Following the 1995 and 2001 issues, Histen Riller publishes a new survey focused on the multiple aspects of the field of information professionals: job content, methods, tasks, organisations and technologies that are implemented; and finally outlook over the mid term future.

Based on a poll among the two hundred biggest French companies in terms of turnover, this in-depth analysis covers the following topics:
- state of the art – status in the company of the tasks related to information professionals, types of organisations, size, missions, products & services, staff training and qualifications;
- what is the role of information professionals in the corporate information monitoring system; and regarding implementation of new information and communication technologies (ICT) (knowledge management, web technologies – intranet & Internet);
- social web (web 2.0): did implementation of this technology bring changes for information professionals, their users, and the relationship between themselves;
- prospective views issued from remarks and commentaries provided by information professionals themselves: which changes do they foresee in their sphere and in their professions; in particular which role will emerge for information professionals in the corporate environment.
55,1% of the companies which were contacted provided a reply to our survey, making the results truly representative.
The analysis is relevant across a wide range of information professions, and for anyone involved in the decision making process; it gives also insights to education staff, and designers or managers of teaching sessions, through the guidelines and the prospective approach which are considered.

Table Of Contents

Table of content
ACKNOWLEDGMENTS
Note to readers
THE CONTEXT OF THE STUDY
The general context
Objectives
Methodology
Sample and distribution of responses
MAIN RESULTS
The framework of the survey
Companies that have no or no more information/resource centre or information/documentation department
Corporate Information/resource centres and information/documentation departments
• Information/documentation department reporting lines
• Functions undertaken by information/resource centres
Organisation and jobs regarding information professionals
• General organisation of information professions in a corporate environment
• The size of information/resource centres
• Education and training of information/resource centres’ staff
Products and services
• General distribution
• Users of information/resource centres
• Information search
• Information monitoring and competitive intelligence
• Libraries, archive collection and corporate data bases
• Specific software: data-mining, search engines, Web monitoring, etc.
• Copyright
Information/resource centres and corporate information monitoring
Information/resource centres and ICT (Information and Communication Technologies)
• Presence of the information/resource centres on the corporate intranet
• Request for expertise in the field of ICT
Information/resource centres and knowledge management
• Definition of the knowledge management tasks
• Information/resource centre role in the knowledge management process
Information/resource centres and social Web
• Web social implementation in the corporate environment
The marketing of information/resource centres
• Promoting products and services of information/resource centres
• Pricing of products and services provided by information/resource centres
• Budget of information/resource centres
Prospects
• Impact of the economic crisis on information professionals
• Information/resource centre outlook
• Corporate information needs and role of information/resource centres
DETAILED ANALYSIS OF RESPONSES
Companies that have no or no more information/resource centre or information department
• Statistical analysis of this group
• Qualitative analysis of responses from companies with no identified information/documentation department
• General summary about companies which don’t have an identified information/documentation department or unit
Corporate Information/resource centres and information/documentation departments
• Titles of heads of information/documentation departments
• Information/documentation department reporting lines
• Functions undertaken by information/resource centres
Organisation and jobs regarding information professionals
• General organisation of information professions in a corporate environment
• The size of information/resource centres
• Education and training of information/resource centres’ staff
• Summary on the education and training of personnel in information/resource centres
Products and services
• General distribution
• Users of information/resource centres
• Information search
• Information monitoring and competitive intelligence
• In-house publications and press reviews
• Libraries, archive collection and corporate data bases
• Specific software: data-mining, search engines, Web monitoring, etc.
• Copyright
Information/resource centres and information monitoring within companies
• Corporate information monitoring
Information/resource centres and ICT (Information and Communication Technologies)
• Presence of the information/resource centres on the corporate intranet
• Presence of the information/resource centres on the corporate website
• Request for expertise in the field of ICT
Information/resource centres and knowledge management
• Definition of the knowledge management function
• Information/resource centre’s role in the knowledge management process
• Factors that limit the development of knowledge management versus incentives
Information/resource centres and social Web
• Web social implementation in the corporate environment
• Information/resource centres and social Web within companies
The marketing of information/resource centres
• Promoting products and services of information/resource centres
• Pricing of products and services provided by information/resource centres
• Budget of information/resource centres
Prospects
• Impact of the economic crisis on information professions
• Information/resource centre outlook
• Forecasts of information professionals regarding their sphere
• Corporate information needs and role of information/resource centres
CONCLUSION
BIBLIOGRAPHY

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