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Audio Communication Monitoring has become an important tool for businesses to remain competitive in the global market. The audio communication monitoring market has been segmented by various solutions and services, industry verticals and the major applications of audio communication monitoring. Audio communication monitoring providers play a vital role in assisting various organizations in quickly reacting to the changing business needs by analyzing multichannel communication and real-time call monitoring. Audio communication monitoring also help companies in adhering to the risk and compliance management requirement, improving operations quality and enhancing the organization’s overall productivity. Audio communication monitoring providers offers independent audio monitoring and analysis solutions and supporting services such as professional services and support and maintenance services, so organizations can focus more on their core activities. Organizations are also demanding audio communication monitoring as there is advance governance and risk and compliance frameworks that they need to adhere to.

The growing need for getting real-time insights on the data collected from the call records and communication across the organization, getting data structured, low investment and reducing the operational cost is increasing the adoption of audio communication monitoring by SMBs, further driving the growth and demand of the audio communication monitoring market globally.

Major vendors such as IBM, Cisco, NICE System, Nectar Services Corp, and Nexidia, Inc., are helping large enterprises and SMBs implement audio communication monitoring for analyzing call data in real-time and assists in providing quick insights on the changing business conditions and increasing awareness about the changing market trends. It increases the operational efficiency by providing uninterrupted business operations.

The report analyzes the growth rate and penetration of the audio communication monitoring market across all the regions. The assumptions considered for the market forecast include political, social, technological, and economic factors. For example, exchange rate is one of the economic factors expected to have a moderate impact on this market. Therefore, dollar fluctuations are expected to not seriously affect the forecasts in the emerging Latin America and Asia-Pacific (APAC) regions.

The report on audio communication monitoring market will help the market leaders/new entrants in this market in the following ways:
1. The report provides the closest approximations of the market size for the overall market and the sub-segments. The market numbers are further split across different industry verticals and all major solutions and services of the audio communication monitoring market.
2. This report will help them understand the competitors better and gain more insights into positioning one’s business. There is a separate section on competitive landscape, including end-user analysis and mergers and acquisitions. Besides this, there are company profiles of ten major players in this market. In this section, market internals are provided to help place one’s company ahead of the competitors.
3. The report helps them understand the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.

Table Of Contents

Audio Communication Monitoring Market by Solution and Service - Global Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 13
1.3.1 MARKETS COVERED 14
1.3.2 YEARS CONSIDERED IN THE REPORT 14
1.4 CURRENCY 15
1.5 LIMITATIONS 15
1.6 STAKEHOLDERS 15
2 RESEARCH METHODOLOGY 16
2.1 RESEARCH DATA 16
2.1.1 SECONDARY DATA 17
2.1.1.1 Key data from secondary sources 17
2.1.2 PRIMARY DATA 17
2.1.2.1 Key data from primary sources 18
2.1.2.2 Key industry insights 19
2.1.2.3 Breakdown of primaries 19
2.2 MARKET SIZE ESTIMATION 20
2.2.1 BOTTOM-UP APPROACH 20
2.2.2 TOP-DOWN APPROACH 21
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 22
2.4 RESEARCH ASSUMPTIONS 23
3 EXECUTIVE SUMMARY 24
4 PREMIUM INSIGHTS 27
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE AUDIO COMMUNICATION MONITORING MARKET 27
4.2 AUDIO COMMUNICATION MONITORING MARKET: CAGR OF THE TOP FOUR APPLICATIONS AND VERTICALS 27
4.3 LIFE CYCLE ANALYSIS, BY REGION 28
4.4 AUDIO COMMUNICATION MONITORING MARKET: MARKET SHARE ACROSS VARIOUS REGIONS 29
5 MARKET OVERVIEW 30
5.1 INTRODUCTION 31
5.2 MARKET EVOLUTION 31

5.3 MARKET DYNAMICS 31
5.3.1 DRIVERS 32
5.3.1.1 Risk and compliance management 32
5.3.1.2 Increase in number of BPOs 32
5.3.1.3 Increasing importance of call monitoring 33
5.3.2 RESTRAINTS 33
5.3.2.1 Lack of awareness 33
5.3.2.2 Legacy architecture 34
5.3.3 OPPORTUNITIES 34
5.3.3.1 High adoption rate in SMBs 34
5.3.3.2 Real-time call monitoring and call analysis 34
5.3.4 CHALLENGES 35
5.3.4.1 Data and information privacy concerns 35
5.3.4.2 Increase in the number of players 35
5.4 TECHNOLOGICAL OVERVIEW 36
5.4.1 NATURAL LANGUAGE PROCESSING 36
5.4.2 PHONETIC SEARCH TECHNIQUE 36
6 INDUSTRY TRENDS 37
6.1 INTRODUCTION 37
6.2 VALUE CHAIN ANALYSIS 37
6.3 ECOSYSTEM 38
6.4 STRATEGIC BENCHMARKING 39
7 AUDIO COMMUNICATION MONITORING MARKET ANALYSIS, BY SOLUTION AND SERVICE 40
7.1 INTRODUCTION 41
7.2 REPORTING AND ANALYTICS 42
7.2.1 SEARCH, REVIEW, AND INDEXING 42
7.3 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS 42
7.3.1 VOICE BIOMETRIC SOLUTION 43
7.4 AUDIO LOUDNESS, METERING, AND MONITORING SOLUTION 43
7.4.1 GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS MONITORING 43
7.4.2 AUDIO SURVEILLANCE MONITORING 43
7.4.3 MEDIA MONITORING 44
7.5 PROFESSIONAL SERVICES 44
7.6 SUPPORT AND MAINTENANCE SERVICES 45
8 AUDIO COMMUNICATION MONITORING MARKET ANALYSIS, BY APPLICATION 46
8.1 INTRODUCTION 47
8.2 LAW ENFORCEMENT AGENCIES 48
8.2.1 PUBLIC SAFETY AND SECURITY 48
8.3 SALES AND INTERNAL COMMUNICATION MONITORING 48
8.4 COMMERCIAL AND SENSITIVE AREAS 49
8.5 EMPLOYEE/AGENT MONITORING 50
8.6 MULTICHANNEL MONITORING/BROADCAST MONITORING 50
9 AUDIO COMMUNICATION MONITORING MARKET ANALYSIS,
BY ORGANIZATION SIZE 51
9.1 INTRODUCTION 52
9.2 SMALL AND MEDIUM BUSINESSES (SMBS) 53
9.3 LARGE ENTERPRISES 53
10 AUDIO COMMUNICATION MONITORING MARKET ANALYSIS, BY VERTICAL 55
10.1 INTRODUCTION 56
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 57
10.3 OUTSOURCING 58
10.4 GOVERNMENT 60
10.5 HEALTHCARE 61
10.6 MEDIA AND ENTERTAINMENT 62
10.7 TELECOMMUNICATION AND IT 64
10.8 TRANSPORTATION AND LOGISTICS 65
10.9 OTHERS 66
11 GEOGRAPHIC ANALYSIS 68
11.1 INTRODUCTION 69
11.2 NORTH AMERICA 71
11.3 EUROPE 74
11.4 ASIA-PACIFIC (APAC) 76
11.5 REST OF THE WORLD (ROW) 79
12 COMPETITIVE LANDSCAPE 81
12.1 OVERVIEW 81
12.2 COMPETITIVE SITUATION AND TRENDS 82
12.2.1 NEW PRODUCT LAUNCHES 83
12.2.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 84
12.2.3 MERGERS AND ACQUISITIONS 84
13 COMPANY PROFILES 85
13.1 INTRODUCTION 85
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.2 NICE SYSTEMS LTD. 86
13.3 CISCO SYSTEMS, INC. 89
13.4 IBM CORPORATION 92
13.5 NECTAR SERVICES CORPORATION 95
13.6 NEXIDIA, INC. 97
13.7 NUANCE COMMUNICATIONS 98
13.8 BEHAVOX LTD. 101
13.9 FONETIC SOLUTIONS 102
13.10 NUGEN AUDIO 103
13.11 INTELLIGENT VOICE 104
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
14 APPENDIX 105
14.1 EXCERPTS FROM INDUSTRY EXPERTS 105
14.2 DISCUSSION GUIDE 106
14.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 109
14.4 AVAILABLE CUSTOMIZATION 110
14.5 RELATED REPORTS 111


LIST OF TABLES

TABLE 1 AUDIO COMMUNICATION MONITORING MARKET SIZE AND GROWTH,
2013-2020 (USD MILLION, Y-O-Y %) 25
TABLE 2 AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF DRIVERS 33
TABLE 3 AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF RESTRAINTS 34
TABLE 4 AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF OPPORTUNITIES 35
TABLE 5 AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF CHALLENGES 35
TABLE 6 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 41
TABLE 7 REPORTING AND ANALYTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 42
TABLE 8 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 43
TABLE 9 AUDIO LOUDNESS, METERING, AND MONITORING SOLUTION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 44
TABLE 10 PROFESSIONAL SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 44
TABLE 11 SUPPORT AND MAINTENANCE SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 45
TABLE 12 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION,
2013-2020 (USD MILLION) 47
TABLE 13 LAW ENFORCEMENT AGENCIES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 48
TABLE 14 SALES AND INTERNAL COMMUNICATION MONITORING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 49
TABLE 15 COMMERCIAL AND SENSITIVE AREAS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 49
TABLE 16 EMPLOYEE/AGENT MONITORING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 50
TABLE 17 MULTICHANNEL MONITORING/BROADCAST MONITORING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 50
TABLE 18 AUDIO COMMUNICATION MARKET SIZE, BY ORGANIZATION SIZE,
2013-2020 (USD MILLION) 52
TABLE 19 SMALL AND MEDIUM BUSINESSES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 53
TABLE 20 LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 54
TABLE 21 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 56
TABLE 22 BFSI: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 57
TABLE 23 BFSI: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 58
TABLE 24 BFSI: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION) 58
TABLE 25 OUTSOURCING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 59
TABLE 26 OUTSOURCING: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 59
TABLE 27 OUTSOURCING: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2013-2020 (USD MILLION) 59
TABLE 28 GOVERNMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 60
TABLE 29 GOVERNMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 60
TABLE 30 GOVERNMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2013-2020 (USD MILLION) 61
TABLE 31 HEALTHCARE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 61
TABLE 32 HEALTHCARE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 62
TABLE 33 HEALTHCARE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2013-2020 (USD MILLION) 62
TABLE 34 MEDIA AND ENTERTAINMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 63
TABLE 35 MEDIA AND ENTERTAINMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 63
TABLE 36 MEDIA AND ENTERTAINMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION) 63
TABLE 37 TELECOMMUNICATION AND IT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 64
TABLE 38 TELECOMMUNICATION AND IT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 64
TABLE 39 TELECOMMUNICATION AND IT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION) 65
TABLE 40 TRANSPORTATION AND LOGISTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 65
TABLE 41 TRANSPORTATION AND LOGISTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 66
TABLE 42 TRANSPORTATION AND LOGISTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION) 66
TABLE 43 OTHERS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 67
TABLE 44 OTHERS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 67
TABLE 45 OTHERS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION) 67
TABLE 46 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 70
TABLE 47 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2013-2020 (USD MILLION) 72
TABLE 48 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COUNTRY, 2013-2020 (USD MILLION) 72
TABLE 49 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 73
TABLE 50 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2013-2020 (USD MILLION) 73
TABLE 51 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 73
TABLE 52 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 74
TABLE 53 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION) 74
TABLE 54 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 75
TABLE 55 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION) 75
TABLE 56 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 75
TABLE 57 ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 77
TABLE 58 ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION) 77
TABLE 59 ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 78
TABLE 60 ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2013-2020 (USD MILLION) 78
TABLE 61 ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 78
TABLE 62 REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2013-2020 (USD MILLION) 79
TABLE 63 REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 79
TABLE 64 REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION) 80
TABLE 65 REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2013-2020 (USD MILLION) 80
TABLE 66 ROW: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 80
TABLE 67 NEW PRODUCT LAUNCHES, 2013-2015 83
TABLE 68 PARTNERSHIPS AND COLLABORATIONS, 2013-2015 84
TABLE 69 MERGERS AND ACQUISITIONS, 2011 84


LIST OF FIGURES

FIGURE 1 AUDIO COMMUNICATION MONITORING MARKET 14
FIGURE 2 AUDIO COMMUNICATION MONITORING MARKET: RESEARCH DESIGN 16
FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,
AND REGION 19
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 20
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 21
FIGURE 6 DATA TRIANGULATION 22
FIGURE 7 ASSUMPTIONS OF THE RESEARCH STUDY 23
FIGURE 8 AUDIO COMMUNICATION MONITORING MARKET SIZE, 2015-2020 (USD MILLION) 25
FIGURE 9 AUDIO COMMUNICATION MONITORING MARKET, BY SOLUTION (2015 VS. 2020) 25
FIGURE 10 AUDIO COMMUNICATION MONITORING MARKET, BY SERVICE (2015-2020) 26
FIGURE 11 LUCRATIVE GROWTH PROSPECTS IN THE AUDIO COMMUNICATION MONITORING MARKET DUE TO INCREASING ADOPTION OF CALL MONITORING 27
FIGURE 12 AUDIO COMMUNICATION MONITORING MARKET: CAGR OF APPLICATIONS AND VERTICALS 27
FIGURE 13 LIFE CYCLE ANALYSIS, BY REGION (2015): ASIA-PACIFIC IS EXPECTED TO ENTER THE GROWTH PHASE IN THE COMING YEARS 28
FIGURE 14 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE OF THE AUDIO COMMUNICATION MONITORING MARKET IN 2015 29
FIGURE 15 AUDIO COMMUNICATION MONITORING MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 32
FIGURE 16 AUDIO COMMUNICATION MONITORING MARKET: VALUE CHAIN ANALYSIS 38
FIGURE 17 AUDIO COMMUNICATION MONITORING MARKET: ECOSYSTEM 39
FIGURE 18 STRATEGIC BENCHMARKING: AUDIO COMMUNICATION MONITORING MARKET 39
FIGURE 19 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS ESTIMATED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 41
FIGURE 20 COMMERCIAL AND SENSITIVE AREAS SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST CAGR DURING THE FORECAST PERIOD 47
FIGURE 21 LARGE ENTERPRISES ARE ESTIMATED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 52
FIGURE 22 GOVERNMENT VERTICAL IS EXPECTED TO EXHIBIT THE HIGHEST CAGR DURING THE FORECAST PERIOD 57
FIGURE 23 NORTH AMERICA IS ESTIMATED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 69
FIGURE 24 ASIA-PACIFIC: AN ATTRACTIVE DESTINATION FOR THE AUDIO COMMUNICATION MONITORING MARKET, 2015-2020 70
FIGURE 25 NORTH AMERICA SNAPSHOT 71
FIGURE 26 ASIA-PACIFIC MARKET SNAPSHOT 76
FIGURE 27 COMPANIES ADOPTED PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS AS THE KEY GROWTH STRATEGY FROM 2011 TO 2015 81
FIGURE 28 PRODUCT PORTFOLIO COMPARISON 82
FIGURE 29 BATTLE FOR MARKET SHARE: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS WAS THE KEY STRATEGY IN THE AUDIO COMMUNICATION MONITORINIG MARKET 82
FIGURE 30 GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS 85
FIGURE 31 NICE SYSTEMS LTD.: COMPANY SNAPSHOT 86
FIGURE 32 NICE SYSTEMS LTD.: SWOT ANALYSIS 88
FIGURE 33 CISCO SYSTEMS, INC.: COMPANY SNAPSHOT 89
FIGURE 34 CISCO SYSTEMS LTD.: SWOT ANALYSIS 91
FIGURE 35 IBM CORPORATION: COMPANY SNAPSHOT 92
FIGURE 36 IBM CORPORATION : SWOT ANALYSIS 94
FIGURE 37 NECTAR SERVICES CORPORATION : SWOT ANALYSIS 96
FIGURE 38 NEXIDIA, INC.: SWOT ANALYSIS 98
FIGURE 39 NUANCE COMMUNICATIONS: COMPANY SNAPSHOT 99

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