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The Social media platforms in customer care: integrating tools from multiple vendors

  • March 2015
  • -
  • Analysys Mason
  • -
  • 38 pages

Summary

Table of Contents

Social media is becoming a valuable way for communications service providers (CSPs) to communicate with their customers, but no single vendor provides all of the social media functions required for a complete solution. This report looks at how CSPs are integrating social media tools into customer care operations.

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