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Global Contact Center and Office Headset Market 

  • September 2015
  • -
  • Frost & Sullivan
  • -
  • 75 pages

Global Contact Center and Office Headset Market : The Move to Desktop Communications Drives Demand for Enterprise Headsets

Key Findings

The global contact center and office headset market earned revenue of $ billion in 2014, a healthy percent growth rate when compared to 2013.

- Contact center and office headset sales are expected to follow a smooth growth curve with compound annual growth rates (CAGRs) of percent in terms of headset units sold and percent in terms of revenue for the 2014-2021 time period.
- The proliferation of enterprise communications clients and the growing need for a productive work environment will be the main drivers of contact center and office headset demand.
- Unified communications (UC) headset sales continued to grow, representing percent of total CC&O headset revenue.
- Unified communications headset sales are expected to enjoy a CAGR of percent in terms of unit shipments and percent in terms of revenue.
- The attachment rate of professional headsets in non-UC environment is also expected to increase due to greater recognition of CC&O headsets as productivity enablers in an evolving workplace.
- As part of this analysis, Frost & Sullivan has identified market drivers, restraints, competitive trends, and growth opportunities within the global business headset market.
- Through extensive primary and secondary research, this analysis provides telecommunications providers and manufacturers with an in-depth perspective on the dynamics of a changing market.
- Frost & Sullivan expects that this analysis will provide vendors with valuable insights to accelerate their growth and expand their penetration opportunities within the headset marketplace.

Table Of Contents

Global Contact Center and Office Headset Market 
Table Of Contents
1 EXECUTIVE SUMMARY

Executive Summary
1 Key Findings
2 Measurements
3 Measurements
4 CEO's Perspective

2 MARKET OVERVIEW

Market Overview
1 Market Definitions
2 Market Definitions
3 Market Definitions
4 Market Definitions
5 Key Questions This Study Will Answer
6 Market Distribution Channels
7 Market Distribution Channels Discussion
8 Market Distribution Channels Discussion
9 Market Distribution Channels Discussion
10 Market Overview—Segmentation
11 Market Overview—Segmentation
12 Market Overview—Segmentation

3 DRIVERS AND RESTRAINTS—TOTAL CONTACT CENTER AND OFFICE HEADSET MARKET

Drivers and Restraints—Total Contact Center and Office Headset Market
1 Market Drivers
2 Market Restraints

4 FORECASTS AND TRENDS—TOTAL CONTACT CENTER AND OFFICE HEADSET MARKET

Forecasts and Trends—Total Contact Center and Office Headset Market
1 Forecast Assumptions
2 Total Contact Center and Office Headset Market—Unit Shipment and Revenue Forecast
3 Total Contact Center and Office Headset Market—Corded versus Cordless Unit Shipment and Revenue Forecast
4 Total Contact Center and Office Headset Market—UC-enabled Headset Unit Shipment and Revenue Forecast
5 Unit Shipment and Revenue Forecast Discussion
6 Total Contact Center and Office Headset Market—Pricing Trends and Forecast
7 Pricing Trends and Forecast Discussion
8 Demand Analysis
9 Demand Analysis
10 Demand Analysis
11 Demand Analysis
12 Demand Analysis Discussion
13 Demand Analysis Discussion
14 Demand Analysis Discussion

5 MARKET SHARE AND COMPETITIVE ANALYSIS—TOTAL CONTACT CENTER AND OFFICE HEADSET MARKET

Market Share and Competitive Analysis—Total Contact Center and Office Headset Market
1 Market Share
2 Competitive Environment
3 Top Competitors
4 Top Competitors
5 Top Competitors
6 Competitive Factors and Assessment
7 Competitive Factors and Assessment
8 Competitive Factors and Assessment

6 CONTACT CENTER HEADSET SEGMENT ANALYSIS

Contact Center Headset Segment Analysis
1 Measurements
2 Unit Shipment and Revenue Forecast
3 Unit Shipment and Revenue Forecast Discussion

7 OFFICE HEADSET SEGMENT ANALYSIS

Office Headset Segment Analysis
1 Measurements
2 Unit Shipment and Revenue Forecast
3 Unit Shipment and Revenue Forecast Discussion

8 REGIONAL ANALYSIS

Regional Analysis
1 North America and Latin America Key Findings
2 Europe, Middle East, and Africa Key Findings
3 Asia-Pacific Key Findings

9 MEGA TRENDS AND INDUSTRY CONVERGENCE IMPLICATIONS

Mega Trends and Industry Convergence Implications
1 Mega Trend Impact on the Contact Center and Office Headset Market

10 THE LAST WORD

The Last Word
1 The Last Word—Predictions
2 The Last Word—Recommendations
3 Legal Disclaimer

11 APPENDIX

Appendix
1 Methodology
2 Measurements
3 Measurements
4 Additional Sources of Information on Contact Center and Office Headsets
5 List of Companies Included in “Others”
6 Partial List of Companies Interviewed
7 List of Exhibits
8 List of Exhibits
9 List of Exhibits

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