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  4. > North Africa Cloud Managed Services Market by Service Types - Global Forecast to 2015 - 2020

The organizations in the 21st century need to allow third-party service providers to perform routine business services for them to drive down operational costs, strengthening customer relationships, and improving financial management. Managed services mean that a company hands over a part or the entire management of its network infrastructure, applications, and security to experts such as service providers, systems integrators, or value-adding resellers.

The history of managed services stretches back to the late 1990s where application development services came into existence and business related application development was outsourced. Later, Software as a Service (SaaS) was introduced with the proliferation of the cloud service providers in the early 2000s. Thus, the organizations could now borrow the enterprise software and platforms over the cloud on pay-per-use subscription methodology. In the late 2000s, with the advancements in the cloud technologies, various trends evolved favouring the managed service providers, which helped organizations reduce their operational costs, undertaking all IT-related services and providing them on cloud.

The North African market is expected to be conducive to the growth of cloud managed services with immensely fuelled industrial verticals expecting higher growth in SMBs and enterprises looking to digitally transform themselves. The demand for business and network services are expected to increase due to the growing retail, banking, and telecom & IT sectors in the region. Security services would remain the top priority for organizations operating in industrial sectors such as Banking, Financial Services, and Insurance (BFSI) and the government & public sector that have high data sensitivity. Major cloud deployments in the region is expected through the public model due to the low cost factors involved, as well as the lower availability of ICT skills in the region. Industry verticals such as BFSI, telecom & IT, and energy & utilities are likely to see larger market shares in the North Africa cloud managed services market.

The North Africa cloud managed services report aims to define and forecast the cloud managed services market in the region on the basis of service types, deployment types, end users, and verticals. The report also provides detailed information regarding the major factors influencing the growth of the cloud managed services market (drivers, restraints, opportunities, and industry specific challenges). The study analyses the opportunities in the market for stakeholders and details about the competitive landscape for market players. The market study covers various cloud managed services by type, including business services, networks services, security services, data centre services, and mobility services. It also covers cloud managed services by vertical, including BFSI, telecom & IT, government & public sector, energy & utilities, retail, manufacturing, healthcare, and others. The major players profiled in the report are Cisco, Ericsson, IBM, NEC Corp., Huawei, Accenture, Alcatel-Lucent, Fujitsu, HP, and Dimension Data.

Table Of Contents

North Africa Cloud Managed Services Market by Service Types - Global Forecast to 2015 - 2020
TABLE OF CONTENTS

1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 15
1.3.1 MARKETS COVERED 15
1.3.2 YEARS CONSIDERED FOR THE STUDY 16
1.4 CURRENCY 16
1.5 LIMITATIONS 16
1.6 STAKEHOLDERS 16
2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 18
2.1.1.1 Key data from secondary sources 18
2.1.2 PRIMARY DATA 19
2.1.2.1 Key data from primary sources 19
2.1.2.2 Key industry insights 20
2.1.2.3 Breakdown of primaries 20
2.2 MARKET SIZE ESTIMATION 21
2.2.1 BOTTOM-UP APPROACH 21
2.2.2 TOP-DOWN APPROACH 22
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.4 RESEARCH ASSUMPTIONS AND LIMITATIONS 24
2.4.1 ASSUMPTIONS 24
2.4.2 LIMITATIONS 24
3 EXECUTIVE SUMMARY 25
4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE NORTH AFRICA CLOUD MANAGED SERVICES MARKET 29
4.2 NORTH AFRICA CLOUD MANAGED SERVICES: BY END-USER 29
4.3 NORTH AFRICA CLOUD MANAGED SERVICES MARKET 30
4.4 LIFECYCLE ANALYSIS, 2015 30
5 MARKET OVERVIEW 32
5.1 INTRODUCTION 33
5.2 MARKET EVOLUTION 33
5.3 MARKET SEGMENTATION 34
5.3.1 BY SERVICE TYPE 34
5.3.2 BY DEPLOYMENT TYPE 34
5.3.3 BY END-USER 34
5.3.4 BY VERTICAL 35
5.3.5 BY COUNTRY 35
5.4 MARKET DYNAMICS 35
5.4.1 DRIVERS 36
5.4.1.1 Increased ICT spending and growing trends in big data and analytics 36
5.4.1.2 Rising adoption of managed services in the SMB segment 37
5.4.1.3 Technological imports and proximity to the European market 37
5.4.2 RESTRAINTS 38
5.4.2.1 Concerns over privacy and security 38
5.4.2.2 Network bandwidth incapability and soaring internet prices 38
5.4.3 OPPORTUNITIES 39
5.4.3.1 Increased need of managed services in North African industrial verticals 39
5.4.4 CHALLENGES 40
5.4.4.1 Low availability of ICT skills 40
6 INDUSTRY TRENDS 41
6.1 INTRODUCTION 41
6.2 VALUE CHAIN ANALYSIS 41
6.3 STRATEGIC BENCHMARKING 42
6.4 DEMAND OVERVIEW 43
6.5 PORTER'S FIVE FORCES ANALYSIS 43
6.5.1 THREAT FROM NEW ENTRANTS 44
6.5.2 THREAT FROM SUBSTITUTES 44
6.5.3 BARGAINING POWER OF SUPPLIERS 44
6.5.4 BARGAINING POWER OF BUYERS 45
6.5.5 INTENSITY OF COMPETITIVE RIVALRY 45
6.6 MANAGED SERVICES CONCEPTS, BEST PRACTISES and CERTIFICATIONS 45
6.6.1 INTRODUCTION 45
6.6.2 MANAGED SERVICES - CONCEPTS 45
6.6.2.1 Managed Service Provider (MSP) 45
6.6.2.2 Customer Premises Equipment (CPE) 45
6.6.3 BEST PRACTISES AND CERTIFICATIONS 46
6.6.3.1 Information Technology Infrastructure Library (ITIL) 46
6.6.3.2 IT Service Management (ITSM) 46
6.6.3.3 IBM Tivoli Unified Process (ITUP) 46
6.6.3.4 Microsoft Operations Framework (MOF) 46
6.6.3.5 Enhanced Telecom Operations Map (eTOM) 46
6.6.3.6 Federal Information Processing Standards (FIPS) 47
6.6.3.7 Unified Certification Standard (UCS) 47
7 NORTH AFRICA CLOUD MANAGED SERVICES MARKET ANALYSIS,
BY SERVICE TYPE 48
7.1 INTRODUCTION 49
7.2 MANAGED BUSINESS SERVICES 50
7.3 MANAGED NETWORK SERVICES 51
7.4 MANAGED SECURITY SERVICES 52
7.5 MANAGED DATA CENTER SERVICES 53
7.6 MANAGED MOBILITY SERVICES 54
8 NORTH AFRICA CLOUD MANAGED SERVICES MARKET ANALYSIS,
BY DEPLOYMENT TYPE 55
8.1 INTRODUCTION 56
8.2 PRIVATE CLOUD 57
8.3 PUBLIC CLOUD 57
9 NORTH AFRICA CLOUD MANAGED SERVICES MARKET ANALYSIS,
BY END-USER 59
9.1 INTRODUCTION 60
9.2 SMALL AND MEDIUM BUSINESSES 61
9.3 ENTERPRISES 61
10 NORTH AFRICA CLOUD MANAGED SERVICES MARKET ANALYSIS,
BY VERTICAL 63
10.1 INTRODUCTION 64
10.2 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 65
10.3 TELECOM AND IT 66
10.4 GOVERNMENT AND PUBLIC SECTOR 68
10.5 ENERGY AND UTILITIES 70
10.6 RETAIL 71
10.7 MANUFACTURING 73
10.8 HEALTHCARE 75
10.9 OTHERS 77
11 NORTH AFRICA CLOUD MANAGED SERVICES MARKET ANALYSIS,
BY COUNTRY 79
11.1 INTRODUCTION 80
11.2 MOROCCO 82
11.3 ALGERIA 84
11.4 TUNISIA 85
11.5 REST OF NORTH AFRICA 86
12 COMPETITIVE LANDSCAPE 88
12.1 OVERVIEW 88
12.2 SUPPLIER OVERVIEW 89
12.3 COMPETITIVE SITUATION AND TRENDS 90
12.3.1 MERGERS AND ACQUISITIONS 91
12.3.2 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS 92
12.3.3 NEW PRODUCT/SERVICE DEVELOPMENTS 94
12.3.4 RESEARCH AND EXPANSION 94
13 COMPANY PROFILES 95
13.1 INTRODUCTION 95
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.2 CISCO SYSTEMS 96
13.3 ERICSSON 99
13.4 IBM CORPORATION 102
13.5 NEC CORPORATION 105
13.6 HUAWEI TECHNOLOGIES 108
13.7 ACCENTURE PLC 111
13.8 ALCATEL-LUCENT 113
13.9 FUJITSU 115
13.10 HEWLETT-PACKARD COMPANY 117
13.11 DIMENSION DATA 119
14 KEY INNOVATORS 120
14.1 ISSAL 120
14.2 NETISSIME ALGERIA 122
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
15 APPENDIX 123
15.1 KEY INDUSTRY INSIGHTS 123
15.2 DISCUSSION GUIDE 124
15.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 127
15.4 AVAILABLE CUSTOMIZATIONS 129
15.5 RELATED REPORTS 130



LIST OF TABLES

TABLE 1 ASSUMPTIONS OF THE RESEARCH STUDY 24
TABLE 2 LIMITATIONS OF THE RESEARCH STUDY 24
TABLE 3 NORTH AFRICA CLOUD MANAGED SERVICES MARKET: ANALYSIS OF DRIVERS 38
TABLE 4 NORTH AFRICA CLOUD MANAGED SERVICES MARKET: ANALYSIS OF RESTRAINTS 39
TABLE 5 NORTH AFRICA CLOUD MANAGED SERVICES MARKET: ANALYSIS OF OPPORTUNITIES 40
TABLE 6 NORTH AFRICA CLOUD MANAGED SERVICES MARKET: ANALYSIS OF CHALLENGES 40
TABLE 7 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2013-2020 (USD MILLION) 49
TABLE 8 MANAGED BUSINESS SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 50
TABLE 9 MANAGED BUSINESS SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY END-USER, 2013-2020 (USD MILLION) 50
TABLE 10 MANAGED NETWORK SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 51
TABLE 11 MANAGED NETWORK SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY END-USER, 2013-2020 (USD MILLION) 51
TABLE 12 MANAGED SECURITY SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 52
TABLE 13 MANAGED SECURITY SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY END-USER, 2013-2020 (USD MILLION) 52
TABLE 14 MANAGED DATA CENTER SERVICES: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 53
TABLE 15 MANAGED DATA CENTER SERVICES: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER, 2013-2020 (USD MILLION) 53
TABLE 16 MANAGED MOBILITY SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 54
TABLE 17 MANAGED MOBILITY SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY END-USER, 2013-2020 (USD MILLION) 54
TABLE 18 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 56
TABLE 19 PRIVATE CLOUD: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 57
TABLE 20 PUBLIC CLOUD: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 58
TABLE 21 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 60
TABLE 22 SMB: CLOUD MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 61
TABLE 23 ENTERPRISE: CLOUD MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 62
TABLE 24 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 64
TABLE 25 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 65
TABLE 26 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2013-2020 (USD MILLION) 65
TABLE 27 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 66
TABLE 28 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2013-2020 (USD MILLION) 66
TABLE 29 TELECOM AND IT: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2013-2020 (USD MILLION) 67
TABLE 30 TELECOM AND IT: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 67
TABLE 31 TELECOM AND IT: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER, 2013-2020 (USD MILLION) 67
TABLE 32 TELECOM AND IT: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION) 68
TABLE 33 GOVERNMENT AND PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2013-2020 (USD MILLION) 68
TABLE 34 GOVERNMENT AND PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 69
TABLE 35 GOVERNMENT AND PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER, 2013-2020 (USD MILLION) 69
TABLE 36 GOVERNMENT AND PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION) 69
TABLE 37 ENERGY AND UTILITIES: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2013-2020 (USD MILLION) 70
TABLE 38 ENERGY AND UTILITIES: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 70
TABLE 39 ENERGY AND UTILITIES: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER, 2013-2020 (USD MILLION) 71
TABLE 40 ENERGY AND UTILITIES: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION) 71
TABLE 41 RETAIL: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 72
TABLE 42 RETAIL: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2013-2020 (USD MILLION) 72
TABLE 43 RETAIL: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 72
TABLE 44 RETAIL: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2013-2020 (USD MILLION) 73
TABLE 45 MANUFACTURING: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2013-2020 (USD MILLION) 73
TABLE 46 MANUFACTURING: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 74
TABLE 47 MANUFACTURING: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER, 2013-2020 (USD MILLION) 74
TABLE 48 MANUFACTURING: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION) 74
TABLE 49 HEALTHCARE: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2013-2020 (USD MILLION) 75
TABLE 50 HEALTHCARE: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 75
TABLE 51 HEALTHCARE: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 76
TABLE 52 HEALTHCARE: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2013-2020 (USD MILLION) 76
TABLE 53 OTHERS: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 77
TABLE 54 OTHERS: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 77
TABLE 55 OTHERS: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 78
TABLE 56 OTHERS: CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2013-2020 (USD MILLION) 78
TABLE 57 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2013-2020 (USD MILLION) 82
TABLE 58 MOROCCO: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 83
TABLE 59 MOROCCO: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 83
TABLE 60 MOROCCO: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 83
TABLE 61 ALGERIA: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 84
TABLE 62 ALGERIA: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 84
TABLE 63 ALGERIA: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 85
TABLE 64 TUNISIA: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2013-2020 (USD MILLION) 85
TABLE 65 TUNISIA: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 86
TABLE 66 TUNISIA: CLOUD MANAGED SERVICES MARKET SIZE, BY END-USER,
2013-2020 (USD MILLION) 86
TABLE 67 REST OF NORTH AFRICA: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2013-2020 (USD MILLION) 87
TABLE 68 REST OF NORTH AFRICA: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 87
TABLE 69 REST OF NORTH AFRICA: CLOUD MANAGED SERVICES MARKET SIZE,
BY END-USER, 2013-2020 (USD MILLION) 87
TABLE 70 MERGERS AND ACQUISITIONS, 2013-2015 91
TABLE 71 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2013-2015 92
TABLE 72 NEW PRODUCT DEVELOPMENTS, 2013-2015 94
TABLE 73 RESEARCH AND EXPANSION, 2013-2015 94


LIST OF FIGURES

FIGURE 1 NORTH AFRICA CLOUD MANAGED SERVICES MARKET 15
FIGURE 2 RESEARCH DESIGN 17
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 21
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 22
FIGURE 5 DATA TRIANGULATION 23
FIGURE 6 NORTH AFRICA CLOUD MANAGED SERVICES MARKET IS EXPECTED TO GROW RAPIDLY IN THE NEAR FUTURE 27
FIGURE 7 MOBILITY SERVICES ARE EXPECTED TO GAIN MAJOR TRACTION DUE TO MOBILIZING ORGANIZATIONS 27
FIGURE 8 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SNAPSHOT (2015 VS. 2020): BUSINESS SERVICES EXPECTED TO HOLD THE

LARGEST MARKET SHARE 28
FIGURE 9 RISING FOREIGN BUSINESSES IN NORTH AFRICA WOULD BRING ATTRACTIVE MARKET OPPORTUNITIES 29
FIGURE 10 SMB SEGMENT TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 29
FIGURE 11 BFSI IS ESTIMATED TO GAIN THE LARGEST MARKET SHARE IN 2015 AMONG INDUSTRY VERTICALS 30
FIGURE 12 THE MOROCCO CLOUD MANAGED SERVICES MARKET IS EXPECTED TO BE IN THE HIGH GROWTH PHASE IN 2015 30
FIGURE 13 CLOUD MANAGED SERVICES MARKET EVOLUTION 33
FIGURE 14 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SEGMENTATION:
BY SERVICE TYPE 34
FIGURE 15 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SEGMENTATION:
BY DEPLOYMENT TYPE 34
FIGURE 16 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SEGMENTATION:
BY END-USER 34
FIGURE 17 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SEGMENTATION:
BY VERTICAL 35
FIGURE 18 NORTH AFRICA CLOUD MANAGED SERVICES MARKET SEGMENTATION:
BY COUNTRY 35
FIGURE 19 NORTH AFRICA CLOUD MANAGED SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 36
FIGURE 20 CLOUD MANAGED SERVICES MARKET: VALUE CHAIN ANALYSIS 42
FIGURE 21 IBM ADOPTED ALL-ROUND STRATEGIES FOR CLOUD MANAGED SERVICES 42
FIGURE 22 NORTH AFRICA CLOUD MANAGED SERVICES: PORTER'S FIVE FORCES ANALYSIS 43
FIGURE 23 MANAGED SECURITY SERVICES GAINING TRACTION DUE TO INCREASE IN CYBER THREATS 49
FIGURE 24 PUBLIC CLOUD ADOPTION TO BE LARGER DUE TO LOW COST FACTORS AMONG END-USERS 56
FIGURE 25 SMBS IN NORTH AFRICA WILL SHOW TREMENDOUS INCREASE IN ADOPTION OF CLOUD MANAGED SERVICES 60
FIGURE 26 BANKING, FINANCIAL SERVICES AND INSURANCE SET TO DOMINATE IN THE NORTH AFRICA CLOUD MANAGED SERVICES MARKET

64
FIGURE 27 INCREASED ICT SPENDING SET TO BE THE MAJOR DRIVER FOR THE NORTH AFRICA CLOUD MANAGED SERVICES MARKET 81
FIGURE 28 MOROCCO EXPECTED TO BE MATURING MARKET AMONGST THE NORTH AFRICAN COUNTRIES 82
FIGURE 29 COMPANIES ADOPTED MERGERS AND ACQUISITION AS THE KEY GROWTH STRATEGY DURING THE PERIOD 2013-2015 88
FIGURE 30 IBM AND CISCO CONSIDERED AS FORERUNNERS IN PROVIDING COMPREHENSIVE CLOUD MANAGED SERVICES 89
FIGURE 31 MARKET EVALUATION FRAMEWORK 90
FIGURE 32 BATTLE FOR MARKET SHARE: MERGERS AND ACQUISITIONS HAVE BEEN THE KEY STRATEGY FOR COMPANY GROWTH 90
FIGURE 33 GEOGRAPHIC REVENUE MIX OF 5 MARKET PLAYERS 95
FIGURE 34 CISCO SYSTEMS: COMPANY SNAPSHOT 96
FIGURE 35 CISCO SYSTEMS: SWOT ANALYSIS 98
FIGURE 36 ERICSSON: COMPANY SNAPSHOT 99
FIGURE 37 ERICSSON: SWOT ANALYSIS 101
FIGURE 38 IBM CORPORATION: COMPANY SNAPSHOT 102
FIGURE 39 IBM CORPORATION: SWOT ANALYSIS 104
FIGURE 40 NEC CORPORATION: COMPANY SNAPSHOT 105
FIGURE 41 NEC CORPORATION: SWOT ANALYSIS 107
FIGURE 42 HUAWEI TECHNOLOGIES: COMPANY SNAPSHOT 108
FIGURE 43 HUAWEI TECHNOLOGIES: SWOT ANALYSIS 110
FIGURE 44 ACCENTURE PLC: COMPANY SNAPSHOT 111
FIGURE 45 ALCATEL-LUCENT: COMPANY SNAPSHOT 113
FIGURE 46 FUJITSU: COMPANY SNAPSHOT 115
FIGURE 47 HEWLETT-PACKARD: COMPANY SNAPSHOT

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