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Malaysia - Telecoms, Mobile and Broadband

  • November 2015
  • -
  • Paul Budde Communication Pty Ltd
  • -
  • 115 pages

Malaysia’s broadband household penetration passes 70%
There has been strong growth in Malaysia’s telecom sector over the last decade, but the growth has not been consistent across the sector. The number of fixed-line services, after growing rapidly at first, had been relatively static for around ten years; then we have seen clear evidence of a shrinking fixed subscriber base. Penetration has dropped from around 17% in 2010 to 12% in 2015. There were no real signs that the fixed-line market was going to pick up again, this despite the government still having some rather ambitious targets in place. The national fixed-line network nevertheless remains an important element in the building and ongoing operation of the country’s telecom infrastructure.

In the meantime, with a mobile penetration of 145%, the mobile operators were locked in close combat: Celcom, with 12.3 million subscribers had the largest market share of the mobile market (31.3%) by mid-2015, very closely followed by Maxis with 31%. Digi followed in third place with 30% market share. Although total subscriber growth has slowed considerably in the mobile market, the move by the operators into next generation platforms and mobile broadband has seen vigorous activity in the market, with strengthening ARPUs. The momentum surrounding mobile broadband was continuing with the roll-out of 4G/LTE licences.

At the same time, the broadband internet sector has been boosted by the advent of mobile broadband. With an effective combination of fixed and mobile broadband, household broadband penetration in Malaysia had reached 72% by mid-2015, according to the MCMC. The long awaited surge in internet demand had arrived, this happening after a period of slower than expected development. Fibre-based broadband services are expanding rapidly and started to impact the market; at the same time DSL subscriber numbers were flat or in decline.

The country’s broadband strategy was given a major boost when the government chose Telekom Malaysia (TM) to roll out a National Broadband Network (NBN). In what was referred to as the High-Speed Broadband (HSBB) project, TM has been busy building a fibre-based open system. Coming into 2015, the operator registered 1.5 million premises passed by its HSBB network, this being out of 6.2 million premises in the country. As part of its 2014 budget announcement, the government had committed a further US$1 billion for the second phase of the HSBB project.

Over the last two decades Malaysia has been working towards a clear national objective to see it ranked as a fully developed nation by the year 2020. This Vision 2020 was a concept introduced by the former Prime Minister Mr Mahathir in 1991 when he launched the Sixth Malaysia Plan. The task of building an advanced telecom sector has been regarded as central to achieving this national objective. It has also been a matter of national pride. For a period in the 1990s the country was busy promoting itself as a regional high technology hub. In recent times, however, it has adopted a quieter profile and simply gone about the task of putting what might be described as ‘a technologically progressive economy’ in place. With the widespread application of modern technologies such as fibre optics, wireless transmission, digitalisation and satellite services, Malaysia has been steadily moving towards achieving its national goals, at the same time climbing the global rankings.

Key highlights
Malaysia’s population of 30 million had a mobile penetration of 145% by early 2015;
after a slow start following launch, next generation mobile services (3G, 3G+, 4G) are having a big impact on the mobile and internet markets in Malaysia;
since the issue of 4G/LTE licences at the end of 2012 the operators have been working to maximise population coverage with this platform;
the key indicator broadband household penetration had surged to 72% by mid-2015 (note: this figure included both fixed and mobile access services);
the MCMC’s target of 75% household broadband penetration by 2015 appears within reach;
the building of a National Broadband Network is well underway, with Telekom Malaysia implementing a rapid roll-out of the government-sanctioned High-Speed Broadband (HSBB);
as well as building an open network, Telekom Malaysia was also signing up subscribers to its own ‘UniFi’ fibre-based service;
the Asia Pacific Gateway (APG) undersea cable launch was pushed back to early 2016;
the MEASAT-3b satellite was launched in September 2014;
growth in Malaysia’s fixed-line services was in decline, with national fixed-line penetration having fallen to around 12%.

Companies mentioned in this report:
Telekom Malaysia; Celcom; Maxis Communications; Time dotCom; Axiata; U Mobile; U Telecom; DiGi; TM Touch; TM Cellular; TRI Celcom; Keretapi Tanah Melayu Berhad (KTMB); TMNet; MyRepublic; Green Packet/Packet One Networks (P1); REDtone; Asiaspace; YTL.

Table Of Contents

Malaysia - Telecoms, Mobile and Broadband
1. Key statistics
1.1 Country overview
1.1.1 Background
1.1.2 Economy
2. Telecommunications market
2.1 Overview
2.2 Tenth Malaysia Plan and ICT
2.3 Background to development
3. Regulatory environment
3.1 Regulatory authority
3.1.1 Telecom legislation
3.1.2 Malaysian Communications and Multimedia Commission (MCMC)
3.1.3 MCMC policy
3.2 Privatisation and liberalisation
3.3 Universal Service Provision (USP)
3.4 Licences
3.5 Regulatory developments
3.5.1 Digital Terrestrial TV Broadcasting (DTTB)
3.5.2 Investigation into business activity by Maxis in India
3.5.3 Regulator's appeal to online users
3.5.4 Alcatel-Lucent bribery case
3.5.5 Allocation of 700MHz frequency spectrum
3.5.6 Allocation of 2.6GHz frequency spectrum
3.5.7 Mobile Number Portability (MNP)
3.5.8 Quality of Service (QoS)
3.5.9 Review of pricing of communication services
4. Major operators
4.1 Overview
4.2 Statistics
4.3 Telekom Malaysia
4.3.1 Overview
4.3.2 Corporate structure
4.3.3 Financials
4.3.4 Background
4.3.5 Fixed-line services
4.3.6 Broadband
4.3.7 Celcom/Telekom Malaysia merger
4.4 Axiata
4.4.1 Overview
4.4.2 Tower assets
4.4.3 Corporate structure
4.4.4 Financial performance
4.4.5 Operations
4.5 Celcom
4.5.1 Overview
4.5.2 Operating statistics
4.5.3 Financial Performance
4.5.4 Business strategies
4.5.5 3G development
4.5.6 Network development
4.5.7 Altel
4.6 Maxis Communications
4.6.1 Overview
4.6.2 Financial performance
4.6.3 Background
4.6.4 Maxis/Time merger
4.6.5 IPO
4.6.6 Mobile services
4.6.7 Fixed services
4.7 Digi Communications
4.7.1 Overview
4.7.2 Operating statistics
4.7.3 Financial performance
4.7.4 Background
4.7.5 Development
4.7.6 Business strategies
4.7.7 3G - licensing and development
4.7.8 4G / LTE
4.7.9 Fixed-line and other services
4.8 U Mobile
4.8.1 Overview
4.8.2 Corporate structure
4.8.3 Operational statistics
4.8.4 Service launch
4.8.5 Network development
4.9 Time dotCom
4.9.1 Overview
4.9.2 Background
4.9.3 Corporate structure
4.9.4 Financials
4.9.5 3G licence
4.9.6 Fixed network
4.9.7 Broadband
5. Telecommunications infrastructure
5.1 Overview
5.2 National telecom network development
5.2.1 Fixed-line networks
5.2.2 Forecasts fixed-line subscribers 2015; 2017; 2020
5.2.3 Sharing / leasing of infrastructure
5.2.4 Microwave Links
5.2.5 Fibre optic backbones
5.2.6 Next Generation Networks (NGNs)
5.3 High-Speed Broadband (HSBB) network
5.3.1 Telekom Malaysia's HSBB project
5.3.2 Other HSBB proposals
5.4 International infrastructure
5.4.1 International gateways
5.4.2 Malaysia-Thailand
5.4.3 Submarine cable networks
5.4.4 Submarine system developments
5.4.5 Proposed submarine cable networks
5.4.6 Satellite networks
5.5 Voice over Internet Protocol (VoIP)
5.5.1 Background
6. Broadband market
6.1 Overview
6.2 National Broadband Plan (NBP)
6.3 Background to broadband development
6.4 Broadband and Internet statistics
6.5 Forecasts Fixed broadband internet subscribers 2015; 2017; 2020
6.5.1 Scenario forecasts
6.6 High-Speed Broadband (HSBB) network
6.6.1 Background
6.6.2 Commercial launch and operation
6.6.3 Second phase
6.6.4 Regional comparison
6.6.5 Latest Developments
6.7 Development of the internet in Malaysia
6.7.1 Overview
6.7.2 Background
6.7.3 Malaysian Internet Exchange (MIX)
6.7.4 Other developments
6.7.5 Government control
6.7.6 E-Government
6.7.7 Tablets
6.7.8 Internet of Things (IoT)
6.8 Digital Subscriber Line (DSL)
6.9 Fibre-to-the-Home (FttH)
6.10 Wireless broadband
6.10.1 Background development
6.10.2 WiMAX: 2.3GHz licences
6.10.3 WiMAX: other developments
6.10.4 WiMAX operators
7. Digital media
7.1 Broadcasting market
7.1.1 Overview
7.1.2 Regulatory environment
7.1.3 Digital TV
7.1.4 Cable TV
7.1.5 Satellite TV
7.1.6 Interactive TV (iTV)
7.1.7 Internet Protocol TV (IPTV)
7.1.8 Free-to-Air TV
8. Mobile communications
8.1 Overview
8.2 Mobile statistics
8.3 Forecasts mobile services 2015; 2017; 2020
8.3.1 Scenario forecasts
8.4 Regulatory developments
8.4.1 International roaming
8.4.2 Service tax on prepaid services
8.5 Third Generation (3G) mobile
8.5.1 Background
8.5.2 Bidding and auction
8.5.3 Network planning and development
8.5.4 Service launch
8.5.5 Further development
8.6 Fourth Generation (4G) / Long Term Evolution (LTE)
8.7 Fifth Generation (5G) Network Developments
8.8 Mobile Virtual Network Operators (MVNOs)
8.9 Mobile voice services
8.9.1 Prepaid services
8.9.2 Mobile Number Portability (MNP)
8.10 Mobile data services
8.10.1 Short Message Services (SMS)
8.10.2 General Packet Radio Service (GPRS)
8.10.3 Mobile TV/Video-on-Demand (VoD)
8.10.4 Smartphones and tablets
8.10.5 Blackberry
8.11 Mobile content and applications
8.11.1 M-commerce (micropayments)
8.11.2 Airline services
Table 1 Country statistics 2015
Table 2 Telephone network statistics June 2015
Table 3 Internet user statistics 2014
Table 4 Broadband statistics 2014
Table 5 Mobile statistics June 2015
Table 6 National telecommunications authorities
Table 7 Malaysia's GDP real growth rate 2006 - 2016
Table 8 - Mobile operators, subscribers and annual change June2015
Table 9 -Total mobile subscribers and market share by operator June 2015
Table 10 Telekom Malaysia's by product segment June 2015
Table 11 Telekom Malaysia's revenue share by product segment 2008 - 2015
Table 12 Telekom Malaysia's ARPU - by service category 2011 - 2015
Table 13 Telekom Malaysia's capital expenditure 2007 - 2015
Table 14 Telekom Malaysia's fixed-line subscribers 2007 - 2015
Table 15 TMNet's broadband subscribers 2003 - 2015
Table 16 TM's broadband subscribers FttX v. DSL - 2013 - 2015
Table 17 TM's UniFi broadband subscribers 2010 - 2015
Table 18 TMNet broadband subscribers business v. residential September 2013
Table 19 Axiata's total mobile subscribers 2010 - 2014
Table 20 Celcom mobile subscribers 2005 - 2015
Table 21 Celcom prepaid and postpaid subscribers 2011 - 2015
Table 22 Celcom ARPU prepaid and postpaid 2008 - 2015
Table 23 Celcom's 3G mobile subscribers 2012 - 2013
Table 24 Celcom's mobile broadband subscribers 2008 - 2014
Table 25 Celcom's smartphone penetration 2014 - 2015
Table 26 Maxis capital expenditure 2007 - 2015
Table 27 Maxis mobile subscribers 2006 - 2015
Table 28 Maxis 3G mobile subscribers 2012 - 2013
Table 29 Maxis mobile subscribers prepaid v. postpaid, June 2014
Table 30 Maxis mobile subscribers prepaid v. postpaid, June 2015
Table 31 Maxis mobile ARPU prepaid, postpaid, wireless and blended 2007 - 2015
Table 32 Maxis' smartphone penetration 2014 - 2015
Table 33 Maxis' wireless broadband subscribers 2009 - 2015
Table 34 DiGi mobile subscribers 2006 - 2015
Table 35 DiGi's 3G mobile subscribers 2012 - 2013
Table 36 DiGi's mobile subscribers prepaid v. postpaid June 2014
Table 37 DiGi's mobile subscribers prepaid v. postpaid June 2015
Table 38 DiGi's ARPU prepaid, postpaid, blended 2008 - 2015
Table 39 DiGi's mobile internet subscribers 2009 - 2015
Table 40 DiGi capital expenditure 2006 - 2015
Table 41 DiGi service revenue proportion of voice v. data 2009 - 2014
Table 42 U Mobile subscribers 2008 - 2015
Table 43 Historical - fixed lines in service and teledensity 1995 - 2005
Table 44 Fixed lines in service and teledensity 2006 - 2015
Table 45 Fixed-line household penetration rate 2000 - 2015
Table 46 Forecast fixed-line subscribers 2015; 2017; 2020
Table 47 Historical - NBP broadband penetration targets 2007 - 2010
Table 48 Fixed broadband subscribers 2002 - 2014
Table 49 Fixed broadband subscribers 2005 - 2014
Table 50 Total broadband subscribers and household penetration 2009 - 2015
Table 51 Broadband subscribers by access type March 2014
Table 52 Mobile broadband subscribers and penetration 2007 - 2015
Table 53 Historical - Internet users 1995 2004
Table 54 Fixed broadband subscribers and households 2014
Table 55 Internet users and penetration 2005 - 2015
Table 56 Historical - total internet subscribers 1995 - 2005
Table 57 Total internet subscribers 2006 - 2015
Table 58 Historical - dial-up internet subscribers 1997 - 2009
Table 59 Total international internet bandwidth 1999 - 2015
Table 60 Forecast - fixed broadband internet subscribers 2015; 2017; 2020
Table 61 TM's UniFi broadband subscribers and premises passed 2010 - 2015
Table 62 DSL subscribers 2001 - 2014
Table 63 FttX subscribers 2001 - 2014
Table 64 Wireless hotspots and hotspot subscribers 2005 2014
Table 65 Packet One WiMAX subscribers 2009 - 2014
Table 66 YTL's WiMAX subscribers 2011 - 2014
Table 67 Key broadcasting statistics - 2014
Table 68 Broadcasting sector households by technology and revenue 1997 - 2014
Table 69 Astro DTH pay TV subscribers 2003 - 2014
Table 70 Astro pay TV ARPU 2010 - 2014
Table 71 IPTV subscribers household v. non-household - 2010 - 2014
Table 72 Historical - mobile subscribers, annual growth and penetration rate 1995 - 2005
Table 73 Mobile subscribers, annual growth and penetration rate 2006 - 2015
Table 74 Mobile services revenues 1993 - 2015
Table 75 Forecast mobile subscribers 2015; 2017; 2020
Table 76 3G mobile subscribers and market share 2006 2009; 2012 - 2013
Table 77 Postpaid and prepaid mobile subscribers and market share 2002 - 2015
Table 78 SMS volume and subscriber ratio 2002 - 2015
Chart 1 - Malaysias GDP real growth rate - 2006-2016
Chart 2 - Mobile subscribers market share by operator - 2015
Chart 3 - Telekom Malaysias revenue share by product segment 2008; 2011-2015
Chart 4 TMNet's broadband subscribers - 2005-2015
Chart 5 - Fixed lines in service and teledensity - 2006 2015
Chart 6 - Total broadband subscribers and household penetration - 2009-2015
Chart 7 - Internet users and penetration 2005-2015
Chart 8 - Mobile subscribers and penetration 2006 2015
Chart 9 - Mobile services revenues 2005 - 2015
Chart 10 - 3G mobile subscribers and market share - 2006-2013
Chart 11 - Postpaid and prepaid mobile subscribers - 2004-2015
Exhibit 1 Telekom Malaysia at a glance - 2015
Exhibit 2 Axiata's major shareholders August 2013
Exhibit 3 Maxis at a glance 2015
Exhibit 4 DiGi at a glance - 2015
Exhibit 5 DiGi's top 10 shareholders November 2013
Exhibit 6 International submarine cable systems with landing points in Malaysia - 2015
Exhibit 7 Malaysia's ICT rankings 2008 - 2014
Exhibit 8 Overview of major Malaysian broadcasters and their channels
Exhibit 9 Overview of programming

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