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  3. > Workforce Management Market by Solution, by Service, by Deployment, by Org Size, by Vertical, by Region - Global Forecast to 2020

Increasing competition and globalization has revolutionized the traditional form of workforce management to Human Resource Information System (HRIS), HR analytics and cloud solutions. One of the primary reasons behind the adoption of IT-based workforce management solutions is the requirement for optimal utilization of resources and organizational assets. These solutions help organizations bring transparency into HR operations and processes and hence improve their decision making abilities by understanding the role of human capital in the organization. There are several players with a wide range of offerings present in the workforce management market. Cloud solution and mobile applications penetration in the market are the major factors driving the workforce management market.
Major industry verticals with high technological growth are BFSI, manufacturing, healthcare, and retail. Increasing globalization and mobility has significantly increased the demand for workforce management solutions for better scheduling, engaging, and satisfying workforce. The adoption in these verticals is very high as organizations want to retain better employees and manage their business cost with better HR processes to keep their employee satisfaction high. New databases technologies enable real-time cross functional data sharing abilities for transparency in the HR processes.

This market research report analyzes key opportunities in the market space and provides critical market data in terms of revenue opportunity and regional adoption trends. The report also highlights major drivers, challenges, and current and future expected market trends in the IT-based workforce management market space.

There are various assumptions that have been taken into consideration for the market sizing and forecasting exercise. A few of the global assumptions include political, social, technological, and economic factors. The dollar fluctuations are expected to not seriously affect the forecast in the emerging regions.

The report will help the market leaders or new entrants in this market in the following ways:
1. This report segments the market into various sub-segments, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across different end users and regions.

2. This report will help in the better understanding of the competitors and gain more insights to better one’s position in the market. There is a separate section on competitive landscape, which includes competitor ecosystem, mergers and acquisitions, partnerships, and agreements. Besides, there are company profiles of ten players in this market. In this section, market internals are provided to help them stay ahead in the competition.

3. The report also helps in understanding the overall growth of the market. It provides information on key market drivers, restraints, challenges, and opportunities.

Table Of Contents

Workforce Management Market by Solution, by Service, by Deployment, by Org Size, by Vertical, by Region - Global Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 15
1.3.1 MARKETS COVERED 15
1.3.2 YEARS CONSIDERED FOR THE STUDY 16
1.4 LIMITATION 16
1.5 CURRENCY 16
1.6 STAKEHOLDERS 16
2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 18
2.1.1.1 Key data from secondary sources 18
2.1.2 PRIMARY DATA 18
2.1.2.1 Key data from primary sources 19
2.1.2.2 Key industry insights 20
2.1.2.3 Breakdown of primary interviews 21
2.2 MARKET SIZE ESTIMATION 21
2.2.1 BOTTOM-UP APPROACH 21
2.2.2 TOP-DOWN APPROACH 22
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.4 ASSUMPTIONS 24
3 EXECUTIVE SUMMARY 25
4 PREMIUM INSIGHTS 30
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE WFM MARKET 30
4.2 WFM MARKET, BY SOLUTION AND SERVICE 30
4.3 WFM MARKET, BY SOLUTION 31
4.4 WFM MARKET POTENTIAL 31
4.5 LIFE CYCLE ANALYSIS, BY REGION (2015) 32
5 MARKET OVERVIEW 33
5.1 INTRODUCTION 34
5.2 EVOLUTION OF THE WFM MARKET 34
5.3 MARKET SEGMENTATION 35
5.3.1 BY SOLUTION 35
5.3.2 BY SERVICE 36
5.3.3 BY ORGANIZATION SIZE 36
5.3.4 BY VERTICAL 37
5.3.5 BY REGION 37
5.4 MARKET DYNAMICS 38
5.4.1 DRIVERS 38
5.4.1.1 Emergence of the cloud platform 38
5.4.1.2 Mobile application upends the WFM market 39
5.4.1.3 Changing work dynamics 39
5.4.2 RESTRAINT 40
5.4.2.1 Lack of awareness still promotes traditional methodologies 40
5.4.3 OPPORTUNITIES 40
5.4.3.1 Increasing adoption of WFM by SMBs 40
5.4.3.2 Organizations' inclination toward human resource analytics 40
5.4.4 CHALLENGE 41
5.4.4.1 High training investments by the organizations 41
6 INDUSTRY TRENDS 42
6.1 INTRODUCTION 42
6.2 VALUE CHAIN ANALYSIS 42
6.3 PORTER'S FIVE FORCES ANALYSIS 43
6.3.1 THREAT OF NEW ENTRANTS 44
6.3.2 THREAT OF SUBSTITUTES 44
6.3.3 BARGAINING POWER OF SUPPLIERS 44
6.3.4 BARGAINING POWER OF BUYERS 45
6.3.5 INTENSITY OF COMPETITIVE RIVALRY 45
6.4 SUCCESS STORIES: WFM CASE STUDIES 46
6.5 STRATEGIC BENCHMARKING 47
7 WORKFORCE MANAGEMENT MARKET ANALYSIS, BY SOLUTION 48
7.1 INTRODUCTION 49
7.2 TIME AND ATTENDANCE 51
7.3 LEARNING MANAGEMENT 51
7.4 COMPENSATION MANAGEMENT 52
7.5 WORKFORCE SCHEDULING 53
7.6 TALENT MANAGEMENT 54
7.6.1 WORKFORCE PLANNING 54
7.6.2 TALENT ACQUISITION 55
7.6.3 PERFORMANCE MANAGEMENT 56
7.7 WORKFORCE ANALYTICS 57
7.8 OTHERS 58

8 WORKFORCE MANAGEMENT MARKET ANALYSIS, BY SERVICE 59
8.1 INTRODUCTION 60
8.2 DEPLOYMENT AND INTEGRATION 61
8.3 SUPPORT AND MAINTENANCE 62
8.4 TRAINING AND EDUCATION 63
9 WFM MARKET ANALYSIS, BY DEPLOYMENT TYPE 64
9.1 INTRODUCTION 65
9.2 CLOUD 66
9.3 ON-PREMISES 67
10 WORKFORCE MANAGEMENT MARKET ANALYSIS, BY ORGANIZATION SIZE 68
10.1 INTRODUCTION 69
10.2 SMALL AND MEDIUM BUSINESSES 70
10.3 LARGE ENTERPRISES 71
11 WFM MARKET ANALYSIS, BY VERTICAL 72
11.1 INTRODUCTION 73
11.2 GOVERNMENT 74
11.3 BFSI 75
11.4 EDUCATION 76
11.5 IT AND TELECOM 76
11.6 MANUFACTURING 77
11.7 RETAIL 78
11.8 AUTOMOTIVE 78
11.9 ENERGY AND UTILITIES 79
11.10 HEALTHCARE 80
11.11 OTHERS 80
12 GEOGRAPHIC ANALYSIS 82
12.1 INTRODUCTION 83
12.2 NORTH AMERICA 85
12.3 EUROPE 90
12.4 APAC 93
12.5 MIDDLE EAST AND AFRICA 98
12.6 LATIN AMERICA 101

13 COMPETITIVE LANDSCAPE NY PROFILE 105
13.1 OVERVIEW 105
13.2 COMPETITIVE SITUATION AND TRENDS 106
13.2.1 NEW PRODUCT LAUNCHES 108
13.2.2 ACQUISITIONS 108
13.2.3 PARTNERSHIPS AND AGREEMENTS 109
13.2.4 COLLABORATIONS AND EXPANSIONS 110
14 COMPANY PROFILE 111
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
14.2 ATOSS SOFTWARE AG 112
14.3 INFOR GLOBAL SOLUTIONS 115
14.4 KRONOS 118
14.5 IBM CORPORATION 120
14.6 ORACLE CORPORATION 123
14.7 SAP AG 126
14.8 WORKFORCE SOFTWARE 129
14.9 CLICKSOFTWARE TECHNOLOGIES LTD. 131
14.10 AUTOMATIC DATA PROCESSING (ADP), LLC. 134
14.11 WORKDAY 137
14.12 KEY INNOVATORS 140
14.12.1 PEOPLEFLUENT 140
14.12.2 REFLEXIS SYSTEM INC. 142
14.12.3 NICE SYSTEMS INC. 143
14.12.4 CROWN WORKFORCE MANAGEMENT SYSTEM 144
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
15 APPENDIX 145
15.1 INDUSTRY EXCERPTS 145
15.2 DISCUSSION GUIDE 146
15.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 150
15.4 RELATED REPORTS 152


LIST OF TABLES

TABLE 1 WFM MARKET SIZE AND GROWTH, 2013-2020 (USD MILLION, Y-O-Y %) 26
TABLE 2 DRIVERS: IMPACT ANALYSIS 39
TABLE 3 RESTRAINTS: IMPACT ANALYSIS 40
TABLE 4 OPPORTUNITIES: IMPACT ANALYSIS 41
TABLE 5 CHALLENGE: IMPACT ANALYSIS 41
TABLE 6 WFM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 50
TABLE 7 TIME AND ATTENDANCE: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 51
TABLE 8 LEARNING MANAGEMENT: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 52
TABLE 9 COMPENSATION MANAGEMENT: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 53
TABLE 10 WORKFORCE SCHEDULING: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 53
TABLE 11 TALENT MANAGEMENT: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 54
TABLE 12 WORKFORCE PLANNING: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 55
TABLE 13 TALENT ACQUISITION: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 56
TABLE 14 PERFORMANCE MANAGEMENT: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 56
TABLE 15 WORKFORCE ANALYTICS: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 57
TABLE 16 OTHERS: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 58
TABLE 17 WFM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 61
TABLE 18 PROFESSIONAL SERVICE: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 61
TABLE 19 SUPPORT AND MAINTENANCE: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 62
TABLE 20 TRAINING AND EDUCATION: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 63
TABLE 21 WFM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 65
TABLE 22 CLOUD: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 66
TABLE 23 ON-PREMISES: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 67
TABLE 24 WFM MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 70
TABLE 25 SMALL AND MEDIUM BUSINESS: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 70
TABLE 26 LARGE ENTERPRISE: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 71
TABLE 27 WFM MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 74
TABLE 28 GOVERNMENT: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 75
TABLE 29 BFSI: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 75
TABLE 30 EDUCATION: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 76
TABLE 31 IT AND TELECOM: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 77
TABLE 32 MANUFACTURING: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 77
TABLE 33 RETAIL: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 78
TABLE 34 AUTOMOTIVE: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 79
TABLE 35 ENERGY AND UTILITIES: WFM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 79
TABLE 36 HEALTHCARE: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 80
TABLE 37 OTHERS: WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 81
TABLE 38 WFM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 84
TABLE 39 NORTH AMERICA: WFM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 87
TABLE 40 NORTH AMERICA: TALENT MANAGEMENT SOFTWARE MARKET SIZE,
2013-2020 (USD MILLION) 88
TABLE 41 NORTH AMERICA: WFM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 88
TABLE 42 NORTH AMERICA: WFM MARKET SIZE, BY DEPLOYMENT TYPE,
2013-2020 (USD MILLION) 88
TABLE 43 NORTH AMERICA: WFM MARKET SIZE, BY ORGANIZATION SIZE,
2013-2020 (USD MILLION) 89
TABLE 44 NORTH AMERICA: WFM MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 89
TABLE 45 EUROPE: WFM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 91
TABLE 46 EUROPE: TALENT MANAGEMENT SOFTWARE MARKET SIZE,
2013-2020 (USD MILLION) 91
TABLE 47 EUROPE: WFM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 92
TABLE 48 EUROPE: WFM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 92
TABLE 49 EUROPE: WFM MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 92
TABLE 50 EUROPE: WFM MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 93
TABLE 51 APAC: WFM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 95
TABLE 52 APAC: TALENT MANAGEMENT SOFTWARE MARKET SIZE,
2013-2020 (USD MILLION) 96
TABLE 53 APAC: WFM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 96
TABLE 54 APAC: WFM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 96
TABLE 55 APAC: WFM MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 97
TABLE 56 APAC: WFM MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 97
TABLE 57 MEA: WFM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 99
TABLE 58 MEA: TALENT MANAGEMENT SOFTWARE MARKET SIZE,
2013-2020 (USD MILLION) 99
TABLE 59 MEA: WFM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 100
TABLE 60 MEA: WFM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 100
TABLE 61 MEA: WFM MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION) 100
TABLE 62 MEA: WFM MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 101
TABLE 63 LATIN AMERICA: WFM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 102
TABLE 64 LATIN AMERICA: TALENT MANAGEMENT SOFTWARE MARKET SIZE,
2013-2020 (USD MILLION) 102
TABLE 65 LATIN AMERICA: WFM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 103
TABLE 66 LATIN AMERICA: WFM MARKET SIZE, BY DEPLOYMENT TYPE,
2013-2020 (USD MILLION) 103
TABLE 67 LATIN AMERICA: WFM MARKET SIZE, BY ORGANIZATION SIZE,
2013-2020 (USD MILLION) 103
TABLE 68 LATIN AMERICA: WFM MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 104
TABLE 69 NEW PRODUCT LAUNCHES, 2012-2015 108
TABLE 70 ACQUISITIONS, 2012 - 2015 108
TABLE 71 PARTNERSHIPS AND JOINT VENTURES, 2012-2015 109
TABLE 72 COLLABORATIONS AND EXPANSION, 2012-2015 110


LIST OF FIGURES

FIGURE 1 WFM MARKET: RESEARCH DESIGN 17
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,
AND REGION 21
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 22
FIGURE 5 DATA TRIANGULATION 23
FIGURE 6 SERVICE SEGMENT IS EXPECTED TO GROW THE FASTEST DURING THE FORECAST PERIOD 26
FIGURE 7 THE ADOPTION RATE OF WFM SOLUTION IS EXPECTED TO GROW THE FASTEST IN SMALL AND MEDIUM BUSINESSES 27
FIGURE 8 PUBLIC SECTOR, UTILITIES, AND AEROSPACE AND DEFENSE VERTICALS WOULD DOMINATE THE WFM MARKET DURING THE FORECAST PERIOD 27
FIGURE 9 DEPLOYMENT AND MAINTENANCE SERVICE IS EXPECTED TO DOMINATE THE SERVICE MARKET DURING THE FORECAST PERIOD 28
FIGURE 10 NORTH AMERICA IS EXPECTED TO LEAD THE WFM MARKET FOLLOWED BY EUROPE 29
FIGURE 11 POPULARITY OF CLOUD TECHNOLOGIES AND REGULATORY COMPLIANCE ARE THE FACTORS CONTRIBUTING TO THE GROWTH OF THE WFM MARKET 30
FIGURE 12 ENERGY MANAGEMENT AND ENVIRONMENT SUSTAINABILITY MANAGEMENT SOLUTION AND CONSULTING SERVICE HOLD THE MAXIMUM MARKET SHARE
IN 2015 30
FIGURE 13 MAINTENANCE MANAGEMENT SOLUTION IS EXPECTED TO GROW AT THE HIGHEST RATE IN THE WFM MARKET BY 2020 31
FIGURE 14 APAC IS EXPECTED TO GROW AT THE HIGHEST CAGR BETWEEN 2015- 2020 31
FIGURE 15 ASIA-PACIFIC IS EXPECTED TO GAIN SIGNIFICANT TRACTION DURING THE 32
FIGURE 16 WFM MARKET EVOLUTION 35
FIGURE 17 WFM MARKET SEGMENTATION: BY SOLUTION 35
FIGURE 18 WFM MARKET SEGMENTATION: BY SERVICE 36
FIGURE 19 WFM MARKET SEGMENTATION: BY ORGANIZATION SIZE 36
FIGURE 20 WFM MARKET SEGMENTATION: BY VERTICAL 37
FIGURE 21 WFM MARKET SEGMENTATION: BY REGION 37
FIGURE 22 WFM MARKET: DRIVERS, RESTRAINT, OPPORTUNITIES, AND CHALLENGE 38
FIGURE 23 VALUE CHAIN: WFM MARKET 43
FIGURE 24 PORTER'S FIVE FORCES ANALYSIS (2015) 43
FIGURE 25 SERVICE SEGMENT IS WITNESSING HIGH GROWTH RATE DURING THE FORECAST PERIOD 49
FIGURE 26 DEPLOYMENT AND INTEGRATION IS EXPECTED TO GROW AT THE HIGHEST CAGR FROM 2015 TO 2020 60
FIGURE 27 CLOUD DEPLOYMENT IS GAINING SIGNIFICANT POPULARITY IN THE WFM MARKET DURING 2015-2020 65
FIGURE 28 LARGE ENTERPRISES ARE EXPECTED TO HAVE THE LARGEST MARKET SIZE IN THE WFM MARKET BY 2020 69
FIGURE 29 WORKFORCE MANAGEMENT IS EXPECTED TO WITNESS A HIGH RATE OF ADOPTION FROM THE RETAIL SECTOR DURING THE NEXT 5 YEARS 73
FIGURE 30 NORTH AMERICA IS EXPECTED TO MAINTAIN THE LARGEST MARKET SIZE FOR WFM DURING THE FORECAST PERIOD 83
FIGURE 31 APAC AND MEA ARE ATTRACTIVE DESTINATIONS FOR THE WFM MARKET 84
FIGURE 32 REGIONAL SNAPSHOT: APAC IS EMERGING AS A NEW MARKET FOR THE WFM MARKET 85
FIGURE 33 NORTH AMERICA: DEVELOPMENT OF HR ANALYTICS HAS OPENED NEW AVENUES FOR THE GROWTH OF THE WFM MARKET 86
FIGURE 34 SERVICES SEGMENT IS EXPECTED TO DOMINATE THE NORTH AMERICAN WFM MARKET 87
FIGURE 35 SERVICE MARKET IS EXPECTED TO GROW AT THE HIGHEST CAGR IN EUROPE BETWEEN 2015 AND 2020 90
FIGURE 36 APAC: SERVICE MARKET IS EXPECTED TO HAVE THE HIGHEST MARKET GROWTH FROM 2015 TO 2020 94
FIGURE 37 SERVICE MARKET IS EXPECTED TO GROW AT THE HIGHEST CAGR IN APAC BETWEEN 2015 AND 2020 95
FIGURE 38 SERVICE MARKET IS EXPECTED TO GROW AT THE HIGHEST CAGR IN MEA DURING THE FORECAST PERIOD 98
FIGURE 39 SERVICE MARKET IS EXPECTED TO GROW AT THE HIGHEST CAGR IN LATIN AMERICA DURING THE FORECAST PERIOD 101
FIGURE 40 COMPANIES ADOPTED NEW PRODUCT LAUNCHES AND PARTNERSHIP AS THE KEY GROWTH STRATEGIES IN THE LAST THREE YEARS 105
FIGURE 41 MARKET EVALUATION FRAMEWORK 106
FIGURE 42 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCH WAS THE KEY STRATEGY 107
FIGURE 43 GEOGRAPHIC REVENUE MIX OF THE TOP 5 MARKET PLAYERS 111
FIGURE 44 ATOSS SOFTWARE AG: COMPANY SNAPSHOT 112
FIGURE 45 ATOSS SOFTWARE: SWOT ANALYSIS 114
FIGURE 46 INFOR GLOBAL SOLUTIONS: SWOT ANALYSIS 117
FIGURE 47 IBM CORPORATION: COMPANY SNAPSHOT 120
FIGURE 48 IBM CORPORATION: SWOT ANALYSIS 122
FIGURE 49 ORACLE CORPORATION: COMPANY SNAPSHOT 123
FIGURE 50 ORACLE CORPORATION: SWOT ANALYSIS 125
FIGURE 51 SAP AG: COMPANY SNAPSHOT 126
FIGURE 52 SAP AG: SWOT ANALYSIS 128
FIGURE 53 CLICKSOFTWARE TECHNOLOGIES LTD.: COMPANY SNAPSHOT 131
FIGURE 54 AUTOMATIC DATA PROCESSING, LLC: COMPANY SNAPSHOT 134
FIGURE 55 WORKDAY: COMPANY SNAPSHOT 137
FIGURE 56 NICE SYSTEMS INC.: COMPANY SNAPSHOT 143

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