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Rise in warranty claims costs expected to drive the warranty management system market.
The warranty management system market size is estimated to grow from USD 1.7 billion in 2015 to USD 2.4 billion by 2020, at a CAGR of 14.4% from 2015 to 2020. The warranty management system market is driven by factors such as operational efficiency issues, lack of automate claim processes, rising warranty claims cost, stringent warranty regulations, and product improvement scope.

Service contract to gain maximum traction during the forecast period
The service contract is expected to hold the largest market share duing the forecast period. Furthermore, revenue leakages because of the use of paper documents, unstructured files, and singular systems, service contract software is expected to gain traction and grow at the highest CAGR during the forecast period. The warranty management software market is also projected to witness growth in the manufacturing and automotive sectors, with the manufacturing vertical expected to hold the largest market share during the forecast period. Professional services are expected to grow at the highest rate from 2015 to 2020. However, managed customization services are expected to hold the largest market share during the forecast period.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people in Tier 1 (35%), Tier 2 (45%), and Tier 3 (20%) companies. The interviews were conducted with various key people such as C-level (75%), and Manager level (25%) operating in the warranty management system marketplace. The primary interviews were conducted worldwide covering regions such as North America (40%), Europe (30%), APAC (20%), and RoW (10%).

As the role of warranties and contracts is evolving for enhanced customer service, the warranty system management market offers tremendous upcoming opportunites for growth in the next five years. There exists a futuristic approach of combining the Internet of Things (IoT) technology with warranty management solutions as there is a significant rise and traction for connected warranty management solutions for multiple industrial applications. With the increasing connected product ecosystem, manufacturers need remote monitoring and centralized management or configuration of software. Furthermore, the organizations are also turning towards customized services to ensure a balanced and integrated warranty standpoint.

The various key warranty management system vendors and service providers profiled in the report are as follows:
1. International Business Machines (IBM) Corporation
2. Oracle Corporation
3. Pegasystems, Inc.
4. PTC Incorporated
5. SAP SE
6. Astea International, Inc.
7. Industrial And Financial Systems (IFS) AB
8. Infosys Limited
9. Tavant Technologies, Inc.
10. Tech Mahindra Limited
11. Wipro Limited

The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the warranty management system market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, newproduct developments, partnerships, mergers, and acquisitions.

Table Of Contents

Warranty Management System Market by Types, by Deployment, by Verticals, by Regions - Global Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE REPORT 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 16
1.3.1 MARKETS COVERED 16
1.3.2 YEARS CONSIDERED IN THE REPORT 17
1.4 CURRENCY AND PRICING 17
1.5 LIMITATIONS 17
1.6 STAKEHOLDERS 17
2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 19
2.1.1.1 Key data from secondary sources 19
2.1.2 PRIMARY DATA 20
2.1.2.1 Key data from primary sources 20
2.1.3 KEY INDUSTRY INSIGHTS 21
2.1.3.1 Breakdown of primaries 22
2.2 MARKET SIZE ESTIMATION 22
2.2.1 BOTTOM-UP APPROACH 23
2.2.2 TOP-DOWN APPROACH 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 24
2.4 RESEARCH ASSUMPTIONS AND LIMITATIONS 26
2.4.1 ASSUMPTIONS 26
2.4.2 LIMITATIONS 27
3 EXECUTIVE SUMMARY 28
4 PREMIUM INSIGHT 32
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE WMS MARKET 32
4.2 WMS MARKET, GEOGRAPHIC ANALYSIS 32
4.3 WMS MARKET LIFECYCLE ANALYSIS (2015) 33
4.4 WMS SOFTWARE MARKET SNAPSHOT 34
4.5 WMS SERVICE MARKET SNAPSHOT 34
4.6 WMS DEPLOYMENT MARKET SNAPSHOT 35
4.7 WMS VERTICAL MARKET SNAPSHOT 35

5 MARKET OVERVIEW 36
5.1 INTRODUCTION 37
5.2 MARKET SEGMENTATION 37
5.2.1 BY SOFTWARE 37
5.2.2 BY SERVICE 38
5.2.3 BY DEPLOYMENT 38
5.2.4 BY VERTICAL 38
5.2.5 BY REGION 39
5.3 MARKET DYNAMICS 40
5.3.1 DRIVERS 40
5.3.1.1 Increasing Competition in automotive and manufacturing industries 40
5.3.1.2 Rising need of automation 41
5.3.1.3 Rising warranty expenditure 41
5.3.2 RESTRAINTS 42
5.3.2.1 Lack of qualified and skilled workforce 42
5.3.2.2 Lack of awareness among end-users 42
5.3.3 OPPORTUNITIES 42
5.3.3.1 Accelerating manufacturing sector in APAC 42
5.3.3.2 Need of cross-platform solution 43
5.3.3.3 Evolving warranty intelligence players 43
5.3.4 CHALLENGES 43
5.3.4.1 Technology integration 43
5.3.4.2 Inconsistent business semantics 44
5.4 WARRANTY MANAGEMENT FRAMEWORK 44
6 INDUSTRY TRENDS 45
6.1 INTRODUCTION 45
6.2 VALUE CHAIN ANALYSIS 45
6.3 STRATEGIC BENCHMARKING 47
6.4 PORTER'S FIVE FORCES ANALYSIS 48
6.4.1 THREAT OF NEW ENTRANTS 48
6.4.2 THREAT OF SUBSTITUTES 49
6.4.3 BARGAINING POWER OF SUPPLIERS 49
6.4.4 BARGAINING POWER OF BUYERS 49
6.4.5 INTENSITY OF RIVALRY 50
6.5 PAIN POINT ANALYSIS 50
6.5.1 IDENTIFYING THE CAUSE OF PRODUCT FAILURE 50
6.5.2 STRUGGLE IN RECOVERING THE LIABILITY COST FROM SUPPLIER 50
6.5.3 REPAIR MANAGEMENT 51
6.5.4 LENGTHY CLAIM PROCESS METHODOLOGY 51
6.5.5 LACK OF TECHNOLOGY DEPLOYMENT AND INTEGRATION 51
7 WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY SOFTWARE 52
7.1 INTRODUCTION 53
7.2 CLAIM MANAGEMENT 54
7.3 SERVICE CONTRACT 55
7.3.1 CONTRACT MANAGEMENT 56
7.3.2 WARRANTY AND CONTRACT TRACKING 57
7.3.3 WARRANTY TRANSACTION MANAGEMENT 57
7.4 WARRANTY INTELLIGENCE 58
7.4.1 WARRANTY ANALYTICS 59
7.4.2 INTERACTIVE DASHBOARDS AND REPORTING 60
7.5 ADMINISTRATION MANAGEMENT 60
7.5.1 CAMPAIGN AND PRODUCT REGISTRATION 61
7.5.2 BILLING MANAGEMENT 62
7.5.3 CUSTOMER EXPERIENCE 63
8 WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY SERVICE 64
8.1 INTRODUCTION 65
8.2 PROFESSIONAL SERVICE 66
8.3 DEPLOYMENT AND SYSTEM INTEGRATION SERVICES 66
8.4 CUSTOMIZATION SERVICE 67
9 WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY DEPLOYMENT 68
9.1 INTRODUCTION 69
9.2 ON-PREMISE 70
9.3 ON-DEMAND 70
10 WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY VERTICAL 72
10.1 INTRODUCTION 73
10.2 MANUFACTURING 74
10.3 AUTOMOTIVE 75
10.4 HEALTHCARE 76
10.5 SUPPLY CHAIN AND LOGISTICS 76
10.6 FOOD AND BEVERAGES 77
10.7 OTHERS 78
11 GEOGRAPHIC ANALYSIS 79
11.1 INTRODUCTION 80
11.2 NORTH AMERICA 81
11.3 EUROPE 84
11.4 ASIA-PACIFIC 87
11.5 LATIN AMERICA 90
11.6 MIDDLE-EAST AND AFRICA 94
12 COMPETITIVE LANDSCAPE 98
12.1 OVERVIEW 98
12.2 COMPETITIVE SITUATION AND TRENDS 99
12.3 BUSINESS EXPANSIONS 100
12.4 NEW PRODUCT DEVELOPMENTS 101
12.5 MERGERS AND ACQUISITIONS 101
12.6 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS 102
12.7 VENTURE FUNDING 102
13 COMPANY PROFILES 104
(Overview, Products and Services, Strategies and Insights, Developments and MnM View)*
13.1 INTERNATIONAL BUSINESS MACHINES (IBM) CORPORATION 104
13.2 ORACLE CORPORATION 107
13.3 PEGASYSTEMS INC. 110
13.4 PTC INC. 113
13.5 SAP SE 116
13.6 ASTEA INTERNATIONAL, INC. 119
13.7 INDUSTRIAL AND FINANCIAL SYSTEMS (IFS) AB 122
13.8 INFOSYS LIMITED 125
13.9 TAVANT TECHNOLOGIES, INC. 127
13.10 TECH MAHINDRA LIMITED 129
13.11 WIPRO LIMITED 131
*Details on Overview, Products and Services, Strategies and Insights, Developments and MnM View might not be captured in case of unlisted companies.
14 APPENDIX 133
14.1 DISCUSSION GUIDE 133
14.2 INTRODUCING RT : REAL-TIME MARKET INTELLIGENCE 137
14.3 AVAILABLE CUSTOMIZATIONS 137
14.4 RELATED REPORTS 138


LIST OF TABLES

TABLE 1 WMS MARKET SIZE AND GROWTH RATE, 2013-2020 (USD MILLION, Y-O-Y %) 29
TABLE 2 DRIVERS: IMPACT ANALYSIS 41
TABLE 3 RESTRAINTS: IMPACT ANALYSIS 42
TABLE 4 OPPORTUNITIES: IMPACT ANALYSIS 43
TABLE 5 CHALLENGES: IMPACT ANALYSIS 44
TABLE 6 WMS MARKET SIZE, BY SOFTWARE, 2013-2020 ( USD MILLION) 53
TABLE 7 WMS : SOFTWARE MARKET SIZE BY REGION, 2013-2020 (USD MILLION) 54
TABLE 8 CLAIM MANAGEMENT MARKET : WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 55
TABLE 9 SERVICE CONTRACT MARKET : WMS MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 55
TABLE 10 SERVICE CONTRACT MARKET : WMS MARKET SIZE, BY REGIONS,
2013-2020 (USD MILLION) 56
TABLE 11 CONTRACT MANAGEMENT MARKET: WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 56
TABLE 12 WARRANTY AND CONTRACT TRACKING MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 57
TABLE 13 WARRANTY TRANSACTION MANAGEMENT MARKET: WMS MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 58
TABLE 14 WARRANTY INTELLIGENCE MARKET : WMS MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 58
TABLE 15 WARRANTY INTELLIGENCE MARKET : WMS MARKET SIZE, BY REGIONS,
2013-2020 (USD MILLION) 59
TABLE 16 WARRANTY ANALYTICS MARKET : WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 59
TABLE 17 INTERACTIVE DASHBOARDS AND REPORTING MARKET : WMS MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 60
TABLE 18 ADMINISTRATION MANAGEMENT MARKET : WMS MARKET SIZE, BY TYPES,
2013-2020 (USD MILLION) 61
TABLE 19 ADMINISTRATION MANAGEMENT MARKET : WMS MARKET SIZE, BY REGIONS, 2013-2020 (USD MILLION) 61
TABLE 20 CAMPAIGN AND PRODUCT REGISTRATION MARKET : WMS MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 62
TABLE 21 BILLING MANAGEMENT MARKET : WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 62
TABLE 22 CUSTOMER EXPERIENCE MARKET : WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 63
TABLE 23 WMS MARKET SIZE, BY SERVICES, 2013-2020 (USD MILLION) 65
TABLE 24 PROFESSIONAL SERVICE : WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 66
TABLE 25 DEPLOYMENT AND SYSTEM INTEGRATION SERVICE : WMS MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 67
TABLE 26 CUSTOMIZATION SERVICES : WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 67
TABLE 27 WMS MARKET SIZE, BY DEPLOYMENT, 2013-2020 (USD MILLION) 69
TABLE 28 ON-PREMISE DEPLOYMENT : WMS MARKET SIZE, BY REGION,
2013-2020 ( USD MILLION) 70
TABLE 29 ON-DEMAND DEPLOYMENT : WMS MARKET SIZE, BY REGION,
2013-2020 ( USD MILLION) 71
TABLE 30 WARRANTY MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 73
TABLE 31 MANUFACTURING: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 75
TABLE 32 AUTOMOTIVE: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 75
TABLE 33 AUTOMOTIVE: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 76
TABLE 34 SUPPLY CHAIN AND LOGISTICS: WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 77
TABLE 35 FOOD AND BEVERAGES: WMS MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 77
TABLE 36 OTHERS : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 78
TABLE 37 WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 80
TABLE 38 NORTH AMERICA: WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 82
TABLE 39 NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 82
TABLE 40 NORTH AMERICA: SERVICE CONTRACT MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 82
TABLE 41 NORTH AMERICA: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 83
TABLE 42 NORTH AMERICA: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 83
TABLE 43 NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION SERVICE MARKET SIZE,
BY TYPE, 2013-2020 (USD MILLION) 83
TABLE 44 NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION DEPLOYMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 84
TABLE 45 NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION VERTICAL MARKET SIZE, BY TYPE, 2015-2020 (USD MILLION) 84
TABLE 46 EUROPE: WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 85
TABLE 47 EUROPE: SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 85
TABLE 48 EUROPE: SERVICE CONTRACT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 85
TABLE 49 EUROPE: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 86
TABLE 50 EUROPE: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 86
TABLE 51 EUROPE: SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 86
TABLE 52 EUROPE: DEPLOYMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 87
TABLE 53 EUROPE: VERTICAL MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 87
TABLE 54 ASIA-PACIFIC : WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 88
TABLE 55 ASIA-PACIFIC : SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 88
TABLE 56 ASIA-PACIFIC : SERVICE CONTRACT MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 88
TABLE 57 ASIA-PACIFIC : WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 89
TABLE 58 ASIA-PACIFIC: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 89
TABLE 59 ASIA-PACIFIC: WMS SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 89
TABLE 60 ASIA-PACIFIC : WMS MARKET SIZE, DEPLOYMENT 2013-2020 (USD MILLION) 90
TABLE 61 ASIA-PACIFIC : VERTICAL MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 90
TABLE 62 LATIN AMERICA: WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 91
TABLE 63 LATIN AMERICA: WMS SOFTWARE MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 91
TABLE 64 LATIN AMERICA: SERVICE CONTRACT SOFTWARE MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 91
TABLE 65 LATIN AMERICA: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 92
TABLE 66 LATIN AMERICA: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 92
TABLE 67 LATIN AMERICA: SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 92
TABLE 68 LATIN AMERICA: WMS MARKET SIZE, BY DEPLOYMENT,
2013-2020 (USD MILLION) 93
TABLE 69 LATIN AMERICA: WMS VERTICAL MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 93
TABLE 70 MIDDLE-EAST AND AFRICA: WMS MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 94
TABLE 71 MIDDLE-EAST AND AFRICA: WMS SOFTWARE MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 94
TABLE 72 MIDDLE-EAST AND AFRICA: SERVICE CONTRACT MARKET SIZE, BY TYPE,
2013-2020 (USD MILLION) 95
TABLE 73 MIDDLE-EAST AND AFRICA: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 95
TABLE 74 MIDDLE-EAST AND AFRICA: ADMINISTRATION MANAGEMENT MARKET SIZE,
BY TYPE, 2013-2020 (USD MILLION) 95
TABLE 75 MIDDLE-EAST AND AFRICA: WARRANTY MANAGEMENT SOLUTION SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 96
TABLE 76 MIDDLE-EAST AND AFRICA: WARRANTY MANAGEMENT SOLUTION DEPLOYMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 96
TABLE 77 MIDDLE-EAST AND AFRICA: WARRANTY MANAGEMENT SOLUTION VERTICAL MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION) 97
TABLE 78 BUSINESS EXPANSIONS, 2014-2015 100
TABLE 79 NEW PRODUCT LAUNCHES, 2013-2015 101
TABLE 80 MERGERS AND ACQUISITIONS, 2014-2015 101
TABLE 81 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS,
2014-2015 102
TABLE 82 VENTURE FUNDING, 2012-2015 102


LIST OF FIGURES

FIGURE 1 WARRANTY MANAGEMENT SYSTEM MARKET: RESEARCH DESIGN 18
FIGURE 2 RESEARCH METHODOLOGY 19
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23
FIGURE 5 MARKET BREAKDOWN AND DATA TRIANGULATION 25
FIGURE 6 WMS MARKET SIZE AND GROWTH RATE, 2015-2020 (USD MILLION, Y-O-Y %) 29
FIGURE 7 NORTH AMERICA HOLDS THE LARGEST MARKET SHARE FOR 2015 30
FIGURE 8 TOP FOUR SEGMENTS OF THE WMS MARKET 31
FIGURE 9 GROWING INCLINATION TOWARD ACHIEVING BUSINESS PROCESS INTEGRITY EFFICIENCY IS DRIVING THE MARKET GROWTH 32
FIGURE 10 ASIA-PACIFIC IS GROWING WITH THE HIGHEST CAGR DURING THE FORECAST PERIOD 32
FIGURE 11 WMS REGIONAL LIFECYCLE: ASIA-PACIFIC IS EXPECTED TO EXHIBIT GROWTH POTENTIAL DURING THE FORECAST PERIOD 33
FIGURE 12 SERVICE WARRANTY SEGMENT HOLDS THE LARGEST MARKET SHARE IN 2015 34
FIGURE 13 PROFESSIONAL SERVICE IS THE MOST ADOPTED SERVICE IN THE WMS MARKET 34
FIGURE 14 ON-PREMISE DEPLOYMENT MARKET IS LEADING THE WMS MARKET IN 2015 35
FIGURE 15 MANUFACTURING MARKET IS EXPECTED TO LEAD THE WMS MARKET FROM
2015 TO 2020 35
FIGURE 16 WMS MARKET SEGMENTATION: BY SOFTWARE 37
FIGURE 17 WMS MARKET SEGMENTATION: BY SERVICE 38
FIGURE 18 WMS MARKET SEGMENTATION: BY DEPLOYMENT 38
FIGURE 19 WMS MARKET SEGMENTATION: BY VERTICAL 38
FIGURE 20 WMS MARKET SEGMENTATION: BY REGION 39
FIGURE 21 WMS MARKET : DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 40
FIGURE 22 WMS MANAGEMENT FRAMEWORK MODEL 44
FIGURE 23 WMS MARKET: VALUE CHAIN ANALYSIS 46
FIGURE 24 ORGANIC AND INORGANIC DEVELOPMENTS IN WMS MARKET DURING THE FORECAST PERIOD 47
FIGURE 25 WMS MARKET: PORTER'S FIVE FORCES ANALYSIS 48
FIGURE 26 SERVICE CONTACT IS LEADING THE OVERALL MARKET IN TERMS OF MARKET SIZE DURING THE FORECAST PERIOD 53
FIGURE 27 MAJORITY OF THE MARKET IS DOMINATED BY PROFESSIONAL SERVICES DURING THE FORECAST PERIOD 65
FIGURE 28 ON-DEMAND DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 69
FIGURE 29 MANUFACTURING VERTICAL DOMINATES THE WMS MARKET DURING THE FORECAST PERIOD 74
FIGURE 30 ASIA-PACIFIC IS GROWING WITH THE HIGHEST CAGR DURING THE FORECAST PERIOD 81
FIGURE 31 COMPANIES ADOPTED BUSINESS EXPANSION GROWTH STRATEGY FROM
2013-2015 98
FIGURE 32 MARKET EVALUATION FRAMEWORK 99
FIGURE 33 BATTLE FOR MARKET SHARE: VENTURE FUNDING IS THE KEY STRATEGY ADOPTED BY COMPANIES IN THE WMS MARKET 2013-2015 100
FIGURE 34 IBM CORPORATION : COMPANY SNAPSHOT 104
FIGURE 35 IBM CORPORATION : SWOT ANALYSIS 106
FIGURE 36 ORACLE CORPORATION : COMPANY SNAPSHOT 107
FIGURE 37 ORACLE CORPORATION : SWOT ANALYSIS 109
FIGURE 38 PEGASYSTEMS INC. : COMPANY SNAPSHOT 110
FIGURE 39 PEGASYSTEMS INC.: SWOT ANALYSIS 112
FIGURE 40 PTC INC. : COMPANY SNAPSHOT 113
FIGURE 41 PTC INC. : SWOT ANALYSIS 115
FIGURE 42 SAP SE : COMPANY SNAPSHOT 116
FIGURE 43 SAP SE : SWOT ANALYSIS 118
FIGURE 44 ASTEA INTERNATIONAL INC. : COMPANY SNAPSHOT 119
FIGURE 45 ASTEA INTERNATIONAL INC. : SWOT ANALYSIS 121
FIGURE 46 IFS AB : COMPANY SNAPSHOT 122
FIGURE 47 INFOSYS LIMITED : COMPANY SNAPSHOT 125
FIGURE 48 TECH MAHINDRA LIMITED : COMPANY SNAPSHOT 129
FIGURE 49 WIPRO LIMITED: COMPANY SNAPSHOT 131

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