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  3. > European Consumer & Small Business Parcels Services: Market Insight Report 2015

What does the report contain?

This report focuses on an important segment of the parcels industry: those services designed to carry parcels on behalf of consumers and small businesses, such as eBay or Amazon Marketplace sellers.

We quantify the European market segment size, historical growth rates, segmentation patterns and levels of market profitability while reviewing key factors behind these figures (There is also a UK version of this report, UK Consumer & Small Business Parcels: Market Insight, 2015 available).

We also carry out an in-depth analysis of the relevant drivers of industry growth. This includes trends in home shopping, the growth of eBay and its peers and the development of new services targeted at this segment.

A broad range of companies who serve the consumer / small business segment across Europe are profiled, their strategies and positioning are reviewed and their performance and prospects are analysed.

The report sets out historical trends in a data-rich document with over 80 charts and tables.

It contains our forecast scenario for consumer / small business segment growth which is based on analysis of historical trends and our understanding of growth drivers.

What are the objectives of this report?

The European parcels industry has continued to grow, however the traditional business-to-business (B2B) segment is increasingly mature.

To find growth, many carriers looked first to consumer deliveries (B2C) as home shopping became increasingly important. Now, as marketplaces such as eBay and Amazon have grown strongly, and increased home shopping has led to ever more returns, the importance of parcels consigned by consumers and small businesses such as eBay sellers (C2X parcels) is increasing.

The report is intended for parcels carriers and logistics groups, home-shopping retailers, operators of consumer / small business parcels service providers, potential entrants to the segment, investors, banks, analysts, consultants and other parties with interests in the area.

What are the sources and methodology?

This report is based on:
– Interviews with senior-level contacts in the parcels and home shopping industries
– In-depth analysis of the macroeconomic environment and relevant parcels market drivers
– Financial analysis of the accounts of companies in the industry
– Extensive research using published and online sources
– Our own experience of advising both companies and investors in the parcels and home shopping industry

Information from these sources has been synthesised and presented clearly and concisely with extensive use of charts and tables to illuminate points and support conclusions.

Table Of Contents

European Consumer and Small Business Parcels Services: Market Insight Report 2015
The Consumer and Small Business Consigned Parcels Market - 10
Market definition
History
New business models being developed
Response of national post offices
What strategies are established B2B / B2C carriers adopting?
Market size and growth: consumer / small business parcels accounts for significant proportion of overall European parcel volumes
Growth of home shopping drives consumer and small business parcels
Segment drivers - 16
Patchy historical European GDP growth
Business to consumer parcels driven by internet retail
Internet retail - international comparisons
Returns growing faster than online sales value
- Basket sizes likely to fall
- Returns rate increasing
- Why are returns increasing across all item categories?
- Free returns becoming more prevalent - highest in Germany
eBay / Amazon drive marketplace sales
eBay sales by category
eBay sales by European country - strongest in the UK, Germany
Competitive landscape - 30
Business Models
- Networks - location and convenience driven model
- Brokers - consumer marketing to drive customer acquisition
- Dedicated services from mainstream carriers
- Leading Networks and Brokers - operational presence by European country
Profiles
- DHL Service Points / Paketshops
- La Poste (incl. DPD Pickup)
- Hermes
- MondialRelay
- UPS Access Point
- GLS
- FedEx
- TNT
- InPost
- Collect+
- Doddle
- MBE
- Ipostparcels
- Parcel2Go
- Interparcel
- Parcel Monkey
- Packlink
- Send Easy
- Hofert Transporte
- Cargo International
- iloxx eService
- Boxtale SAS
- Envoi2Colis
- MGP Upela
- Colis Voiturage
- Sendabox.it
- Cheap Cargo Hoding
- Boekuwzending
- ParcelParcel Group
- P-O-S-T.nl
- Parcel.nl / (Shippingcenter.nl)
- uShip Europe
- KurJerzy.pl
- AlleKurier
- Eurokurier / (WysylajNajtaniej.pl)
- R2G Polska / (Apaczka.pl)
- BPS / (TwoiKurierzy.pl)
- SBCI / (Sender24.pl)
- Faktabilligt.se
- Fraktjakt.se
- Bussgods.se
- Budguiden.se
- SwipBox
Country Markets - 53
UK - Market size and growth
UK - Market drivers
- UK historical GDP
- Retail sales
- Home shopping
- Internet shopping and parcels volumes
- Mail order
- Marketplace sales
- Population
UK - Competitive landscape
- Does Royal Mail still dominate the segment?
- Competing players (Networks v Brokers)
- Examples of UK manned networks
- Service price comparison: Prices quoted to send domestic parcels, weighing 1kg and 2.5kg (sample price research of 23 competitors)
- Our small retailer survey shows satisfaction levels have stabilised
- Switching levels remain high
- Carrier satisfaction - diverse scores by competitor
- Volumes of consumer / small business parcels by carrier
- Relative scale of parcel networks - closing in on the Post Office
- Revenue and Growth by leading UK competitors
- Revenue per parcel
- Profitability
- Website rankings
UK - Forecasts
- Market forecast
- Market share trend Implications
Germany
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
France
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Italy
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Spain
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Netherlands
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Belgium
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Poland
- Market size and growth
- Forecasts
- Internet retail
- Marketplace sales
- Population
- Competitive Landscape
Forecasts - 112
GDP Growth
Home shopping sales
Marketplace sales
Market forecast
Risks to the forecast and implications for key participants
- National postal services
- Networks
- Brokers
Appendix - 119
Glossary of terms

List of figures

1 Number of post offices by country / 000
2 Average number of inhabitants served by each post office in 2013 / '000
3 Number of parcel shop and locker bank locations by country
4 European market volume by country / millions of parcels
5 Segment volume and growth by sub-segment / millions
6 European GDP growth: 2009-14 / annual % change
7 European GDP growth by country: 2009-14 / CAGR %
8 Internet retail sales by country / €bn
9 Internet retail as % of GDP
10 Internet shopping returns rate by category of item / %
11 % of leading retailers offering free returns by country
12 % of leading UK internet retailers offering free returns
13 When you can charge returns costs to customers, do you intend to do so?
14 eBay UK Revenue / $bn
15 eBay Global Marketplaces revenue / $bn
16 eBay Gross Merchandise Volume (GMV) / $bn
17 Average selling price of merchandise on eBay UK and volume / £, millions
18 eBay sales by category / % of total sales
19 eBay marketplace sales index by country
20 UK consumers' parcel sending frequency
21 2009-15 population growth by country / average annual % change
22 Collections as a percentage of total parcel shop volume by country
23 List of company profiles
24 UK Segment volume and growth by sub-segment / millions
25 UK real GDP / % annual changes
26 UK retail sales growth / % annual change
27 UK Mail order and internet retail / £bn
28 eBay sales index / highest = 100
29 Population growth in the UK 2010-15 / annual % change
30 C2X parcels volumes: Royal Mail vs. others / millions of parcels
31 Number of UK Post Offices by year
32 Service price comparison / £
33 Customer satisfaction distribution
34 Types of problems
35 Past Switching Behaviour / % of customers who switched
36 Customer switching behaviour / previous carrier used
37 Satisfaction level by carrier
38 Volumes / millions
39 Number of locations
40 Revenue per location / £'000
41 Last three years' revenue / £m
42 Annual revenue growth rate over the latest three years / CAGR %
43 Revenue per parcel / £
44 Gross and Operating margin / %
45 Alexa internet traffic ranking - UK ranking
46 UK GDP real GDP / % annual changes - Historical and forecast
47 Consumer and small business parcels volume forecast, by segment / millions
48 Royal Mail and others' segment share trends / millions of parcels
49 Consumer and small business parcels volume by segment / millions
50 Internet retail, 2009-14 / €bn
51 Internet retail as percentage of GDP vs European average
52 eBay sales index / highest = 100
53 Population growth in Germany 2010-15 / annual % change
54 Consumer and small business parcels volume by segment / millions
55 Internet retail, 2009-14 / €bn
56 Internet retail as percentage of GDP vs European average
57 eBay sales index / highest = 100
58 Population growth in France 2010-15 / annual % change
59 Consumer and small business parcels volume by segment / millions
60 Internet retail, 2009-14 / €bn
61 Internet retail as percentage of GDP vs European average
62 eBay sales index / highest = 100
63 Population in Italy 2010-15 / annual % change
64 Consumer and small business parcels volume by segment / millions
65 Internet retail, 2009-14 / €bn
66 Internet retail as percentage of GDP vs European average
67 eBay sales index / highest = 100
68 Population growth in Spain 2010-15 / annual % change
69 Consumer and small business parcels volume by segment / millions
70 Internet retail, 2009-14 / €bn
71 Internet retail as percentage of GDP vs European average
72 eBay sales index / highest = 100
73 Population growth in the Netherlands 2010-15 / annual % change
74 Consumer and small business parcels volume by segment / millions
75 Internet retail, 2009-14 / €bn
76 Internet retail as percentage of GDP vs European average
77 eBay sales index / highest = 100
78 Population growth in Belgium 2010-15 / annual % change
79 Consumer and small business parcels volume by segment / millions
80 Internet retail, 2009-14 / €bn
81 Internet retail as percentage of GDP vs European average
82 eBay sales index / highest = 100
83 Population growth in Poland 2010-15 / annual % change
84 European GDP growth: 2009-19 / annual % change
85 European GDP growth by country: 2009-14, 2014-19 / CAGR %
86 European internet retail by country 2009 to 2019 / €bn
87 Consumer and small business parcels volume forecast, by country / millions
88 Consumer and small business parcels volume forecast, by segment / millions

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