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Call Centre Operation in Australia - Industry Market Research Report

  • November 2016
  • 29 pages
  • Ibisworld
Report ID: 3455241

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Hung up: Intense competition from offshore operators has caused industry revenue to decline



Abstract

Call Centre Operation in Australia

Firms in the industry primarily answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis, which includes promoting products and services, taking orders, soliciting contributions and providing information to clients. Telemarketing companies do not own the products or provide the services that they represent.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.



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