FINANCIALS, 2011-2014 ($MILLION) 137
TABLE 105 WIPRO LTD.: KEY FINANCIALS, 2011-2014 ($MILLION) 139
TABLE 106 INFOSYS: KEY FINANCIALS, 2011-2014 ($MILLION) 141
TABLE 107 TCS: KEY FINANCIALS, 2011-2014 ($MILLION) 143


LIST OF FIGURES

FIGURE 1 GLOBAL OPERATION BUSINESS PROCESS AS A SERVICE MARKET: SEGMENTATION and COVERAGE 16
FIGURE 2 GLOBAL OPERATION BPAAS MARKET: INTEGRATED ECOSYSTEM 18
FIGURE 3 TOP-DOWN APPROACH 19
FIGURE 4 BOTTOM-UP APPROACH 20
FIGURE 5 DEMAND SIDE APPROACH 21
FIGURE 6 MACRO-INDICATOR-BASED APPROACH 22
FIGURE 7 OPERATION BPAAS MARKET: SNAPSHOT 25
FIGURE 8 GLOBAL OPERATION BPAAS MARKET: GROWTH ASPECTS 26
FIGURE 9 OPERATION BPAAS MARKET, TOP 3 VERTICALS, 2014 and 2020 ($MILLION) 28
FIGURE 10 OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 and 2020 ($MILLION) 29
FIGURE 11 OPERATION BPAAS MARKET, BY END-USER, 2014 and 2020 ($MILLION) 30
FIGURE 12 OPERATION BPAAS PROCESS MARKET, BY GEOGRAPHY, 2014 ($MILLION) 31
FIGURE 13 OPERATION BPAAS SERVICES MARKET, BY GEOGRAPHY, 2014 ($MILLION) 32
FIGURE 14 OPERATION BPAAS MARKET: BY VERTICAL SCENARIO 35
FIGURE 15 GLOBAL OPERATION BPAAS MARKET, BY VERTICAL, 2014 and 2020 ($MILLION) 35
FIGURE 16 OPERATION BPAAS MARKET IN BFSI, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 39
FIGURE 17 OPERATION BPAAS MARKET IN TELECOMMUNICATION and INFORMATION TECHNOLOGY, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 40
FIGURE 18 OPERATION BPAAS MARKET IN ENERGY and UTILITIES, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 41
FIGURE 19 OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 42
FIGURE 20 OPERATION BPAAS MARKET IN HEALTHCARE, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 43
FIGURE 21 OPERATION BPAAS MARKET IN TRANSPORTATION and LOGISTICS, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 44
FIGURE 22 OPERATION BPAAS MARKET IN MANUFACTURING, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 45
FIGURE 23 OPERATION BPAAS MARKET IN AEROSPACE and DEFENSE, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 46
FIGURE 24 OPERATION BPAAS MARKET IN GOVERNMENT, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 47
FIGURE 25 GLOBAL BPAAS MARKET, BY VERTICAL, 2014 ($MILLION) 47
FIGURE 26 OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 and 2020 ($MILLION) 50
FIGURE 27 OPERATION BPAAS MARKET IN HOSTED DEPLOYMENT MODEL, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 51
FIGURE 28 OPERATION BPAAS MARKET IN ON-PREMISE DEPLOYMENT MODEL,
BY GEOGRAPHY, 2014 and 2020 ($MILLION) 51
FIGURE 29 OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL, 2014 ($MILLION) 52
FIGURE 30 OPERATION BPAAS MARKET, BY END-USER, 2014 and 2020 ($MILLION) 55
FIGURE 31 OPERATION BPAAS MARKET IN ENTERPRISE, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 56
FIGURE 32 OPERATION BPAAS MARKET IN SMALL AND MEDIUM BUSINESS, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 57
FIGURE 33 BPAAS MARKET, BY END-USER, 2014 ($MILLION) 58
FIGURE 34 OPERATION BPAAS MARKET: BY PROCESS, 2014 and 2020 ($MILLION) 60
FIGURE 35 OPERATION BPAAS MARKET: PROCESS COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION) 61
FIGURE 36 OPERATION BPAAS MARKET IN DIGITAL ASSET MANAGEMENT, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 62
FIGURE 37 OPERATION BPAAS MARKET IN ORDER MANAGEMENT AS A SERVICE,
BY GEOGRAPHY, 2014 and 2020 ($MILLION) 63
FIGURE 38 OPERATION BPAAS MARKET IN SUPPLY CHAIN MANAGEMENT, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 64
FIGURE 39 OPERATION BPAAS MARKET IN INDUSTRY OPERATIONS, BY GEOGRAPHY, 65
FIGURE 40 2014 and 2020 ($MILLION) 65
FIGURE 41 OPERATION BPAAS MARKET IN BUSINESS PROCESS ANALYTICS,BY GEOGRAPHY, 2014 and 2020 ($MILLION) 66
FIGURE 42 OPERATION BPAAS MARKET, BY SERVICE, 2014 and 2020 ($MILLION) 68
FIGURE 43 OPERATION BPAAS MARKET: SERVICES COMPARISON WITH PARENT MARKET, 2013-2020 ($MILLION) 69
FIGURE 44 OPERATION BPAAS MARKET IN DESIGN AND CONSULTING, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 70
FIGURE 45 OPERATION BPAAS MARKET IN SYSTEM INTEGRATION, BY GEOGRAPHY,
2014 and 2020 ($MILLION) 71
FIGURE 46 OPERATION BPAAS MARKET IN SUPPORT AND MAINTENANCE, BY GEOGRAPHY, 2014 and 2020 ($MILLION) 72
FIGURE 47 NORTH AMERICA OPERATION BPAAS MARKET OVERVIEW,
2014 and 2020 ($MILLION) 75
FIGURE 48 NORTH AMERICA OPERATION BPAAS MARKET, TOP 3 VERTICALS,
2014 and 2020 ($MILLION) 76
FIGURE 49 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2020 ($MILLION) 77
FIGURE 50 NORTH AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2014 and 2020 ($MILLION) 78
FIGURE 51 NORTH AMERICA OPERATION BPAAS MARKET, BY END-USER
2013-2020 ($MILLION) 78
FIGURE 52 NORTH AMERICA OPERATION BPAAS MARKET, BY END-USER,
2014 and 2020 ($MILLION) 79
FIGURE 53 NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS,
2014 and 2020 ($MILLION) 79
FIGURE 54 NORTH AMERICA OPERATION BPAAS MARKET, BY PROCESS,
2014 and 2020 (%) 80
FIGURE 55 NORTH AMERICA OPERATION BPAAS MARKET, BY SERVICE
2014 and 2020 ($MILLION) 80
FIGURE 56 NORTH AMERICA OPERATION BPAAS MARKET, BY SERVICES, 2014 and 2020 (%) 81
FIGURE 57 EUROPE OPERATION BPAAS MARKET OVERVIEW, 2014 and 2020 ($MILLION) 82
FIGURE 58 EUROPE OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION) 83
FIGURE 59 EUROPE OPERATION BPAAS MARKET, TOP 3 VERTICALS, 2014 and 2020 ($MILLION) 84
FIGURE 60 EUROPE OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2020 ($MILLION) 84
FIGURE 61 EUROPE OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2014 and 2020 ($MILLION) 85
FIGURE 62 EUROPE OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION) 85
FIGURE 63 EUROPE OPERATION BPAAS MARKET, BY END-USER, 2014 and 2020 ($MILLION) 86
FIGURE 64 EUROPE OPERATION BPAAS MARKET, BY PROCESS, 2014 and 2020 ($MILLION) 86
FIGURE 65 EUROPE OPERATION BPAAS MARKET, BY PROCESS, 2014 and 2020 (%) 87
FIGURE 66 EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2014 and 2020 ($MILLION) 88
FIGURE 67 EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2014 and 2020 (%) 88
FIGURE 68 ASIA-PACIFIC OPERATION BPAAS MARKET OVERVIEW, 2014 and 2020 ($MILLION) 89
FIGURE 69 ASIA-PACIFIC OPERATION BPAAS MARKET, BY VERTICAL, 2013-2020 ($MILLION) 90
FIGURE 70 ASIA-PACIFIC OPERATION BPAAS MARKET, TOP 3 VERTICALS,
2014 and 2020 ($MILLION) 91
FIGURE 71 ASIA-PACIFIC OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL,
2013-2020 ($MILLION) 91
FIGURE 72 ASIA-PACIFIC OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL ,
2014 and 2020 ($MILLION) 93
FIGURE 73 ASIA-PACIFIC OPERATION BPAAS MARKET, BY END-USER, 2013-2020 ($MILLION) 93
FIGURE 74 ASIA-PACIFIC OPERATION BPAAS MARKET, BY END-USER, 2014 and 2020 ($MILLION) 94
FIGURE 75 ASIA-PACIFIC OPERATION BPAAS MARKET, BY PROCESS, 2014 and 2020 ($MILLION) 94
FIGURE 76 ASIA PACIFIC OPERATION BPAAS MARKET, BY PROCESS, 2014 and 2020 (%) 95
FIGURE 77 ASIA-PACIFIC OPERATION BPAAS MARKET, BY SERVICE, 2014 and 2020 ($MILLION) 96
FIGURE 78 EUROPE OPERATION BPAAS MARKET, BY SERVICE, 2014 and 2020 (%) 96
FIGURE 79 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET OVERVIEW,
2014 and 2020 ($MILLION) 97
FIGURE 80 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY VERTICAL,
2013-2020 ($MILLION) 98
FIGURE 81 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, TOP 3 VERTICALS, 99
FIGURE 82 2014 and 2020 ($MILLION) 99
FIGURE 83 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL 2013-2020 ($MILLION) 99
FIGURE 84 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL , 2014 and 2020 ($MILLION) 100
FIGURE 85 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY END-USER,
2013-2020 ($MILLION) 100
FIGURE 86 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY END-USER,
2014 and 2020 ($MILLION) 101
FIGURE 87 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY PROCESS,
2014 and 2020 ($MILLION) 102
FIGURE 88 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY PROCESS,
2014 and 2020 (%) 103
FIGURE 89 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY SERVICE,
2014 and 2020 ($MILLION) 103
FIGURE 90 MIDDLE EAST AND AFRICA OPERATION BPAAS MARKET, BY SERVICE ,
2014 and 2020 (%) 104
FIGURE 91 LATIN AMERICA OPERATION BPAAS MARKET OVERVIEW, 2014 and 2020 ($MILLION) 105
FIGURE 92 LATIN AMERICA OPERATION BPAAS MARKET, BY VERTICAL,
2013-2020 ($MILLION) 106
FIGURE 93 LATIN AMERICA OPERATION BPAAS MARKET, TOP 3 VERTICALS
2014 and 2020 ($MILLION) 107
FIGURE 94 LATIN AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL
2013-2020 ($MILLION) 108
FIGURE 95 LATIN AMERICA OPERATION BPAAS MARKET, BY DEPLOYMENT MODEL ,
2014 and 2020 ($MILLION) 108
FIGURE 96 LATIN AMERICA OPERATION BPAAS MARKET, BY END-USER,
2013-2020 ($MILLION) 109
FIGURE 97 LATIN AMERICA OPERATION BPAAS MARKET, BY END-USER,
2014 and 2020 ($MILLION) 109
FIGURE 98 LATIN AMERICA OPERATION BPAAS MARKET, BY PROCESS,
2014 and 2020 ($MILLION) 110
FIGURE 99 LATIN AMERICA OPERATION BPAAS MARKET, BY PROCESS, 2014 and 2020 (%) 111
FIGURE 100 LATIN AMERICA OPERATION BPAAS MARKET, BY SERVICE,
2014 and 2020 ($MILLION) 111
FIGURE 101 LATIN AMERICA OPERATION BPAAS MARKET, BY SERVICE, 2014 and 2020 (%) 112

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