1. Market Research
  2. > Internet Business
  3. > E-Commerce Market Trends

UK Customer Satisfaction Index 2014 Music and Video | Verdict Consumer Report

  • April 2014
  • 17 pages
  • GlobalData
Report ID: 3468651

Summary

Table of Contents

Search Inside

Summary
The UK Customer Satisfaction Index 2014 for music and video is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.

Key Findings
- Measure and rank your performance in customer satisfaction in the sector and assess how this has changed using six years of history (2009-14).

- Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.

- Identifies the biggest CSI winners and losers in music and video this year, highlighting those that pose the greatest threat to your business.

Synopsis
Despite a 21 point fall in its overall score Amazon has held onto topspot. The pureplay also tops the sector in three other categories, a clear sign of the strength of its offer and the high regard that it is held in by its customers.

Asda was the only retailer not to see a fall in its overall score in 2014. The second placed retailer has therefore closed the gap to Amazon. It must now ensure it uses its online platform to promote its expanding range.

iTunes experienced a 24 point fall in its overall score, the highest within the music and video sector. This is the result of improvements by its rivals who are increasingly competitive on range in particular.

Reasons To Buy
- What is driving satisfaction for different retailers in music and video? Which retailers have improved the most?

- What are your competitors' strengths and weaknesses and how can you exploit them by adapting your own strategies?

- How are drivers of satisfaction changing in terms of importance in the consumers' eyes? What impact is the economy having on drivers of satisfaction?

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

Ahmad helps you find the right report:

Testimonials

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at
Ikea

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at
Ingredion

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

Purchase Reports From Reputable Market Research Publishers

Competitive Profiling of Automotive eRetailers in Americas Region, 2016

  • $ 4950
  • Industry report
  • March 2017
  • by Frost & Sullivan

Transformative Business Models Enabling Amazon, eBay Dominance Since the introduction of eCommerce, the automotive aftermarket has been undergoing a paradigm shift, considering the market dynamics. The ...

Asia-Pacific B2C E-Commerce Market 2017

  • $ 4187
  • Industry report
  • June 2017
  • by yStats - Global E-Commerce Intelligence

Asia-Pacific forecasted to take half of global online retail sales by 2021, reports yStats.com Asia-Pacific is the largest and one of the fastest growing online retail markets worldwide. The yStats.com ...

Automotive E-tailing - Global Market Outlook (2016-2022)

  • $ 4157
  • Industry report
  • May 2017
  • by Stratistics MRC

According to Stratistics MRC, the Global Automotive E-tailing market is estimated at $26.82 billion in 2016 and is expected to reach $57.89 billion by 2022 growing at a CAGR of 13.6% from 2016 to 2022. ...


ref:plp2014

Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.