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  4. > UK Consumer & Small Business Parcels Services: Market Insight Report 2015

What does the report contain?

This report focuses on a fast-growing segment of the parcels industry: those services designed to carry parcels on behalf of consumers and small businesses, such as eBay or Amazon Marketplace sellers.

We quantify the market segment size, historical growth rates, segmentation patterns and levels of market profitability while reviewing key factors behind these figures.

We also carry out an in-depth analysis of the relevant drivers of industry growth. This includes trends in home shopping, the growth of eBay and its peers and the development, by existing players and new entrants, of new services targeted at this segment.

Leading operators focusing on the consumer / small business segment are profiled, their strategies and positioning are reviewed and their performance and prospects are analysed.

The report sets out historical trends in a data-rich document with over 30 charts and tables.

It contains our forecast scenario for consumer / small business segment growth which is based on analysis of historical trends and our understanding of growth drivers.

What are the objectives of this report?

The UK parcels industry has continued to grow, however the traditional business-to-business (B2B) segment is increasingly mature.

To find growth, carriers have had to look first to consumer deliveries (B2C) as home shopping became increasingly important, and now, as marketplaces such as eBay and Amazon continue to grow and increased home shopping leads to ever more returns, to parcels consigned by consumers and small businesses such as eBay sellers (C2X parcels).

The report is intended for parcels carriers and logistics groups, home-shopping retailers, operators of consumer / small business parcels service providers, potential entrants to the segment, investors, banks, analysts, consultants and other parties with interests in the area.

What are the sources and methodology?

This report is based on
– Interviews with senior-level contacts in the parcels and home shopping industries
– In-depth analysis of the macroeconomic environment and relevant parcels market drivers
– Financial analysis of the accounts of companies in the industry
– Our own experience of advising both companies and investors in the parcels and home shopping industry

Information from these sources has been synthesised and presented clearly and concisely with extensive use of charts and tables to illuminate points and support conclusions.

Changes since last year

Since last year’s edition, all areas of the report, including our forecasts have been reviewed and updated and, where appropriate, re-written to reflect latest market developments.

Readers who used our report last year will note that this process has included us making a significant revision to our estimate of the overall size of the segment.

Table Of Contents

UK Consumer and Small Business Parcels Services: Market Insight Report 2015
The Consumer and Small Business Consigned Parcels Market - 8
Market definition
New business models being developed
Response of the Royal Mail
What strategies are established B2B / B2C carriers adopting?
Market size and growth
Discussion of segment drivers - 11
Segment drivers - 13
UK historical GDP
Retail sales
Home shopping
Internet shopping and parcels volumes
Mail order
Internet shopping: international comparisons
Returns growing faster than online sales value
- Basket sizes likely to fall
- Returns rate increasing
- Why are returns increasing across all item categories?
- Free returns becoming more prevalent - highest in Germany
eBay / Amazon drive marketplace sales
eBay sales by category
eBay sales by European country - strongest in the UK, Germany
Consumer-to-consumer parcels
Competitive landscape - 24
Business Models
- Networks - location and convenience driven model
- Brokers - consumer marketing to drive customer acquisition
- Dedicated services from mainstream carriers
- Local newsagent postal services
Royal Mail
Service price comparison: Prices quoted to send domestic parcels, weighing 1kg and 2.5kg (sample price research of 23 competitors)
Our small retailer survey shows satisfaction levels have stabilised
- Switching levels remain high
- Carrier satisfaction - diverse scores by competitor
Volumes of consumer / small business parcels by carrier
Relative scale of parcel networks - closing in on the Post Office
Revenue and Growth by leading UK competitors
Revenue per parcel
Website rankings
Operator profiles - 39
- Collect+
- myHermes
- InPost
- UPS Access Point
- Ipostparcels
- Parcel2Go
- Interparcel
- Parcel Monkey
Forecasts - 45
Key driver forecasts
- Real GDP and inflation
- Home shopping sales
- Marketplace sales
Market forecast
Market share trend Implications
Risks to the forecasts and implications for key participants
- Royal Mail
- Networks
- Brokers
Appendix - 50
Glossary of terms

List of figures

1. Number of Post Offices by year
2. UK market volume
3. Market volume and growth by segment
4. UK real GDP / % annual changes
5. UK retail sales growth
6. UK mail order and internet retail
7. Internet retail as a % of GDP
8. Internet shopping returns rate by category
9. eBay UK revenue
10. eBay global revenue split
11. eBay global gross merchandise value (GMV)
12. Average selling price of merchandise on eBay, implied transaction volumes
13. eBay sales by category
14. UK consumers' parcel sending frequency
15. Customer satisfaction
16. Customers: types of problems reported
17. Past Switching Behaviour / % of customers who switched
18. Customer switching behaviour / previous carrier used
19. C2X parcels volumes: Royal Mail vs others
20. C2X parcels service price comparison
21. Satisfaction level by carrier
22. C2X parcel volumes by carrier
23. Number of locations
24. Revenue per location
25. Revenue per parcel
26. C2X parcel service provider revenue
27. Revenue growth in the last three years
28. C2X parcel service provider profitability
29. Website rankings
30. UK GDP forecasts in current prices, inflation, and real GDP
31. Consumer and small business parcels volume forecast by segment
32. Royal Mail and others: forecast C2X parcels market shares

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