Table of Contents
Strategic Analysis of the North American Automotive OES Channel : In-vehicle Technologies and Multibrand Strategies Yield Opportunities
This research service offers a strategic analysis of the original equipment service (OES) channel of the North American automotive aftermarket. This channel is made up of franchised automobile dealerships offering parts and service to consumers, in competition with independent garages and distributors. The study includes revenue forecasts and analyzes opportunities specific to the OES channel, including telematics and private-labeling. Consumer insights are offered through the inclusion of customer research. Also, research includes profiles of major dealership groups and analysis of their strategic approaches to increasing parts and service revenue. The study period is 2011 to 2021 using a base year of 2014. Major conclusions are presented.
Executive Summary—Key Highlights of 2014
The total OES channel size for parts & service is forecast to grow at a CAGR of % between 2014 to 2021.
Automotive OES Channel: Key Highlights, North America, 2014
Market size/ growth
• The original equipment service (OES) channel size for parts and service was $ billion in 2014 at the retail level and is forecast to grow at a CAGR of % to reach $ billion in 2021. The growth factors comprise numerous strategies adopted by OES participants such as quick service at competitive prices with more service bays added at dealerships.
Drivers and restraints
• Increasing vehicles in operation (VIO), longer OE warranty terms that cause vehicles to stay in the OES channel longer, the OES channel’s value proposition of superior technician training, and part quality are the key growth drivers.
• Increase in numbers of > -year-old vehicles is a restraint for the OES channel because such these vehicle owners are more likely to migrate to independent aftermarket (IAM) for cost reasons. Also, an increase in minor maintenance intervals will mean less vehicles visiting the OES channel during the warranty period.
Revenue by product or service type
• Minor maintenance parts and service comprise 47.5% of the OES channel’s revenues followed my mechanical repair at % and collision repair at %.
• The OES channel held ? % of the minor maintenance market in revenues. The OES channel is well positioned due to an advantage in the number of services performed, as well as higher pricing overall.
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