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Global Outsourcing Market in BFS Sector 2015-2019

  • November 2015
  • -
  • Infiniti Research Limited
  • -
  • 86 pages

Global Outsourcing Market in BFS Sector: Trends & Forecast 2015-2019
Covering: This report covers the growth prospects of the global outsourcing market in BFS sector with segmentations based on services such as information technology outsourcing (ITO) and business process outsourcing (BPO). The key regions based on market shares include the Americas, EMEA, and APAC. The report also includes an analysis of the leading vendors of this market, which include Accenture, IBM, Genpact, and TCS.
Market Overview of Global Outsourcing Market in BFS Sector
Technavio’s market analysts have observed that costs are growing in the BFS sector due to the regulatory compliances that need to be followed by organizations here. Organizations in the BFS sector are increasingly outsourcing both regulated and non-regulated activities to third-party service providers, to reduce costs and identify key investment areas; this sector primarily outsources its IT service requirements such as application support, and infrastructure management and support to third-party service providers. In addition, specific operations related to F&A, back-office activities and processing, and administration and contract functions are outsourced. Outsourcing enables organizations in the BFS sector to transfer their risks, meet changing regulatory compliances, improve customer services, and achieve cost efficiencies. The global outsourcing market in the BFS Sector is projected to account for a CAGR of over 6% during the forecast period.
This market research indicates the emergence of new outsourcing destinations, such as Sri Lanka and Colombia, because some of the traditional outsourcing destinations, such as Brazil, Russia, India, and China, have witnessed economic slowdown in the recent past. The increasing need for customer analytics and the need to create better customer segmentation models are expected to propel market growth during the forecast period. Analytics help an organization to develop new channels and products according to customer requirements, and offer better customer service.
Segmentation of global outsourcing market in BFS sector by service
- ITO
- BPO
In terms of outsourcing deals, the ITO segment outperformed the BPO segment in both the banking and the financial services sectors and held a share of more than 88% in the global outsourcing market in BFS Sector in 2014. According to the global research report, the ITO market is witnessing the introduction of cloud-based solutions such as SaaS and IaaS that enables cost reduction, primarily by eliminating the need for investments in infrastructure development.
The BPO segment is growing in terms of outsourcing deals and this will continue during the forecast period. Organizations in the capital market are increasingly outsourcing middle office functions such as clearance or settlement, trade support, and risk management to increase transparency. Banks are increasingly focusing on improving customer loyalty and operational efficiency. Therefore, they are outsourcing risk management and compliance activities to gain a competitive advantage. The BPO segment is witnessing the outsourcing of non-traditional areas such as procurement and risk. In addition, cloud technology is used to bundle traditional ITO services into BPO deals.
Market shares and analysis of leading regions in global outsourcing market in BFS sector
- Americas
- APAC
- EMEA
The Americas accounted for the largest share of the global outsourcing market in BFS sector, where North America is one of the key contributors, primarily because of challenges such as regulatory compliances and the economic volatility faced by financial organizations in this region.
The EMEA region has gained importance as a capital market BPO destination because of its proximity to capital markets outsourcing clients located in the US and Europe. Time saving, improvement in service quality, and high customer satisfaction, are some of the factors that have made this region favorable for ITO and BPO activities.
Credit card processing, call center, disaster recovery, and data processing are some of the major BPO businesses in APAC, which remains the most cost-effective application outsourcing service delivery location.
Key Vendors in global outsourcing market in BFS sector
- Accenture
- IBM
- Genpact
- TCS
Market research and analysis of the competitive scenario indicates that the global outsourcing market in BFS sector is highly fragmented due to the presence of large and small players. The competition in the market is likely to intensify further as several players are entering this market.
In order to grow, vendors should build strong capabilities in regulatory compliance and risk management solutions. Therefore, they are shifting focus toward developing skills in analytics, cloud, and mobility to harness the opportunities available and gain a competitive advantage.
The other prominent vendors of the market include:
- Aegis
- Attra Infotech
- Capgemini
- CGI
- Cognizant
- CSC
- Dell
- eClerx
- Endava
- EPAM
- EXL
- HCL
- Hexaware
- HP
- iGate
- Infosys
- ITC Infotech
- L&T Infotech
- Luxoft
- Mindtree
- Mphasis
- NIIT Technologies
- Polaris
- Serco
- Softek
- Sutherland Global Services
- Syntel
- Tech Mahindra
- Unisys
- Virtusa
- Viteos
- Wipro
- WNS
- Xchanging
- Xerox
Key questions answered in report
- What are the key factors driving the global outsourcing market in BFS sector?
- What are the key market trends impacting the growth of the global outsourcing market in BFS sector?
- What are the various opportunities and threats faced by the vendors in the global outsourcing market in BFS sector?
- Growth forecast for the key segments of the global outsourcing market in BFS sector?
- Trending factors influencing the market shares for EMEA, APAC, and Americas?
- Key outcome of the market analysis of the leading countries in the global outsourcing market in BFS sector?
- Key outcome of the five forces analysis on the global outsourcing market in BFS sector?

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Table Of Contents

Global Outsourcing Market in BFS Sector 2015-2019
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Top-vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Market size and forecast
Outsourcing deals by volume
Five forces analysis
PART 06: Market segmentation by service
Global outsourcing market in BFS sector by service
ITO
BPO
PART 07: Geographical segmentation
Global outsourcing market in BFS sector by geography
Americas
EMEA
APAC
PART 08: Market drivers
PART 09: Impact of drivers
PART 10: Market challenges
PART 11: Impact of drivers and challenges
PART 12: Market trends
PART 13: Vendor landscape
Competitive scenario
Major vendors
Other prominent vendors
PART 14: Key vendor analysis
Accenture
Genpact
IBM
TCS
PART 15: Appendix
List of abbreviations
PART 16: Explore Technavio
?



List of Exhibits
Exhibit 01: Product offerings
Exhibit 02: Overview: Outsourcing in BFS sector
Exhibit 03: Global outsourcing market in BFS sector 2014-2019 ($ billions)
Exhibit 04: Outsourcing deals 2014
Exhibit 05: Outsourcing deals in banking sector 2014
Exhibit 06: Outsourcing deals in financial services sector 2014
Exhibit 07: Five forces analysis
Exhibit 08: Global outsourcing market in BFS sector by service 2014
Exhibit 09: ITO by functions
Exhibit 10: BPO by key functions
Exhibit 11: Global outsourcing market in BFS sector by geography 2014
Exhibit 12: Impact of drivers
Exhibit 13: Impact of drivers and challenges
Exhibit 14: Accenture: Business segmentation by revenue 2014
Exhibit 15: Accenture: Products segment revenue 2013 and 2014 ($ billions)
Exhibit 16: Accenture: Financial services segment revenue 2013 and 2014 ($ billions)
Exhibit 17: Accenture: Communications, media, and technology segment revenue 2013 and 2014 ($ billions)
Exhibit 18: Accenture: Resources and others segment revenue 2013 and 2014 ($ billions)
Exhibit 19: Accenture: Health and public services segment revenue 2013 and 2014 ($ billions)
Exhibit 20: Accenture: Geographical segmentation by revenue 2014
Exhibit 21: Genpact: Business segmentation by revenue 2014
Exhibit 22: Genpact: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 23: Genpact: Geographical segmentation by revenue 2014
Exhibit 24: IBM: Business segmentation 2014
Exhibit 25: IBM: Global technology services segment revenue 2013 and 2014 ($ billions)
Exhibit 26: IBM: Global business services segment revenue 2013 and 2014 ($ billions)
Exhibit 27: TCS: Business segmentation by revenue 2015
Exhibit 28: TCS: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 29: TCS: Geographical segmentation by revenue 2015
Exhibit 30: TCS: Market segmentation by revenue 2015
Exhibit 31: TCS: Market segmentation by revenue 2014 and 2015 ($ billions)

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