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The 11th edition of ‘Facilities Management Outsourcing Market Report – UK 2016-2020 Analysis’ assesses the overall market size for bundled facilities management services, analysing the size of the market, the mix by major end use sector, the key suppliers and the key trends and influencing factors throughout. Incorporating original input and primary research, the report provides a wide-ranging and informative perspective on the sector, with a focus on the provision of Total Facilities Management and ‘bundled’ or multi-service provision.

Key sections covered:


Overview of multi-service provision in the UK FM outsourcing market – size, recent trends and key market influences, forecasts and future prospects.
Analysis of 3 key end-use sectors for corporate, central & local government, healthcare & education – sector sizes/performance trends and influences by sector and potential areas of opportunity.
Key market market trends and influences - with analysis of market prospects and potential areas of opportunity.
Review of market structure and leading providers – changing supply structure, diversification of service provision and company profiles for the leading contractors.


Key areas of insight include:
Market activity from 2011 to 2016, with forecasts through to 2020.
The trend towards bundled services and total facilities management as clients seek to consolidate supply chains and reduce costs.
The broadening of service offerings by existing providers – creating intense competition.
The development of specialist niche services within existing sectors – driven by providers seeking to differentiate.
Growing client awareness of the risks associated with long term contracts – tighter provisions can be expected.


Key areas covered in the report include:
THE FACILITIES MANAGEMENT MARKET
FM market overview – estimates of total market size from 2011-2016, with forecasts for the period from 2016 to 2020..
Overview of support services outsourcing market - market size, sector shares, analysis by sector.
Key market influences – diversification in service provision, public sector spending and legislative influences.
Future prospects for FM market - covering macro-economic influences and government departmental expenditure, outlook by end-use application area, key potential growth areas, trends in service provision, changing supply structure, impact of market maturity, legislation and other key influences.

KEY END USE SECTORS
Analysis of FM market by broad end-use sector - corporate, central & local government, healthcare & education.
Estimates of market size for each sector from 2011-2016, with forecasts from 2017 to 2020.
Review of mix of contracted-out / in-house trends.
Key factors influencing trends within each sector.
Corporate sector – development and trends, shortage of office space in many cities, changing methods of office design, penetration and market maturity, analysis of sub sectors – corporate offices, retail, leisure, manufacturing etc.
Central & Local Government Sector – market mix, key growth sectors and areas of opportunity, influence of PFI/PPP.
Analysis by department for Department of Work and Pensions, Ministry of Justice, HM Revenue & Customs, local authorities, and social housing. Central versus local government mix.
Healthcare & Education Sector – market mix, outsourcing penetration levels, influence of PFI/PPP, procurement trends and opportunities.

FM CONTRACTORS REVIEW
Review of origins of FM companies – construction, engineering, support services, property services and special purpose vehicles.
Structure of supply – business process outsourcing, TFM contractors and support services providers.
Key trends – period of acquisitions & mergers, impact of market maturity & margin erosion, expansion and diversification of service provision.
Market shares of leading providers.
Company profiles of leading FM providers covering over 30 major providers and niche specialists – outline includes company size, growth trends, areas of specialisation, sector strengths and major contracts.

Table Of Contents

Facilities Management Outsourcing Market Report - UK 2016-2020 Analysis
1. INTRODUCTION 6
1.1 BACKGROUND 6
1.2 SOURCES OF INFORMATION 6
2. SUMMARY and FUTURE PROSPECTS 8
2.1 EXECUTIVE SUMMARY 8
2.2 MARKET PROSPECTS 9
3. ECONOMIC ENVIRONMENT 11
3.1 GDP 11
3.2 INFLATION and INTEREST RATES 13
3.3 UNEMPLOYMENT 14
3.4 HOUSEHOLD CONSUMPTION 14
3.5 HOUSING and CONSTRUCTION 15
3.6 STERLING 16
3.7 POPULATION PROFILE 16
3.8 CONCLUSIONS 17
4. FACILITIES MANAGEMENT OUTSOURCING MARKET 18
4.1 DEFINITION 18
4.2 MARKET SIZE AND TRENDS 19
4.2.1 Market Size 19
4.2.2 Market Background 20
4.2.3 Market Prospects 22
4.3 KEY MARKET INFLUENCES 23
4.3.1 Diversification in Service Provision and Contract Periods 23
4.3.2 Non-Domestic Construction Output 23
4.3.3 Public Private Partnerships 25
4.3.4 Legislation 27
4.4 SERVICES AND SERVICE PROVISION 30
4.4.1 Service Provision 30
4.4.2 Service Mix 31
4.4.3 Cleaning 31
4.4.4 Building Maintenance 32
4.4.5 Security 34
4.4.6 Catering 35
4.4.7 Mechanical and Electrical Services (MandE) 36
4.4.8 Energy Management 37
4.4.9 Waste Management 37
4.4.10 Other Services 38
5. KEY END USE SECTORS 39
5.1 OVERVIEW 39
5.2 CORPORATE SECTOR 40
5.2.1 Market Size and Trends 40
5.2.2 Key End Use Markets 42
5.3 CENTRAL and LOCAL GOVERNMENT 50
5.3.1 Market Size and Trends 50
5.3.2 Key End Use Markets 52
5.4 HEALTH and EDUCATION SECTORS 61
5.4.1 Market Size and Trends 61
5.4.2 Key End Use Markets 63
5.4.3 Major FM Contracts - Health and Education 69
6. CONTRACTORS REVIEW 71
6.1 ORIGINS AND SUPPLY STRUCTURE 71
6.2 MARKET LEADERS 72
6.3 COMPANY PROFILES 73
6.3.1 Leading 20 FM Contractors 73
6.3.2 Other FM Contractors 91

Tables and Charts
CHART 1 UK BUNDLED FM OUTSOURCING MARKET AT CURRENT PRICES (£BN) 2011-2020 8
TABLE 2 GDP DATA - 2013-2016 - KEY CONSTITUENT ELEMENTS 12
CHART 3 INTEREST RATES AND INFLATION (CPI) FROM 2000-2020 13
CHART 4 PDI and SAVINGS RATIO AT CURRENT PRICES 2000-2020 15
TABLE 5 EXCHANGE RATE FLUCTUATIONS 2012-2018 - STERLING TO THE DOLLAR, AND THE EURO, SPOT RATES 16
TABLE 6 UK FM MULTI-SERVICE OUTSOURCING MARKET 2011 -2020 £M (AT CURRENT PRICES) 20
TABLE 7 NON-DOMESTIC CONSTRUCTION NEW WORK OUTPUT BY SECTOR 2011-2020 (£BN) AT CURRENT PRICES 24
TABLE 8 CURRENT PFI PROJECTS ACROSS GOVERNMENT BY DEPARTMENT 2015 25
CHART 9 NUMBER AND COMBINED CAPITAL VALUE OF PFI PROJECTS SIGNED ANNUALLY 2005 TO 2015 26
TABLE 10 PROJECTED SERVICE PAYMENTS UNDER PFI CONTRACTS - 2010/2011 TO 2020/2021 27
CHART 11 UK NON-CORE SERVICES MARKET BY TYPE OF OPERATION 2016 30
CHART 12 SERVICE MIX OF BUNDLED FM MARKET BY VALUE (%) (CLEANING, SECURITY, CATERING ETC) 2016 31
TABLE 13 CONSTRUCTION RMI OUTPUT 2011 - 2020 (£M) AT CURRENT PRICES 33
CHART 14 UK FM SERVICES MARKET SHARE BY VALUE - 2016 39
TABLE 15 UK CORPORATE FM OUTSOURCING MARKET 2011-2020 (AT CURRENT PRICES) 40
CHART 16 UK CORPORATE FM BY END USE SECTOR 2016 42
TABLE 17 RETAIL TURNOVER EXCLUDING AUTOMOTIVE FUEL (£BN), 2011-2016 44
CHART 18 RETAIL TURNOVER EXCLUDING AUTOMOTIVE FUEL BY SECTOR 2016 44
TABLE 19 LEADING HEALTH and FITNESS GROUPS, 2016 48
TABLE 20 MAJOR FM CONTRACTS - ENERGY INDUSTRY 2015-2016 49
TABLE 21 UK CENTRAL and LOCAL GOVERNMENT FM MARKET 2011-2020 (CURRENT PRICES) 51
CHART 22 CENTRAL and LOCAL GOVERNMENT MARKET SEGMENTATION BY VALUE (%), 2016 52
TABLE 23 GOVERNMENT DEPARTMENT OPERATING COSTS, 2012/2013 - 2013/2014 (£M) 55
TABLE 24 CENTRAL GOVERNMENT - MAJOR FM CONTRACTS, 2015-2016 57
TABLE 25 LOCAL GOVERNMENT CONTRACTS - COUNTY COUNCILS/UNITARY AUTHORITIES - 2015-16 59
TABLE 26 LOCAL GOVERNMENT CONTRACTS - BOROUGH COUNCILS - 2015-16 60
TABLE 27 UK EDUCATION AND HEALTHCARE BUNDLED FM OUTSOURCING MARKET 2011-2020 (£M) 61
TABLE 28 CONSTRUCTION NEW WORK OUTPUT 2011-2020 (£M CURRENT PRICES) PRIVATE and PUBLIC HEALTH AND EDUCATION 62
CHART 29 MIX OF FM MARKET BY VALUE BETWEEN THE HEALTH AND EDUCATION SECTORS - 2016 63
TABLE 30 NHS TRUSTS - VALUE OF CONTRACTED OUT SERVICES and FM EXPENDITURE, 2014/2015 - 2015/2016 (£M) 65
TABLE 31 ESTIMATED SERVICE MIX IN OUTSOURCED FM IN THE HEALTH SECTOR (CLEANING, BLDG and ENG, CATERING ETC.) 2015/2016 66
TABLE 32 PUBLIC SCHOOLS - EXPENDITURE ON BOUGHT-IN PROFESSIONAL SERVICES (NON-CURRICULUM) 2013/2014 - 2014/2015 (£M) 68
CHART 33 PUBLIC SECTOR SCHOOLS EXPENDITURE ON SELECTED SERVICES (£M) 2014/15 69
TABLE 34 MAJOR FM CONTRACTS - HEALTH and EDUCATION SECTORS 2015-2016 70
TABLE 35 TOP 20 FM SUPPORT SERVICES COMPANIES IN THE UK 73
TABLE 36 CAPITA - MAJOR CONTRACTS BY SECTOR - 2015-16 74
TABLE 37 MITIE - FINANCIAL INFORMATION, 2013-2016 TURNOVER (£M) 75
TABLE 38 MITIE - MAJOR CONTRACTS BY SECTOR - 2015-16 76
TABLE 39 AMEY UK - MAJOR CONTRACTS BY SECTOR AND VALUE - 2015-16 77
TABLE 40 SERCO - MAJOR CONTRACTS BY SECTOR - 2015-16 78
TABLE 41 INTERSERVE - MAJOR CONTRACTS BY SECTOR - 2015-16 79
TABLE 42 CARILLION - MAJOR CONTRACTS BY SECTOR - 2015-16 80
TABLE 43 KIER - MAJOR CONTRACTS BY SECTOR - 2015-16 81
TABLE 44 BABCOCK INTERNATIONAL GROUP - MAJOR CONTRACTS BY SECTOR - 2015-16 81
TABLE 45 ISS FACILITY SERVICES - MAJOR CONTRACTS BY SECTOR, 2015-16 83
TABLE 46 CBRE/NORLAND MANAGED SERVICES - MAJOR CONTRACTS BY SECTOR 2015-16 84
TABLE 47 OCS GROUP UK - MAJOR CONTRACTS BY SECTOR - 2015-16 85
TABLE 48 ENGIE UK/COFELY - MAJOR CONTRACTS BY SECTOR - 2015-16 86
TABLE 49 SODEXO - MAJOR CONTRACT WINS BY SECTOR - 2015-16 87
TABLE 50 G4S FACILITIES MANAGEMENT - MAJOR CONTRACTS BY SECTOR - 2015-16 88
TABLE 51 VINCI - MAJOR CONTRACTS BY SECTOR - 2015-16 89
TABLE 52 EMCOR - MAJOR CONTRACTS BY SECTOR - 2015-16 90

Companies Mentioned
Capita, Mitie, Amey UK, Serco, Interserve, Carillion, Kier, Babcock International*, ISS Facility Services, CBRE/Norland, OCS Group UKEngie, Sodexo*, Aramark, Integral UK, G4S Facilities Management, Vinci, Emcor UK,Mears FM, Romec

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