Table of Contents
Customer Experience Management Study—Australia’s Residential Electricity Sector 2015 : Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this Customer Experience Management study for Australia's residential electricity sector, Frost & Sullivan explores the relationship of the experiences provided by residential electricity companies for its customers. There is a discussion of the critical factors that influence customer behaviour throughout the three phases (pre-purchase, purchase, and post purchase) of their journey through the service providers' various touchpoints.
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