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Synopsis
This report provides a detailed analysis of customer preferences throughout the Latin American mining sector, focusing on preferences for maintenance and aftermarket services in countries including Peru, Chile, Colombia and Brazil. The analysis is based on Timetric’s extensive survey of over 100 decision makers across 76 operating mines throughout Latin America.

Areas of analysis include:

- Customer preferences for maintenance and aftermarket support structure. These include opting for either original equipment manufacturers (OEMs) or independent third parties as providers of three equipment parts categories: strategic parts, non-strategic parts and processing-related equipment.

- After sales equipment support preferences across three options; 'work with me', 'do it for me'; and 'do it myself'.

- Preferences for type of service contract, including maintenance only, operation and maintenance, and life cycle management.

- In each case responses are analysed by mine type, company size, commodity and major country (Peru, Chile, Colombia and Brazil).

Summary
Overall trends in the data revealed:

- While OEMs dominate the supply of strategic parts with 45% choosing purely OEMs and 54% a mix of OEMs and third parties, third parties have a greater penetration of non-strategic parts. Availability of spare parts is a key weakness for OEMs, which provides third parties with an opportunity to gain further share unless the OEMs improve their supply and logistics structures.

- After-sales equipment support preferences show over half (53%) of respondents want regular input from their manufacturer, whilst 35% prefer to outsource support work, the largest share of any mining region.

- Service contract preferences show miners favor operation and maintenance contracts (40%) ahead of the simpler maintenance-only contract (36%), while life cycle management is the least preferred but still favoured by 22% of respondents.

- Opportunities for life cycle management services are greatest within Peru and Brazil, and for the base metals and iron ore industries.

Scope
- The report is based on responses from a survey of over 100 senior decision makers at operating Latin American mines, responsible for the purchase of equipment for plant and mine operations, along with its consumables.

- Survey respondents came from 14 different countries including: Peru, Chile, Colombia, Brazil, Mexico, Venezuela, the Dominican Republic and Bolivia.

- This included four main commodity groups and a range of surface and underground mining operations.

Reasons To Buy
- Understand mining companies’ use of original equipment manufacturers (OEMs) or third parties for equipment parts and for processing equipment needs. Also how these preferences vary by commodity, company size and country.

- Gain knowledge of mining company preferences for after-sales support structure, and identify the services required based on mine type, company size and commodity.

- Identify the service contract preferences of mines throughout Latin America, and compare across mine type, commodity group, country and company size.

Key Highlights
- For strategic parts and processing plant and equipment parts, Original Equipment Manufacturers (OEMs) dominate with 45% and 47% of respondents purely sourcing parts from OEMs.

- When comparing mine types, surface mines use third parties more for strategic parts, but only marginally. Surface mines also have a greater use of third-party parts for non-strategic parts and for processing equipment.

- Some 53% of respondents want regular input from their OEMs for after-sales support, with 35% looking to outsource all their support requirements, the highest share across all regions.

- The majority of respondents prefer the operation and maintenance support structure, followed by the simpler maintenance only structure. Lifecycle management was the least preferred of the three structures, but has the best prospects in Peru and Brazil, and within the base metals and iron ore industries.

Table Of Contents

Maintenance and Aftermarket Preferences in Latin American Mining, 2015
Table of Contents
1 Executive Summary
2 Aftermarket Preferences
2.1 Types of Companies Used for Parts
2.2 Types of Companies Used for Parts by Mine Type
2.3 Types of Companies Used for Parts by Company Size
2.4 Types of Companies Used for Parts by Commodity Group
2.5 Types of Companies Used for Parts by Country
2.6 A Summary of Opportunities for Suppliers
3 After-Sales Equipment Support Preferences
3.1 After-Sales Equipment Support Preferences by Mine Type
3.2 After-Sales Equipment Support Preferences by Company Size
3.3 After-Sales Equipment Support Preferences by Commodity Group
3.4 After-Sales Equipment Support Preferences by Country
3.5 Opportunities for Suppliers of Aftermarket Services
4 Service Contract Preferences
4.1 Service Contract Preferences by Mine Type
4.2 Service Contract Preferences by Company Size
4.3 Service Contract Preferences by Country
4.4 Service Contract Preferences by Commodity Group
4.5 Structuring Contracts to Suit Markets
5 Conclusion
6 Appendix I
7 Appendix II
7.1 Survey Background
7.2 Analysis of the Survey Sample
8 Appendix III
8.1 What is This Report About?
8.2 Methodology
8.3 Contact Timetric
8.4 About Timetric
8.5 Disclaimer

List of Tables
Table 1: Types of Company Used for Parts by Category (%), 2015
Table 2: Use of Third Parties and Mix of OEMs/Third Parties by Company Size (%), 2015
Table 3: Use of Third Parties and Mix of OEMs/Third Parties by Commodity Group (%), 2015
Table 4: Use of Third Parties and Mix of OEMs/Third Parties by Country (%), 2015
Table 5: After-Sales Equipment Support Preferences (%), 2015
Table 6: Preferences for After-Sales Support by Mine Type (%), 2015
Table 7: Preferences for After-Sales Support by Company Size (%), 2015
Table 8: Preferences for After-Sales Support by Commodity Group (%), 2015
Table 9: Preferences for After-Sales Support by Country (%), 2015
Table 10: Preferences for Service Contracts, 2015
Table 11: Preferences for Service Contracts by Mine Type (%), 2015
Table 12: Preferences for Service Contracts by Company Size (%), 2015
Table 13: Preferences for Service Contracts by Country (%), 2015
Table 14: Preferences for Service Contracts by Commodity Group (%), 2015

List of Figures
Figure 1: Number of Active Mines in Key Countries in Latin America, 2015
Figure 2: Types of Companies Used for Parts by Category (%), 2015
Figure 3: Types of Companies Used for Parts by Category (%), 2015
Figure 4: Use of Independent Third-Parties and Mix of OEMs and Third Parties by Mine Type (%), 2015
Figure 5: Use of Third Parties and Mix of OEMs/Third Parties by Company Size (%), 2015
Figure 6: Use of Third Parties and Mix of OEMs/Third Parties by Commodity Group (%), 2015
Figure 7: Use of Third Parties and Mix of OEMs/Third Parties by Country (%), 2015
Figure 8: After-Sales Equipment Support Preference (%), 2015
Figure 9: Preferences for After-Sales Support by Mine Type (%), 2015
Figure 10: Preferences for After-Sales Support by Company Size (%), 2015
Figure 11: Preferences for After-Sales Support by Commodity Group (%), 2015
Figure 12: Preferences for After-Sales Support by Country (%), 2015
Figure 13: Preferences for Service Contracts (%), 2015
Figure 14: Preferences for Service Contracts by Mine Type (%), 2015
Figure 15: Preferences for Service Contracts by Company Size (%), 2015
Figure 16: Preferences for Service Contracts by Country (%), 2015
Figure 17: Preferences for Service Contracts by Commodity Group (%), 2015
Figure 18: Latin America Respondent Countries (%), 2015
Figure 19: Latin America Respondents by Mine Type (%), 2015
Figure 20: Latin America Respondents by Commodity Group (%), 2015
Figure 21: Latin America Respondents by Company Size (%), 2015

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